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薪资: 5千-7千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿

Scope of PositionThe In-Room Dining Supervisor will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In-Room Dining activities and maintaining the highest standard of service established by the hotel.RequirementsHave a minimum of 2 years experience in a luxury establishmentHave a keen interest in food and the culinary ambitions of the establishment.Willing to work a flexible schedule and holidays.Work in a safe, prudent and organized mannerHave an in-depth knowledge of food and preparationHave a good knowledge of wine and beveragesBe able to relate to all levels of guests and managementHave the ability to handle multiple tasks at one timeHave excellent communication and organization skillsBe able to consistently delight and satisfy our guestHave the ability to handle guest requests in a detailed mannerReading, writing and oral proficiency in the English and local languageProfessional appearance and demeanor at all timesHave mathematical skills, computer software aptitude (as required) and some hotel operation knowledgeActively looking to be ‘Best in class’Actively looking to use the career development within MOHGDesire to understand and research competitionCommitted to improvement and knowledge of hospitality outside work.Multi-lingualKnowledge of specific hospitality industry applications is desirable职责范围送餐部主管支持经理和副经理的工作,对监督和协调每日客房用餐和维持酒店制定的最高服务标准。职位要求在相关餐饮方面至少有2年工作经历对食品和烹饪有着浓厚的兴趣愿意在弹性时间和假期期间工作必须在安全,谨慎,有组织的方式下工作对食物和准备方面有深厚的知识对酒水饮料有深刻了解有能力使所有层次的客人和管理层相处融洽有能力在同一时间处理多种任务有良好的沟通和组织能力技巧能够让我们的客人感到一贯的喜悦满意有能力细心的处理客人的要求当地语言和英语阅读,书写,口语流利在任何时候保持职业精神和风度具备数学技巧,电脑软件能力(按照要求)和一些酒店的运行知识积极成为“行业中的最好”积极在上海文华东方酒店里有职业发展渴望理解和研究竞争坚持改进和工作外知识的获取多语种具有特定酒店行业知识应聘者为先

薪资: 4千-6千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:上海-浦东新区 食宿:提供食宿

Scope of PositionThe In-Room Dining Order Taker is responsible for, but not limited to, the overall operations of the In-Room Dining. To provide support to the team in ensuring that the highest standards of service are offered to our guests.RequirementsHave a minimum of 1 year experience in related food and beverage establishmentWilling to work a flexible schedule and holidays.Work in a safe, prudent and organized mannerHave an in-depth knowledge of food and preparationHave a good knowledge of wine and beveragesBe able to relate to all levels of guests and managementHave the ability to handle multiple tasks at one timeHave excellent communication and organization skillsBe able to consistently delight and satisfy our guestHave the ability to handle guest requests in a detailed mannerReading, writing and oral proficiency in the English and local languageProfessional appearance and demeanor at all timesHave mathematical skills, computer software aptitude (as required) and some hotel operation knowledge职责范围送餐部接单员负责但不局限于送餐部的整体运营。支持团队并确保提供最高的服务标准给客人。职位要求在相关餐饮方面至少有1年工作经历愿意在弹性时间和假期期间工作必须在安全,谨慎,有组织的方式下工作对食物和准备方面有深厚的知识对酒水饮料有深刻了解有能力使所有层次的客人和管理层相处融洽有能力在同一时间处理多种任务有良好的沟通和组织能力技巧能够让我们的客人感到一贯的喜悦满意有能力细心的处理客人的要求当地语言和英语阅读,书写,口语流利在任何时候保持职业精神和风度具备数学技巧,电脑软件能力(按照要求)和一些酒店的运行知识

薪资: 4.5千-5.5千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿

职责描述记录客人的点菜,并在结束电话前复述客人的点菜严格遵守酒店的制度和程序,特别是进入客房的制度和程序运送所点菜品同时呈送帐单并收取客人支付按照要求维持所有物品和客用品的标准库存量岗位要求持有酒店业相关专业证书熟悉基本的餐饮服务技巧熟悉基本的酒类及其他餐饮项目的知识2-3年国际品牌酒店接单员工作经验Job DescriptionTakes orders from guests and repeats the orders before ending the telephone conversationStrictly adheres to the hotel policies and procedures especially entering guest roomsPresents bill and collects payment upon delivering the foodMaintains par stocks of all equipment and guest supplies as requiredEmployee SpecificationDiploma/certificate in Hospitality or Tourism Management desirableBasic food and beverage service skillsBasic knowledge of wines and other beverages 2-3 years work experience as Order Taker in a hotel or restaurant with good standards

薪资: 4千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海

PRINCIPAL RESPONSIBILITIES 主要职责 ·         Assume responsibility of daily operations in Private Kitchen to ensure a smooth running, profitable operation within the framework of the hotel.负责私家厨房的日常营运,保证餐厅营运顺畅,使酒店的运营处在一个收益的框架上。·         Actively support the Quality Improvement Process.积极改进服务质量。·         Assist in working toward positive financial results.积极协助上级,完成良好的收益。·         Assist in ensuring that scheduling functions are performed accurately and on a timely basis.协助确保每个时间段的工作准确地完成。·         Assist in maintaining a highly motivated and well-trained staff.协助上级培训一个高度热情和训练有素的同事。 OPERATIONS运营 ·         Open and close shift in accordance with the manager checklist.遵照上级的安排表来开始和结束一天的营运。·         Initiate aggressive guest interaction through seeking and soliciting feedback from guests.与客人进行积极的互动和交流,征求他/她们的反馈意见。·         Train, maintain and enforce all Langham service standards in the outlet.在餐厅中,培训、维持和执行所有朗廷酒店的服务标准。·         Enforce the Langham standardized drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the Bar Guide.执行朗廷酒店规范的饮料配方,以确保给客人提供的饮料具有一贯的品质。·         Properly execute revenue and check control procedures on shift.严格执行收入和账单的操作程序。·         Handle daily colleague relations (i.e. scheduling, time adjustments).处理日常同事的协作关系(例如,班次调整)·         Maintain a safe & sanitary work environment for all colleague & guests.为所有的同事和客人,建立一个安全及卫生的工作环境。·         Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks).为餐厅营运提供尽可能的帮助(例如,工作时间表,楼层安排,预定)·         Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.找到可能发生的问题的解决方法。(如电话服务,最后一分钟的预定,或其他每天可能发生的问题)·         Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied.在餐厅营运时,确保在各自的岗位上,协助服务员或领位员,使客人满意。·         Ensure that only a quality product is served.确保所提供的食品和饮料有质量保证。·         Ensure all side work is done on a daily basis.确保完成每天的工作。·         Maintain proper colleague uniform standards.保持同事按标准穿着制服。·         Manage an effective repair and maintenance program through the use of work orders, inspections, etc.通过工作分配和突击检查,建立起一个有效的工程维护及保养程序。·         Understand & teach empowerment principles to ensure guest satisfaction.理解和指导授权原则,以确保客人的满意度。·         Exercise station rotation to ensure stations are distributed fairly.运用岗位的轮换制,来确保工作安排的合理性。·         Above all, to lead by example through a “hands on” approach to motivate our colleagues to excel.综上所述,要以身作则,为同事树立起良好的榜样,激励同事的工作热情。 HUMAN RESOURCES人力资源 ·         Implement an effective training program for new and current colleagues using use records, menus, and appropriate reference manuals.通过使用记录,菜单以及适当的参考手册对新加入及现有的同事实施有效率的培训课程。·         Encourage problem solving by colleagues through proper training and empowerment.通过所有可能的培训和授权来激励同事解决问题。·         Establish effective communication with colleagues to gain their trust and respect.和同事建立有效的沟通,以争取他们的信任和尊重。·         Maintain fair and consistent counselling and/or disciplinary procedures.建立公平和一致的辅导及纪律处罚程序。·         All details regulatory framework refer to colleague Handbook.所有规章制度请参照员工手册。 ADMINISTRATIVE 行政管理 ·         Communicate directly and/or through the use of the logbook to next shift supervisor or manager.直接或通过日志本与下一班次的主管或经理进行沟通。·         Identify and recommend incentive programs, new ideas, and methods of operation.确定并推荐奖励项目、新主意和方法进行运作。·         Promote positive inter-department relations.积极推动部门与部门之间的关系。·         Be aware of accident prevention and help enforce safe working conditions. Zero accidents are our goal.了解事故预防并加强工作安全,目标是零事故Perform any duties assigned by the Management deemed necessary.执行任何管理层委托的工作。 REQUIREMENTS 职位要求 Education 教育学历·         Minimum Vocational School至少为专业学校毕业。 Experience 经验·         Minimum 2 years restaurant operations experience.至少两年餐厅工作经验。 Job Skill / Knowledge 工作技能 / 知识·         Demonstrated strong hospitality and communication skills.有较好的服务精神和沟通技巧。·         Demonstrated strong work ethic.有较强的工作敬业精神。·         Demonstrated great hospitality skills and sensitivity to guest needs.良好的服务待客技巧预知客人的需求。·         Demonstrated a good understanding of food production.对食物产品知识的充分了解。 Computer Knowledge 电脑知识·         Knowledge of MS office software能够使用日常的办公室软件。

薪资: 4千-5千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:上海

Scope of PositionThe In-Room Dining Captain will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In-Room Dining activities and maintaining the highest standard of service established by the hotel.RequirementsHave a minimum of 2 years experience in a luxury establishmentHave a keen interest in food and the culinary ambitions of the establishment.Willing to work a flexible schedule and holidays.Work in a safe, prudent and organized mannerHave an in-depth knowledge of food and preparationHave a good knowledge of wine and beveragesBe able to relate to all levels of guests and managementHave the ability to handle multiple tasks at one timeHave excellent communication and organization skillsBe able to consistently delight and satisfy our guestHave the ability to handle guest requests in a detailed mannerReading, writing and oral proficiency in the English and local languageProfessional appearance and demeanor at all timesHave mathematical skills, computer software aptitude (as required) and some hotel operation knowledgeActively looking to be ‘Best in class’Actively looking to use the career development within MOHGDesire to understand and research competitionCommitted to improvement and knowledge of hospitality outside work.Multi-lingualKnowledge of specific hospitality industry applications is desirable.职责范围送餐部领班和服务员一起工作通过接单员从客人这里接受到的点单正确和及时的提供给客人以确保达到客人最高满意度。支持经理和副经理和主管的工作,对监督和协调每日客房用餐和维持酒店制定的最高服务标准。职位要求在相关餐饮方面至少有2年工作经历对食品和烹饪有着浓厚的兴趣愿意在弹性时间和假期期间工作必须在安全,谨慎,有组织的方式下工作对食物和准备方面有深厚的知识对酒水饮料有深刻了解有能力使所有层次的客人和管理层相处融洽有能力在同一时间处理多种任务有良好的沟通和组织能力技巧能够让我们的客人感到一贯的喜悦满意有能力细心的处理客人的要求当地语言和英语阅读,书写,口语流利在任何时候保持职业精神和风度具备数学技巧,电脑软件能力(按照要求)和一些酒店的运行知识积极成为“行业中的最好”积极在上海文华东方酒店里有职业发展渴望理解和研究竞争坚持改进和工作外知识的获取多语种具有特定酒店行业知识应聘者为先

薪资: 3.6千-5千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:上海-静安区 食宿:提供食宿

上海静安香格里拉大酒店坐落于静安区中央商务区的中心地带,是静安嘉里中心的聚焦点。酒店共有508间客房,6家特色中、西、日餐厅。酒店紧邻四个街区,楼宇底层连接地铁2号线或7号线,其优越的市区中心位置提供了广泛便利的交通覆盖。 We are currently looking for a Service Associate/Leader - IRD to join our F&B team. As a Service Associate/Leader - IRD, we rely on you to: Interact and engage with guests and maintains high quality service standardsMotivate team members and maintain a high level of team spirit (or team cohesiveness)Handle guest complaints effectively and professionallyConsistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspectiveSupport the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.    We are looking for someone who: Has a passion for Food & BeverageLoves interacting with guests Believes in teamwork Communicates with fluency in EnglishPreferably has experience working in either a luxury restaurant or a 5* hotel backgroundA self-starter and a team player Enjoys being challenged 工作概述: 与客人互动并保持高质量的服务标准激励团队成员,保持高度的团队精神(或团队凝聚力)有效和专业地处理客人的投诉始终如一地从同事、客人和老板的角度来提高满意度与服务经理合作支持日常运营,协助完成月度预测、周计划、餐厅盈利能力评估等工作  岗位要求: 对餐饮有热情喜欢与客人互动相信团队合作能用流利的英语沟通有豪华餐厅或五星级酒店工作经验者优先积极主动,善于团队合作喜欢挑战 If you are the right person, what are you waiting for? Click the apply button now!

薪资: 面议 经验:3年以上 企业类型:国内高端酒店/5星级
地区:上海 食宿:提供食宿

拥有1年及以上国际品牌酒店相关工作经验。At least 1 years relevant working experience in international brand hotel.

薪资: 5千-6.5千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:上海-奉贤区 食宿:提供食宿

岗位职责1、定期培训本部门员工,不断提高服务技能和业务水平,做好每月考勤、更期表。2、各区域的运作情况,不断巡视各个岗位,能够在有突发事件发生时,可以及时处理。3、抓好传酒员的服务礼貌和工作纪律,要求讲礼貌用语和遵守公司的各项规章制度。4、及时处理客人投诉和员工之间的工作沟通问题,合理调解工作中的一切问题。5、随时检查各区域的运作情况,使之各项工作达到标准,并在过程中认真执行部门奖罚条例,做到奖罚分明。6、发现工作上的问题及时解决,主持每天例会,上传下达公司的有关通知、规章制度、规定等一些文件。7、做好各部门之间的沟通和协调,主动解决问题,并及时将问题反映给部门经理。8、检查各区域的准备工作和员工的仪容仪表,不合格或不符合规定的要马上指正。9、查看饮品、食品的出品要求,做好打苛、分单、分区工作。安排传酒员出单,使饮品、食品及时送到台房。10、负责本区域员工纪律、礼貌礼仪、工作安排和处理日常事务,尽量要做到不偏不倚,能够公平、公正、公开。11、收集员工在工作中的各种信息,并每日写好工作日记上交楼面经理,每天在班前或班后向楼面部经理汇报有关工作情况。12、认真记录好每天的出品情况,以及和部门配合的情况,对于异常的事情要特别记录清楚,下班前将单据交予经理。岗位要求1、熟悉菜肴酒水知识,送餐服务的工作规范及质量标准2、熟知接待服务中的礼节礼仪3、有较强的语言表达能力及推销能力4、英语四级以上能用英语为外宾提供服务

薪资: 4千-5千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:上海-静安区 食宿:面议

岗位概述:        这个职位主要负责管理被制定区域的服务员和为客人点菜。岗位职责:        1.负责通知服务员的工作区域。        2.检查被指定的工作区域内设备用具干净整洁并准备充分。        3.分派工作任务给服务员。        4.及时通知在简会上的一切有关服务和菜单的信息给服务员。        5.为客人点菜,介绍菜单内容及特别菜肴。        6.确保客人账单准确及钱款的应收。

薪资: 5千-6千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:上海-静安区 食宿:提供食宿

岗位要求1.熟悉菜肴酒水知识,送餐服务的工作规范及质量标准2.熟知接待服务中的礼节礼仪3.有一定的英语沟通能力5.品貌端正,认真负责

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