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列表 明细
薪资: 3千-4千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:天津-塘沽区 食宿:提供食宿

‍OPERATIONS运营Open and close shift in accordance with the manager checklist.根据经理检查表检查部门的开档和收档工作。Initiate aggressive guest interaction through seeking and soliciting feedback from guests.主动与客人交流以获得客人的真实反馈意见。Train, maintain updating andenforce all Marriott service standards in the outlet.培训、保持,更新并加强万豪所有的服务标准。Properly execute revenue and check control procedures on shift.确保部门执行正确的财务帐单程序。Handle daily associate relations (i.e. scheduling, time adjustments).负责每天的员工事务。(如时间表的调整)Maintain a safe & sanitary work environment for all associate & guests.确保工作场地的清洁和安全。Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks).为部门的运作提供相应的资源。(例如表格、台图、帐单等等)Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.解决临时发生的事情,例如电话通知的工作,最后时刻的预定和其他可能发生的问题。Conduct taste panels and menu classes on a daily basis for restaurant.每天负责品餐饮评定和为当天准备相应的菜单/饮料单。Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied.营业时间要在现场,协助服务人员工作确保顾客满意。Ensure that only a quality product is served.确保只有质量合格的产品才能提供给客人。Ensure all side work is done on a daily basis.每天确保各项杂务工作得到落实。Maintain proper associate uniform standards.保证员工着装达到标准。Manage an effective repair and maintenance program through the use of work orders, inspections, etc.通过检查表格确保维修保养工作得以正常进行。Understand & teach empowerment principles to ensure guest satisfaction.为确保顾客满意,理解和向其他员工讲解我们的工作原则。Exercise station rotation to ensure stations are distributed fairly. 按轮换原则安排客人就座,以使得安排公平合理。Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them.了解万豪所有的顾客奖励计划和与其相关的正确计算程序。Above all, to lead by example through a “hands on” approach to motivate our associates to excel.要成为员工的榜样、深入到员工之中去引导员工取得成功。 HUMAN RESOURCES   人力资源Implement an effective training program for new and current associates using use records, menus, and appropriate reference manuals.用培训记录、手册等工具为我们的新员工执行有效的培训活动计划Encourage problem solving by associates through proper training and empowerment.鼓励员工通过培训和互相帮助解决问题。Establish effective communication with associates to gain their trust and respect.建立有效的沟通赢得员工的信任和支持。Maintain fair and consistent counselling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment Policy.根据万豪公平对待的原则保持公平一致的对待员工。 ADMINISTRATIVE   行政Communicate directly and/or through the use of the logbook to next shift supervisor or manager.直接或通过工作日志与下一值班主管、经理进行有效地沟通。Identify and recommend incentive programs, new ideas, and methods of operation.了解并推荐鼓励政策、新的观念和运营方法。Promote positive inter-department relations.促进部门之间的关系。Perform any reasonable request made of management which is not life threatening or against the law.在不涉及生命安全和违反法律的情况下,完成管理层布置的任何合理工作要求。 

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