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  • 上海 | 经验不限 | 学历不限

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    国际高端酒店/5星级 | 2000人以上
    发布于 03-18
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    【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. Position Statement Reporting into the Senior Director, Brand Management, Suites & Focused Service Brand Management APAC, this position is responsible for day-to-day support in delivering on our brand strategy and priorities for Hilton Garden Inn in Greater China & Mongolia, Hong Kong, Macau, and Taiwan. This includes creating and maintaining differentiation across the brands within Hilton and amongst the competitors through clear positioning, deploying meaningful and locally relevant product and service initiatives and standards that reinforce and reflect the brand personality, managing the innovation cycle of our prototypes and programmatic elements, ensuring long-term brand equity through system management, and supporting enterprise unit distribution strategies. What will I be doing? The Director, Brand Management Hilton Garden Inn GCM is responsible for: Setting Strategy • Director-level thought leadership and strategic support of the Senior Director, Suites & Focused Service Brand Management APAC and of our key strategic priorities, projects, and initiatives. • Ability to think strategically at the enterprise level, with the know-how to deliver at the category, brand, regional, and property level. • Take an entrepreneurial and creative approach to developing new, innovative ideas that will stretch the organization and push the boundaries within the industry and region to drive brand awareness, preference, and brand love. Executing for Results • Deliver competitive, locally relevant products and services aligned with the focused service space as demanded by owners and guests alike. Conduct or collaborate on all activities needed to grow the brand, including research, prototype and design development or optimization, F&B programming and brand personality localization. • Lead, manage, and assist with enterprise and brand initiatives designed to enhance the on-property customer experience and drive programs and products that foster a commercial culture across all aspects of the business while adhering to owner friendly economics. • Work with various enterprise stakeholders to drive innovation, improve integration, increase automation, and develop, create, and implement successful and measurable programs to assist in growing revenue, driving loyalty, improving service culture, delivering on our Customer Promise, increasing profitability, and executing brand and enterprise objectives within all operating models. • Develop and maintain guides for brand programs and initiatives for successful implementation by hotel teams. • Conduct cost-benefit analysis for brand standards and programs to ensure they drive guest experience and positive owner returns. • Work closely with the Development Team to ensure a pragmatic approach to new deals while balancing a growth mindset with long-term brand equity and support with presentations and pitches. • Work closely with Communications Team on brand launches, FAM trips, press releases, and brand promotional content. • Collaborate with HSM on procurement strategies for the Suites and Focused Service Category including product categorization, design packages, program compliance, purchasing platform, etc. • Create and maintain impactful regional brand storytelling materials for various purposes and stakeholders including prospective and current owners, General Managers, internal audiences, media, etc. • Monitor holistic brand health and liaise across the enterprise to develop strategies and tactics for trending portfolio opportunities. • Work with enterprise partners to establish development, operational, and performance reporting standardization and manage the brand’s quarterly business review cycle. Relationships and Influence • Ability to build positive relationships both internally and externally navigate and influence decision makers in a highly matrixed environment establish and grow strong partnerships and build consensus with diverse, cross-functional collaborators globally. • Develop strong, positive working relationships with the VPs Ops/Areas Leaders, as well as owners, owner representatives, and General Managers to gather feedback, address concerns, and cultivate enthusiasm for brands and support of initiatives. Lead quarterly Brand Connect Calls and GM Panels. • Capable of representing the brands and someone who promotes and builds excitement for the Focused Service category to a broad range of external and internal stakeholders to include owners, guests, and colleagues. Direct Reports: None 【任职要求】 What are we looking for? The success in this role will demonstrate itself through the following attributes and skills: • Demonstrates strong emotional intelligence and excellent communication skills, both written and verbal • Innate strength to build and maintain positive and productive relationships at all levels of an organization • Highly organized with ability to prioritize • Strong time management skills and ability to work independently in a fast paced and agile environment • Ability to listen, gather critical information, identify opportunities, and problem solve • Data-driven decision-maker, with an ability to thrive in both strategic and tactical environments. • Comfortable dealing with ambiguous situations, in setting expectations, and using influence to achieve desired outcomes • Collaborative team player, politically savvy, and great at building relationships across all levels of the business and with external high-ranking executives • Ability to write reports, develop and deliver impactful presentations • Strong project and change management skills with ability to assist with multiple projects at a time • Working knowledge of Microsoft Office 365 and a demonstrated aptitude for learning new systems • Absolute discretion and confidentiality regarding sensitive information To fulfill this role successfully, you should demonstrate the following minimum qualifications: • Minimum Education: BA/BS/Bachelor's Degree • Minimum Years of Management Experience: 5 years • Management Experience (type): Executive Committee experience (General Manager, AGM, Director of Sales, Revenue Management, or similar organizational role). • Licenses or Certificates Required: N • Ability to travel domestically and globally as required, approximately 50% • Language: English and Chinese (reading, writing, listening, speaking, interpretation and translation) What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from legendary luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 销售总监

    1.5万-1.5万
    温州 | 经验不限 | 学历不限 | 提供食宿

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    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 员工生日礼物
    • 包吃包住
    • 人性化管理
    • 年底双薪
    • 帅哥多
    • 美女多
    精品酒店 | 50-99人
    发布于 02-26
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    要求任职过销售总监,有酒店销售经验,要求在温州地区工作经验
  • 温州 | 经验不限 | 学历不限 | 提供食宿

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    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 员工生日礼物
    • 包吃包住
    • 人性化管理
    • 年底双薪
    • 帅哥多
    • 美女多
    精品酒店 | 50-99人
    发布于 02-26
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    需有经验的酒店营销总监,详细面谈
  • 战区经理

    1.5万-2万
    菏泽 | 8年以上 | 大专

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    • 五险一金
    • 带薪年假
    • 技能培训
    • 岗位晋升
    • 节日礼物
    • 员工生日礼物
    • 领导好
    酒业 | 2000人以上
    发布于 03-25
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    岗位职责 1、根据大区年度销售任务计划,负责所辖战区销售任务分月分区分解,组织团队开展业务动作,确保销售任务的达成; 2、带领并参与团队前期支点介绍人的见面,协助团队挖掘意向品牌顾问、参与合伙人的合作洽谈,拓展中期转化及后期审核工作。 3、负责定期与品牌顾问、星级合伙人交流,了解并掌握合伙人的情况,确保市场的良性发展。 4、团队管理:负责人才选拔、培养及考核;负责团队的日常管理。 任职资格 1、大专及以上学历,年龄40岁以下,5年以上同行业工作经验,熟悉当地区域市场,在当地有一定的人脉和圈层资源优先; 2、具有较强的沟通、商务谈判能力,擅长客户开发和客情维护; 3、具有良好的市场分析及判断能力,能够独立完成区域的招商和招募合伙人; 4、具有团队管理经验,较强的组织协调能力;能承受较大工作压力,适应出差。
  • 开发经理

    1.5万-2万
    海口 | 1年以上 | 大专

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    • 五险一金
    • 包吃包住
    • 技能培训
    • 大公司大平台
    • 带薪年假
    • 管理规范
    有限服务中档酒店 | 2000人以上
    发布于 03-27
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    卓越雇主
    卓越雇主
    招聘区域:海南省 东莞区(全区) 粤北区(河源、肇庆、清远) 任职条件: 1、25-40周岁,大专及以上学历; 2、具备良好的沟通表达能力、商务谈判能力及市场拓展能力; 3、两年及以上酒店运营管理经验,熟悉所辖市场,有一定的酒店开发资源积累; (带项目入职者,可放宽条件)
  • 重庆-江北区 | 2年以上 | 大专 | 提供食宿

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    • 带薪年假
    • 技能培训
    • 美女多
    • 帅哥多
    • 包吃包住
    • 人性化管理
    • 管理规范
    • 员工生日礼物
    全服务中档酒店/4星级 | 100-499人
    发布于 03-28
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    【岗位职责】 1、拟定酒店促销活动,完成团队和散客销售目标。 2、监督销售量、调整销售活动,完成计划目标。 3、与会议相关部门的沟通,取得销售方面的信息和支持。 4、在部门年度预算内,推行销售计划。 5、保存以前、现在有潜力客户的资料。 6、制定临时时间表,记录上月的销售活动,收集每天的销售拜访记录并存档。 7、以周销售计划为基础,向市场销售总监提交销售拜访概况,和月销售拜访计划。
  • 长沙 | 3年以上 | 大专 | 食宿面议

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    • 五险一金
    • 带薪年假
    • 午餐补贴
    • 员工生日礼物
    国内高端酒店/5星级 | 1000-2000人
    发布于 03-14
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    岗位要求: 1.年龄一般在45周岁以下(1979年3月31日以后出生); 2.具有一定高、中、低星级酒店项目的经营、运营经验,有五星级酒店总监级三年以上经验,总经理经验优先; 3.具有一定酒店轻资产输出项目信息资源、洽谈经验; 4.具有一定酒店规划、设计、工程、经营、投资专业技能; 5.具有良好的社交、沟通、分析、协调能力; 6.能适应长期出差; 7.了解酒店行业连锁发展模式,熟悉酒店轻资产输出的行业、市场情况; 8.了解国际、国内酒店品牌输出市场情况; 岗位主要职责: 1、负责酒管公司轻资产输出项目的拓展,完成年度签约任务; 2、负责“阳光”酒店品牌项目的信息寻找、筛选、评判、分析、测算、立项报批、合同跟进、技术与运营服务的协调等; 3、负责“阳光”酒店品牌项目信息需求合作投资方的寻找,实现物业与投资人的匹配,推动项目快速落地; 4、推广“阳光”酒店品牌。
  • 郑州 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 午餐补贴
    • 包吃包住
    • 员工生日礼物
    • 人性化管理
    有限服务中档酒店 | 500-999人
    发布于 03-22
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    岗位职责  1、负责城市端和旅游目的地酒店加盟业务的开发、谈判、签约、收款等工作; 2、协助设计完成意向加盟物业的踏勘等相关工作; 3、制定拓展市场的分析报告,比如淡旺季分布,整体OCC&ADR,证照等情况; 4、完成合同的归档以及公司交代的其他工作。 岗位要求: 1、大专及以上学历; 2、有1-3年以上酒店加盟工作经验、地产招商、品牌招商、BD商务、具有一定酒店资源者优先; 3、形象良好,诚信正直,有良好的团队合作精神和服务意识; 4、成熟稳重商务拓展及谈判能力强、具有较强的沟通技巧和能力,原则性强; 5、热情开朗,富有激情,敢于挑战压力和高薪; 6、可接受出差。
  • 销售总监

    1万-1.5万
    西安 | 经验不限 | 本科 | 提供食宿

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    • 五险一金
    • 技能培训
    • 节日礼物
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    有限服务中档酒店 | 100-499人
    发布于 03-25
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    销售部负责人
  • 北京-海淀区 | 经验不限 | 大专 | 提供食宿

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    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 员工生日礼物
    • 包吃包住
    • 人性化管理
    • 五险
    • 防暑降温补助
    精品酒店 | 50-99人
    发布于 03-27
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    岗位职责: 1、关注酒店行业发展动态,收集、预判酒店行业发展远期市场趋势,给酒店运营、品牌提供经营性建议; 2、负责酒店销售部整体运营工作,制定年度经营预算,组建销售团队,制定提成激励方案,对酒店销售人员进行销售任务分配以及培训。 3、负责酒店渠道线上工作,维护酒店运营中渠道定价策略、体系,为酒店及时提供调价指导;对酒店线上销售进行分析并提供指导意见,使酒店房间价格处于合理区间。 4、负责市场开拓和协议签署。 5、监控节假日、大型展会等特殊渠道、收益点的市场及流量情况,负责对接运营+品牌达成会员转化率。 6、管理部门的费用支出与月度销售报告的编制。 7、根据要求执行部门及酒店的标准运营程序。 8、收集市场信息以用于分析市场趋势、分析竞争酒店的销售及促销工作、分析每日预订活动等。 9、参与对主要客户和主要潜在客户的销售拜访/电话销售。 10、负责抖音、小红书等新媒体渠道的开通、运营工作,做好酒店品牌宣传和推广。 任职要求: 1、大专及以上学历,8年以上酒店销售行业工作经验,1年以上同岗位经验。 2、具有酒店运营管理经验,熟悉收益渠道的结构模式;具备较强的市场分析、营销、推广能力和良好的人际沟通、协调能力,分析和解决问题的能力。 3、优秀的市场分析预判、数据分析以及资源整合能力,具备一定的抗压能力。 其他要求 语言能力:中国普通话-良好
  • 成都 | 2年以上 | 学历不限

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    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 出国旅游
    • 员工生日礼物
    • 年度旅游
    • 包吃包住
    • 人性化管理
    • 管理规范
    有限服务中档酒店 | 1000-2000人
    发布于 03-28
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    工作地点:四川甘孜州康定 岗位职责: 1、以实现酒店经营目标为中心为总经理提供专业性建议和支持;制定酒店年度收入计划,实施并监控行动计划,以确保实现收入计划目标。 2、拓展康定当地酒店市场资源。 3、发展和维持与酒店生意紧密合作的客户:大型会议策划者、旅行社、企业客户、政府机构及其他合作伙伴,创建本地市场客户档案。 任职要求: 1、具有两年以上星级酒店销售部负责人管理工作经验; 2、极强的工作执行力、具有优秀的资源整合能力和业务推进能力; 3、擅长拓展酒店市场资源; 4、具有藏区工作经验者优先,适应藏区工作环境。
  • 西安 | 3年以上 | 本科 | 提供食宿

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    国际高端酒店/5星级 | 500-999人
    发布于 03-27
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    卓越雇主
    卓越雇主
    Responsible for the leadership of all aspects and functions of the Sales/Marketing department in accordance with hotel standards. Directs hotel sales force to properly represent the hotel within the designated market. Ensures and coaches hotel sales force. Meet goals in room nights and revenue as assigned.
  • 销售经理

    8千-1万
    台州 | 3年以上 | 学历不限 | 提供食宿

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    精品酒店 | 100-499人
    发布于 02-29
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    酒店客房销售
  • 武汉 | 经验不限 | 学历不限

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    有限服务中档酒店 | 100-499人
    发布于 03-12
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    一、岗位职责: 1、负责城市核心商圈酒店加盟业务的选址拓展、谈判、签约、收款等工作; 2、协助设计团队完成意向加盟物业的踏勘等相关工作; 3、独立做好加盟物业的交接工作,并协助运营部门完成物业筹开相关事宜; 4、定期复盘和总结分享签约成功和输单原因,更高效的完成个人签约项目和团队签约项目; 5、有成功落地的项目案例,有一定的本地化酒店物业或资方资源优先,对电竞酒店行业有个人的见解认知; 6、完成上级交办工作。 二、职位要求: 1、比较清晰的开发逻辑,学习能力强,擅沟通; 2、35周岁以下,年轻激情,积极乐观,勤奋务实,团队协作和服务意识强,敢于挑战压力和高薪; 3、至少2年以上酒店及上下游行业 酒店开发加盟工作经验/BD同职位,熟悉酒店运营经验者或有酒店资源者优先; 4、认同企业平台和产品,目标感强,有要性; 5、形象良好,诚信正直,责任心强,有良好的团队合作精神和服务意识;
  • 日喀则 | 5年以上 | 大专 | 提供食宿

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    • 带薪年假
    • 技能培训
    • 包吃包住
    • 岗位晋升
    • 五险
    • 节日礼物
    • 管理规范
    • 人性化管理
    有限服务中档酒店 | 100-499人
    发布于 03-15
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    岗位职责: 1.根据酒店年度销售预算做出部门销售预算、并按淡旺季分解到各季度、月份执行完成任务; 2.熟悉行业发展状况,并根据情况做出年、半年、季度、月、周销售计划。 3.定期考察周边酒店销售行情和同级别、同档次酒店销售价格等行情; 4.制订销售部管理规定和工作程序,报总经理批准后执行; 5.制订酒店价格政策、酒店推广计划,并呈报总经理批准后组织实施; 6.监督审核销售员工作,不断完善销售绩效考核方案; 7.制定酒店重大销售推广计划和方案; 8.按照ABCDE类细分酒店销售客户群体并做出相应拜访、关系维护策略; 9.建立完善客户档案开发新客户、维护老客户、稳住大客户; 10.完成各项上级交予的重要客户的接待工作; 11.组织和实施部门例会制度; 12.维护好政府口和同行酒店关系; 13.对酒店内部做好各部门衔接工作; 14.制定销售全年营销培训计划并执行; 15.做好总经理临时交予的任务; 任职要求: 1. 大专及以上学历,营销、市场销售等相关专业优先; 2.具有极强的沟通能力、组织能力、协调能力、辅导能力; 3.具有较强的领导力、影响力; 4.具有较强的亲和力、敬业精神; 5.有客房、餐饮销售的经验; 6.具有五年及以上四星级及以上酒店相关工作经验,星级酒店或服务行业相关管理职位3年以上,或大型连锁餐饮企业五年以上相关管理职位; 7.身体健康,精力充沛,具备很强的职业操守。 薪资待遇: 1. 试用期3个月,保底薪资9000元,优异者提前转正。 2. 转正薪资,21K-50K。详情面议。 3. 提成说明:转正后享订房订餐金额的3%,每超售10万增加0.5%提成,享酒店年利润分红。
  • 城市经理

    1万-1.5万
    北京 | 3年以上 | 大专

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    • 五险一金
    • 带薪年假
    • 技能培训
    • 岗位晋升
    • 节日礼物
    • 员工生日礼物
    • 领导好
    酒业 | 2000人以上
    发布于 03-25
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    岗位职责: 1、带领并参与组员前期五大支点的陌生拜访,挖掘、拓展和筛选意向支点介绍人,开发转化为品牌顾问和星级合伙人; 2、为品牌顾问和合伙人做好讲解服务工作,开展品鉴会、回厂游、名酒进名企等活动,促成资源转换,达成销售任务。 3、负责战斗小组的日常管理,负责人才的选拔、培养和考核。 任职资格: 1、25-35岁,大专以上学历,在当地有一定的资源优先; 2、具备招募支点介绍人、品牌顾问、星级合伙人能力; 3、具体较强的商务谈判、沟通协调能力和团队管理经验; 4、具有高端行业(高端酒店/餐饮)销售工作背景。
  • 北京 | 经验不限 | 大专

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    • 五险一金
    • 带薪年假
    • 技能培训
    • 岗位晋升
    • 节日礼物
    • 员工生日礼物
    • 领导好
    酒业 | 2000人以上
    发布于 03-25
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    岗位职责: 1、主要岗位职责招商、招商、招商 2、负责管理和服务体验馆经销商;带领经销商按公司要求认真执行核心工作,做好市场,提升动销; 3、严格管控费用,确保费用投入真实,严厉杜绝经销商弄虚作假或低价、窜货等扰乱市场行为的发生; 4、能触达当地政务、商务等八大系统(党政系统、执法系统、金融系统、通讯系统、能源系统、文教卫生、军警系统、实体企业)等圈层人员的优选。 5、善于陌生拜访,具有较强的沟通能力、交际能力和良好的服务意识 6、有广告传媒、银行、保险、五星级酒店、高档餐厅、高档汽车、高档楼盘、定制产品、中高档酒等行业工作经验; 7、有终端大网点开发维护或团购客户资源及团购工作经历者优先。 8、整体形象气质佳 任职要求: 1、大专及以上学历; 2、2年以上酒类销售行业工作经验,业绩突出者优先; 3、有团购客户资源及团购工作经历优先; 4、反应敏捷、表达能力强,具有较强的沟通能力及交际技巧,具有亲和力; 5、具备一定的市场分析及判断能力,良好的客户服务意识; 6、有责任心,能承受较大的工作压力; 7、有团队协作精神,善于挑战,能适应出差; 8、业绩突出、能力优秀者可适当放宽招聘条件。
  • 安庆 | 5年以上 | 大专 | 提供食宿

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    • 包吃包住
    • 人性化管理
    • 社保
    国内高端酒店/5星级 | 100-499人
    发布于 03-27
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    1.负责业务洽谈以及协议合同的制定与草签。受理个人或单位的订房、订宴会、 租会议场地或娱乐场所等业务。 2.制定市场营销、酒店推广计划 报总经理批准后执行。 3.参加VIP的接待,并将他们的情况转告各有关部门。向客人详细介绍酒店的情况,了 解他们的需要。 4.维护老客户及开发潜在的协议新客户 5.经常对长住客、机构、公司、社、厂、店、宣传部门等进行拜访,征求他们的意见,密切保持与他们的关系,希望在业务上得到他们的支持。 5.完成领导交办的其他工作 岗位要求: 1大专及以.上学历,有1年及以上相关工作经验(能力优秀者,学历经验可放宽); 2.形象气质佳、热爱服务行业; 3具有强烈服务意识和服务精神,有较强的团队意识和协
  • 上海 | 经验不限 | 学历不限

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    • 领导好
    • 额外商业保险
    • 免费上下班车
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. A Director of Operations oversees and directs all aspects of the hotel operational departments which includes, Front Desk Service, Food & Beverage / Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments. This role ensures that these departments are well run by focusing on maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards and team members’ trainings. He / she ensures the highest levels of customer satisfaction. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: -Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, DBD, FC & HRD. -In-charge of Front Office, Housekeeping, Security, Engineering, Food and Beverage, Kitchen and Recreation as well as Food Safety. -Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service). -Train and implement Hilton standards and related departmental regulations. -Conduct routine inspections of all areas of the hotel to ensure that the hotel’s hardware and software are in optimum condition. -Make a detailed and reasonable cost control plan to control operating costs of each department to maximize operating profit without compromising Hilton standards, safety procedures and guest experience. -Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses such as for out-sourced labor or services. -Manage all direct reports professionally, encouraging good teamwork and operations. -Make or approve appropriate annual / quarterly / monthly budgets, targets and work plans for each direct report -Conduct regular Operations meetings including all direct reports. -Supervise team members’ performance and grooming daily. -Ensure that duty rosters are based on the needs of the hotel and are compliant with labor laws. -Ensure that hotel and direct reports achieve all key targets including but not limited to revenue, profit, SALT, QA, turnover, etc. -Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities). -Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing. -Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc. -Evaluate competitors’ products and price policies twice a year. -Ensure that VIP guests receive the care and service they deserve every day. -Adhere to the hotel’s security and emergency policies and procedures. -Assist the General Manager in all activities and functions related to the daily operations of the hotel. -Complete relevant tasks assigned by the General Manager. -Acting deputy in the General Manager’s absence. -The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. -Carry out any other reasonable duties and responsibilities as assigned. 希尔顿在全球 100 多个国家和地区拥有数以千计的酒店,提供无数令人愉悦的机会。 从敞开的大门到热情的微笑,再到与众不同的体验,我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括:华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。 如果您热衷全球旅行对世界的影响,您可能就是我们正在寻找的希尔顿团队成员。因为在希尔顿酒店,我们永远不会忘记我们在这里的原因:使我们的客人,团队成员和业主都满意。 负责监督导和指导酒店的运营部门包括前厅,餐饮/厨房,客房,工程,安保,健身中心及其他相关的经营部门。确保这些部门在以下几个方面的正常运营:收入和利润的最大化,运营成本最小化,实施和监督服务标准/团队成员的培训。确保顾客满意度维持在最高水平。 我的具体职责是什么? 作为营运总监,您将应以最高标准完成以下任务: -通过和管理层建立良好的工作关系来支持酒店的管理战略,尤其是和总经理,商务发展总监,财务总监和人力资源总监。 -全面负责对前厅部,客房部,安保部,工程部,餐饮部,厨房及康乐部的管理以及食品安全等方面的工作。 -积极参与酒店内的管理核心项目。(固定资产,装修改造,培训和对客服务) -确保集团标准及各个部门服务与相关规范制度的培训及落实 -对酒店的所有区域进行例行检查,确保酒店软硬件时刻处于最佳状态。 -合理控制各个部门相关运营成本,在不影响集团标准,安全规范及客人体验的前提下最大化营运利润。制定具有细节的成本控制方法。每月分析成本并制定行动计划(每间占有房的成本,食品成本,酒水成本,工资包含加班,其他花费,小时工和外包服务)。 -用专业的和激励的方法管理直接管理范围内的团队,确保团队有效合作,高效运作。 -合理的为直接管理范围内的部门制定或批准年度/季度/月度的预算,目标及工作计划。 -组织定期的营运会议包含直接管理范围内的分部门。 -亲自监督每日员工工作表现与仪容仪表。 -确保排班表是根据酒店的需求制定的并遵循了劳动法。 -确保酒店及直属部门完成相关关键指标包括但不限于收入,利润,SALT,QA,流失率等。 -促动餐饮部经理与商务发展部共同创造本清利厚的餐饮推广活动(菜单/价钱/推广)。 -辅助商务发展总监建立一个有效的具有竞争力的会议和外卖战略包含价位。 -执行与监督酒店各项活动,如庆典,装饰,新年庆祝活动,与会议宴会主办单位的沟通与协调等。 -对竞争对手的价格和产品进行一年两次的调查。 -确保每天的VIP客人得到应有的照顾和服务。 -坚持酒店和程序。 -协助总经理完成酒店所有活动与相关运作工作,完成总经理安排的相关工作。 -如需要在总经理不在时代理相关工作。 安全制度、紧急情况处理规定 -如有必要,该部门有权更改或补充该职位描述。 -完成任何其他合理的职责和被指派的职责。 【任职要求】 What are we looking for? A Director of Operations serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: -Hospitality: Passionate about delivering exceptional guest experiences. -Integrity: Do the right thing, all the time. -Leadership: Strive to be leader in our industry and in our communities. -Teamwork: A team player in everything you do. -Ownership: Take ownership of your actions and decisions. -Now: Operate with a sense of urgency and discipline. -College degree or equivalent. -At least 3 years of relevant experience. -Experienced in the Hospitality, Travel or Leisure industry management. -Proficient in English and Chinese to meet business needs. -Proficient in Microsoft Office. -Strong commercial acumen. -Resourceful, creative and able to maintain flexibility. -Experience in F&B and Rooms Management preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 我们寻找什么样的人才? 希尔顿营运总监始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位,您的态度、行为、技能和价值观应符合下列标准: -诚挚待客: 自愿全心全意为宾客提供无与伦比的绝佳体验 -正直诚信: 时时刻刻为所应为 -领导核心: 力争在业界和所在社区都位居领导地位 -团队合作: 所有工作中积极发扬团队合作精神 -主人翁精神: 勇于为自己的行动负责并敢于做出决定 -即时行动: 以刻不容缓的态度和纪律运营 -教育: 大专以上或同等学历。酒店、旅游、商务管理专业。 -工作年限: 3-5年以上相关运营部门工作经验,具有餐饮和房务部的管理经验者优先。 -其他要求:流利的英语说写能力,熟练使用电脑,随机应变的能力,具有创造。 服务于希尔顿将会如何? 希尔顿全球是国际最具知名度的酒店管理公司之一,其下品牌包括从豪华的全面服务酒店,度假村到公寓式酒店以及中端酒店等。近一个世纪,希尔顿全球致力于通过全球品牌。延续为全球客户提供优质服务的传统,坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景“让世界充满阳光,让大家都感受到热情的温暖,提供与众不同的卓越体验,让每位宾客在每家酒店的每次住宿都倍感满意”团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时,我们惊人的团队成员是希尔顿的核心所在!
  • 运营总监

    2万-3万
    上海 | 8年以上 | 本科 | 提供吃

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    • 管理规范
    • 带薪年假
    • 岗位晋升
    西式餐饮 | 1-49 人
    发布于 03-18
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    以与the Merchants的使命一致的方式推广、工作和行动:成为城市领先的食品和饮料目的地,提供独特的产品组合,所有产品都以最高的专业标准丰富。 审查财务报表、销售或活动报告或其他绩效数据,以衡量生产力或目标实现情况,或确定需要降低成本或改进项目的领域。 指导和协调各单位的运营、服务、菜单、餐厅环境、清洁标准、管理发展服务风格/系统、食品安全和内部营销活动。 协调各部门之间的活动,以顺利有效地实施食品和饮料计划,服务计划,运营更新和培训计划。 准备员工工作时间表并分配具体职责。 监督供应商,确保他们在预算限制内有效地提供所需的货物或服务。 指导或协调财务或预算活动,以资助运营,最大化投资或提高效率。 在招聘、雇用、培训、指导和激励员工方面为管理层提供领导和指导,以实现目标。 o确定所有总经理和管理人员的培训需求和发展。 领导设计、实施和整合新的和现有的培训计划、操作手册、继续教育、评估、资源、流程和倡议,以建立一个持续学习的品牌文化。 o与董事会成员、组织官员或员工共同制定或实施部门政策、目标、目的或程序。 为总经理提供每周简报,包括对之前简报中讨论的所有重要项目的跟进。
  • 上海 | 经验不限 | 学历不限

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    国际高端酒店/5星级 | 2000人以上
    发布于 03-19
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    【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: -Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects customer service refurbishment). -Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. -Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. -Respond to audits that are completed by the company to ensure continual improvement is achieved. -Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. -Comply and exceed hotel and company service standards. -Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. -Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. -Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. -Hold regular briefings and communication meetings with the HOD team. #LI-VG2 【任职要求】 What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: -A degree or diploma in Hotel Management or equivalent -Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management -Experience in managing budgets, revenue proposals and forecasting results -In-depth knowledge of the hotel / leisure / service sector -Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets -Accountable and resilient -Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: -Knowledgeable of hotel property management systems -Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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