To have knowledge of the hotels Quality Standards, Service Standards and
Group Specifications.
了解酒店质量标准、服务标准、集团规范。
- To have knowledge of
standard operating policies and procedures.
了解 标准操作规定和流程。
Supervises
and conducts training on a regular basis.
督导培训，并定期开展培训。
- Monitors the
progress of various training programmers on their
effectiveness.
监察各种培训计划执行和进展的情况。
- Creates a positive and highly motivated working environment that promotes
and develops teamwork.
创建一个积极的和有活力的工作环境，促进发展团队精神。
- Utilizes and
develops communication tools and channels for the dissemination of information
and workflow in all sections.
利用各种沟通渠道传达信息和分配工作。
- Is responsible for
keeping all linen closets neat, cleaned and stocked.
负责布草储存柜清洁、整齐、货物充足。
- Is responsible for maintaining the cleanliness and
neatness of service areas.
负责服务区域的清洁和整齐。
- Inspects rooms daily,
including check-out, vacant and make-up rooms for cleanliness and that rooms are
defect free.
每天检查客房，包括离店房、空房、需打扫。
Inspects all VIP rooms prior to
arrival.
在贵宾抵达前检查贵宾房。
- Maintains a daily logbook of Service Associates –
Guest Room
assignments, maintenance deficiencies and prepares work
order.
坚持填写值班日志，包括分房情况，维修问题和工作票。
- Reports to the Service Associate
–Rooms Controller/Order Taker maintenance deficiencies that require immediate
attention and follow up on their status.
向客房监控员报告需要立即维修的问题并及时跟进。
-
Ensures that all vacant / clean rooms and stay over rooms status have been
updated.
保证及时更改房态。
- Ensures proper care and use of equipment, carts,
baskets, cleaning and guest room
supplies.
确保对设备、车辆、篮子、清洁用品和客用品的正确维护和使用。
- Ensure that all Lost and Found
items are forwarded to the Lost and Found Department according to establishes
procedures.
确保所有的客人遗留物根据既定流程上报给失物招领部门。
- Reports to the Service Manager –
Guest Floor any loss or damage of furniture, fixture or
equipment.
向楼层经理汇报所有的损失或家具、固定物、设备的损害
- To constantly install ownership in
staff to maximize Rooms Profit.
强调主人翁精神，使客房获得最大限度的利润。
- Ensure
supplies and stocks are maintained.
确保用品储备充足。
- Ensures the highest level
of safety and security by facilitating effective training programmes that
delivers a high degree of awareness amongst staff.
利用有效的培训方案，提供员工高度的安全意识。
- Checks and maintains that all hygiene rules and
regulations are strictly adheres to.
监督和检查，确保严格执行卫生条例和规章制度
