Duties and Responsibilities工作职责
-Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
监督客房部工作人员,确保客人得到及时和礼貌的服务。
-Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
监督客房部工作人员,确保客房,特别是优悦会会员、熟客和其它贵宾的客房得到特别重视。
-Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
除与工程部和洗衣房进行沟通外,还要向其它业务部门,特别是确保前厅部了解准确的客房状况。
-Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
定期对所有客房区域进行视察,以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。
-Follows up on progress of agenda items covered in regular meetings
对日常会议上讨论的议程事项的进展程度进行跟进。
-Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests
确保客房部工作人员熟悉酒店的各项内部设施,可以向客人提供各种协助。
-Supervises outside contractors to ensure contractual compliance
对外来承包商进行监督,以确保合同合规。
-Ensures that consumption of guest supplies is under control
确保客用品的消耗得到控制。
-Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
协助监督和控制客房部的相关工作程序,包括失物招领、钥匙管理、安全和紧急情况处理工作程序以及关于工作人员及客人健康和安全的规定。
QUALIFICATIONS AND REQUIREMENTS任职要求
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
-Good writing skills
具有良好写作技能
-Proficient in the use of Microsoft Office
熟练使用微软办公软件
-Problem solving, reasoning, motivating, organizational and training abilities
具有解决问题,推理,号召,组织和培训能力
-Strong Leadership skills in managing teams
在管理队伍中有很强的领导技能