Banyan Tree, Angsana, Dhawa Quzhou
1. Directs and co-ordinates all subordinate housekeeping staff to ensure that all day to day operational matters are handled on time and that guest expectation are met.
2. Co-ordinates with front office to ensure that rooms are serviced and turned down according to guest requirements and vacant rooms are cleaned for new arrivals.
3. Monitors the daily servicing of guest rooms, villa pantry, public areas and back of house areas to ensure they conform to requisite standards.
4. Prepares duty rosters, vacation plans and schedules and public holiday schedules to ensure efficient use of human resources.
5. Ensure guest laundry is laundered and delivered as per hotel standards, and guests are billed accordingly. Ensures employee uniforms and all hotel linen are in good condition and laundered as per hotel standards.
6. Monitors the standard of work carried out by contractors engaged by the hotel to ensure that it meets the agreed quality.
7. Oversees inventory control, purchasing, disbursement and control for all aspects of housekeeping operations.
8. Directs and co-ordinates the mini bar operation to ensure that all day to day operational matters are handled on time and guests are billed accordingly.
9. Administers the hotels ‘Lost and Found’ system.
10. Directs and co-ordinates all activities of the gardening department.
11. Ensures that employees are selected, trained, evaluated and rewarded in compliance with existing employee management system.
12. Coaches, counsels, disciplines and develops subordinate employees.