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  • 全国 | 5年以上 | 大专 | 食宿面议

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    • 五险一金
    • 技能培训
    • 人性化管理
    • 领导好
    • 包吃包住
    • 年底双薪
    服务式公寓 | 2000人以上
    发布于 03-28
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    岗位职责 1. 独立负责单体公寓的日常经营和运作,包括客房、前厅、工程、财务及采购等各项职能工作; 2. 确保部门成本及各项费用,得以良好的控制,对公寓的经营结果目标及各项满意度负责; 3. 根据酒店的运营标准,随时对房间和设施设备及各项物品进行检查和更新;  4. 制定部门的年度预算,并确保部门的经营费用控制在预算之内;  5. 负责与行政、供应商及外部人际关系的维护; 6. 协助完成公寓新项目开发及拓展任务;  7. 协助完成部门人才培养。 任职条件 1.大专以上学历,英语口语熟练。  2.有5年以上同品牌星级酒店客房或前厅管理工作经验,客房管理背景优先考虑。  3.熟悉客房部专业知识,熟练使用电脑;有一定工工程经验,同时具备前厅部岗位工作经验。  4.掌握熟悉酒店管理、服务流程和质量标准。  5.具有组织协调能力、应变能力、适应能力、经营能力以及文字表达能力。  6.后续能接受全国以及海外外派。  请注意:您的简历信息将会被我们转发到我们的第三方招聘系统进行流程使用。我们会采用合理的安全措施来保护您的个人数据安全,如您继续申请该职位,即表示您已知晓并认可我们的操作。
  • 驻店经理

    1万-1.5万
    上海 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 岗位晋升
    • 管理规范
    • 美女多
    • 年度旅游
    • 包吃包住
    • 绩效奖金
    • 带薪年假
    农副产品 | 500-999人
    发布于 03-25
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    任职要求: 1、30岁以下; 2、5年以上酒店或大酒楼管理经验; 3、熟练掌握销售术语,精通营销方案的制定; 4、有较强的沟通协调能力、执行力及学习能力; 5、具备强烈的成就动机。 岗位职责: 1、负责所辖店面的销售策划,制定营销方案,不断改善和优化营销思路,带领团队超额完成销售任务; 2、负责所辖店面客户管理,定期跟楼面高管进行沟通,了解楼面对茶艺服务的满意度,并做出相应的改善; 3、负责团队管理与建设,定期开展团建,保持团队激情; 4、负责所辖店面的人才招聘与配置,制定人才培养计划,并有效实施; 5、定期开展培训,保持店面高质量的服务、专业水平; 6、监督所辖店面客情收集和整理,处理突发事件,确保各店面的正常运营。
  • 上海 | 10年以上 | 本科

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    • 五险一金
    • 带薪年假
    • 管理规范
    • 年底双薪
    • 人性化管理
    • 节日礼物
    • 员工生日礼物
    • 技能培训
    • 岗位晋升
    集中式长租公寓 | 2000人以上
    发布于 03-22
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    全面负责自营公寓的管理工作。 筹备期统筹与项目、设计的沟通,根据公寓实际情况制定销售目标、销售渠道、市场推广及运营管理的统筹安排,建立团队及各项服务标准流程,完善财务相关细则。 开业后统筹市场推广、租赁、运营等业绩指标的设置与达成,完成公寓的各项绩效指标。
  • 上海 | 经验不限 | 学历不限

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    国际高端酒店/5星级 | 100-499人
    发布于 03-11
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    The EAM’s mission is to be responsible for the entire Hotel operation. His/her scope of responsibilities covers the financial results (revenue, cost of sales, payroll & related expenses, other expense, departmental income, gross operating income, net operating income) of the hotel. He/she is also responsible for the standards of the product, service, management of Talent & Culture and the sales and marketing strategies, goals and results. 行政助理经理的使命是负责整个酒店的运营。 职责范围包括酒店的财务业绩(收入、销售成本、工资和相关费用、其他费用、部门收入、总营业收入、净营业收入),同时还负责产品、服务、人才与文化管理以及销售和市场策略、目标和结果的跟进落实。
  • 全国 | 8年以上 | 本科

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    国际高端酒店/5星级 | 2000人以上
    发布于 02-23
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    卓越雇主
    卓越雇主
    岗位名称 Director of Operations (储备) Resident Manager/ Hotel Manager (储备) 岗位职责 1、在总经理带领下,负责酒店的日常经营管理工作,对各项经营管理指标负责。 2、提出酒店的经营管理思路,协助确定酒店年度经营计划,并指挥落实。 3、协助建立健全酒店内部管理系统、运行机制及各项规章制度。 4、协调各部门关系。 5、研究市场发展趋势,协调制定酒店各服务产品价格体系。 6、审定酒店的市场营销方案,不断开拓市场。 7、提高酒店的管理水平、服务质量。 岗位要求 1 本科以上学历,旅游、酒店管理专业为佳。 2 从事酒店工作8年以上,具有5年以上酒店餐饮等岗位管理经验,有酒店筹建、开业经验优先。 3 熟悉酒店各营业部门的服务及管理流程,善于成本控制。 4 具有良好的协调沟通、管理和团队建设能力,事业心强。 5 优秀的英语听说读写表达能力
  • 上海 | 经验不限 | 学历不限

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    国际高端酒店/5星级 | 2000人以上
    发布于 01-19
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    The Hilton luxury portfolio of hotels is comprised of three industry-leading, world-class brands. Waldorf Astoria Hotels & Resorts is a portfolio of more than 30 iconic properties that creates a unique sense of place with a relentless commitment to elegant service, one-of-a-kind experiences and culinary expertise. Inspired by their timeless environments and sincerely elegant service, Waldorf Astoria hotels deliver an effortless experience seamlessly, creating a true sense of place for guests through stunning architecture, Peacock Alley, refined art collections, Michelin-starred dining concepts and elevated in-room amenities. LXR Hotels & Resorts is a hand-picked collection of independent and spirited luxury properties celebrating the timeless pursuit of personal adventure. LXR connects legendary properties into an exclusive network of hotels that are set apart by individual design, an unrivaled commitment to personalized service and elegant, yet locally immersive, experiences for guests. Each property features its own enchanting pedigree, story and character that is steeped in the originality of its locale and provides a luxurious base of exploration. With over 40 properties, Conrad Hotels & Resorts has created a seamless connection between bold design, impactful experiences and curated contemporary art to inspire the conscientious traveler. Conrad is a place where guests are empowered to explore through intuitive service and experiences that authentically connect them with local culture.  Position Statement The Senior Manager, Brand Personality – Luxury Brands, APAC reports to the Senior Director Brand Personality – Luxury with a dotted line into the Luxury Leader for APAC.  The role will serve as the champion and driver for all special projects and brand-specific initiatives that aim to drive brand affinity for Team Members and ultimately the guest. The incumbent will be responsible for activation and implementation of strategic initiatives that are linked to the positioning, pillars and personality of Hilton Luxury Brands collectively alongside the Waldorf Astoria, LXR and Conrad brands, to deliver an elevated and differentiated experience. The position will also monitor the Hilton enterprise tools to access the level of service quality and brand service that is being delivered to guests and deliver custom and luxury brand specific training programs to achieve desired business results. They will ensure delivery of both custom and corporate luxury training programs whilst measuring the effectiveness of training to ensure a return on investment. Position Summary What will I be doing? The Senior Manager, Luxury Brand Personality, APAC will partner with the Luxury leadership team to implement strategic initiatives to realize our short, medium, and long-term performance objectives that aim to drive service excellence and Team Member brand affinity. . The incumbent will lead the day-to-day execution of prioritized initiatives in China and as needed across APAC and will support the team by delivering custom and luxury brand-specific training programs to ensure successful execution for Luxury initiatives. The successful candidate will be comfortable navigating unstructured challenges and creating a thoughtful, inspired approach to building on our reputation. This role will support and work closely with the APAC Luxury team to achieve the vision for the Luxury brands in the region, inclusive of developing and executing the distinct brand personality training and larger strategic roadmap and vision for the elevated and differentiated brand positioning of the Luxury brands. Scope of this role includes but is not limited to: Lead Brand personality initiatives and programs on-property which require the incumbent to lead cross-functional teams across Operations, Commercial and other stakeholders based on focus outlined. Monitor the execution of strategies for brand personality and luxury brand service excellence, including providing a periodic state of deployment and delivery updates to VP of Luxury Brands for APAC. ·       Ensure hotels are consistently delivering brand personality training and programs, through regular reporting and deliberate follow up. Align closely with Area Leaders to keep them updated on new brand personality initiatives. Support the Brand and Commercial teams to create strategic outcomes on-property to reinforce the hotel and brands’ value proposition and expected levels of service in conjunction with property’s leadership and training team, including for pre-opening hotels. ·       Ensure that each luxury property has a minimum of two certified luxury brand trainers and delivers certification for luxury brands. Executes quarterly train the trainer programs for new initiatives. Maintain a training database to track brand culture training delivery in luxury hotels. Be the liaison and as subject matter expert for Operations and luxury hotels, as it relates to resources, presentations, and other related tools to support properties to drive brand personality and service excellence. ·       Partner with APAC Luxury Leader and Area Operations on luxury brand trainings, such as Luxury Leader Program, including working through nominations, participation of selected leaders and monitoring overall program for China. ·       Support implementation of new concepts and practices into the brands and on-property through carefully thought-out pilots and launch plans. ·       Ensure hotel-level training is reinforced and supported by brand standards, including strategic partnerships with service-focused tools. ·       Track key business indicators (Stay Experience platform, Brand Audits) to determine the effectiveness of brand training and recalibrate as necessary, including providing input, insights and recommendations on training enhancements to corporate training and development team. ·       Ensure that all Brand personality training is culturally adapted to the needs of the region. ·       Create and support brand conference and event planning, content generation, and execution as needed, as well as representing the Luxury category as needed at forums, conferences, and industry trade events. ·       Be a thought partner and potential talent who could step into a future brand role. What are we looking for? The Senior Manager, Luxury Brand Personality, APAC is always working on behalf of our guests and Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Experience presenting to management and internal partners Strong leadership and influencing skills – must be able to professionally lead and manage internal and external relationships successfully Six Sigma certification is highly desired Collaborative team player, politically savvy, and great at building relationships across all levels of the business High level of proficiency working with Microsoft Word, Outlook, PowerPoint, and Excel, proficient skills with PowerPoint and Excel including presentation creation and delivery Excellent communication skills including the ability to identify message points for presentation and ability to proactively identify appropriate opportunities to share those messages with all constituent groups Fluent in English and Mandarin Minimum Education: Associate’s Degree/College Diploma/Cepeg Minimum Years of Related Professional Experience: 5 years Minimum Years of Hospitality Experience:  5 years Minimum Years of Luxury Experience: 3 years Minimum Years of Management or Supervisory Experience: 2 years Additional Requirements (i.e. 50% to 60% of travel time, etc.): Ability to travel domestically and internationally as required, approximately 50% - 60% travel time It will be advantageous in this position if you demonstrate the following capabilities and advantages: Experience developing new strategies, building business cases, gaining internal/external support in a cross-functional environment, and driving implementation, with a track record of solid decision making Experience conducting market and/or competitive analysis to determine strategic opportunities such as SWOT, Porter’s Five Forces, etc. Education: BA/BS/Bachelor’s Degree Luxury Experience: 5+ years Minimum Years of Hospitality Experience: 7+ years related experience Management Experience: 4+ years manager-level experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from legendary luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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