Located in Hunan capital's premier address in Furong District entertainment and business hub, Niccolo Changsha has already become recognized as the epicenter for the city's glitterati and A-list events not only for the central location but also for the dramatic skyline views. The hotel enables a destination experience for captains of industry and leaders in style to embrace corporate and leisure travel, retail, and signature dining experiences in a refined, urban environment.
Headquartered in Hong Kong, Wharf Hotels is the hotel management company of Marco Polo Hotels and Niccolo Hotels. The company is owned by The Wharf (Holdings) Limited, a Hong Kong-listed group with extensive interests in property, infrastructure, communications, and retail management. Wharf Hotels currently operates 15 hotels in the Asia Pacific region.
The Area Hotel Manager take full control of the day to day operations for Niccolo Changsha & Maqo Changsha. Work with and develop the team to provide exceptional guest service, continually exceeding the highest possible standards whilst overseeing the smooth running of the hotels operations ensuring the hotels objectives are met and maintained at all times through maximising occupancy, revenue, and maintaining and building on the reputation of the hotel.
Primary Responsibilities
✦Responsible for the overall management of the both hotels, optimize the customer experience, and lead the colleagues of all operation departments to achieve the hotel's goals.
✦Build and nurture relationships with the team to ensure that the highest standards are maintained at all times, demonstrate business acumen to deliver financial results.
✦As a member of the Executive Committee, develop and implement property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customers and colleagues.
✦Work closely with functional leaders to ensure proper manpower deployment, talent development, reward, and retention are in place.
✦Review the operational practice in all areas to ensure compliance with the Group's guidelines, audit requirements as well as legislative requirements.
✦Develop and manage budget and forecast to maximize business performance and manpower productivity.
✦Coach, support, and drive the team to effectively manage costs whilst providing exceptional service to customers
Experience
✦Minimum 10 years' experience in management with International Hotels in China
✦Proven record in leading functional teams to achieve a business result
✦A strong understanding of the market and the ability to maximize profit
✦Working experience in the same position in luxury hotels is a must