job overview职位概述 Under the guidance of the Director of Engineering ensures that the Hotel’s landscaped areas and gardens are maintained to presentation standards in accordance with InterContinental Hotels Group standards to ensure maximum efficiency and guest satisfaction.  The position requires advance technical knowledge, coordination and productivity of the landscaping operation. 在工程总监的指导下，确保根据洲际酒店集团的标准，保持酒店的景观区及花园的呈现标准，确保最大的效率及客人满意度。该职位要求具有景观美化方面的高级技术知识，协调及落实能力。   At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: ·     Be charming by being approachable, having confidence and showing respect. ·     Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. ·     Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. 在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你： ·     亲切、充满自信、体现尊重来展现富有魅力的你。 ·     理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。 Duties and Responsibilities工作职责 Financial Returns:财务回报： ·         协助部门经理准备管辖专业年度预算与财务计划。重点通过各种物资及能源管理措施、预防性园林维护和资金计划来监控预算和控制费用。 ·         负责酒店辖区园林植被保养维护和其它相关项目，对所负责专业合同提出合理化建议，并确保项目在预算额度内按期完成。 People:员工团队： ·          协助部门经理处理日常事务，执行或协助所有灌溉和材料使用的事项，保括必要时对使用的材料进行记录。 ·          要求拥有先进的专业技术知识和责任感，认真负责的完成园艺工作，创造高生产率。 ·          在做好本专业工作时，必要时协助公共物业维修人员的施工和维护工作。 Guest Experience:宾客体验： ·         确保酒店的景观和园林体现出洲际酒店集团的标准，从而确保最高效的完成工作和获得最高的顾客满意度。 ·         与其他部门沟通合作，理解并满足顾客的需求，确保客人高度满意。 Responsible Business:企业责任： ·         确保酒店的景观和园林体现出洲际酒店集团的标准，从而确保最高效的完成工作和获得最高的顾客满意度。 ·         与其他部门沟通合作，理解并满足顾客的需求，确保客人高度满意。   Perform other duties as assigned by superior. 履行上级分派的其他职责。 QUALIFICATIONS AND REQUIREMENTS任职要求 Obtain vocational training plus 2 years of experience in pool/water and landscape work and prefer 1 year in hotel experience, or an equivalent combination of education and experience. Professional certification and license if required by law. 获得职业培训以及泳池/用水及景观方面2年的相关工作经验，有1年酒店从业经验者优先，或同等的教育和工作经验。持有法律规定要求的职业资格认证和许可。

KEY RESULT AREAS关键区域 1. Conducts routine property inspections as directed to determine maintenance requirements or upgrades and improvements to the property and its assets. 进行设备设施的日常检查, 决定对资产的维修需求升级和提高 2. Responsible for ensuring that all rules and regulations regarding safe working practices are complied with 负责确保安全操作的规章制度落到实处. 3. Handles specific job requests as directed in an efficient and timely manner 用有效和及时的方式, 有引导地处理具体的工作要求. 4. Participates in preventative maintenance programs as directed 有引导地参与预防性维护程序. 5. Assigns specific tasks and job requests to subordinate staff and supervises their day to day activity 委派具体的任务和工作要求给下属员工, 并监督他们每天的行动. 6. Co-ordinates with Department Heads regarding specific maintenance activities 和部门领导协调关于具体的维修事宜. 7. Reports any abnormal or extraordinary incidents to the Chief Engineer for his action and follow up   向总工程师汇报异常的或特别的事件, 以便其行动和跟进. 8. Assists in the maintenance of efficient administration preparing and submitting reports on time as directed 协助有效的维修管理, 准时准备并递交报告. 9. Ensures that the plant room, work shop and related areas, and tools and equipment are kept in a clean and tidy manner 确保设备房, 工作间及相关区域, 工具和设备保持清洁整齐. 10. Liaises with the Chief Engineer to order specific spare parts or equipment necessary to execute effective maintenance 和总工程师联系定购具体备件或设备必需品, 以执行有效的维修. 11. Co-ordinates with fellow duty engineers regarding engineering work in progress 和值班工程师协调关于工程进展. 12. Coaches, disciplines and develops subordinate employees   训练, 培训并发展下属员工. GENERAL概述 1.  Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. 通过保持有效的同事关系为酒店贡献工作热情和团队精神. 2.  Performs additional duties as directed by supervisors. 通过监督人的引导履行额外职责. 3.  Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. 为了酒店总体上的提高, 作出合适的建议和推荐. 4.  Is fully conversant with all health and safety, fire and emergency procedures. 全面的熟悉健康安全, 消防和应急程序. 5.  Maintains a high standard of personal hygiene, dress, uniform, and body language. 保持一个高标准的个人卫生, 衣着, 制服和身体语言. 6.  Is polite and professional in any situation where the image or regulation of the hotel is represented. 在任何情形下, 酒店的形象和规章被展现得专业而彬彬有礼. 7.  Attends meetings and training as required by supervisors. 根据主管的要求出席会议和参加培训. 8.  Ensures that all activities are carried out honestly, ethically, and within the parameters of Law. 确保所有的活动能公正, 合理合法的开展. PERFORMANCE EVALUATION CRITERIA行为评估规范 1.  Achievement of the goals and objectives of the outlet 目标和目的完成 2.  Quality and condition of Hotel A/C equipment 酒店空调设备的质量和状况. 3.   Individual performance vs hotel standards     个人行为和酒店的标准. 3.  Attendance at scheduled training sessions 计划培训课程的出席.

按照制定的计划时间表开展客房服务和维护保养工作并高质量的完成工作。 Carries out guestroom servicing/ maintenance works according to the established schedule and high quality of finishing work. 操作指派的机械设备或者主机房，确保按照营业要求持续不断的有效运作。 Operates assigned machines/ equipment or “Primary Plant” as to provide continuous and consistent utilities required for operations. 依照政策程序，处理所有燃料的运送，确认，储存和使用。 Handles the verification, storage and utilisation of all fuel deliveries to the premises as per the established Policies & Procedures. 运用适当正确的工具和物料完成工作。 Maintains trolley with proper tools and materials to complete duties. 立即报告主管工作中遇到的困难。 Reports immediately to Team Leader any difficulties in completing jobs. 确保所有的工具和设备一直处于正常而有序的状态。 Maintains and ensures all tool and equipment are in good order at all times. 保持所有工作区域的清洁卫生，并且高于客房标准。 Maintains the cleanliness and high housekeeping standards in all works areas. 落实已分配的特殊工程项目。 Carries out special projects as assigned. 开展并准时完成所有要求的维护保养工作，尤其关注与顾客密切相关的工作。 Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs. 保证工程部储藏室的物资存货充足，并严格控制消耗量。 Maintains the Engineering store and keeps close control on consumption of material and inventory. 向主管/工程师提交零件和耗用品的采购清单。 Submits request to the Team Leader/ Engineer for the purchases of parts and consumables. 协助控制所有有效消耗，确保酒店所有部门能源的合理利用。 Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel. 协助监控所有设备效能，为节能减少消耗出谋划策。 Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage. 将所有运行设备的操作手册和备用零件的清单保存于库房。 Keeps manuals and spare parts list of all operational equipment in library. 随时随地严格遵守所有的安全规则。 Strictly adheres to all safety regulations at all times. 根据通过的功能请求表，协助处理其它部门的特殊要求。 Provides Engineering assistance for all special request from other operation departments as per approved function request sheets. 严格遵循所有工作区域的清洁程序，在工作中注意保护周围环境。 Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs. 一旦发现设备或安装工作出现与安全有关的反常现象，立刻报告主管和工程师。 Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Team Leader/ Engineer. 将所有的用完的工具归还到工具箱或仓库。 Returns and keeps all tools and equipment in designated cabinet or store after use.

Duties and Responsibilities工作职责 Financial Returns:财务回报： ·         Attends to repair and maintenance of refrigeration equipment such as centrifugal Chillers, air cooled Chillers, walk in cold room and freezer rooms and other commercial/industrial refrigeration equipment. ·         负责制冷设备的维修和保养，如，涡轮冷冻机、风冷式冷冻机、步入式冷藏室和冷冻室及其他商用/工业制冷设备。 ·         Attends to repair and maintenance of air conditioning equipment such as window units, package units and fan coil units.       . ·         负责空调设备的维修和保养，如窗式空调、柜式空调和风冷式空调等。 ·         Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel. ·         负责酒店范围内的各类维修和保养工作，包括酒店的新增和延伸设施或由酒店提供维修保养的任何其他物业。 ·         Participates in Hotel Energy Conservation Program. ·         参加酒店节能计划 ·         Use initiative and foresight to undertake tasks outlined within the preventative maintenance program without the direction of the Shift Engineer/Chief Engineer. ·         在没有当班工程师/总工程师指导的情况下，主动并预见性地实施预防性维修计划中规定的任务。 ·         Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV,  fire lives and safety equipment & system. ·         负责各类设备的检修和相关服务，如，洗衣设备、厨房设备、加热设备、通风和空调设备、包括发动机、泵、风扇、水处理装置、污水处理装置和发电机、电灯和供电、CCTV、电话、电视、消防、生命与安全设备和系统。 People:员工团队： ·         Attend all on job training in accordance with the departmental standards and procedures ·         根据部门标准和程序参加所有在职培训 ·         Attend all types of various technical skill training ·         参加各种类型的技术技能培训 ·         Ensures that house rules are followed and obeyed. ·         确保遵守和奉行内部的规定。 ·         Ensures punctual attendance and adherence to duty schedules by all subordinate staff. ·         确保所有下属员工准时出席和遵守工作日程表。 ·         Ensures that personal grooming and hygiene standards are being observed. Does spot checks in the morning. ·         确保遵守个人仪容和卫生标准。在早晨进行抽查。 ·         Ensures all Engineering Standards and Procedures as issued from time to time are followed. ·         确保遵守不定时发布的所有工程标准和程序。 ·         Insure Hotel Rules and Regulations are fully followed, avoid any of the  followings, but not limited to: ·         确保完全遵守酒店规章和规定，避免发生以下任何一种情况，但不仅限于这些： 1   Sleeping whilst on duty 当班时睡觉 2   Late arriving at beginning of shift 上班迟到 3   Early departure at the end of the shift 早退 4   Not following up on guest complaints 不跟进客人的投诉 5   Not adhering to grooming standards 不遵守仪容仪表标准 Guest Experience:宾客体验： ·         Complete work orders as requested by hotel various departments to meet customer requirements ·         完成由酒店各部门提出的工作定单，满足客户要求 ·         Interacts and cooperates with Hotel guests and outside contractors as necessary or directed by superior. ·         必要时或在上级的指导下与酒店客人和外部承包商沟通和合作。 ·         Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities. ·         必要时与其他部门沟通和合作，为宴会、促销活动和节庆活动提供额外或专门的服务。 Responsible Business:企业责任： ·         Ensures proper functioning of AC and Refrigeration equipment in all areas. ·         确保所有区域的空调和制冷设备的正常运作。 ·         Add chemicals to chilled water and condenser water as necessary ·         必要时向冷冻水和冷凝水中添加化学品 ·         Carries out daily testing and water treatment of A/C water systems. ·         实施空调供水系统的日常监测和水处理 ·         Demonstrate Awareness of IHG Personal Protective Equipment (PPE) policies and procedures and ensure all procedures are conducted safely and within PPE guidelines and ensure your direct reports do the same ·         展示对IHG个人防护装备（PPE）政策与程序的认识，确保安全地实施所有的程序并符合PPE指导准则，并确保你的直接下属同样如此。 ·         Be aware of duty of care and adhere to work place health and safety related various IHG policies and procedures ·         具备谨慎责任意识，并遵守各种与工作场所的健康与安全相关的IHG政策与程序 ·         Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly ·         熟悉物业安全、急救和消防及应急程序，安全、合理地操作设备 ·         Initiate action to correct a hazardous situation and notify supervisors of potential dangers ·         主动采取行动纠正有潜在危险的情形，并将潜在危险通知主管 ·         Carries out regular fire alarm test as per IHG standard ·         根据IHG标准定期实施消防警报测试 ·         Log security incidents and accidents in accordance with hotel requirements ·         根据酒店要求记录安全事件和事故 ·         Ensures that the work shop and related areas are kept in a clean and tidy condition. ·         确保工作场所及相关区域保持干净和整洁。 ·         Complies with Hotel's Health, Safety & Hygiene Policy. ·         遵守酒店的健康、安全和卫生政策。   Perform other duties as assigned by superior. 履行上级分派的其他职责。 ACCOUNTABILITY责任 This is the top Maintenance/Engineering job in a large full-service, luxury, resort, or major flagship hotel with multiple sites and facilities, a number of major outlets, high volume catering and convention facilities, and a large number of VIP and key guests 这是大型全服务式、豪华型、度假型或大型旗舰酒店中与维修/工程相关的一个重要职位，酒店拥有多样化的场所和设施，众多大型餐饮设施，大规模的宴会和会议设施，以及众多贵宾和重要客人。

按照制定的计划时间表开展客房服务和维护保养工作并高质量的完成工作。 Carries out guestroom servicing/ maintenance works according to the established schedule and high quality of finishing work. 操作指派的机械设备或者主机房，确保按照营业要求持续不断的有效运作。 Operates assigned machines/ equipment or “Primary Plant” as to provide continuous and consistent utilities required for operations. 依照政策程序，处理所有燃料的运送，确认，储存和使用。 Handles the verification, storage and utilisation of all fuel deliveries to the premises as per the established Policies & Procedures. 运用适当正确的工具和物料完成工作。 Maintains trolley with proper tools and materials to complete duties. 立即报告主管工作中遇到的困难。 Reports immediately to Team Leader any difficulties in completing jobs. 确保所有的工具和设备一直处于正常而有序的状态。 Maintains and ensures all tool and equipment are in good order at all times. 保持所有工作区域的清洁卫生，并且高于客房标准。 Maintains the cleanliness and high housekeeping standards in all works areas. 落实已分配的特殊工程项目。 Carries out special projects as assigned. 开展并准时完成所有要求的维护保养工作，尤其关注与顾客密切相关的工作。 Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs. 保证工程部储藏室的物资存货充足，并严格控制消耗量。 Maintains the Engineering store and keeps close control on consumption of material and inventory. 向主管 / 工程师提交零件和耗用品的采购清单。 Submits request to the Team Leader/ Engineer for the purchases of parts and consumables. 协助控制所有有效消耗，确保酒店所有部门能源的合理利用。 Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel. 协助监控所有设备效能，为节能减少消耗出谋划策。 Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage. 将所有运行设备的操作手册和备用零件的清单保存于库房。 Keeps manuals and spare parts list of all operational equipment in library. 随时随地严格遵守所有的安全规则。 Strictly adheres to all safety regulations at all times. 根据通过的功能请求表，协助处理其它部门的特殊要求。 Provides Engineering assistance for all special request from other operation departments as per approved function request sheets. 严格遵循所有工作区域的清洁程序，在工作中注意保护周围环境。 Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs. 一旦发现设备或安装工作出现与安全有关的反常现象，立刻报告主管和工程师。 Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Team Leader/ Engineer. 将所有的用完的工具归还到工具箱或仓库。 Returns and keeps all tools and equipment in designated cabinet or store after use.

记录日常电、蒸汽、冷热水、煤气、油的消耗量(日志)。 记录制冷机日志和相关的检查清单，设备的损耗等。 定期检查并记录水箱水位，随时保持足够的水位。 准时到达工作岗位，服从主管以及上级的调度和工作安排，按时、按质、按量地完成工作任务，不能擅自离岗和串岗。 负责填写当值时完整的值班记录。 对本专业所属设备的性能、用途、操作程序、安全规程非常熟悉。 根据预防性维修保养计划，认真完成各种设备的维修保养工作，并做好设备维修、保养的记录。 积极参加各种设备故障的抢修工作，及时排除故障。 保证设备处于良好的运行状态，做到设备干净、机房干净、工作现场干净。   Daily metering of electricity, steam, hot and cold water，gas and oil consumption (log book). Recording of chiller logs & relevant checklist, utilities consumption etc. Checking periodically and recording of fresh water tank levels ensuring that sufficient (minimum) water level is maintain at all times. Fill the shoe on time, cannot leave or go to other posts freely. Toe the line of Supervisor and have jobs done on requirements on time Fill out the complete track record when on duty. Have a good master of the major equipment with their function, operation process, and security rules. Have the facilities serviced strictly as per the protective maintenance plan, and keep the track record. Rush to repair actively with colleagues, and get rid of the trouble in time. Keep all the equipment running in order. Make the machine neat, machine room clean and workshop tidy.

岗位职责： 1.遵守操作规程及酒店规章制度。 2.检修公共区域，根据客房损坏情况排出先后次序。 3. 完成综合性临时任务，如检查VIP房；监督客房、餐厅、大堂等外包大修工作。 4.完成宾客提出的小修工作。 5.完成维修领班安排的其它工作。 6.提供客房设施现状、公共区域现状，提出补救意见。 岗位要求： 1.中专以上文化程度；1年以上同岗位工作经验。 2.以电工优先，对钳工、管工、空调、木工、油工专业知识有一定的了解，具备一专多能，动手能力强

主要职责： Primary responsibility （1）进行设备设施的日常检查, 决定对资产的维修需求升级和提高； Conduct daily inspections of equipment and facilities to determine the upgrading and improvement of asset maintenance requirements; （2）负责确保安全操作的规章制度落到实处； Responsible for ensuring the implementation of rules and regulations for safe operation; （3）用有效和及时的方式, 有引导地处理具体的工作要求； Handle specific job requests in an effective and timely manner with guidance （4）有引导地参与预防性维护程序； Guided participation in preventive maintenance procedures （5）委派具体的任务和工作要求给下属员工, 并监督他们每天的行动； Delegate specific tasks and job requirements to subordinates and supervise their daily actions （6）和部门领导协调关于具体的维修事宜； Coordinate with department head on specific maintenance matters （7）协助有效的维修管理, 准时准备并递交报告； Assist in effective maintenance management, prepare and submit reports on time （8）检查并保持酒店的配电室、柴油发电机组、客房楼层照明、外围园林景观灯等电路设备以确保其运行良好； Check and maintain circuit equipment such as power distribution room, diesel generator set, guest room floor lighting, external landscape lights to ensure that they are in good working order （9）确保设备房, 工作间及相关区域, 工具和设备保持清洁整齐；  Ensure that the equipment room, workshop and related areas, tools and equipment are kept clean and tidy （10）和总工程师联系定购具体备件或设备必需品, 以执行有效的维修； Liaise with the Chief Engineer to order specific spare parts or equipment necessities to carry out effective maintenance （11）和值班工程师协调关于工程进展； Coordinate with duty engineer on project progress （12）训练, 培训并发展下属员工； Train, train and develop subordinates （13）完成上级临时安排的其它工作任务。 Complete other temporary tasks assigned by superiors 5. 任职要求： Job requirements （1）监督人的引导履行额外职责； The supervisor's guidance to perform additional duties; （2）为了酒店总体上的提高, 作出合适的建议和推荐； Make suggestions and recommendations for the overall improvement of the hotel （3）全面的熟悉健康安全, 消防和应急程序； Comprehensive knowledge of health and safety, fire and emergency procedures （4）保持一个高标准的个人卫生, 衣着, 制服和身体语言； Maintain a high standard of personal hygiene, dress, uniform and body language （5）在任何情形下, 酒店的形象和规章被展现得专业而彬彬有礼； In all cases, the hotel's image and policies are presented in a professional and courteous manner （6）根据上级主管的要求出席会议和参加培训； Attend meetings and trainings as required by superior （7）确保所有的活动能公正, 合理合法的开展； Ensure that all activities are carried out fairly, reasonably and lawfully （8）通过保持有效的同事关系为酒店贡献工作热情和团队精神。 Contribute enthusiasm and team spirit to the hotel by maintaining effective relationship with colleagues 6. 行为评估规范： Behavior evaluation norms （1）目标和目的完成； Goals and objectives accomplished （2）酒店电器设施设备的质量和状况； The quality and condition of the hotel's electrical facilities and equipment （3）个人行为和酒店的标准； Personal conduct and hotel standards （4）计划培训课程的出席。 Plan attendance at training sessions

·         Participates in the preparation of the annual POMEC Budget. ·         参与制定年度POMEC预算 ·         Reviews proposed capital expenditure authorization requests forms pertaining to POMEC, and makes appropriate recommendations. ·         审核与POMEC相关的资本支出授权申请表提议，并提供适当的推荐。 ·         In case of pre-opening hotels assist Director of Engineer for all the engineering related jobs as describe in pre-opening engineering check list, but not limited to. ·         如果是筹开酒店，协助工程总监履行筹开工程清单中列出的所有工程相关职责，但不仅限于这份清单。 ·         Reports daily by log book to the Director of Engineer of all irregularities during his shift and steps taken to rectify the problems highlighted. ·         通过日志薄向工程总监每日汇报当班期间所有非常规事件以及纠正问题所采取的行动。 ·         Determines optimal operating efficiencies and take necessary corrective measures when variance from standards are excessive through logs and utility data       ·         决定最优的操作效率，并在日志和公共设施数据显示与标准差异过大时采取必要的改善措施 ·         Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel. ·         参加酒店范围内的各类维修和保养工作，包括酒店的新增和延伸设施或由酒店提供维修保养的任何其他物业。 ·         Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system. ·         对现有的系统提出改进建议，从而优化该系统的运作效率和经济节约。 ·         Coordinates and attends/distributes all work orders directly to his staff for action on a daily basis, giving priority to guest complaints. ·         每天协调并参加/向员工直接分配实施所有的工作定单，优先处理客人投诉。 ·         Prepare engineering department required spare parts list. ·         准备工程部必要零部件清单。 ·         Prepares PM annual plan and a monthly Maintenance Status Report. ·         准备项目管理年度计划和每月的维修情况报告。 ·         Ensures that the water treatment and water treatment testing is being carried on ·         确保实施水处理和水处理检测 ·         Ensures implementation of IHG policies and procedures for: ·         确保在以下方面实施IHG政策和程序： 1.      Maintenance schedules.    维修计划表 2.      Energy conservation and control    能源节约与控制 3.      Water and sewage quality control    水与污水的质量控制 4.      Fire prevention and other life safety programs.    火灾预防和其他生命安全计划 5.      Effective plant preventive and routine maintenance.    机房有效的预防性和常规保养 6.      Operation and control of Plant and equipment.    机房及设备的运作和控制 7.      Energy management systems and procedures.    能源管理系统和程序 8.      POMEC logs and utility consumption.    POMEC日志和公共设施消耗 9.      Inspection and staff supervision.    视察和员工管理 ·         Supports and initiate programs for the improvement procedures and the reduction of energy and utility costs.       ·         支持和发起降低能源及公共设施成本和流程改进的计划 ·         Analyses and monitors energy costs and expenditures for the department.                 ·         分析和监督本部门的能源成本和支出 ·         Recommends to the Director of Engineer, new policies and procedures for a more economical operation and maintenance program.                   ·         向工程总监推荐新的政策和程序，制定更经济的运作和维修保养计划 ·         Prepares PM work orders and follows up work orders on a daily basis. Advisees the Director of Engineer on any problems or delays. ·         每天准备项目管理工作定单并跟进工作定单。将任何问题或延迟告知工程总监。 ·         Follow up on work request and PM backlogs twice a week and is responsible for completion and correct closing of all work requests. At the end of the week he presents a status report.                ·         每周两次跟进工作请求和项目管理待办事务，负责所有工作请求的完成和正确结束。在每周结束时提交工作进度报告。 ·         Provides a weekly report of any plant or equipment witch is Out Of Order and the action taken. ·         提供发生故障的机房或设备的周报告以及采取的行动。 ·         Supervises outside contractor when working on plants or equipment in order to ensure high standards of workmanship. ·         监督外部承包商对机房或设备的相关工作，以确保高标准的工艺水平。

5年以上相关工作经验 At least 1 year similar working experience 持有空调制冷/强弱电/机修/电焊/管道或其他专业资格证书及操作证书；持有空调维修中级证书或以上 Respects guest needs; takes great interest insatisfying them by taking their interests and complaints seriously;consistently delivers professional services with high quality work standards. 尊重客人需求，认真对待客人的提问或投诉，热衷于满足客人期望，时刻提供专业和高水平的服务质量 Shows self-confidence and an optimisticoutlook; acts on own initiative and takes responsibility for own work 愿意接受轮班工作 Accepts to take shift work

  Job Summary – (Role Summary) 工作概述﹣(职位概述)  Scope and General Purpose of Job / 工作范围及目的 Patrolling the security situation in the hotel usually to ensure hotel guests, staff personal and property safety. 不定时对酒店的安全情况进行巡视，确保酒店客人、员工人身和财产的安全。 Job Specification / 工作要求 1.Integrity and honesty 为人正直，诚实 2.Hard-working and team-work spirit 能吃苦耐劳，有团队精神 3.Minimum 1 years’ experience 至少有1年的工作经验 4.Male 男性

退伍军人优先考虑 Demobilized soldiers are preferable 有酒店或物业管理公司从业经验为佳 Similar working experiences in Hotel orProperty Management is preferable 无不良习气 No badness 尊重客人需求，认真对待客人的提问或投诉，热衷于满足客人期望，时刻提供专业和高水平的服务质量 Respects guest needs; takes great interest insatisfying them by taking their interests and complaints seriously;consistently delivers professional services with high quality work standards. 工作自觉主动、负责任 Acts on own initiative and takesresponsibility for own work 愿意接受轮班工作 Accepts to take shift work

岗位职责 1.疏导过往车辆，保障大堂门前过往车辆行人的安全，使门前畅通无阻。 2.服务周到热情，见宾客主动问好，对乘车宾客要协助迎宾员照料宾客下车。 3.保证酒店和宾客的生命财产安全。 4.保持好与大门岗及停车场岗位的联系使车辆有序出入停放。 5.加强巡逻，发现可疑情况，视情况处理或及时向上级报告。 6.一般性纠纷和事故立即按程序处理，并及时请示汇报。 7.一旦酒店发生火灾应立即报警，按火灾处理程序向有关人员进行报告。 岗位要求 1.具有中专以上文化程度。或退伍军人。 2.处理事情要迅速，果断、准确。 3.具有较好的协调能力，懂得一定安全保卫知识。

job overview职位概述 ·         Perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property’s assets ·         执行酒店的安全职责和程序以确保客人，员工和酒店以及酒店资产的安全。 At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: ·     Be charming by being approachable, having confidence and showing respect. ·     Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. ·     Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. 在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你： ·     亲切、充满自信、体现尊重来展现富有魅力的你。 ·     理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 ·     见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。 Duties and Responsibilities工作职责 ·         Responsible for the safety and security of guests, employees and establishment needs ·         负责酒店宾客、员工及设施的安全保卫工作 ·         Report to Manager all hotel property deficiencies and safety or security hazards ·         向经理汇报酒店所有的财产损坏和安全危险问题 ·         Initiate action to improve a hazardous situation immediately ·         采取行动以便迅速处理危急情况 ·         Implement procedures for security and emergency incidents ·         执行安全和紧急事件处理程序 ·         In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan ·         发生火灾时，应熟知并按照酒店应急事件处理要求进行工作 ·         Be familiar with location of fire alarms and fire fighting equipment ·         熟悉消防报警及灭火器材的位置 ·         Maintain the security system ·         维护酒店安全系统 ·         Monitor staff clocking on and off duty ·         监督员工上下班考勤 ·         Allocate staff locker keys as necessary ·         必要时分发员工储物柜钥匙 ·         Conduct random checks of key registers in telephone room, banqueting, engineering, stewarding and housekeeping to ensure the hotel’s key control policy is adhered to and report on discrepancies ·         抽查话务室、宴会厅、工程部、餐具储物间、客房部的钥匙登记记录，确保酒店的钥匙控制制度得以遵守并报告违背制度要求的情况 ·         Maintain a 24 hour surveillance of those areas that are frequented by guests and all work areas ·         24小时监督客人经常光临及所有工作区域的安全状况 ·         Maintain a vigil on the closed circuit TV system and inform security officer on patrol duties of any unusual happenings ·         监督闭路监视系统并通知巡逻保安人员异常情况 ·         Ensure checks are conducted on fire panel, fire hose real outlets and fire barriers and all other safety equipment and ensure that all are in good working order and report to the Safety Manager any item of equipment which is faulty ·         定期检查火灾盘，消防水带的出水口和防火间隔等消防灭火器材及其他安全设备，确保其处于良好的工作状态，并向保安部经理汇报失效设备 ·         Ensure hotel alarm system is in good working order ·         确保酒店报警系统的正常工作 ·         Maintain a good working knowledge of the following: ·         保持良好的业务知识，包括： o    The control points and the working of the hotel’s gas and air conditioning system o    酒店各控制点，燃气、空调系统的正常工作 o    The hotel’s fire indicator board, fire wardens telephones and public address system o    酒店火警提示牌、火警警报电话及消防扩音系统 ·         Maintain a daily log of incidents ·         保留事故记录日志 ·         Conduct regular locker checks in line with Human Resources ·         按照酒店制度要求定期检查员工储物柜 ·         Check all packages and passes of employees entering and leaving the building ·         检查出入酒店员工的随身携带物品 ·         Carry out monthly fire inspections ·         每月进行消防检查 ·         Maintain a good knowledge of the liquor act and criminal code ·         掌握有关治安管理处罚法 ·         Prevent gambling on hotel premises ·          禁止在酒店内赌博行为                            ·         Prevent Sabotage of hotel premises ·         禁止毁坏酒店设施的行为 ·         Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended ·         确保所有未被使用的电源插座、冰箱、厨柜等的安全 ·         Ensure no undesirables loiter in or around the hotel premises ·         确保不受欢迎的人员不在酒店内或酒店周围出现 ·         Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed ·         确保裝卸区无障碍，未经批准的车辆不得入内 ·         Coordinate functions with other security staff or Police and other government Securities and promote good will with them     ·         与其他保安人员或警方或政府其它安保部门协调工作，并与其建立良好关系 ·         Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken ·         执行酒店的各项规章制度，并向上级领导和财务及业务支持经理提出改进建议 ·         Be correct, secure and courteous in handling any disciplinary or criminal case           ·         正确、安全、礼貌地处理各类违规及犯罪案件 ·         Be alert for any unusual packages, guests or vehicles and advise superior of same ·         对于异常的行李、客人或车辆保持高度警惕，并向上级领导汇报相关情况 ·         Be thoroughly familiar of the property layout, design, entry and exit points ·         熟悉酒店布局、设计及出入口的情况 ·         Make way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thorough fares ·         按照指示对酒店重要客人及重要官员提供护卫，保证大堂及其他繁杂区域的正常秩序 ·         Ensure that the safety control office is never left unattended ·         确保安全控制办公室无缺岗情况 ·         Provide escort duty for money transfers to the General Cashier’s office or bank as required ·         按照要求对酒店与银行之间的现金转移提供护卫 aCCOUNTABILITY责任范围 Number of employees supervised – 管理的员工 Direct    Security Guard 直接       保安员 Indirect      NA 间接         无 Annual Operating Profit/Payroll Budget – 年度经营利润和薪金预算 ·         NA ·         无              Key Metrics – 主要绩效指标 ·         NA ·         无 Decision Making Responsibilities (Decision Rights) – 决策职责(决策权)﹣ ·         NA ·         无 QUALIFICATIONS AND REQUIREMENTS 任职要求 Required Skills – 技能要求 ·         Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required.  Certified CPR, First Aid instructor and training in law enforcement techniques desired.  ·         拥有安全和培训及保安人员和执法人员的证书。认证的CPR，救生培训员及接受过必要的执法技巧培训。 ·         Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes. ·         具有本地法律，调查手段，OSHA要求和消防规范及生命安全规范的工作知识。 Qualifications – 学历 ·         High School or vocational training ·         高中文化或职业培训 Experience – 经验 ·         1 year of security and safety experience and/or military/law enforcement experience, or an equivalent combination of education and experience ·         具有一年保安经验和军队或执法经验，或与此相当的教育与工作经验结合的背景 ·        Holders of primary fire certificate, intermediate is preferred ·         持初级消防证，中级的优先考虑

岗位职责： 1.在销售总监，高级销售经理协调管理下，在商务总监的指导下完成所有销售活动，并协助销售经理负责除宴会外至少10间客房的团队，使他/她所负责区域的住房产量和收入最大化。 2.与负责市场区域的客户建立良好关系，维持客户资料的更新。 3. 通过直接拜访，电话销售，发送邮件的方式给他/她负责区域的客户，在发现市场有任何变化时，包括竞争对手所有的信息变更，都要及时反馈信息给业务发展总监/销售部总监/高级销售经理。 4. 协助销售经理负责所有散客、团队以及协议客户参观酒店并制定后期跟进计划。 5.积极参与宴会及会议沟通协调会，并协助宴会销售部跟进宴会或会议中发生的事件。 6.在及时和高效率的一致方法上实施所有职责，根据酒店建立的政策方针保持酒店在市场的有利位置。 7.建立和维护良好的工作关系。 8.对所有酒店的客人/客户/员工保持高水准的专业性。 9.认真履行所分配的工作和特殊任务。 10.完成任何其他合理的职责和被指派的职责。 岗位要求： 1. 具有至少两年在国际连锁酒店的相关经验。 2.具有良好的沟通技巧。 3.拥有较强团队合作精神。 4.强的人际交往能力。 6.有客户资源。

确保对被分配到的商务合约公司在相关档案或电子数据系统中进行定期的信息更新； 在宴会销售总监/宴会销售经理/宴会销售副理都不在的时候，负责回应所有的电话和咨询，确保信息/留言能准确而及时地传达给相关的经理； 根据宴会销售经理/副理的要求或指派，跟进相应的销售交易； 准确地对活动/宴会记录文档进行保管； 协助市场调查和竞争对手调查报告的编写； 有需要时，协助把酒店相关信息传达给客户； 与相关的运营部门保持良好的协调和合作关系，确保满足客人的要求和期望； 准备并确保所有的宴会订单及时地分发给相关的部门； 管理好所有完整和附属的酒店销售协议书、合同和报价书的归档； 建立有效的宴会/活动销售交易进展纪录，确保所有的交易都有适时适合的跟进； 等等。

job overview The Asst. Dir. of Sales will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. Key to this role is developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Events team members. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: ·     Be charming by being approachable, having confidence and showing respect. ·     Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. ·     Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. Duties and Responsibilities FINANCIAL RETURNS ·     Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction ·     Prepare Weekly Events Forecast and seize upselling opportunities ·     Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion ·     Supervise the timely delivery of Master Invoice to customers and facilitate payment ·     Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated PEOPLE ·     Team up with counterpart MICE Fulfillment staff to deliver sector/customer specific services when needed ·     Communicate to his/her superior any issues encountered and other relevant information ·     Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required ·     Where applicable, supervise, manage and train Events Executives and Events Coordinators in carrying out their responsibilities ·     Where applicable, act as escalation point for clients and members of the MICE Fulfillment Team when issues are not solved at a proper level GUEST EXPERIENCE ·     In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity ·     Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing ·     Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience ·     Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly ·     Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities RESPONSIBLE BUSINESS ·     Develop awareness and reputation of the hotel and the brand in the local community ·     Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment   Perform other duties as assigned. ACCOUNTABILITY This is a middle level MICE Events position in a full service luxury, resort, or major flagship hotel with high volume catering, banquet, and/or convention facilities. Performance of this role should be measured by the following key metrics: ·     Key Performance Objectives set annually (as per IHG policy) ·     Process compliance as the indicated compliance in the Standard Operating Procedures ·     Lead Handover Quality ·     Other Events KPIs ·     Repeat sale or upselling revenue ·     Customer feedback/satisfaction QUALIFICATIONS AND REQUIREMENTS Degree or Diploma, and at least 3 years of relevant experience in meeting planning in Hospitality or a related service industry. Type and level of experience required may vary slightly based on size and complexity of operation. Expected to possess the following skills: ·     Good communication and negotiation skills ·     Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required ·     Strong organisational skills required to maintain electronic and paper filing systems ·     Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable. ·     Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports ·     Excellent PC skills (including MS Office)

Basic Function基本职责 According to the requirements of the meeting organizers, be responsible for meeting reception arrangements, complete the reception task, and collect guests’ comments, feedback valid opinions and data timely. 按照会议承办方要求做好会议接待的工作安排，完成接待任务，收集宾客意见，及时反馈有效意见及数据。   Job Specification工作要求 1. College or above, with ambition and sense of responsibility, noble occupational ethics, good discipline. 大专以上学历，具有事业心和责任感，高尚的职业道德，良好的纪律修养。 2. More than 2 years catering sales experience, with knowledge of Catering management, marketing and so on, junior English level. 有2年以上宴会销售经验，具有餐饮管理、市场营销学等方面知识，初级英语水平。 3. Grasp the standards and requirements of restaurant service, understand the banquet, conference service procedures, and be good at dealing with the actual problems of all kinds of guests. 掌握餐厅服务的标准和要求，了解宴会、会议服务程序，善于处理客人的实际问题。 4. With strong language skills. 具有很强的语言表达能力。

在销售总监、高级销售经理及销售经理的指导和管理下，遵守酒店的政策制度，支持并执行市场营销计划。可能地促进酒店及相关范围内的其他集团连锁店的经营发展。实现理想销售额，为集团发展营造最好的经营环境。 记录所有客户的统计信息。 按照预先制定的计划安排定期拜访。 每月递交客户产量报告。 及时了解酒店的运作情况，尤其关于主要部门如前厅、客房、餐厅、宴会厅等。 密切关注与竞争相关的事务（定期出台的地点、价格、服务，季度性的或按需求更频繁的）。将对市场相关信息的变化，包括竞争对手的趋势和对市场的大致观点提供给销售总监作为回馈意见。 参加所有季节性的培训和课程，把酒店文化和相关知识技能与相关培训联系起来。 通过酒店内进行的宴请、宣传、参观、展示等尽可能的推广酒店。 每周向销售经理提交前一周的客户拜访情况汇总报告。（周销售计划） 协助销售办公室及酒店运营部门，关于会议团队及大型宴会的组织工作，确保各项活动的顺利策划及运行。 监督及协助销售办公室和酒店运作部门做好会议团队，大型宴会及媒体采访，摄影活动。 精确制定客户需求，以确保所提供的服务有效符合客人的需求。   Under the general guidance and supervision of the Sales Manager/Senior Sales Manager/ Director Of Sales and within the limits of the established hotel’s policies and procedures, support and implement action plans as set forth in the marketing plan. Promote the hotel and where possible, hotels belonging to the chain in his/her area/region.  To achieve optimal sales at the best possible conditions for the company. Records the statistics of his/her accounts. Organizes regular visits in accordance to a predetermined plan. Submits production reports on his/her list of accounts on a monthly basis. Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, and Banqueting etc.) Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be). Provide Feedback to DOSD on changing market conditions, including trends in the competition, as a result in general market idea. Attend all training sessions and courses. Put into practice all training received relating to job knowledge and skills and the hotel’s culture. Promotes the hotel as often as possible through entertaining, conduction, site inspections, presentation etc., of the hotel. Presents a summary of his/her visits to the Sales manager on a weekly basis (Weekly Sales Plan) prior to and after the week is completed. To assist with the Sales and Marketing Offices and the hotel operations regarding organizational aspects of meeting groups and functions to ensure the successful planning and execution of these events. To supervise and co-ordinate with Sales & Marketing Offices and the hotel’s operations regarding organizational aspects of meeting groups, functions, photo shooting and media visit. Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.