Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations.
提供最高质量和品牌的服务标准,不断满足和超越行政客人和VIP的期望。
Handle enquiries and complaints, promptly and efficiently.
迅速有效地处理查询及投诉。
Ensure that all Guest supplies and amenities are offered and replenished to the required standards.
确保所有的客人用品和设施都按照要求的标准提供和补充。
Assit manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
协助管理一个团队,包括所有酒店服务、VIP要求和特殊活动,并对周边的外部地点、景点和地标有一定的了解。
Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service.
确保团队表现出专业的态度,强调热情好客和客人服务。