岗位概述 Job Overview
"1.监督所在餐厅的服务和菜单内容的提供情况，确保高品质和一致性。
Supervise the service and delivery of menu items in the assigned restaurant, ensuring a high level of quality and consistency.
2.严格遵守酒店规章制度、食品卫生安全与消防安全规范及国家相关法律法规。
Strictly abide by the hotel's rules and regulations, food hygiene and safety standards, fire safety norms, and relevant national laws and regulations."
核心职责 Core Responsibilities
1 "依据每日部门例会明确的工作方向，协助经理开展策略部署，并推动后续落地实施。
Based on the clear work direction determined at the daily departmental meeting, assist the manager in formulating strategies and promoting their subsequent implementation."
2 "负责编制每日存款及流动资金报告，监督现金处理与存放程序，以及指导员工执行现金安全制度。
Responsible for preparing daily deposit and working capital reports, supervising cash handling and storage procedures, and guiding employees in implementing cash security measures."
3 "处理客人突发投诉，主动安抚其情绪，同时及时向经理反馈相关情况。
Handle sudden complaints from guests, actively soothe their emotions, and promptly report the relevant situation to the manager."
4 "依据仪容仪表规范；落实班前检查及整改机制；确保在岗人员形象规范统一。
Comply with the grooming and appearance standards; implement the pre-shift inspection and rectification mechanism; ensure that the appearance of on-duty personnel is uniformly and properly maintained."
5 "餐前筹备与团队部署打好服务基础，餐中严格管控出品质量与服务质量以确保标准落地，餐后及时结算并收集出品与服务反馈为优化提供依据。
Through thorough pre-meal preparations and team deployment to lay a solid foundation for service, during the meal, strictly control the quality and service level of the dishes to ensure the implementation of standards. After the meal, promptly settle accounts and collect feedback on the dishes and services to provide a basis for optimization."
6 "通过个性化服务与顾客建立深度连接，持续提升客户满意度，进一步转化为餐厅忠诚客群。
By providing personalized services to establish a deep connection with customers, continuously enhance customer satisfaction, and further transform into a loyal customer base for the restaurant."
7 "依据检查表执行每日开幕与闭幕环节的职责分配工作，确保分工明确。
Carry out the responsibility allocation for the daily opening and closing procedures based on the checklist, and ensure clear division of labor."
8 "依据部门实际需求，执行内部职责分配，落实到位。
Based on the actual needs of the department, implement the internal responsibility allocation and ensure its effective implementation."
9 "监控部门物资（酒水、客用品及设备）的安全库存与最高库存标准。
Monitor the safety stock and the maximum stock levels of the department's supplies (alcoholic beverages, guest amenities and equipment)."
10 "实时响应并处置运营突发状况，及时通报并按要求总结成册更新应急预案案例集。
Respond and handle operational emergencies in real time, promptly notify relevant parties and summarize and update the emergency plan case collection as required."
11 "按标准执行早晚班运营衔接，全流程管控服务与出品质量，确保操作符合食品安全管理体系、餐饮卫生规范，同步保障客户信息有效衔接。
Carry out the morning and evening shift operation connection in accordance with standards, fully control the service and product quality throughout the process, ensure that the operations comply with the food safety management system and catering hygiene standards, and simultaneously guarantee the effective connection of customer information."
12 "对接客房部、工程部、管事部、保卫部，围绕餐厅清洁、餐具物品定期深度清洁、设施维修保养、安全隐患排查四类工作，明确执行要求并推动落地。
Cooperate with the housekeeping department, engineering department, housekeeping services department and security department. Focus on four types of work: restaurant cleaning, regular deep cleaning of tableware and items, facility maintenance and repair, and safety hazard inspection. Clearly define the implementation requirements and promote their implementation."
13 "执行餐饮部绩效考核体系，跟进指标设定及数据复盘。
Implement the performance assessment system of the F&B department, and follow up on the setting of indicators and data review."
14 "承接并执行上级或跨部门协作需求的突发性、临时性运营任务，确保任务执行质量与运营效率。
Take on and execute sudden and temporary operational tasks based on the requirements from superiors or cross-departmental collaborations, ensuring the quality and efficiency of task execution."
15 "依托线上线下全渠道学习体系持续提升市场敏锐度，了解市场最新动态将前沿市场趋势支持日常运营的管理工作。
Relying on the all-channel learning system, both online and offline, continuously enhance market sensitivity, keep abreast of the latest market trends, and support daily operation management with cutting-edge market trends."
16 "掌握涵盖食品安全规范及消防安全等在内的全部合规要求。
The system comprehensively masters all compliance requirements, including those related to food safety and fire safety."
17 "协同上级开展人力需求管理，传递企业关爱，提升企业与员工双向满意度，构建共生共赢的良性循环。
Collaborate with superiors to manage human resource demands, convey the company's care, enhance the satisfaction of both the company and its employees, and build a virtuous cycle of mutual benefit and win-win results."
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