Operation Manager Mandarin Oriental Sanya is looking for an Operation Manager to join our Finance Department team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Sanya features 278 elegantly designed rooms, suites and private pool villas. The Spa at Mandarin Oriental, Sanya is set in serene surroundings and consists of 18 treatment suites situated in 8 beautifully appointed villas. Each treatment suite includes private steam showers and the couples, VIP suites are furnished with sauna, steam room and oversized bathtub. Some of the luxury treatments on offer include the signature Oriental Essence, Thai, Aromatherapy, Deep Tissue, Aromatherapy, and Mandarin Oriental facial therapies. About the job Based at the Mandarin Oriental Sanya within the Finance Department in Sanya the Operation Manager is responsible for all the daily audit procedures necessary to ensure the balance & accuracy of all the financial operations and corresponding records of the Mandarin Oriental Sanya Hotel. Responsibilities include preparation of various daily reports, assisting in general ledger and month end closing activities and reporting and working closely with all revenue generating departments to ensure accurate daily reporting of Revenues for the Hotel. This individual must ensure adherence to proper revenue policies & procedures in accordance with all GAAP, Governmental & Mandarin Oriental Hotel Group Standards. As Operation Manager, you will be responsible for the following duties: * Support company’s philosophy and company culture using Pillars of Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement * Develop, communicate and monitor compliance by all departments with hotel credit policies. * Monitor the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer contracts. Reconcile Master accounts for in house conferences daily where appropriate. * Review “High Balance” report for in house guests daily and liaise with front office department for any action required. * Monitor and pursue collection of overdue accounts to ensure receivable balances remain within hotel credit terms and approved credit limits. Liaise with Financial Controller in relation to any balances of concern. * Review city ledger to identify any short payments by clients. Investigate and take necessarily follow up action, including timely processing of any rebates required after approval is obtained. * Prepare collectability analysis for monthly doubtful debt provision calculation. * Arrange monthly credit meeting highlighting monthly performance, bad debts, permanent folio, staff accounts outstanding and discuss any accounts causing concern for follow up and prepare document minutes of meeting. * Respond to and resolve accounts receivable, credit card and commission queries on a timely basis. * Ensure invoices are issued to clients on a timely basis, including any hotel retail space tenants, and together with appropriate supporting documentation. * Ensure daily cheque list processed by Accounts Receivable is reconciled to cheques received by General Cashier. Ensure payments are applied correctly within City Ledger and Guest Ledgers and Advance Deposits Ledger. * Prepare travel agent commissions for payment on a timely basis. * Print and file month end reports for city ledger, guest ledger and advance deposits. * Ensure statements are sent to clients with outstanding receivable balances monthly. * Process applications for credit facilities for companies, groups, functions, etc. * Respond to and resolve accounts queries in conjunction with accounts receivable. * Action daily charge requests from reservations and front desk. * Respond to and resolve accounts queries, if consistent pattern emerges in relation to rates for example – ascertain cause and take corrective action, e.g. improve communication with sales and reservation * Reconcile payment discrepancies and take action to resolve any; Never allocate overpayments or unallocated cheques towards another account or invoice; if it cannot be resolved immediately, leave it floating. * Follow up on overdue accounts to legal actions if necessary. * Prepare management reports for month end analysis (A/R Analysis) and to provide documentation for Credit Meeting * Perform any tasks as assigned by the Management As Operation Manager, we expect from you: Strong interpersonal and problem-solving abilities. Excellent Hotel product knowledge. Highly responsible & reliable. Works well under pressure in a fast-paced environment. Ability to work cohesively as part of a team. Ability to focus attention on guest needs, always remaining calm and courteous. English language skills Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally Local benefits A competitive salary and benefits packages Annual Leave and Public Holidays Social Insurances and Housing Fund Free accommodation and meals We’re Fans. Are you?