· Oversees and directs all aspects of the Bell service operations
· 监督和指导行李服务的各方面工作。
· Lead the coordination of any guests' needs, special requests, and inquiries to ensure superior service and value for our guests.
· 领导协调客人的需求,特殊要求和请求来确保为客人提供卓越和超值的服务。
财务回报
· Supervise and direct Bell Desk activities and Bell Staff
· 对行李服务台的活动和行李服务人员实施监督和指导。
· Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail
· 负责挑选和分发客人的信件及行政信件,并将无人接收的信件送返发信人。
·Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
·提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。
员工团队
· Works with Superior and Human Resources on manpower planning and management needs
·与上级领导和人力资源部一起进行人力规划和管理需求。
·Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
·与上级领导和财务总监一起编制和管理部门预算。
· Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times
·负责维护酒店信息簿(功能板),并确保所有信息的准确性和实效性
Supervise and direct Bell Desk activities and Bell Staff
·对行李服务台的活动和行李服务人员实施监督和指导。
·Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail
· 负责挑选和分发客人的信件及行政信件,并将无人接收的信件送返发信人。
宾客体验
· Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits
· 最先向客人推荐本酒店的餐饮营业场所,熟知这些营业场所的营业时间和各自的特长。