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薪资: 5.5千-6.5千 经验:不限 企业类型:其他
地区:上海 食宿:提供食宿

VOL GROUP餐饮集团:1、Mr&Mrs Bund法国餐厅2、Bar Rouge酒吧3、UltraViolet米其林三星餐厅4、The Cut Steak & Fries美式牛排馆(上海/北京)5、璞本 Pu Ben粤菜馆6、POLUX By Paul Pairet法式餐厅岗位职责1. 及时而专业地应答来电。 Answer the incoming telephone calls promptly and professionally.2. 准确记录预订与电话信息。Akes accurate reservations and phone messages.3. 热情而专业地接待顾客。Meet and greet guests in a warm/friendly and professional manner.4. 引导顾客就坐。Escort guests to their allocated table.5. 根据顾客提出的要求提供相应的帮助和信息。Guide guests through the venue and provide any assistance/information as required.6. 严格执行关于客户管理和预定的标准流程Follow Mr & Mrs Bund standard procedures for guest management and bookings7. 通过热情专业的聆听建议和服务专递积极的餐厅形象,提高顾客满意度。Manage guest satisfaction and convey a positive image of the restaurant through professionalism, listening and advising8. 在营运过程当中确保顾客流的平稳,合理安排餐厅各区域的预定。Keeps control of the flow of business into the restaurant; distributes the guests evenly to each station to avoid overloading at one particular station9. 管理并更新客户消费信息和客户档案Provides information concerning the concept and promotional activities of the restaurant and Hotel to guests.10. 很强的责任感,团队合作精神热情,有礼貌,愿意帮助同事及客人Performs duties common to all Captains and Waitress and other duties as may be assigned.任职资格:1. 具有良好的英文沟通能力To have basic English language skill2. 具备专业的餐饮知识及其服务技意识和服务技能To have basic knowledge on the food / beverage / service available in sections appointed3. 具有良好的沟通能力和团队工作精神Have effective communication skills within service sections appointed and with chefs. Strong sense of responsibility, teamwork oriented.4. 能够适应倒班工作 Be able to work for flexible hours公司福利 BENIFITS:1. 公司缴纳养老保险、医疗保险、失业保险、工伤保险、生育保险及公积金,并根据正常工资基数缴纳(不是按最低基数)    Company will pay social insurances and accumulated funds according to the national and municipal regulations.2. 公司提供工作餐/餐贴,提供住宿(就近安排宿舍)    Company will provide free lunch and dormitory.3. 做五休二,加班时间按照劳动法规定支付加班工资,国定假日上班支付三薪     Working time of company is 40 hours per week over 5 working days with 2 days off a week. Company will provide Overtime pay, holiday overtime treble pay.4. 公司提供夜班津贴,高温费,献血补助    Company will provide Night-shift allowance, High Temperature Allowance, Blood Donation Allowance.5. 公司提供零食/点心    Company will provide dessert.6. 定期组织员工活动/聚餐等    Company will organize activities/dine together routinely.7. 公司发放节日福利    Company will provide festival benefits.8. 员工均享有带薪年假,外地员工每年另享有返乡假    Annual leave pay, Return false.9. 公司配备国际化专业培训团队,定期组织培训    Company will provide professional training in free.10. 公司配备完善的绩效考评体系,公平公正的奖金发放制度,合理的调薪/晋升机制    Company will provide broad space for development.11. 推荐员工伯乐奖    Company will provide Recommended award.

薪资: 4千-5.5千 经验:不限 企业类型:其他
地区:上海 食宿:提供食宿

VOL GROUP餐饮集团:1、Mr&Mrs Bund法国餐厅2、Bar Rouge酒吧3、UltraViolet米其林三星餐厅4、The Cut Steak & Fries美式牛排馆(上海/北京)5、璞本 Pu Ben粤菜馆6、POLUX By Paul Pairet法式餐厅岗位职责1. 及时而专业地应答来电。 Answer the incoming telephone calls promptly and professionally.2. 准确记录预订与电话信息。Akes accurate reservations and phone messages.3. 热情而专业地接待顾客。Meet and greet guests in a warm/friendly and professional manner.4. 引导顾客就坐。Escort guests to their allocated table.5. 根据顾客提出的要求提供相应的帮助和信息。Guide guests through the venue and provide any assistance/information as required.6. 严格执行关于客户管理和预定的标准流程Follow Mr & Mrs Bund standard procedures for guest management and bookings7. 通过热情专业的聆听建议和服务专递积极的餐厅形象,提高顾客满意度。Manage guest satisfaction and convey a positive image of the restaurant through professionalism, listening and advising8. 在营运过程当中确保顾客流的平稳,合理安排餐厅各区域的预定。Keeps control of the flow of business into the restaurant; distributes the guests evenly to each station to avoid overloading at one particular station9. 管理并更新客户消费信息和客户档案Provides information concerning the concept and promotional activities of the restaurant and Hotel to guests.10. 很强的责任感,团队合作精神热情,有礼貌,愿意帮助同事及客人Performs duties common to all Captains and Waitress and other duties as may be assigned.任职资格:1. 具有良好的英文沟通能力To have basic English language skill2. 具备专业的餐饮知识及其服务技意识和服务技能To have basic knowledge on the food / beverage / service available in sections appointed3. 具有良好的沟通能力和团队工作精神Have effective communication skills within service sections appointed and with chefs. Strong sense of responsibility, teamwork oriented.4. 能够适应倒班工作 Be able to work for flexible hours公司福利 BENIFITS:1. 公司缴纳养老保险、医疗保险、失业保险、工伤保险、生育保险及公积金,并根据正常工资基数缴纳(不是按最低基数)    Company will pay social insurances and accumulated funds according to the national and municipal regulations.2. 公司提供工作餐/餐贴,提供住宿(就近安排宿舍)    Company will provide free lunch and dormitory.3. 做五休二,加班时间按照劳动法规定支付加班工资,国定假日上班支付三薪     Working time of company is 40 hours per week over 5 working days with 2 days off a week. Company will provide Overtime pay, holiday overtime treble pay.4. 公司提供夜班津贴,高温费,献血补助    Company will provide Night-shift allowance, High Temperature Allowance, Blood Donation Allowance.5. 公司提供零食/点心    Company will provide dessert.6. 定期组织员工活动/聚餐等    Company will organize activities/dine together routinely.7. 公司发放节日福利    Company will provide festival benefits.8. 员工均享有带薪年假,外地员工每年另享有返乡假    Annual leave pay, Return false.9. 公司配备国际化专业培训团队,定期组织培训    Company will provide professional training in free.10. 公司配备完善的绩效考评体系,公平公正的奖金发放制度,合理的调薪/晋升机制    Company will provide broad space for development.11. 推荐员工伯乐奖    Company will provide Recommended award.

薪资: 3.5千-4.5千 经验:不限 企业类型:国内高端酒店/5星级
地区:上海-浦东新区 食宿:提供食宿

岗位职责1.协助宾客提拉行李及行李寄存服务。2.为有需要的宾客提供委托代办服务。下雨天为宾客提供雨伞租借服务。3.确保交班本上记录的每一件事情都已经落实。4.确保所接收的行李和包裹的安全,并存放在合适的地方。5.事先检查所有抵达和离店团队的分房名单。6.记录未完成的工作交给下一个班次。7.管理行李房,确保行李房干净、接收、存放行李和其他任何物品以及宾客的遗留物品的处理要按照正确的程序进行。岗位要求1、大专学历或同等文化程度。具有1年以上从事前厅服务工作经历。2、工作认真、作风细致、吃苦耐劳、反应灵活。3、能进行英语日常会话,开展对客服务。

薪资: 4千-5千 经验:不限 企业类型:全服务中档酒店/4星级
地区:上海 食宿:提供食宿

岗位职责:1、按照酒店服务流程和要求,为抵离客人提供行李搬运服务,并将每次运送情况做好记录;2、为客人提供拉门服务,并热情迎送客人;3、维护出入车辆秩序,保证上下客车位和车道畅通;4、受理委托代办、寄存、保管行李物品服务;5、熟悉酒店各种服务情况,向客人推荐并介绍酒店服务设施;6、了解本市交通、商业、旅游等方面资料,通晓各类问讯代办服务;7、负责将住店客人的物品、邮件、报纸、留言单及前厅发送的邮件等物品分送到客房、楼面或有关部门。任职要求:1、中专以上学历;一年以上同岗位4星酒店工作经验;2、英语口语能力佳;3、 熟悉酒店的各项业务流程;4、 沟通能力较强,能处理各种客人的询问和投诉;5、 身高170CM以上优先。

薪资: 3千-4千 经验:不限 企业类型:国内高端酒店/5星级
地区:上海 食宿:提供食宿

岗位职责1.协助住客搬迁行李。2.代客交收信件、包裹、便条及电报等。3.负责所有电话询问及柜台询问事宜。4.保持行李搬迁能提供迅速及友善之服务。5.代理行李保管事宜和签发行李索取标签事宜。6.保养行李服务设备。7.保持行李储藏室之整洁。8.收集住客之退房门匙。9.提供大堂正门之开门迎宾服务。10.迎接客人,提供帮助,把客人引领到总台接待处。11.在正门开门及欢迎客人时,如遇雨天,需拿伞方便客人上、下车。12.从总台接待员手中接过钥匙后,再一次核对钥匙牌上的房间号码。13.带领客人到指定房间及介绍房间设备及其使用方法。14.住客退房时,引领其到收款台办理退房手续。15.把行李装上出租车,盘点行李件数及恭请客人确认。16.协助保持大堂区域清洁和整齐。17.对上向行李组主任报告及负责。18.负责其它由行李组主任所安排之任务。岗位要求1.拥有一年以上酒店相关工作经验;2.良好的英语运用能力;3.身体健康,思维敏捷。

薪资: 3千-4千 经验:不限 企业类型:国内高端酒店/5星级
地区:上海-浦东新区 食宿:提供食宿

岗位职责1.服从上级的工作安排;2.按照行李服务流程和要求,为抵离客人提供行李搬运服务,并将每次运送情况做好记录;3.协助做好大堂寻人服务和在大堂放置各类告示牌,及时撤换过期的告示牌并搬至指定的存放地点;4.做好行李服务设备的清洁工作;5.按照服务流程迎送客人,提供拉门服务;6.维护出入车辆秩序,保证上下客车位和车道畅通;7.阻挡精神病患者和衣冠不整者进入酒店,发现异常情况,立即与值班的保安人员或大堂经理联系,妥善处理;8.准确回答客人的询问,主动做好服务工作;9.保持岗位周围的环境整洁,发现果皮、纸屑、烟蒂等杂物及时捡掉;10.下雨天,为上下车客人撑伞,并为客提供雨具存放及保管,并提供借伞服务;11.熟悉酒店各种服务项目和营业时间,向客人推销酒店的各项服务,介绍酒店客房设施。了解本市交通、商业、旅游等方面资料;12.随时听从接待员的召唤,迅速接受带房任务及为客提供物品转接服务;13.为客人指路,认真回答客人的询问,尽量满足客人的需求;14.负责分送邮件、报刊、报表、留言单及前厅通知等,并按规定登记和办理签收手续;15.受理客人行李寄存及领取,并做好详细的存取记录;16.协助大堂副理维持大堂秩序,控制好大堂内外的灯光;17.积极参与酒店和部门组织的各项活动,完成上级交予的各项工作。岗位要求1.中专以上学历,具有前厅服务工作经历;2.工作认真、作风细致、吃苦耐劳、反应灵活;3.能进行英语基本会话优先录用,开展对客服务,形象良好,无不良嗜好。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿

专业知识技能:了 解上 海周边地区各类相关信息具有对饭店行业以及前厅部基本知识的了解良好的英语能力以及沟通能力 其它技能要求:良好、积极的工作态度其它语言能力乐于学习,乐于助人

薪资: 3千-4千 经验:不限 企业类型:国内高端酒店/5星级
地区:上海-浦东新区 食宿:提供食宿

岗位职责1.协助住客搬迁行李。2.代客交收信件、包裹、便条及电报等。3.负责所有电话询问及柜台询问事宜。4.保持行李搬迁能提供迅速及友善之服务。5.代理行李保管事宜和签发行李索取标签事宜。6.保养行李服务设备。7.保持行李储藏室之整洁。8.提供大堂正门之开门迎宾服务。9.迎接客人,提供帮助,把客人引领到总台接待处。10.在正门开门及欢迎客人时,如遇雨天,需拿伞方便客人上、下车。11.住客退房时,引领其到收款台办理退房手续。12.把行李装上出租车,盘点行李件数及恭请客人确认。13.协助保持大堂区域清洁和整齐。14.负责其它由行李组主任所安排之任务。岗位要求1.拥有一年以上五星级酒店相关工作经验;2.良好的英语运用能力;3.身体健康,思维敏捷。

薪资: 3.6千-3.8千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:面议

Principle Responsibilities & Position Purpose:职责目标: Escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaints each guest with room and features. To facilitate a memorable guest experience from arrival, during the stay, and to adhere to Hilton Brand Standards.热情友好的帮助客人提携行李,引领客人到房间并提供所需服务。贯穿希尔顿品牌服务理念于服务当中给客人留下难忘而又愉悦的回忆。 Essential Responsibilities:基本职责: Retrieves guests items from cars , busses , vans and carts lifts ,carries and loads luggage and packages onto a bell cat to transport items throughout hotel to designated room navigates bell cart through public areas , guest room corridors and to elevators .帮助客人寻找丢失在出租车上的物品。 通过专用行李车装卸通道为客人装卸行李。Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.引领客人到房间,介绍酒店及房间的设施设备。快速巡视房间是否存在问题,及时通知相关部门予以解决。Listens and responds to guest inquires using a positive, clear speaking voice. Answers questions and offers assistance giving accurate information regarding outlet hours, other hotel service, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.对于客人的需求予以积极快速的回应,提供准确信息,提供租车、旅游向导等服务。Organizes and store luggage as necessary in a designate area.将客人行李有序的寄存于指定地点。Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.热情友好的问候客人。能成着冷静的应对各种突发情况。 Supportive Responsibilities:其他职责: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.Takes an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.积极的工作,友好的为客人提供服务的同时招呼示意下一位客人Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities. 积极参加所需的各种培训,提高工作能力。Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets.在前台和礼宾部的团队中起到积极做用,有效的沟通,确保达到目标。Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情周到的服务,有宾至如归感。Ensures that all guests are greeted at the door.第一时间问候客人。Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息,确保预订的有效性和准确性。Ensures that VIP guests are treated personally and recognized as an individual.确保VIP客人的待遇。Promotes HHonors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonors members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。。Ensures a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.如有需要,帮助客人拿取行李,确保客人及时办理离店,安排运送,同时欢迎他们再次光临。Handles and stores guests’ luggage in a safe and secure, organized and systemized way.有条理的安放和储存客人的行李并确保安全。Responsible for ensuring that the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.确保大厅的整洁卫生,及常用客用资料和物品等的补充更新。Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China. 掌握希尔顿酒店的基本概况。Is up to date with information on facilities, attractions, and places of interest, sights and activities in and around hotel.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。Handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel确保礼宾部准确的信息传递,保证酒店和宾客每日包裹邮件的正常收发。Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿品牌标准。Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.对酒店设施设备的非正常运转予以及时报告,并跟进直至问题解决。Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and .IT与餐饮部,客房部,工程部,IT等进行有效的沟通及合作。Ensures that the Chief Concierge is kept aware and up to date of operational issues.确保首席礼宾司知道要完成的任务。Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.确保信息有效的传达到人,及时解决问题让客人满意,参加每日必须的会议等。Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed.按照健康安全,危机管理部门,灾难处理方法,救火程序执行。必要的时候加入救火。Adheres strictly to standard cash handling procedures, ensuring to balance float and drop the required amount. Manages cash, credit card, city ledger, voucher and all other forms of payment correctly.严格遵守现金收付手续 ,收取现金,信用卡,转帐,代金券等。Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.在收取现金,信用卡,代金券,公司或第三方付费等服务时严格遵守酒店规定。Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机,用合理的方式提高酒店收入,确保客人物有所值。To undertake any other reasonable task or request as directed by the management. 接受部门其他合理的任务或要求的安排。The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,该部门有权更改或补充该职位描述Picks up and delivers guest laundry to and from guest room in timely, accurate manner. Delivers morning newspapers, Zipout checkout packets, mail, packages faxes etc. To specific guest room.负责将报纸,结帐单,包裹,邮件等送至客人房间。Cleans and polishes carts and other equipment used in the department.负责行李车的日常清洁和保养。 Answers the bell desk phone and provides information as needed.接听礼宾台电话,应客人的不同需求提供服务。Reads and matches luggage tags, writes claim tickets and detaches portion to give to desk.行李牌的登记及行李的分发。Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.通过学习希尔顿关爱,把希尔顿关爱理念运用到服务中去。 Specific Job Knowledge, Skill and Ability:工作技能技巧要求 The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.Ability to understand and follow written or verbal instructions 能遵照指示工作。Ability to effectively deal with internal and external customers, some of whom will require high levels of patience tact and diplomacy to defuse anger and collect accurate information.擅长于处理宾客关系,能快速有效的应对各种问题。Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.一定的英语阅读能力确保能获取行李牌上的信息,以及托运行李上的相关信息。Ability to grasp, lift and carry or otherwise move packages, boxes and luggage up to 100lbs. continuously throughout shift.有一定负重能力,能在当值期间持续搬运行李和重物。Ability to stand, walk and sit and continuously perform essential job functions.能持续因工作需要的站立,行走等Sufficient manual dexterity in one hand to be able to load and unload luggage能专业的装卸行李。

薪资: 3千-4千 经验:不限 企业类型:全服务中档酒店/4星级
地区:上海-浦东新区

岗位职责:1.熟悉及了解各部门工作细则和流程,例如前厅部、餐饮部一线或财务等后线部门的情况。2.参与部门管理工作。3.每工作计划阶段针对公司日常管理提出书面化建议。4.执行酒店安排的其他相关工作。岗位要求:1.全日制大专以上学历,擅长沟通。有一定的表达能力及思考能力。2.能够熟悉操作办公软件,具有一定的英文水平。3.可进行部门轮岗,做为管理层储备培养。

薪资: 3千-4千 经验:不限 企业类型:全服务中档酒店/4星级
地区:上海-浦东新区

岗位职责1.协助宾客提拉行李及行李寄存服务。2.为有需要的宾客提供委托代办服务。下雨天为宾客提供雨伞租借服务。3.确保交班本上记录的每一件事情都已经落实。4.确保所接收的行李和包裹的安全,并存放在合适的地方。5.事先检查所有抵达和离店团队的分房名单。6.记录未完成的工作交给下一个班次。7.管理行李房,确保行李房干净、接收、存放行李和其他任何物品以及宾客的遗留物品的处理要按照正确的程序进行。岗位要求1、具有1年以上从事前厅服务工作经历。2、工作认真、作风细致、吃苦耐劳、反应灵活。

薪资: 3千-4千 经验:不限 企业类型:全服务中档酒店/4星级
地区:上海-闵行区 食宿:提供食宿

岗位职责1.协助宾客提拉行李及行李寄存服务。2.为有需要的宾客提供委托代办服务。下雨天为宾客提供雨伞租借服务。3.确保交班本上记录的每一件事情都已经落实。4.确保所接收的行李和包裹的安全,并存放在合适的地方。5.事先检查所有抵达和离店团队的分房名单。6.记录未完成的工作交给下一个班次。7.管理行李房,确保行李房干净、接收、存放行李和其他任何物品以及宾客的遗留物品的处理要按照正确的程序进行。岗位要求1、高中学历或同等文化程度。2、工作认真、作风细致、吃苦耐劳、反应灵活。3、能进行英语日常会话,开展对客服务。

薪资: 6千-8千 经验:1年以上 企业类型:共享办公
地区:上海-黄浦区 食宿:不提供食宿

职位描述:1.    提供专业的办公空间服务,进行日常客户服务工作并确保服务质量;2.    负责日常运营及维护工作,检查办公空间的环境及设施,确保每一处细节都能够符合 ATLAS 寰图标准;3.    进行日常客户服务工作及跟进;4.    进行内部行政工作(报告,文件管理,物资管理等);5.    跟进客户入驻及撤出相关事宜;6.    负责账单的执行,包括租金,额外服务费等相关费用的核对及收取;负责处理客户投诉事件;7.    供应商沟通及维护工作;8.    积极建立并维护与客户的良好关系,协助上司促进更多的创收机会;9.    执行各种社区活动,为会员构建一个多元丰富的国际化社区办公空间。 任职要求:1.      本科及以上学历,旅游管理,酒店管理,公关传播,外语等相关专业优先;2.     1年以上行政或服务行业工作经验;具有商务中心、联合办公空间、酒店业工作经验优先;3.     优秀的沟通能力,解决问题能力,服务意识及良好的人际交往能力;4.     基本掌握 Microsoft Office 软件,其中包括 Word、Excel 和PowerPoint 等;5.     普通话流利,英语口语流利者优先。

薪资: 4千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-静安区 食宿:提供食宿

岗位职责1.为住店客人提供行李协助服务。2.代客交收信件、包裹、便条等。3.熟悉上海的信息和酒店的产品知识,回答客人的问询。4.代理行李保管事宜和签发行李索取标签事宜。5.提供大堂正门之开门迎宾服务。岗位要求1.主管要求拥有一年以上五星级酒店相关工作经验;2.良好的英语运用能力;3.身体健康,思维敏捷。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:上海-浦东新区

岗位职责1.查看交班记录,了解上一班的移交事项,并负责处理;2.熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;3.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;4.熟练总台各项专业业务和技能,搞好对客服务;5.熟练掌握店内信息,提供准确的问讯服务;6.负责为下榻酒店的宾客办理入住登记手续;7.负责客房钥匙的管理和发放工作并严格遵守验证制度;8.制作有关报表,为其它部门提供准确的接待信息。岗位要求1.大专以上文化程度,流利的英语口语;2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:上海-闵行区 食宿:提供食宿

岗位职责1.协助住客搬迁行李。2.代客交收信件、包裹、便条及电报等。3.负责所有电话询问及柜台询问事宜。4.保持行李搬迁能提供迅速及友善之服务。5.代理行李保管事宜和签发行李索取标签事宜。6.保养行李服务设备。7.保持行李储藏室之整洁。8.收集住客之退房门匙。9.提供大堂正门之开门迎宾服务。10.迎接客人,提供帮助,把客人引领到总台接待处。11.在正门开门及欢迎客人时,如遇雨天,需拿伞方便客人上、下车。12.从总台接待员手中接过钥匙后,再一次核对钥匙牌上的房间号码。13.带领客人到指定房间及介绍房间设备及其使用方法。14.住客退房时,引领其到收款台办理退房手续。15.把行李装上出租车,盘点行李件数及恭请客人确认。16.协助保持大堂区域清洁和整齐。17.对上向行李组主任报告及负责。18.负责其它由行李组主任所安排之任务。岗位要求1.2020年应届毕业生,中专及以上学历,可以用英语打招呼、简单交流2.身体健康,思维敏捷,具备良好的服务意识。

薪资: 4千-5千 经验:不限 企业类型:全服务中档酒店/4星级
地区:上海 食宿:提供食宿

寻找酒店一线基层员工形象好气质佳身高160/173以上前台接待、客服管家、餐饮接待、礼宾员、客房服务员、等都需要,欢迎大家投递简历。

薪资: 4千-5千 经验:不限 企业类型:中式餐饮
地区:上海-杨浦区

岗位职责:1、 负责就餐宾客的迎送接待工作。2、 接听客人的订餐电话。3、 收集客人的意见及投诉,并及时向上级汇报。任职资格:初中及以上学历,有同岗位工作经验者优先;外貌端正,身高160cm以上工作时间:做六休一,包吃包住。

薪资: 3千-4千 经验:不限 企业类型:国内高端酒店/5星级
地区:上海-浦东新区 食宿:提供食宿

岗位职责:1、 负责宾客前台入住和退房时行李的运送服务,为宾客提供主动、热情、周到的服务;2、 了解酒店的各项服务设施及营业时间,受理宾客在店期间各类问询,寄存及委托代办服务;3、 执行完成上级交办的其它任务。岗位要求:1、 仅限实习生,有星级酒店前厅礼宾实习或者相关工作经验者优先考虑;2、 具有良好的对客服务意识,热爱对客服务工作,性格外向,反应灵活,服务意识强,有亲和力善于沟通。公司福利:提供住宿、餐饮补贴、节日福利等

薪资: 3.8千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿

JOB SUMMARY岗位描述The Bellman is responsible for providing a luggage experience for the guest that is flawless and refined in nature. All responsibilities are to be performed in accordance with departmental and company policies, practices and procedures, as well as within the framework and intent of the Vision of the company.酒店行李员负责为宾客提供完美的,娴熟的行李运送服务体验,执行符合公司的相关政策、程序、及在酒店财产范围内的框架和目的。JOB RESPONSIBILITIES工作职责1. Assist in sustaining a refined, efficient, timely and yet welcoming luggage experience;帮助提供娴熟,有效率的,及时的宾客抵店时的行李保管体验;2. Receive, track, coordinate and deliver guest luggage;接收,跟进,协调,派送宾客行李;3. Acknowledge, greet and converse with guests who need luggage assistance;与宾客良好沟通以提供行李相关协助服务;4. Insist luggage and personal belongings of the guest are always treated with the upmost respect, caution and security;协助运送行李和私人物件来为客人创造一个始终感受尊敬,人文关怀和安全保障的环境;5. Welcome and escort guests to and from their rooms/outlet of hotel and assist with luggage;欢迎,引领客人到房间/酒店各营业点,并提供行李运送服务;6. Inform guests of all safety measures, room amenities, and features;告知宾客所有安保因素,介绍房间设施及酒店特色;7. Promote hotel outlets, services and events;提升酒店服务标准,介绍酒店出口及其他相关事件;8. Store guest baggage upon request;满足客人行李保管需求;9. Assist with the loading and unloading of baggage into and out of automobiles;协助客人从其交通工具上卸载和装载行李;10. Maintains close work relationships with other departments and their leaders to promote feedback and efficient operations;与其他部门协调以保持良好,紧密的工作关系,做好信息反馈 ,有效运作相关工作;11. Carries out any other reasonable duties and responsibilities as assigned.完成其他合理分配的职责和任务。JOB QUALIFICATIONS任职资格1. Good communication skills;好的沟通技巧;2. Organized, can multi-task, good problem solving skills and detail-oriented;有组织,可以从事多项任务,注重细节有善于解决问题的技能;3. Previous concerned working experience is preferred, but can be replaced by general good attitude and appearance and with potential to easily learn the skills.具有相关工作经验者优先考虑, 无经验者需具有良好的外表与积极的态度,学习的潜力。

薪资: 2千-3千 经验:不限 企业类型:精品酒店
地区:上海 食宿:提供食宿

岗位职责1.熟悉部门工作细则和流程;2.以项目方式,参与相关的公司管理工作;3.需每个工作计划阶段针对公司日常管理上交书面化建议;4.执行公司安排的其他相关工作。岗位要求1.有志在酒店行业发展的应届毕业生/实习生;2.对担任酒店管理人员具有高度期望;3.热爱服务行业,具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

薪资: 7千-8千 经验:1年以上 企业类型:物业管理
地区:上海-静安区 食宿:不提供食宿

岗位职责:1、按规范标准接听电话,有良好的接待服务意识,亲切热情,仪容仪表规范;2、按规范流程接待中介来访客户,能解答客户的疑问。准备核实来访客户信息及确认单;3、能主动熟悉了解所有租户信息及习性爱好,避免客户投诉;4、熟练运用前台整体业务操作,来电来访接听用语和及基本的前台日常英文;5、熟练运用样板房整体业务操作,日常样板房每日检查及登记工作0失误,熟悉掌握房内设施设备的操作;6、掌握基本的物业基础知识;7、有效顺畅的与客户和其它部门进行沟通;岗位要求:1、专科及以上学历,1年以上服务行业经验(航空公司服务人员、高端物业接待、五星级酒店礼宾或奢侈品牌接待),条件优秀者学历可适当放宽;2、年龄22-30周岁左右;3、气质形象佳,亲和力强;4、具备优越的客户服务意识,精炼有效的沟通技巧;5、关注细节,反应敏捷,精通礼仪,具有较好的管理和协调能力;6、富有责任心,有较强的执行力,敢于承担责任;7、有积极的上进心和良好的学习能力、抗压能力;8、请提供近期职业照及生活照。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿

 为客人提供帮助,确保他们在入住酒店期间感觉舒适,并且留下难忘的回忆。在当班期间,行李员要负责礼宾部日常的工作。从更广的角度讲,行李员确保向酒店的所有客人和来访者问候,提供友好迅捷的专业的服务,平等对待每一位顾客。行李员还要使所有抵达、预离的客人和来访者受到热情的欢迎,要使他们有宾至如归的感觉。 To assist guests and ensure their stay are comfortable and an experience to remember.Bellman is directly responsible for the day to day operations of the Concierge Desk whilst on duty. On a broader scale the Bellman is to ensure that all of the hotel guests and visitors are greeted, attended to and assisted with a level of service that is professional, yet friendly and genuine and second to none. The Bellman is also to ensure that guests and visitors are made to feel comfortable and welcome and "at home" on arriving and departing the Hotel. He follows the Sofitel greeting standard such as Bonjour/ Bonsoir.

薪资: 5.5千-6.5千 经验:2年以上 企业类型:国内高端酒店/5星级
地区:上海-浦东新区

作为副礼宾司,负责带领团队进行日常礼宾服务并保持高度的宾客满意度。针对酒店管理层给出的行李部的日常运营职责进行监督管理,为达到部门目标、顾客满意度、以及培训高标准的职员品行。协助并鼓励团队成员的工作状态和积极性以及保持良好的服务品质。指导行李部的工作,确保宾客服务质量标准和部门收入目标。遵守政府关于酒店应急措施、安全和其他常规要求的规定,以及品牌标准和当地政策和程序。提供独特的客户体验,并将品牌带入生活。

薪资: 4千-5千 经验:1年以上 企业类型:国内高端酒店/5星级
地区:上海-浦东新区 食宿:提供食宿

每个迎宾团队成员都应该在完成礼宾部工作的同时为酒店宾客提供卓越的客户体验和卓越的表现。负责门童及电梯专员的日常工作,为达到酒店及部门的目标和顾客满意度。协助并鼓励团队成员的工作状态和积极性以及保持良好的服务品质。指导迎宾团队的工作,确保宾客服务质量标准和部门收入目标。遵守政府关于酒店应急措施、安全和其他常规要求的规定,以及品牌标准和当地政策和程序。提供独特的客户体验,并将品牌带入生活。

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