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薪资: 3千-4千 经验:2年以上 企业类型:国内高端酒店/5星级
地区:四川-成都 食宿:提供食宿

岗位职责1、向宾客提供周到、友好的服务。2、熟悉员工手册,并严格遵守上述条例。3、保持与自己同事和前厅其他同事的良好关系。4、根据出车单安排,保证安全高效地为宾客提供车辆运输服务。5、注意保持良好的个人形象和个人卫生。6、保持车辆的干净整洁,车况的可靠。岗位要求1、中专以上文化程度。三年以上安全驾驶记录2、普通话标准,沟通能力强。

薪资: 3千-4千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

岗位职责1. 为来往酒店的宾客提供开车门、护顶、及开门服务。2. 问候来住宾客。3. 协助宾客提拿行李。4. 为有需要的宾客提供租车服务,联系车辆。5. 保持大门口整洁畅通,及大门口的安全。6. 妥善回答宾客的问询,并提供恰当的服务。岗位要求1.大专学历或同等文化程度。具有1年以上从事前厅服务工作经历优先考虑。2.工作认真、作风细致、吃苦耐劳、反应灵活。3.能进行英语日常会话,开展对客服务。

薪资: 3千-4千 经验:不限 企业类型:国内高端酒店/5星级
地区:四川-成都

正确操作使用工作中的设施设备,爱护部门财产。熟悉急救以及火灾和紧急事故步骤,安全理智地操作设备。和同事之间,部门之间,领导之间,保持沟通,互相信任,合作共赢,给客人提供令人难忘的住宿体验接受不同文化、不同理念的国家和同事,并有效合作。积极参加部门会议、培训,提出有助于改善及提高客人入住满意度的建议。检查,标注和存储行李或由应接服务员和门僮送到行李储存间的客人物品。确保所有收到的行李与行李牌相符。及时将遗失物品通知前台经理或值班经理和保安部。 在门僮或应接服务生缺席时将物品送给离店客人。保持行李存储间整齐干净。通过与其它部门的每天沟通和協作促进团队合作和高质服务。 定期检查和清理酒店入口和周围区域的垃圾和废弃物。执行其它分配给的工作。

薪资: 3千-4千 经验:不限 企业类型:国内高端酒店/5星级
地区:四川-成都 食宿:提供食宿

1.为来往酒店的宾客提供开车门、护顶、及开门服务。2.问候来住宾客。3.协助宾客提拿行李。4.为有需要的宾客提供租车服务,联系车辆。5.保持大门口整洁畅通,及大门口的安全。6.妥善回答宾客的问询,并提供恰当的服务。

薪资: 2.9千-3.5千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

1、做好消费宾客的迎、送接待工作,接受宾客各种渠道的预定并加以落实;2、详细做好预订记录;3、了解和收集宾客的建议和意见并及时反馈给上级领导;4、以规范的服务礼节,树立公司品牌优质,文雅的服务形象。任职资格:1、女,高中以上学历,年龄18—30周岁,身体健康,形象气质佳,净身高1.60m以上。2、具有良好的沟通协调能力及服务意识,反应灵敏,端庄大方、举止文雅;3、敬业乐业、具有较强的责任心和吃苦耐劳的职业素养。4、具备星级酒店前台工作经验或高档涉外写字楼前台接待工作经验者优先考虑。

薪资: 3千-4.5千 经验:不限 企业类型:国内高端酒店/5星级
地区:四川-成都 食宿:提供食宿

岗位职责:1、按照领班安排认真做好准备好各项准备工作,确保正常营业使用。2、接待顾客应主动、热情、礼貌、耐心、周到,使顾客有宾至如归之感;3、运用礼貌语言,为客人提供最佳服务,4、配合领班工作,服从领班或以上领导指挥,团结及善于帮助同事工作;5、积极参加培训,不断提高服务技能。任职资格:品行端正,能吃苦耐劳,高中以上文化程度。

薪资: 2.5千-3千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

1. 为来往酒店的宾客提供开车门、护顶、及开门服务。2. 问候来住宾客。3. 协助宾客提拿行李。4. 为有需要的宾客提供租车服务,联系车辆。5. 保持大门口整洁畅通,及大门口的安全。6. 妥善回答宾客的问询,并提供恰当的服务。

薪资: 2千-3千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

岗位职责: 1.协助宾客提拉行李及行李寄存服务; 2.为有需要的宾客提供委托代办服务; 3.确保交班本上记录的每一件事情都已经落实; 4.确保所接收的行李和包裹的安全,并存放在合适的地方; 5.事先检查所有抵达和离店团队的分房名单; 6.记录未完成的工作交给下一个班次; 7.管理行李房,确保行李房干净、接收、存放行李和其他任何物品以及宾客的遗留物品的处理要按照正确的程序进行。 岗位要求: 1.职高学历或同等文化程度,具有相关服务工作经历;2.工作认真、作风细致、吃苦耐劳、反应灵活。

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-阿坝 食宿:提供食宿

Duties and Responsibilities工作职责Assist with heavy packages, coats, suitcase, etc.  being alert to give assistance courteously and quickly, before having to be asked主动协助客人提重包裹、拿衣服、提手提箱等,向客人提供礼貌和迅速的协助。Maintain a willingness to please attitude and give undivided attention to any approaching guest保持令人愉悦的态度并专心接待每位到来的客人。Adhere to guest checking in and checking out procedures pertaining to baggage handling在与行李相关的问题上,遵守客人入住和退房工作程序。Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members在正门处欢迎客人,按具体时间段向客人发出合适的问候,特别要注意常客和忧悦会会员。Assist arriving and departing guests by opening and closing car and taxi doors为来店和离店的客人开关汽车及出租车门。Maintain a spotless Porte Cochere and Drive way保持车辆门道和车道的清洁。Guide the guest to the Front Desk and wait behind the guest during the check-in.  Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk.  Without delay, escort the guests accordingly.将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡,然后立即护送客人至其房间。Be familiar with the layout of the hotel and memorize the preferred route for escorting guests熟悉酒店布局并记下护送客人的最佳路线。Room the guest in accordance with hotel standards按照酒店标准为客人安排房间。Be familiar with the lift workings and emergency stairs熟悉电梯和疏散楼梯的使用。Provide information to guests about the hotel facilities and services向客人提供关于酒店的设施和服务的信息。Provide guest services and guidance向客人提供服务和引导。Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests熟知并称呼客人的名字,特别是对于常客和长包房的客人,并在客人经过大厅时与其打招呼,随时留意是否有可以为客人提供服务的情况出现。Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning保持大厅的整洁,如果需要大清扫的话应通知礼宾主管或行李领班。Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty上班时要保持好的发型,注意服装的干净,鞋要擦净并上光,并保持制服的整齐清洁。Help other employees in department, replacing them temporarily when necessary帮助部门内其它员工,如有必要则暂时代理他们的工作 。Keep the baggage room clean and in order before going off duty on each shift每次交班前均保持行李室的整洁。Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain当报纸送到后进行适当整理,然后按行李领班的要求将其送至客人房间。Use the Duty Log to document matters of importance使用工作日志来记录重要事项。Operate Communicates equipment操作通信设备。Arrange transport and coordinate luggage负责安排交通并协调行李事宜。Manage the key system securely对钥匙系统进行安全管理。QUALIFICATIONS AND REQUIREMENTS 任职要求Required Skills –技能要求Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。Able to read and write English能够读写英语 Qualifications –学历High School or Vocational Certificate  in Hotel Administration, Hotel Management or equivalent具有高中或酒店行政管理,酒店管理或相关的专业证书。 Experience –经验6 months experience in guest service or customer service, or an equivalent combination of education and experience.拥有6个月宾客服务部工作经验,或与此相当的教育和相关工作经验结合的背景。

薪资: 2.6千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

1.Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情周到的服务,有宾至如归感。2.Ensures that all guests are greeted at the door.第一时间问候客人。3.Handles complaints promptly and efficiently, taking the necessary action, report to the Lead Guest Service Enthusiast or the Senior Lead Guest Relation Enthusiast to follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。4.Ensures that VIP guests are treated personally and recognized as an individual.确保VIP客人的认知与待遇。5.Promotes Hilton Honors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。。6.Generate quality guest preferences through every interaction with guest. Ensure all the preferences for arrival process are attended to. Catch any single opportunity to anticipate and comply with guests’ needs.通过与客人交流收集高质量的顾客喜好, 确保跟进每个客人的喜好,抓住每一个机会预见及满足客人需要。7.Ensures a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.如有需要,帮助客人拿取行李,确保客人及时办理离店,安排运送,同时欢迎他们再次光临。8.Handles and stores guests’ luggage in a safe and secure, organized and systemized way.有条理的安放和储存客人的行李并确保安全。9.Responsible for ensuring that the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.确保大厅的整洁卫生,及常用客用资料和物品等的补充更新。10.Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.掌握希尔顿酒店的基本概况。11.Is up to date with information on facilities, attractions, and places of interest, sights and activities in and neighborhood.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。12.Handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel确保礼宾部准确的信息传递,保证酒店和宾客每日包裹邮件的正常收发。

薪资: 2.9千-2.9千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都

Duties & Responsibilities:职责义务:Attendant to hotel main entrance and Concierge counter to greet and assist guests at all times.随时在酒店主要入口和礼宾台问候和协助客人。 Ensure the safe delivery of all hotel and guest items to the stipulated destinations and maintain proper hotel records of the delivery information according to hotel policy and procedures.确保酒店和客人的所有物品安全送达指定地点,并遵循酒店政策与程序记录存档。 Well know City Insider Information and hotel information, familiar with and updated IFS promotion information, provide assistance and directions to all hotel patrons.精通城市、购物中心和酒店信息,熟悉并更新IFS促销信息,为酒店客人提供帮助和指引。 Carries out any other reasonable duties and responsibilities as assigned.执行分派的任何合理任务和额外职责。Qualification:任职资格: Good command of communication and coordination.良好的人际关系和沟通技巧。 Good command of English communication skills.良好英文沟通技巧。 Flexibility and commitment to continuous learning.能够灵活处事,致力于不断学习。 Be honesty and strong service sense.为人坦诚正直,较强服务技巧。

薪资: 2.5千-2.8千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

         Escorts arriving and departing guests in a friendly , courteous manner to and from their accommodations,  transporting their luggage . Acquaints each guest with room and features. To facilitate a memorable guest experience from arrival, during the stay, and to adhere to Hilton Brand Standards.         热情友好的帮助客人提携行李,引领客人到房间并提供所需服务。贯穿希尔顿品牌服务理念于服务当中给客人留下难忘而又愉悦的回忆。 1.      Retrieves guests items from cars , busses , vans and carts lifts ,carries and loads luggage and packages onto a bell cat to transport items throughout hotel to designated room navigates bell cart through public areas , guest room corridors and to elevators .帮助客人寻找丢失在出租车上的物品。 通过专用行李车装卸通道为客人装卸行李。2.      Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.引领客人到房间,介绍酒店及房间的设施设备。快速巡视房间是否存在问题,及时通知相关部门予以解决。3.      Listens and responds to guest inquires using a positive , clear speaking voice . answers questions and offers assistance giving accurate information regarding outlet hours , other hotel service , directions to local attractions or function rooms , car rentals , air line shuttle service , etc.对于客人的需求予以积极快速的回应,提供准确信息,提供租车、旅游向导等服务。4.      Organizes and store luggage as necessary in a designate area .将客人行李有序的寄存于指定地点。5.      Greets customers immediately with a friendly and sincere welcome . Remain calm and attentive , especially during heavy hotel activity and emergencies .热情友好的问候客人。能成着冷静的应对各种突发情况。6.      Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.积极的工作,友好的为客人提供服务的同时招呼示意下一位客人。7.      Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.积极参加所需的各种培训,提高工作能力。8.      Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。9.      Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets.在前台和礼宾部的团队中起到积极做用,有效的沟通,确保达到目标。10.    Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情周到的服务,有宾至如归感。11.    Ensures that all guests are greeted at the door.第一时间问候客人。12.    Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。13.    Ensures that VIP guests are treated personally and recognized as an individual.确保VIP客人的待遇。14.    Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。。15.    Ensures a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.如有需要,帮助客人拿取行李,确保客人及时办理离店,安排运送,同时欢迎他们再次光临。16.    Handles and stores guests’ luggage in a safe and secure, organized and systemized way.有条理的安放和储存客人的行李并确保安全。17.    Responsible for ensuring that the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.确保大厅的整洁卫生,及常用客用资料和物品等的补充更新。18.    Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.掌握希尔顿酒店的基本概况。19.    Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。20.    Handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel确保礼宾部准确的信息传递,保证酒店和宾客每日包裹邮件的正常收发。21.    Applies DoubleTree Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿逸林品牌标准。22.    Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.对酒店设施设备的非正常运转予以及时报告,并跟进直至问题解决。23.    Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and .IT与餐饮部,客房部,工程部,IT等进行有效的沟通及合作。24.    Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed.  Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.确保信息有效的传达到人,及时解决问题让客人满意,参加每日必须的会议等。25.    Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed.按照健康安全,危机管理部门,灾难处理方法,救火程序执行。必要的时候加入救火。26.    Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.在收取现金,信用卡,代金券,公司或第三方付费等服务时严格遵守酒店规定。27.    Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机,用合理的方式提高酒店收入,确保客人物有所值。28.    To undertake any other reasonable task or request as directed by the management.接受部门其他合理的任务或要求的安排。29.    Delivers morning newspapers ,Zipout checkout packets , mail , packages faxes etc . to specific guest room .负责将报纸,结帐单,包裹,邮件等送至客人房间。30.    Cleans and polishes carts and other equipment used in the department .负责行李车的日常清洁和保养。31.    Answers the bell desk phone and provides information as needed .接听礼宾台电话,应客人的不同需求提供服务。32.    Reads and matches luggage tags , writes claim tickets and detaches portion to give to desk.行李牌的登记及行李的分发。33.    Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.通过学习希尔顿关爱,把希尔顿关爱理念运用到服务中去。34.    The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,该部门有权更改或补充该职位描述35.    Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。

薪资: 2.6千-2.8千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

按照凯宾斯基标准运作程序为客人到店离店提供行李服务。The incumbent inthe position is responsible for assisting the guests with their luggage uponarrival and departure according to our service standards in order to ensureguest satisfaction.

薪资: 2.5千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

岗位要求1.大专以上学历,具有1年以上从事前厅服务工作经历;2.工作认真、作风细致、吃苦耐劳、反应灵活;3.能进行英语日常会话,开展对客服务。

薪资: 2千-2.4千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-宜宾 食宿:提供食宿

岗位职责1.协助住客搬迁行李。2.代客交收信件、包裹、便条及电报等。3.负责所有电话询问及柜台询问事宜。4.保持行李搬迁能提供迅速及友善之服务。5.代理行李保管事宜和签发行李索取标签事宜。6.保养行李服务设备。7.保持行李储藏室之整洁。8.收集住客之退房门匙。9.提供大堂正门之开门迎宾服务。10.迎接客人,提供帮助,把客人引领到总台接待处。11.在正门开门及欢迎客人时,如遇雨天,需拿伞方便客人上、下车。12.从总台接待员手中接过钥匙后,再一次核对钥匙牌上的房间号码。13.带领客人到指定房间及介绍房间设备及其使用方法。14.住客退房时,引领其到收款台办理退房手续。15.把行李装上出租车,盘点行李件数及恭请客人确认。16.协助保持大堂区域清洁和整齐。17.对上向行李组主任报告及负责。18.负责其它由行李组主任所安排之任务。岗位要求1.拥有一年以上五星级酒店相关工作经验;2.沟通能力良好;3.身体健康,思维敏捷。

薪资: 4千-6千 经验:1年以上 企业类型:国内高端酒店/5星级
地区:四川-成都 食宿:提供食宿

一、岗位职责:1、提供大堂正门之开门迎宾服务,把客人引领到总台接待处;2、协助宾客提拉行李及行李寄存服务,保持行李搬迁能提供迅速及友善之服务、把行李装上出租车,盘点行李件数及恭请客人确认;3、为有需要的宾客提供委托代办服务。下雨天为宾客提供雨伞租借服务;4、确保交班本上记录的每一件事情都已经落实;5、确保所接收的行李和包裹的安全,并存放在合适的地方;6、管理行李房,确保行李房干净、接收、存放行李和其他任何物品以及宾客的遗留物品的处理要按照正确的程序进行;7、记录未完成的工作交给下一个班次;8、完成上级交办的其他事宜。二、岗位要求 :1、形象气质佳,男性身高178cm及以上;2、思维敏捷,沟通和协调能力强;3、较强的对客服务意识和团队意识;4、责任心较强,工作中积极主动,有同星级同岗位酒店相关工作经验者优先考虑。

薪资: 3千-4千 经验:不限 企业类型:国内高端酒店/5星级
地区:四川-成都 食宿:提供食宿

1.   主动协助客人提重包裹,拿衣服,提行李箱等,向客人提供礼貌和迅速的协助;2.   保持令人愉悦的态度并专心接待每位到来的客人;3.   在正门处欢迎客人,按具体时间段向客人发出合适的问候;4.   为来店和离店的客人开关汽车及出租车门;5.   保持车辆门道和车道的清洁;6.   引领客人至前台办理入住手续,然后引领客人至客房;7.   熟悉电梯和疏散楼梯的使用;8.   向客人提供关于酒店的设施和服务信息;9.   熟知并称呼客人的名字,特别是对于长住客,在客人经过大厅时与其打招呼,随时留意是否有可以为客人提供服务的情况出现;10.保持大厅的整洁,完成领导下达的其他工作内容。面试时间:周一至周五09:00-17:00

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:面议

岗位要求1、大专学历或同等文化程度。2、工作认真、作风细致、吃苦耐劳、反应灵活。3、能进行基础英语会话,开展对客服务。4、具备良好对客意识和学习能力,不断提升服务技能服务经验。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

处理客人要求并以满足其要求为己任

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都

· Assist with heavy packages, coats, suitcase, etc.  being alert to give assistance courteously and quickly, before having to be asked · 主动协助客人提重包裹、拿衣服、提手提箱等,向客人提供礼貌和迅速的协助。· Maintain a willingness to please attitude and give undivided attention to any approaching guest· 保持令人愉悦的态度并专心接待每位到来的客人。· Be familiar with the lift workings and emergency stairs · 熟悉电梯和疏散楼梯的使用。· Provide information to guests about the hotel facilities and services· 向客人提供关于酒店的设施和服务的信息。· Provide guest services and guidance· 向客人提供服务和引导。· Arrange transport and coordinate luggage· 负责安排交通并协调行李事宜。· Manage the key system securely · 对钥匙系统进行安全管理。

薪资: 面议 经验:不限 企业类型:精品酒店
地区:四川-成都

岗位职责:1、 对行李服务台的活动和行李服务人员实施监督和指导;2、 提供客人感兴趣的酒店所有服务、当地名胜、餐馆、医生、观光等城市信息;3、 最先向客人推荐本酒店的餐饮营业所,熟知这些场所的营业时间和特长;4、 确保大厅始终保持整洁;5、 确保所有行李服务人员随时保持衣着整洁,工作守时,并且能够快速有效地完成任务;6、 完成上级交办的其他内容。 任职资格:1、拥有1年酒店宾客服务工作经验,或相关工作经验结合的背景;2、拥有良好的沟通交流技能,工作责任心强、执行能力强。

薪资: 2.5千-3.5千 经验:不限 企业类型:全服务中档酒店/4星级
地区:四川-成都 食宿:提供食宿

岗位职责1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。2.查看交班记录,了解上一班的移交事项,并负责处理。3.熟悉预订资料,了解客情,尤其要记住即将来店的贵宾、常客的姓名,了解酒店的所有活动。4.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益。5.熟练总台各项专业业务和技能,搞好对客服务。6.熟练掌握店内外信息,提供准确的问讯服务。7.负责为下榻酒店的宾客办理入住登记手续。8.负责客房钥匙的管理和发放工作并严格遵守验证制度。9.制作有关报表,为其它部门提供准确的接待信息。岗位要求1.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感。2.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。3.相貌端正,身体健康。4.接受无相关经验

薪资: 5千-6千 经验:不限 企业类型:国内高端酒店/5星级
地区:四川-成都 食宿:提供食宿

1.定期向酒店礼宾部经理汇报工作,接受指示,贯彻落实大堂工作计划,对计划执行过程中的偏差及时纠正2.代表酒店做好客人的接待和送行工作3.迎接及带领长住客、VIP客人至他们的房间,并介绍房间设施4.把客人当亲人式地服务,与客人拉拉家常,主动为客人提供力所能及的服务5.回答客人的问询,并主动提供对应的帮助6.为客人提供欢迎茶、电梯引领、行李运送服务身高要求168cm以上,长相气质佳。如果您满足以上条件,可直接到成都世外桃源酒店人力资源部进行咨询面试。

薪资: 2.7千-3.2千 经验:不限 企业类型:精品酒店
地区:四川-成都 食宿:不提供食宿

1.拥有在大多数与他人交往时所使用的沟通技能2.有组织,可以从事多项任务,注重细节有善于解决问题的技能3.具有相关工作经验者优先考虑,无经验者需具有良好的外表与积极的态度,学习的潜力。

薪资: 2.5千-3千 经验:不限 企业类型:国内高端酒店/5星级
地区:四川-成都 食宿:提供食宿

岗位职责1.协助住客搬迁行李。2.代客交收信件、包裹、便条及电报等。3.负责所有电话询问及柜台询问事宜。4.保持行李搬迁能提供迅速及友善之服务。5.代理行李保管事宜和签发行李索取标签事宜。6.保养行李服务设备。7.保持行李储藏室之整洁。8.收集住客之退房门匙。9.提供大堂正门之开门迎宾服务。10.迎接客人,提供帮助,把客人引领到总台接待处。11.在正门开门及欢迎客人时,如遇雨天,需拿伞方便客人上、下车。12.从总台接待员手中接过钥匙后,再一次核对钥匙牌上的房间号码。13.带领客人到指定房间及介绍房间设备及其使用方法。14.住客退房时,引领其到收款台办理退房手续。15.把行李装上出租车,盘点行李件数及恭请客人确认。16.协助保持大堂区域清洁和整齐。17.对上向行李组主任报告及负责。18.负责其它由行李组主任所安排之任务。岗位要求1.拥有一年以上五星级酒店相关工作经验;2.良好的英语运用能力;3.身体健康,思维敏捷。

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