手机求职
掌上求职
随心而动
下载方式
① 扫描二维码下载
② APPSTORE,豌豆荚等应用市场搜索“最佳东方”下载
最佳东方微信号 最佳东方微信号:veryeast
欢迎来到最佳东方,在此注册得到职位推荐,了解已申请职位的最新动态,关注你感兴趣的公司。 立即注册
工作地点:
职位分类:
列表 明细
薪资: 1万-2万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

Administration 行政Assist to ensure that the Niccolo Kitchen activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. 协助举办欣厨餐厅活动和酒店活动。Oversee the preparation and update of individual Departmental Operations Manuals.监督筹备和更新分部门营运手册。Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.保持分部门日常沟通,确保部门例会有效传达。  Customer Service宾客服务Ensure the delivery of brand promise and provide exceptional guest service at all times.确保传递品牌承诺和始终如一的提供高水准宾客服务。Provide excellent service to internal customers in other departments as appropriate.与内部同事提供卓越的服务。Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.专业高效的处理内外部宾客投诉和咨询,持续跟进确保问题得到满意的解决。Maintain positive guest and colleague interactions with good working relationships.与宾客和同事保持积极的合作沟通关系。Establish a rapport with guests maintaining good customer relationships.与宾客建立和维持紧密的联系。Personally and frequently verify that guests at Niccolo Kitchen are receiving the best possible service.确保在欣厨的客人能够单独和持续的接受到最好的服务。Spend time at Niccolo Kitchen (during peak periods) to ensure that they are managed well by the respective colleagues and functions to the fullest expectations.在营运期间(尤其是繁忙期间)确保员工能够被很好的组织和管理,最大的发挥他们的效能。 Financial 财务制度Maximize colleague productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.通过技能训练,任务训练和灵活安排,最大化员工的生产力,以达到商业财富目标和宾客期待的双赢。Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.专注提高产品质量,控制人力成本,确保最合理的调度和能源效率。,Ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise.确保餐厅合理运营的情况下,传递品牌承诺的同时最大化利润。Ensure to achieve the monthly and annual personal target and the outlet’s revenue.确保每月达成个人目标和餐厅收入目标。Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.确保酒店,公司和当地规章,政策都符合财务政策,现金交接和许可证手续齐全,包括定时报告财务信息。Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets.协助库存管理和维护酒店设备。Manage costs proactively based on key performance indicators, work with the respective Heads of department as appropriate.与相关酒店负责人一起管理部门相关重要表现指标。 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.确保适应新的技术和设备,提高产品生产力。 Marketing 市场营销Prepare annual marketing plan with members of the department, as a base of annual marketing plan of RB&E Dept.和团队成员准备年度市场推广计划。Evaluate local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.评估本地,国家和国际市场趋势,了解竞争对手营运情况,确保本酒店的营运保持竞争力。Continuously seek Marketing and Public Relations opportunities to increase awareness and ultimately business.持续的寻找市场和公关机会以增加市场活力和生意。 Operational 营运Ensure that minimum brand standards have been implemented.确保品牌标准被完成。Embrace all the standard of Niccolo Hotels Global expectations 切实履行尼依格罗集团标准。Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.与其他餐厅经理紧密工作相互支持,专注酒店客人的成功和宾客满意度。Ensure that Restaurants, Bars & Events colleagues work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.确保餐饮及宴会同事相互支持,灵活变通,团结一致。Ensure consistent check and supervision on Restaurants, Bars & Events items during operation, making feedback as appropriate. 在营运期间,确保持续的检查和监督餐饮及宴会项目,记录反馈。Supervise on restaurant services and catering standards, implement correct measure with assistant Niccolo Kitchen manager, Executive Sous Chef and Sous Chef where necessary.监督餐厅服务和用餐标准,在必要时完成对副经理,行政副总厨的纠正。Carry out inspection on Restaurants, Bars & Events operation with Executive Sous Chef frequently and thoroughly.和行政总厨一起检查餐饮及宴会的营运。Supervise usage of fresh products in the meal preparation procedure.在用餐准备流程中,监督新鲜产品的使用。Give assistance to Executive Chef/ Executive Sous Chef on creative suggestions and ideas.在创新建议中给与行政总厨足够的支持和协助。Give assistance in monitoring the monthly inventory of all operating equipment and operating supplies.协助监督和检查月度营运用品的盘点。Communicate on daily operations and quality control with kitchen closely.与厨房紧密沟通日常营运和品质控制。Have a thorough knowledge and understanding of all Restaurants, Bars & Events items in the menu and the ability to recommend Restaurants, Bars & Events combinations and up sell alternatives.融会贯通餐饮及宴会菜单项目,并且有能力推荐部门产品和增销。Ensure front and back of house area of the restaurant clean and orderly.确保餐厅前场和后场干净整洁。Communicate with Housekeeping department, ensuring established clean plan is carried out strictly.与客房部保持沟通,建立清洁计划。 Personnel 人事Oversee and assist in the recruitment and selection of Niccolo kitchen colleagues. Adhere to hotel guidelines when recruiting and use a competency-based approach to selecting colleagues.协助招聘欣厨部门同事。在招聘和选择人才时坚持酒店标准。Oversee the punctuality and appearance of all Restaurants, Bars & Events colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.监督餐饮及宴会同事的出勤,确保他们着标准制服,依照酒店仪容仪表的标准保持高标准的个人形象和卫生状况。Maximize the effectiveness of colleagues by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.最大限度提高员工的技能和能力,给与足够的培训,教导和指导。Conduct annual Performance Appraisal with colleagues and to support them in their professional development goals.组织员工年度表现评估,并且给与他们专业的发展目标。Assist in the development of Departmental Trainers through ongoing feedback and monthly meetings.协助部门培训员并给与反馈,参与月度会议。Plan and implement effective training programmes for colleagues in coordination with the Training Manager and Departmental Trainers.与培训经理和部门培训员开展合作,计划和完成有效的培训项目。Oversee the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.监督和检查每周工作安排,确保参照生意需要和其他关键表现指标。Encourage colleagues to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.在营运时,给员工机会创新,接受挑战,并及时回应他们。Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics.支持,演示和强调尼依格罗酒店价值观和文化特点。Ensure that all colleagues have a complete understanding of and adhere to colleague rules and regulations.确保员工都完全理解和遵守员工规章制度。Ensure that colleagues follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.确保员工都知晓酒店,公司和当地的消防安全规章和政策。 Other Duties 其他职责Exercise responsible management and behaviour at all times and positively representing the hotel management team and Niccolo International.持续的表现出酒店管理团队的责任感和展现出尼依格罗酒店的形象。Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.理解和坚持员工手册,酒店消防,卫生和安全的政策。Ensure high standards of personal presentation and grooming.确保个人形象和仪容仪表的高标准。Respond to changes in the Restaurants, Bars & Events function as dictated by the industry, company and hotel.对餐饮及宴会市场的变化负责。 Attend training sessions and meetings as and when required.在需要的时候,参加培训课程和会议。Carry out any other reasonable duties and responsibilities as assigned.执行其他合理的职责和责任。

薪资: 4千-1万 经验:5年以上 企业类型:国内高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

岗位职责:负责前厅的服务于日常管理实务,指导所属部门的日常工作,建立完善的服务质量管理系统,工作流程、服务标准、管理制度等。负责前厅培训工作,礼仪、服务流程、对客话术等服务技能和销售意识培训,定期考核并做好培训记录;妥善处理好客人的投诉,虚心接受客人意见,把不断改善服务质量;负责餐厅运营管理,做好当天营业情况记录,对每日工作进行检查,做好每周每月工作总结;对法餐制作、原材料有一点了解;有酒类知识基础,葡萄酒、威士忌及基本调酒知识,能独立制作当月配餐酒单。 岗位要求: 1.5年及以上西餐厅、酒店工作经验,最好具有国际连锁酒店工作经验。2.熟练应用电脑办公软件和前台系统。3.具有解决问题、组织、管理、沟通和培训能力。4.较好的英文沟通、阅读和写作能力。 福利待遇:1.根据资历、工作实绩拟定工资并通过考核晋升薪级;2.享受团队超额业绩提成、年终奖、年功奖、伯乐奖等;3.根据岗位不同,月休至少4天,享受带薪年假;4.缴纳社保;5.免费提供INS风装修的员工宿舍;6.免费提供多样化健康美味的工作餐;              7.提供“本岗位专业培训、多岗位轮岗培训、全岗位考核晋升”的发展空间和愉快开放的工作环境;8.节日、生日、敬老福利;9. 享受丰富多彩的聚餐、旅游、团建活动。

薪资: 7千-1万 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

Administration行政Assist to ensure that the Restaurants, Bars & Events activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. 协助确保餐饮及宴会部运作符合其酒店策略,适当执行酒店规章。Oversee the preparation and update of individual Departmental Operations Manuals.在适当的时候协助准备和更新部门营运手册。Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.协助定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。 Customer Service宾客服务Ensure the delivery of brand promise and provide exceptional guest service at all times.确保所有员工遵循品牌承诺并始终提供优异的对客服务。Provide excellent service to internal customers in other departments as appropriate.确保员工同样在适当的时候为其他部门的内部客人提供优质服务。Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。Maintain positive guest and colleague interactions with good working relationships.与客人和同事保持基于良好工作关系的互动接触。Establish a rapport with guests maintaining good customer relationships.与客人建立并保持良好的客户关系。Personally and frequently verify that guests at Niccolo Kitchen are receiving the best possible service.经常亲自证实餐厅客人得到的是最好的服务。Spend time at Niccolo Kitchen (during peak periods) to ensure that they are managed well by the respective colleagues and functions to the fullest expectations.在餐厅区域花时间巡视(高峰时段)以确保员工很好地管理餐厅区域并使各项活动达到最佳满意度。 Financial 财政制度Maximize colleague productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化,以完成经营上的财政目标和顾客期望。Assist to improve productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.协助工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。Assists to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise.协助确保遵守品牌承诺以追求利润最大化为原则进行部门运作。Assist the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue.协助餐厅经理达到月度和年度个人目标和餐厅营业收入。Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets.协助进行盘点管理和酒店营运设备和其他设施持续的保养。Manage costs proactively based on key performance indicators, work with the respective Heads of department as appropriate.以主要的业绩表现指数为基础对成本进行预先管理控制,适当的时候让各个部门经理参与其中。Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.确保使用新技术和设备,简化工作系统提高工作效率。 Marketing 市场营销Prepare annual marketing plan with members of the department, as a base of annual marketing plan of RB&E Dept.与部门成员一起准备年度市场计划,作为完成餐饮及宴会部年度市场计划的依据。Evaluate local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.不断评估当地、国内和国际市场趋势、供应商和其他酒店/餐饮企业营运状况以确保酒店自身经营状况保持竞争力和领先位置。Continuously seek Marketing and Public Relations opportunities to increase awareness and ultimately business.不断寻求市场和公关方面的机会以加强关注力并最终带来生意。 Operational 营运Ensure that minimum brand standards have been implemented.确保酒店所有的乃至最细小的品牌标准都要被贯彻执行。Embrace all the standard of Niccolo Hotels Global expectations.遵循执行全球尼依格罗酒店期望值。Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.以支持和灵活的态度与其他员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度。Ensure that Restaurants, Bars & Events colleagues work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.确保餐饮及宴会部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。Ensure consistent check and supervision on Restaurants, Bars & Events items during operation, making feedback as appropriate.在营运过程中将对于餐饮产品的检验和监督贯穿始终,并在适当的情况下作出反馈。Supervise on restaurant services and catering standards, implement correct measure with assistant Niccolo Kitchen manager, Executive Sous Chef and Sous Chef where necessary.监督餐厅的服务和餐饮标准。在必要的地方,与助理餐厅经理、助理行政总厨和厨师长一起实施正确的措施。Carry out inspection on Restaurants, Bars & Events operation with restaurant manager frequently and thoroughly.与餐厅经理对餐饮营运进行频繁而全面的检查。Supervise usage of fresh products in the meal preparation procedure.监督餐饮准备中新鲜产品的使用。Give assistance to restaurant manager on creative suggestions and ideas.协助餐厅经理提出富有创意的建议和想法。Give assistance in monitoring the monthly inventory of all operating equipment and operating supplies.协助监督对所有运营设备和营业用品的月度盘点。Communicate on daily operations and quality control with kitchen closely.针对每日营运和质量控制与厨房密切沟通。Have a thorough knowledge and understanding of all Restaurants, Bars & Events items in the menu and the ability to recommend Restaurants, Bars & Events combinations and up sell alternatives.对菜单上的所有菜品和饮料有全面的知识和理解,并能推荐菜品和饮料的搭配及促销。Ensure front and back of house area of the restaurant clean and orderly.确保餐厅的前、后区域的洁净有序。Communicate with Housekeeping department, ensuring established clean plan is carried out strictly.与客房部配合,确保严格执行既定的清洁计划。 Personnel 人事Oversee and assist in the recruitment and selection of all restaurant colleagues. Adhere to hotel guidelines when recruiting and use a competency-based approach to selecting colleagues.监督和协助所有餐厅员工的聘用和筛选。在招聘时遵循酒店指示,在筛选员工时以能力为基础进行选择。Oversee the punctuality and appearance of all Restaurants, Bars & Events colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.监督餐厅所有员工的守时性和仪容仪表,确保他们根据酒店和部门的仪容仪表要求身着正确的制服并保持高标准的仪容仪表和个人卫生状况。Maximize the effectiveness of colleagues by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.经过适当的培训、指导和/或教导,通过提高每位员工的技能和能力将其效力发挥到最大化。Conduct annual Performance Appraisal with colleagues and to support them in their professional development goals.指导员工进行年度表现评估,支持他们的职业发展目标。Assist in the development of Departmental Trainers through ongoing feedback and monthly meetings.通过持续的反馈和月度会议来协助部门培训员不断进步。Plan and implement effective training programmes for colleagues in coordination with the Training Manager and Departmental Trainers.与培训经理和部门培训员协调,为员工制定培训计划并落实有效的培训课程。Oversee the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.监督每周工作时间安排的准备和记录,确保可以反映出营业需求和其他重要的业绩指数。Encourage colleagues to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.鼓励员工的创造性和创新,挑战和认可他们对于酒店经营的成功所作出的贡献。Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics.支持证明加强尼依格罗酒店价值观和文化的特点。Ensure that all colleagues have a complete understanding of and adhere to colleague rules and regulations.确保所有员工都有一个全面的理解并遵守员工规则和条例。Ensure that colleagues follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.确保员工遵守所有与消防、防护和安全相关的酒店、公司和当地的制度、政策和规章。 Other Duties 其他职责Exercise responsible management and behaviour at all times and positively representing the hotel management team and Wharf International.在任何时间表现负责的管理和行为,并以积极的形象代表酒店管理团队和九龙仓国际。Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。Ensure high standards of personal presentation and grooming.确保高标准的个人形象和仪容仪表。Respond to changes in the Restaurants, Bars & Events function as dictated by the industry, company and hotel.根据行业、公司和酒店对于餐饮及宴会部职能要求的变化做出反应。Attend training sessions and meetings as and when required.需要时参加培训课程和会议。Carry out any other reasonable duties and responsibilities as assigned.执行分派的任何合理任务和额外职责。

薪资: 6千-8千 经验:不限 企业类型:国内高端酒店/5星级
地区:江苏-苏州

岗位职责1、营运通过使用历史数据和预测数据来制定一份可行的部门年度指标。正确的预计商业需求已确保最有效率的人员配备和食物供给。制定最有效率的管理者和员工的排班表。<保证知晓和实施标准操作程序和本地标准操作程序。定期的回顾和更新运营标准。任何时候都要保持餐厅的安全和卫生标准。执行39点卫生设备检查表,所有部门每月检查一次。有责任管理好餐厅的所有财产和设施。保持每月进行防护维修检查一次坚持执行所有的待客原则。最重要的是,通过自身的榜样和亲自动手去领导和激励员工。能预测市场变化并在需要的情况下回顾运营。对市场竞争者进行分析。2、 人力资源每季度与人力资源总监一起为下属经理和主管制定和实行管理培训计划。实行部门的每天15分钟培训项目。负责专业和及时地完成所有员工的表现评估。负责与餐饮总监一起进行员工管理,包括雇佣、训诫等。对每位员工实行“打开大门”的政策。3、 行政管理负责餐厅所有的财务和帐单的处理程序。有责任和财务部和人事部一起,正确地管理每位员工的加班时间和考勤系统。定期的计划员工外出活动促进团队合作精神。在24小时内用合适的方式回应客人疑问或顾虑。4、市场推广熟悉所有客人的奖励计划和关于他们账目的正确结算程序。发展和执行计划以达到餐厅的市场占有率。>每个季度要熟悉市场上的竞争者并加以分析。岗位要求1、五年餐饮部工作经验和至少三年管理岗位经验2、具备优秀的专业的餐厅运营知识3、有良好的沟通能力4、大专以上学历

薪资: 6千-8千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

岗位职责1.根据预测、宴会预定、团体餐安排及重要宾客的人数来安排工作。2.做好销售,宾客投诉、解决办法及相关员工、设备的记录。3.给领导提出建议,提高工作效率,促进销售,并达到增源节支的目的。4.建立收银调节控制程序,在服务前后,要按此程序来工作。5.参与菜单、酒水单的制定及定价。 岗位要求1.大专及以上学历,英文口语流利。2.3年以上五星级酒店同等工作经验;精通西餐、酒吧的业务知识,熟练掌握本部门的技能技巧。3.具有较强的社会活动能力、组织领导工作能力和实际工作能力。4.具有食品原材料加工、西餐成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准,控制产品质量和成本消耗。5.西餐食品原料学、烹调学、食品营养卫生和西餐管理等方面的专业知识。

薪资: 5千-6千 经验:2年以上 企业类型:国内高端酒店/5星级
地区:江苏-苏州

岗位职责1、有一年以上西餐厅相关管理经验,熟悉服务流程。2、形象气质佳,沟通表达能力较好3、英语良好,能基本沟通。岗位要求1.大专或以上文化程度;2年以上同岗位工作经验; 熟练掌握一门外语优先。2.精通西餐的业务知识,熟练掌握西餐的技能技巧;3.具有较强的社会活动能力、组织领导工作能力和实际工作能力;善于调动西餐部各级管理人员的积极性。

薪资: 6千-8千 经验:2年以上 企业类型:国内高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

岗位职责1、营运通过使用历史数据和预测数据来制定一份可行的部门年度指标。正确的预计商业需求已确保最有效率的人员配备和食物供给。制定最有效率的管理者和员工的排班表。保证知晓和实施标准操作程序和本地标准操作程序。定期的回顾和更新运营标准。有责任管理好餐厅的所有财产和设施能预测市场变化并在需要的情况下回顾运营。对市场竞争者进行分析。2、 人力资源每季度与人力资源总监一起为下属经理和主管制定和实行管理培训计划。负责专业和及时地完成所有员工的表现评估。负责与餐饮总监一起进行员工管理,包括雇佣、训诫等3、 行政管理负责餐厅所有的财务和帐单的处理程序。有责任和财务部和人事部一起,正确地管理每位员工的加班时间和考勤系统岗位要求1、2年餐饮部工作经验和至少2年同等管理岗位经验2、具备优秀的专业的餐厅运营知识3、中专以上学历

薪资: 4千-5千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

1.负责大堂吧的日常营运管理工作;2.制定大堂吧工作计划,并有效组织实施;3.检查、指导大堂吧工作执行情况;4.参加大堂吧每周周会、每月月会、楼面协调会、餐饮部经营分析会;5.合理调配人力,保证部门日常工作的人员配置并保持楼面清洁卫生和服务质量水准;6.依据客人需求对大堂吧各项管理制度、政策以及部门操作程序、出品及服务标准提出有建设性的意见和建议;7.与餐饮部其他部门的有效协调和沟通,使工作顺利进行;8.与客人建立良好的公共关系,并及时处理发生在部门的各类投诉、意外和突发事件;9.关注市场,积极参与部门经营推广方案的讨论,并提出对经营有建设性的建议;10.确保大堂吧酒水成本得到有效控制;11.负责执行大堂吧设备、设施的维护保养工作,使之经常处于完好的状态并得到合理的使用,防止事故发生;12.负责检查大堂吧员工个人、区域环境等卫生及员工操作安全状况,贯彻执行饮食卫生制度,确保部门各项卫生及安全措施的实施。

薪资: 7千-9千 经验:8年以上 企业类型:国内高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

Understand the catering market in Shanghai, Suzhou and Taicang.了解上海、苏州、太仓的餐饮市场。Responsible for staff scheduling and payroll cost to ensure adequate coverage according to established practices and maximize on labor potential; Plans work assignments based on room occupancy forecast, Event orders group meal arrangements and VIP list.  Adjust schedules to meet emergencies, coordinates with other managers regarding emergency staffing.负责员工的工作安排及工资成本,以确保足够的人员完成工作,最大限度的利用现有的劳动力。根据预测、餐厅预定、团体餐安排及重要客人的人数来安排工作。如遇到紧急情况,要做好相应地改动,并与其它经理协调好工作。Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.做好销售,客人投诉、解决办法及相关人员、设备的记录。Maintains established par stock for operating supplies to ensure smooth operation.要保持足够的存货以确保本部的正常运营。Establishes control procedures for reconciliation of Cashiering before and after service.建立收银调节控制程序,在服务前后,要按此程序来工作。Completes daily restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary. 每天要检查一次餐厅,包括餐厅的外观、灯饰、家具及其它设备。如果需要,填写维修申请单。Participates in the planning of menus & beverage lists.参与菜单、酒水单的制定及定价。 Responsible for holding daily briefings, pre shift meeting and monthly departmental meetings to discuss various aspects of food service and preparation with employees. 负责每天的晨会,餐前准备会及每月的部门交流会,在会议中讨论服务及准备工作等方面的问题。Implements and enforces safety regulations and house rules.加强安全及内部的规章制度。Make the record according the medallia comments and make the action plan connecting with chef to improve.根据客人满意反馈制定改善计划。Attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures.关注客人对饭菜及服务的投诉、要求和需求,并立即采取有效措施。Be familiar with changes and trends in the competition and the market place.熟悉市场及竞争的趋向及变化。Observes and records employee performance, hence able to make recommendations regarding employee promotions.观察并记录员工的工作表现,关心员工的发展,并激发员工去达到目标。

薪资: 1万-1.3万 经验:不限 企业类型:国内高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

Job Responsiblities:- Develop Standards & Procedures, in keeping with the hotel policies and procedures- Ensure all the staff carry out the tasks according to the S&P- Complies with the hotel specific, guidelines of Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations- Manage outlet service- Manage cash handling procedures- Oversee the preparation of daily banking and cash flow reports- Instruct staff in credit policies and facilities- Establish cash security procedures- Manage the maintenance of equipment- Monitor standards of guest facilities and services- Control stock and monitor stock security procedures- Take part in menu and wine list creation - Take part in Strategic Planning and Development- Take part in the preparation and planning and department/unit/outlet goals and objectives- Access sales and marketing data- Participate in the preparation of strategic plans and operation plans.- Determining a purchasing plan, according to the financial budget of the outlet.- Determining optimum staffing, product, stock and equipment levels, in relation to business needs, keeping in mind the various seasonal periods of business- Assist with the Planning and implementation of sales & Marketing Strategies- Assist with the preparation of sales and marketing plans- Assist with the development of new products and services- Assist with the development of marketing strategies- Assist with the evaluation of sales and marketing activities.- Attend and conduct departmental, and Interdepartmental meetings- Conduct daily pre meal meeting with Dinning Room associates to keep them informed of updates, new directions, policies and procedures and daily menu items- Develop, implement and monitor hotel communication systems and procedures- Develop appropriate administrative policies and procedures in accordance with hotel goals and guidelines- Prepare and conduct meeting and group presentations to keep staff/ management/ other parties informed of hotel operations and other relevant issues- Set team goals in consultation with team members according to hotel/ department goals, policies and practices- Manage cross cultural communication- Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication- Deal effectively with guests and workplace colleagues from a variety of cultures- Work effectively in a team- Prepare and maintain files, reports, letters, memorandums and other relevant business documentation- Ensure a daily logbook for the outlet is maintained with information as to covers, revenues, special events, quest praise and complaints and other notes happenings. The logbook is left every night for Director F&B’s information & signature- Ensure all reporting and servicing deadlines are met on a timely basis- POS. systems (Captain orders, shift change control of cash)- Control and check daily operation of all POS. systems- Ensure that all Cash floats and all systems are as per the P&P of the accounting department- Ensure that all Checks are posted accurately to the appropriate codes and department- Manage Financial Matters- Assist with the management of department finances- Prepare and monitor accounts of the unit/ outlet- Prepare and manage unit/ outlet budgets- Monitor, analyze and report variations from the budget- Prepare unit/ outlet performance reports- Perform and interpret ratio analysis- Analyze trend data- Make pricing decisions in cooperation with director of F&B- Analyze sales mix- Prevent and resolve grievances- Counsel staff and prevent work related problems- Resolve disputes- Discipline staff- Determine and plan for future staffing needs- Recruit staff and carry out interviews- Prepare staff rosters- Facilitate multi-skill ensuring maximum flexibility of staff rotation to busy areas all exercised-Maintain up-to-date staff records- Customize position profiles for your area of responsibility using the Human Resources Management System- Assist with the planning and delivery of orientation programs- Implement staff performance appraisals- Carry out exit interviews- Provide ongoing advice and support to staff under your supervision- Supervise staff performance- Implement appropriate management practices that provide staff motivation and communicationJob Requirements:Good menu and food knowledgeGood beverage knowledgeGood knowledge of beverage service skillsTechnical course in F&B management (minimum 3years, Full-time course).Experience as outlet manager or similar position for 4-5 years in a 5 Star Hotel. College Certificate, Technical course in F&B managementExcellent Mandarin and English communication skills (spoken AND written)Outgoing personality. Positive attitude under pressureWilling to work for long hoursTraining & presentation skill工作职责:-根据酒店政策和程序制定标准和程序-确保所有员工按照标准普尔标准执行任务-符合客人满意度指数的酒店具体指引。在职人员将启动系统和程序,以满足客人的期望,如果可能的话,超出客人的期望-管理门店服务-管理现金处理流程-监督每日银行和现金流报告的编制-指导员工信贷政策和信贷设施-建立现金安全程序-管理设备的维护监控客人设施和服务的标准-控制库存并监控库存安全程序参与菜单和酒单的制作-参与战略规划和发展-参与部门/单位/部门目标的制定和计划-获取销售和市场数据-参与公司战略计划和运营计划的制定。-根据门店财务预算,制定采购计划。-根据业务需要,确定最佳的人员编制、产品、存货和设备水平,并考虑到业务的不同季节-协助销售和市场策略的规划和实施-协助制定销售和市场计划-协助开发新产品和服务-协助制定市场策略-协助销售和市场活动的评估-参加并主持部门会议、部门间会议-与餐厅员工进行每日餐前会议,让他们了解最新情况、新方向、政策和程序以及每日菜单项开发、实施和监控酒店的沟通系统和流程根据酒店的目标和方针制定适当的行政政策和程序-准备并组织会议和小组报告,让员工/管理层/其他各方了解酒店运营和其他相关问题-根据酒店/部门的目标、政策和实践,与团队成员协商制定团队目标-管理跨文化交流-以专业和积极的方式与部门和酒店员工互动,建立良好的关系,促进团队精神,确保有效的双向沟通-有效地与来自不同文化背景的客人和同事打交道-在团队中高效工作-准备和维护文件、报告、信函、备忘录和其他相关业务文档-确保每日的营业日志中记录了营业内容、收入、特别活动、任务表扬和投诉等信息。每天晚上都留下航海日志,供餐饮部主任签字确认-确保及时完成所有报告和服务截止日期-岗位系统(领班订单,现金换班控制)-控制和检查所有POS.系统的日常运行-确保所有现金流量表和系统符合会计部门的损益表-确保所有支票均准确地寄往适当的代码和部门-管理财务事宜-协助部门财务管理-编制及监察单位/出口帐目-编制和管理部门预算-监控、分析和报告预算变动-编制部门/出口业绩报告-执行并解释比率分析-分析趋势数据-与餐饮部总监合作制定价格-分析销售组合-预防和解决不满-为员工提供咨询,并预防与工作相关的问题-解决争端-员工纪律-决定并计划未来的员工需求-招聘员工并进行面试-准备员工名册-促进多种技能的运用,确保员工在繁忙地区轮岗时具有最大的灵活性维护最新的员工记录-使用人力资源管理系统为您的职责区域定制职位简介-协助培训计划的制定和实施执行员工绩效考核-进行离职面谈-在你的监督下为员工提供持续的建议和支持-监督员工表现-实施适当的管理实践,为员工提供动力和沟通岗位要求:良好的菜单和食品知识良好的饮料知识良好的酒水服务知识餐饮管理技术课程(3年以上全日制)。4-5年五星级酒店直营店经理或类似职位工作经验。大专以上学历,餐饮管理专业技术课程优秀的普通话和英语沟通能力(口语和写作)外向的性格。压力下的积极态度愿意长时间工作培训及演讲技巧

薪资: 6千-8千 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

岗位要求1、8年餐饮部工作经验和至少5年管理岗位经验2、具备优秀的专业的餐厅运营知识3、具备优秀的英语和普通话表达能力

显示选中职位
1
  • 热门职位
  • 热门地区