1.Responsible for managing daily operation in order to meet and exceed customer needs and business requirements; whilst ensuring adherence to service standards and operating procedures.
负责管理每天的日常运作,以满足并超越客户和业务需求,并同时检视服务标准和经营程序。
2.In a professional and stylish manner, ensure the smooth operation of B+F department and maximize the quality of W experience.
用专业和时尚的风格,确保饮食部的运营顺利以及最大化W 的体验质量。
3.Love the “W” brand and lifestyle, passion with the new market trend, always looking for WHAT’S NEW, WHAT’S NEXT.
热爱“W”品牌及其生活方式,总是对市场潮流十分敏感。总是寻找新的东西来领导市场。
3. To achieve departmental goals, in terms of Guest Satisfaction, financial targets, training and high talent morale.
实现及达到部门的各项目标:客人的满意度,财务的指标,培训和鼓舞员工的士气等。
4. Plan and supervise the day to day operations in order to contribute to the enjoyment of our guests’ lifestyle experience.
计划和监督日常作业,以提供我们对客人享受WOW般的体验。
5. Develop and implement objectives for the team in line with the hotel objectives.
制定和建立与酒店目标一致的团队。
6. Train, develop, coach and manage the performance of direct and indirect reporting talents to ensure the efficient running of the bar in order to maximise talents satisfaction, productivity, guest satisfaction and consequently profitability.
训练、培养、及指导直接与间接部署以确保部门运作效率、英才及客户的满意度、生产率以及高获利。
7. Forecast covers and revenues, while controlling payroll and other relevant costs, minimising loss and misuse in order to achieve and exceed the budgeted profitability.
管控工资和其他相关费用同时估计来客数及收益,降低损失与滥用,以达并超越预估的盈利收入。
8. Evaluate cost effectiveness of all aspects of operation.
评估成本效益在各方面的运作。
9. Develop and implement cost saving and profit enhancing measures.
制定实施节省成本和利润提高的措施。
10. Inspect all areas to ensure the food quality and service are according to standards and to ensure the physical facilities and equipment are well kept and that all health and safety regulations are adhered to, by verifying temperatures, observing presentation, tasting products and checking preparation methods to determine quality.
检查所有区域以确保餐饮品质服务流程、以及厨房、餐厅及其用具皆均达水准规定及检查有无破损处,并以确认温度、检视食品摆饰、品尝食品的方式来确保品质已达到健康和安全标准。
11. Accomplish a set of administrative duties such as leading and attending meetings, writing reports, maintaining a log book of activities and other specific duties related to the role.
完成一套行政模式,如领导会议、撰写报告、维持日志活动及其他工作的相关作业。
12. Assist with F&B measuring and controlling the cost to reach the standard by minimum expense
协助餐饮部衡量并合理控制经营成本,以预算为基础上达到最小支出。
13. Possesses a high level of product and service knowledge in order to promote services and facilities to customers.
对酒店所有产品及服务有高度了解,以便更好地向客户销售酒店的服务及设施。
14. To summarize, it is not the intention of this Role Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of a B&F Marketing Manager position. It is essential that all talents are committed to their jobs and the success of the W Xiamen, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.
作为一名餐饮销售及推广经理不只是完成以上的工作,以上陈述只是明确工作的重点。酒店的成功需要每个岗位对其工作的责任心,乐于在这个团队工作并对不同的任务游刃有余。