主要职责
Main Duties
行政
Administration
§ 确保维护一个有组织的、及时更新的人事记录档案系统。
Ensures that an organised, up-to-date filing system is maintained for all personnel records.
§ 确保所有员工的行为都能符合当地的法律。
Ensures all employment practices are in keeping with local legislation.
§ 确保对于员工的档案资料进行及时并保密地管理。
Ensures the timely and confidential management of associate data.
§ 确保人事纪录录入人力资源系统。
Enters Personnel records into the HR System.
§ 确保在员工申请工伤的过程中各种文件恰当使用。
Ensuring proper documentation for the process of associate work accidents claim.
§ 根据人事经理所指派的任务，与当地的劳资机构紧密协调合作。
Liaises with the local Labour authority for all related matters as assigned by the Personnel Manager.
§ 按时准备员工离职及旷工报表。
Preparation of turnover and absenteeism reports in a timely manner.
§ 协助检查员工餐厅的食品质量及卫生状况。
Assists in checking the food quality and cleanliness of the Associate Restaurant.
§ 维护各种手册及电子人事档案以确保所有所需记录的正确性。
Maintains manual and electronic personnel files, ensuring that required record keeping is accurate.
§ 协助检查以确保所有员工设施能够按照标准得到维护，例如员工更衣柜、员工餐厅、员工宿舍以及员工吸烟区。
Assists by checking to ensure all associate facilities are maintained within standards, i.e. Associate lockers, Associate Restaurant, Associate Dormitory and Associate smoking area.
录用及遴选
Recruitment and Selection
§ 协助完成新员工的录用、登记，在适当的时间安排面试的事宜。
Assists in the recruitment process by handling enquiries, registration and arranging interview at appropriate time.
§ 维护所有的应聘要求以便从中选择合适的人选。
Maintains all applications, screens and interviews applicants suitable for positions
§ 确保查阅所有的求职申请，不论通过还是拒绝都能在两周之内给予回复。
Ensures that all applications are reviewed and that acknowledgment/ reject letters are sent out 2 weeks from date of receipt.
§ 协助准备酒店的招聘资料，使其能够加强宣传本酒店的特性和表达专业的企业形象。
Assists in the preparation of recruitment advertisements that reinforces the corporate identity and projects a professional image.
§ 与相关学术机构及酒店专业学校保持紧密地联系。
Maintains close relationship with academic institutions and hotel schools.
薪资与生产力管理
Payroll and Productivity Management
§ 关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资，确保所有设备的优化部署和高效能。
Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.
§ 确保新技术和新设备的使用，“灵活处理工作”的同时提高生产力。
Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system.
§ 确保考勤记录能够按照既定的政策和程序进行检查。
Ensures Attendance Record check is being carried out according to the Policies & Procedures.
相关产业关系的维持
Industrial Relations
§ 确保与酒店的管理层、员工、其他酒店、政府官员及当地社团保持紧密并专业的联系。
Ensures close and professional relationships are established and maintained between management, associates, other hotels, government officials and the local community.
§ 确保长期公平的管理员工不满及行为不端，为纠正不恰当的行为及方法提供专业的意见及指导。
Ensures consistent and fair Grievance handling and Misconduct management, providing professional counselling and coaching to correct inappropriate behaviours.
员工沟通
Associate Communications
§ 将核心价值观及行为标准有效地传达给所有层级的员工。
Effectively communicates core values and behavioural standards to all levels of associates.
§ 协助管理员工认知计划。
Assists with the coordination of the associate recognition programmes.
§ 协调并安排与辞职员工的访谈。
Co-ordinates and arranges outgoing associates for Exit Interview.
人员管理
People Management
§ 发展及协助针对提高技能和知识的培训活动。
Assists with training activities focused on improving skills and knowledge.
§ 确保员工完全理解酒店的规章制度并遵照执行。
Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies.
§ 监督员工士气并提供工作表现及发展的反馈。
Monitors associate morale and provides mechanism for performance feedback and development.
§ 将指导原则及核心价值有效地传达给所有层级的员工。
Effectively communicates guiding principles and core values to all levels of associates.
总则
General
§ 确保所有员工始终提供礼貌和专业的服务。
Ensures all associates provide courteous and professional service at all times.
§ 确保所有员工对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。
Ensures all associates maintain up-to-date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
§ 礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
§ 了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
§ 协助人事经理按时准备人力资源及人事报表。
Assists the Personnel Manager in preparing the Human Resources Report and Manning Report on a timely manner.
§ 协助管理酒店的相关测评及评估。
Assists with the management of the Hotel Evaluation and Appraisal processes.
§ 积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。
Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.
§ 确保高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation & grooming.
§ 与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.
§ 确保并实施对于办公室的保密性工作。
Ensures and practices the utmost protection of office’s confidentiality.
§ 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
