job overview职位概述· Provide efficient transport services for guests and hotel executives.· 为客人和酒店高管提供交通服务。· Operate hotel staff shuttle bus.· 运营员工班车 At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:Be charming by being approachable, having confidence and showing respect.Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.在洲际酒店及度假村®,我们希望宾客感觉风格独特、时尚现代和深入洞悉,这意味我们需要你:亲切、充满自信、体现尊重来展现富有魅力的你。理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好,保持专注当下。见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻,做到令人难忘。Duties and Responsibilities工作职责· Responsible for safe transfer of guests from all determined locations· 负责将客人从所有指定地点安全送达· Create guest satisfaction through a pleasing personality, effective communication skills and should be first to greet the guest as per time of the day· 凭借令人愉快的性格和有效的沟通技巧取得客户的满意,并且总要主动与客人打招呼· Maintain good knowledge of the city routes locations and hotel facilities· 熟知城市路线、地点和酒店设施· Maintain knowledge of flight timings and assist guest in handling and loading baggage whenever required· 知晓航班时间,并按客人要求协助其处理和装载行李 · Maintain a high standard of personal hygiene and be well groomed and well-dressed at all times· 保持个人卫生, 随时保持个人形象和穿着整洁· Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance· 尽力熟知客人的名字,特别是熟客和长包房的客人,注意观察情况以向客人提供协助 · Assist in valet parking when not assigned any duty· 在没有工作任务时协助代客泊车· Maintain detailed knowledge of facilities and services of the hotel and use this knowledge to promote the hotel to guests· 熟知酒店设施和服务情况,并以此向客人推销酒店· Keep abreast of activities in your city which may affect driving times or routes and relay this to management· 了解所在城市的活动,如发现可能影响驾驶时间或路线的情况应向管理层汇报· Responsible for the upkeep and cleanliness of the car used for guest transfer and assist with maintaining vehicles to hotel presentation standards· 负责载客车辆的保养和清洁,并按照酒店形象标准对车辆进行维护· Performs other duties as may be assigned by the Rooms Division Manager· 执行房务部经理可能分派的其它任务QUALIFICATIONS AND REQUIREMENTS任职要求Required Skills –技能要求 · Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.· 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。· Able to read and write English· 能够读写英语 · Valid driver’s A1 license required for Hotel van and car.· 拥有A1 驾驶执照。 Qualifications –学历· High School.· 高中 Experience –经验 · 1 year experience in guest service or as a driver. · 1年宾客服务或司机的经验