• 送餐主管/领班 Room Service Supervisor/Captain

• 深圳温德姆至尊酒店
• 2019-08-23 21:26:30

岗位职责1.协助西餐厅经理分管送餐部，具体负责承接宾客预订房内的用膳工作。 2.认真做好宾客的送餐、收餐具工作。  3.听取宾客对房内用膳服务工作意见，并及时向上级汇报。4.与订餐员密切配合，保证宾客得到及时准确的房内用膳服务。 5.负责接受贵宾的水果通知单，并及时送上。6.负责整理房膳工作间，做到工作间清洁卫生。任职要求：1、会基本的餐饮服务英语，形象气质佳；2、至少有1年以上的相关工作经验，具备灵活应变能力；3、能吃苦耐劳，积极进取，愿意学习新事物；4、工作认真，态度端正 ，服从领导工作安排，有团队合作精神，为人谦和诚实。

• 副理 - 客房送餐部 AM - Room Service

• 苏州凯悦酒店
• 2019-08-23 21:02:25

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Outlet is responsible to assist the Outlet Manager in managing the assigned outlet as a successful independent profit centre, in line with the outlet’s operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet.

• Private Kitchen Captain 送餐部领班

• 广州南丰朗豪酒店
• 2019-08-23 19:16:48

Prompt and courteous delivery of all In Room Dining orders, maintains positive Private Kitchen image through all areas of guest contact and through cleanliness of work areas.遵照朗豪的标准去欢迎和服务每位客人，友善礼貌地送餐给每位客人。通过和客人的接触、交流以及整洁的工作环境向客人保持积极的送餐部形象。

• 送餐部服务员

• 沈阳新都绿城喜来登酒店
• 2019-08-23 19:09:34

岗位职责1.负责为宾客送赠品(如果篮、花篮、巧克力等)。2.收回房间通道及其他区域用过的餐车及餐具，并送往洗碗间。3.送餐前，检查送餐车、托盘及赠品，确保一切准备就绪，一旦需要，即可送出。4.控制营业所需的餐具，定期参加盘点。岗位要求1.中技以上学历，有在5星级同岗位工作2年以上。2.熟悉菜肴酒水知识，送餐服务的工作规范及质量标准。3.熟知接待服务中的礼节礼仪。4.有较强的语言表达能力，及推销能力。5.英语四级以上，能用英语为外宾客提供服务。

• In Room Dining Supervisor 送餐服务主管

• 上海浦东文华东方酒店
• 2019-08-23 18:26:57

Scope of PositionThe In-Room Dining Captain will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In-Room Dining activities and maintaining the highest standard of service established by the hotel.RequirementsHave a minimum of 2 years experience in a luxury establishmentHave a keen interest in food and the culinary ambitions of the establishment.Willing to work a flexible schedule and holidays.Work in a safe, prudent and organized mannerHave an in-depth knowledge of food and preparationHave a good knowledge of wine and beveragesBe able to relate to all levels of guests and managementHave the ability to handle multiple tasks at one timeHave excellent communication and organization skillsBe able to consistently delight and satisfy our guestHave the ability to handle guest requests in a detailed mannerReading, writing and oral proficiency in the English and local languageProfessional appearance and demeanor at all timesHave mathematical skills, computer software aptitude (as required) and some hotel operation knowledgeActively looking to be ‘Best in class’Actively looking to use the career development within MOHGDesire to understand and research competitionCommitted to improvement and knowledge of hospitality outside work.Multi-lingualKnowledge of specific hospitality industry applications is desirable职责范围送餐部主管支持经理和副经理的工作，对监督和协调每日客房用餐和维持酒店制定的最高服务标准。职位要求在相关餐饮方面至少有2年工作经历对食品和烹饪有着浓厚的兴趣愿意在弹性时间和假期期间工作必须在安全，谨慎，有组织的方式下工作对食物和准备方面有深厚的知识对酒水饮料有深刻了解有能力使所有层次的客人和管理层相处融洽有能力在同一时间处理多种任务有良好的沟通和组织能力技巧能够让我们的客人感到一贯的喜悦满意有能力细心的处理客人的要求当地语言和英语阅读，书写，口语流利在任何时候保持职业精神和风度具备数学技巧，电脑软件能力（按照要求）和一些酒店的运行知识积极成为“行业中的最好”积极在上海文华东方酒店里有职业发展渴望理解和研究竞争坚持改进和工作外知识的获取多语种具有特定酒店行业知识应聘者为先

• In Room Dining Order Taker 送餐服务点餐员

• 上海浦东文华东方酒店
• 2019-08-23 18:26:51

Scope of PositionThe In-Room Dining Order Taker is responsible for, but not limited to, the overall operations of the In-Room Dining. To provide support to the team in ensuring that the highest standards of service are offered to our guests.RequirementsHave a minimum of 1 year experience in related food and beverage establishmentWilling to work a flexible schedule and holidays.Work in a safe, prudent and organized mannerHave an in-depth knowledge of food and preparationHave a good knowledge of wine and beveragesBe able to relate to all levels of guests and managementHave the ability to handle multiple tasks at one timeHave excellent communication and organization skillsBe able to consistently delight and satisfy our guestHave the ability to handle guest requests in a detailed mannerReading, writing and oral proficiency in the English and local languageProfessional appearance and demeanor at all timesHave mathematical skills, computer software aptitude (as required) and some hotel operation knowledge职责范围送餐部接单员负责但不局限于送餐部的整体运营。支持团队并确保提供最高的服务标准给客人。职位要求在相关餐饮方面至少有1年工作经历愿意在弹性时间和假期期间工作必须在安全，谨慎，有组织的方式下工作对食物和准备方面有深厚的知识对酒水饮料有深刻了解有能力使所有层次的客人和管理层相处融洽有能力在同一时间处理多种任务有良好的沟通和组织能力技巧能够让我们的客人感到一贯的喜悦满意有能力细心的处理客人的要求当地语言和英语阅读，书写，口语流利在任何时候保持职业精神和风度具备数学技巧，电脑软件能力（按照要求）和一些酒店的运行知识

• 送餐部领班

• 珠海华发喜来登酒店
• 2019-08-23 17:53:46

岗位职责1.检查服务员的仪表仪容，监督送餐部服务员和订餐员的工作。2.安排服务员给宾客送赠品(如果篮、花篮、巧克力等)。3.安排服务员收回房间通道及其他区域用过的餐车及餐具，并送往洗碗间。4.送餐前，检查送餐车、托盘及赠品，确保一切准备就绪，一旦需要，即可送出。5.控制营业所需的餐具，定期参加盘点。岗位要求1.中技以上学历，有在5星级同岗位工作经验优先。2.熟悉菜肴酒水知识，送餐服务的工作规范及质量标准。3.熟知接待服务中的礼节礼仪。4.有较强的语言表达能力，及推销能力。5.英语四级以上，能用英语为外宾客提供服务。

• 送餐部主管/服务员

• 北京金融街威斯汀大酒店
• 2019-08-23 17:52:57

岗位职责：1. 检查服务员的仪容仪表，监督送餐部服务员和订餐员的工作。2. 安排服务员给送餐员送赠品（花篮，果篮，巧克力）。3. 安排服务员收回客房通道或其他区域用过的餐车及餐具，并送洗碗间。4. 控制用餐所需餐具并定期参加盘点。任职资格：1.大专以上学历，2年以上同等星际酒店工作经验。2.熟悉菜肴及酒水知识，送餐服务工作规范和质量标准。3.有较强的语言表达能力及推销能力。

• 餐饮部领班-客房送餐 F&B Captain -Private Dining

• 上海卓美亚喜玛拉雅酒店（Jumeirah Himalayas Hotel Shanghai）
• 2019-08-23 17:46:09

Job Description 岗位描述You will be responsible to provide an excellent and consistent level of service to your customers. F&B Captain -Private Dining is responsible to assist with daily operation in Private Dining工作中你将负责提供始终如一的卓越客户服务。客房送餐领班主要负责客房送餐部的日常营运的组织与服务。Qualification 资质要求- Good appearance and disposition个人形象气质良好- Fluent oral English英语口语流利- Good guest service, communications and interpersonal skills are a must.需要具备良好的服务态度、与人交流能力和人际交往能力- Certificate in Hospitality Operations School or equivalent酒店管理类学校或相关专业毕业

• 送餐服务员 In Room Dining Attendant

• 成都尼依格罗酒店NICCOLO CHENGDU
• 2019-08-23 17:36:07

Duties & Responsibilities：职责义务： Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。Maintain positive guest and colleague interactions with good working relationships.与客人和同事保持基于良好工作关系的互动接触。Make order according to the procedures set and serve guests food and drink.按照程序点餐，为客人服务食品及饮料。Record the guest order and provide products and services, without undue delay.记录客人点菜并及时提供产品和服务，不得无故延误。 Qualification：任职资格： Service related experience or an equivalent combination of education.服务相关经验或与此相当的教育。

• 送餐部领班 Room Service Captain

• 厦门万丽度假酒店
• 2019-08-23 17:35:59

送餐部领班

• 送餐部主管

• 南昌绿地华邑酒店
• 2019-08-23 17:21:43

岗位职责1.定期培训本部门员工，不断提高服务技能和业务水平，做好每月考勤、更期表。2.各区域的运作情况，不断巡视各个岗位，能够在有突发事件发生时，可以及时处理。3.抓好传酒员的服务礼貌和工作纪律，要求讲礼貌用语和遵守公司的各项规章制度。4.及时处理客人投诉和员工之间的工作沟通问题，合理调解工作中的一切问题。5.随时检查各区域的运作情况，使之各项工作达到标准，并在过程中认真执行部门奖罚条例，做到奖罚分明。6.发现工作上的问题及时解决，主持每天例会，上传下达公司的有关通知、规章制度、规定等一些文件。7.做好各部门之间的沟通和协调，主动解决问题，并及时将问题反映给部门经理。8.检查各区域的准备工作和员工的仪容仪表，不合格或不符合规定的要马上指正。9.查看饮品、食品的出品要求，做好打苛、分单、分区工作。安排传酒员出单，使饮品、食品及时送到台房。10.负责本区域员工纪律、礼貌礼仪、工作安排和处理日常事务，尽量要做到不偏不倚，能够公平、公正、公开。11.收集员工在工作中的各种信息，并每日写好工作日记上交楼面经理，每天在班前或班后向楼面部经理汇报有关工作情况。12.认真记录好每天的出品情况，以及和部门配合的情况，对于异常的事情要特别记录清楚，下班前将单据交予经理。岗位要求1.熟悉菜肴酒水知识，送餐服务的工作规范及质量标准2.熟知接待服务中的礼节礼仪3.有较强的语言表达能力及推销能力4.英语四级以上能用英语为外宾提供服务

• 送餐部主管 In Room Dinning Supervisor

• 三亚半山半岛洲际度假酒店
• 2019-08-23 17:18:58

岗位职责1.协助送餐部经理完成部门运转。2.安排部门排班表和工作区域分工。3.严格执行卫生标准，确保食品出品符合卫生标准和酒店要求。4.处理客人投诉，检查客人的满意度，跟进客人的投诉，并给予客人反馈。5.监督送餐部的服务工作，保证服务标准、产品质量和给予培训的指导。6.协助确定培训需要，计划培训内容。岗位要求1.熟悉菜肴酒水知识，送餐服务的工作规范及质量标准。2.熟知接待服务中的礼节礼仪。3.良好的仪容仪表，自信沉着。4.可熟练地运用英语对话，基本电脑知识和操作技能。5.具有较强的管理能力和培训能力。

• 送餐部领班/主管Room Service Captain /Supervisor

• 厦门璞尚酒店
• 2019-08-23 17:10:33

1.高中以上学历，同等星级酒店工作经验优先。2.具有良好的工作计划能力、信息沟通能力、处理顾客投诉和解决问题的能力。3.性格开朗、头脑灵活、工作踏实，具有较强的服务意识和责任感。4.有良好的团队合作意识。5.熟悉菜肴酒水知识，送餐服务的工作规范及质量标准6.熟知接待服务中的礼节礼仪

• 送餐部点单员 Home Delivery Order Taker

• 璞瑄酒店
• 2019-08-23 16:06:45

Major Responsibilities 主要职责：Discreet in dealing with guests over the phone and ensure all orders and requests are noted down and handled professionally.在电话中谨慎的处理客人的要求并以专业水准记下客人的订单和要求。Ensure all food and beverages delivery time frame are communicated with all guests.确保与客人交流有关食物和饮料送达的时间期限。Sound knowledge of all items in the room service menu and always make recommendation to guests.了解所有有关菜单事宜并向客人推荐食物。 Provide courteous, efficient and professional service at all times.时刻为客人提供周到、有效率、专业的服务。Job Specification职位要求:  Minimum of 2 years hotel experience.至少两年同等职位酒店工作经验。Good communication skills and service oriented.具有良好的沟通能力和服务意识。Oral fluency in Chinese & English. 中英文口语流畅。

• 传菜主管 Pantry Supervisor

• 武汉梁子湖龙湾度假村
• 2019-08-23 15:22:50

岗位职责/职位描述1.协助经理监督传菜部的服务。2.与厨师合作并监督菜肴，准确送至餐桌。3.精通食品知识及其准备工作。4.确保用具处于干净良好的状态。5.确保开餐前有充足的调味品及调料。6.确保收餐工作按程序进行。7.确保执行每月的盘点。

• 送餐部主管

• 天津万丽泰达酒店及会议中心
• 2019-08-23 15:14:27

‍OPERATIONS运营Open and close shift in accordance with the manager checklist.根据经理检查表检查部门的开档和收档工作。Initiate aggressive guest interaction through seeking and soliciting feedback from guests.主动与客人交流以获得客人的真实反馈意见。Train, maintain updating andenforce all Marriott service standards in the outlet.培训、保持,更新并加强万豪所有的服务标准。Properly execute revenue and check control procedures on shift.确保部门执行正确的财务帐单程序。Handle daily associate relations (i.e. scheduling, time adjustments).负责每天的员工事务。（如时间表的调整）Maintain a safe & sanitary work environment for all associate & guests.确保工作场地的清洁和安全。Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks).为部门的运作提供相应的资源。（例如表格、台图、帐单等等）Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.解决临时发生的事情，例如电话通知的工作，最后时刻的预定和其他可能发生的问题。Conduct taste panels and menu classes on a daily basis for restaurant.每天负责品餐饮评定和为当天准备相应的菜单/饮料单。Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied.营业时间要在现场，协助服务人员工作确保顾客满意。Ensure that only a quality product is served.确保只有质量合格的产品才能提供给客人。Ensure all side work is done on a daily basis.每天确保各项杂务工作得到落实。Maintain proper associate uniform standards.保证员工着装达到标准。Manage an effective repair and maintenance program through the use of work orders, inspections, etc.通过检查表格确保维修保养工作得以正常进行。Understand & teach empowerment principles to ensure guest satisfaction.为确保顾客满意，理解和向其他员工讲解我们的工作原则。Exercise station rotation to ensure stations are distributed fairly. 按轮换原则安排客人就座，以使得安排公平合理。Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them.了解万豪所有的顾客奖励计划和与其相关的正确计算程序。Above all, to lead by example through a “hands on” approach to motivate our associates to excel.要成为员工的榜样、深入到员工之中去引导员工取得成功。 HUMAN RESOURCES   人力资源Implement an effective training program for new and current associates using use records, menus, and appropriate reference manuals.用培训记录、手册等工具为我们的新员工执行有效的培训活动计划Encourage problem solving by associates through proper training and empowerment.鼓励员工通过培训和互相帮助解决问题。Establish effective communication with associates to gain their trust and respect.建立有效的沟通赢得员工的信任和支持。Maintain fair and consistent counselling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment Policy.根据万豪公平对待的原则保持公平一致的对待员工。 ADMINISTRATIVE   行政Communicate directly and/or through the use of the logbook to next shift supervisor or manager.直接或通过工作日志与下一值班主管、经理进行有效地沟通。Identify and recommend incentive programs, new ideas, and methods of operation.了解并推荐鼓励政策、新的观念和运营方法。Promote positive inter-department relations.促进部门之间的关系。Perform any reasonable request made of management which is not life threatening or against the law.在不涉及生命安全和违反法律的情况下，完成管理层布置的任何合理工作要求。 

• 客房送餐部领班/Room Service Captain

• 杭州西子湖四季酒店
• 2019-08-23 15:08:59

The Four Seasons Hotel Hangzhou at West Lake is looking for Room Service Captain who share a passion for excellence and who infuse enthusiasm into everything they do.We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:▶ Commitment to supportive teamwork and open communication▶ Responsibility for ongoing enhancement of their skills and performance▶ Recognition of personal accountability for their own actions and the outcomes of those actions▶ An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the CompanyJoin our teamWe demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us."Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.Responsibilities1. Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.2. The ability to utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.3. The ability to present menus and explanations for all menu items as well as specials of the day.4. The ability to carry trays, bus and reset tables with linen, china, glass and silver.5. The ability to participate in each meal service, knowing how to set up for breakfast, lunch and dinner.  All menu items and preparation and service standards for all items.Etc. Preferred Qualifications and Skills:1. College degree preferably specializing in hotel/restaurant management or equivalent experience is required.2. Requires good reading and oral in the English language.3. Ability to communicate professional and accurately via telephone.4. Mandarin speaking is a must and work authorization in China is required5. One to two years previous experience in a line, supervisory or senior server position in Food & Beverage.Join us and Enjoy…▶ An opportunity to build a life-long career with global potential and a real sense of pride in work well done▶ Best-in-industry training▶ Complimentary stays at Four Seasons properties (based on availability) with discounted meals▶ Incentive bonus/ competitive salaries▶ Employee service awards▶ Annual employee party/ social and sporting eventsLearn more about what it is like to work at Four Seasons – Visit us:Official Website: http://jobs.fourseasons.com/LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resortsVery East: http://job.veryeast.cn/784080 WeChat: 杭州四季HR

• 送餐部领班

• 无锡苏宁凯悦酒店
• 2019-08-23 15:07:38

岗位职责：⒈实施工作标准和服务程序，督促员工严格履行其岗位职责。2.根据营业情况，对服务员进行工作任务分配，确保提供优质服务。3.与宾客和厨房保持良好的工作关系，及时向经理和厨师长反馈宾客对食品，服务方面的信息，不断提高餐饮产品和服务的质量。4.了解客情，亲自为重要宾客服务。5.处理餐厅里发生的问题和宾客的意见，并及时向经理汇报。6.定期检查，清点餐厅的设备、餐具、布草等物品，将结果汇报给经理。岗位要求Minimum 2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must.

• 餐饮部主管/Food & Beverage Supervisor

• CHAO Sanlitun,Beijing
• 2019-08-23 14:10:16

1,餐饮部主管支持经理的工作，对监督和协调每日客房用餐和维持酒店制定的最高服务标准。2,熟悉菜肴酒水知识，送餐服务的工作规范及质量标准.3,查看饮品、食品的出品要求，做好准备工作。安排饮品、食品及时送到房间。4,做好各部门之间的沟通和协调，主动解决问题，并及时将问题反映给部门经理。5,及时处理客人投诉和员工之间的工作沟通问题，合理调解工作中的一切问题。

• 送餐部主管 Room Service Supervisor

• 广州奥园喜来登酒店
• 2019-08-23 14:04:41

岗位职责1.定期培训本部门员工，不断提高服务技能和业务水平，做好每月考勤、更期表。2.各区域的运作情况，不断巡视各个岗位，能够在有突发事件发生时，可以及时处理。3.抓好传酒员的服务礼貌和工作纪律，要求讲礼貌用语和遵守公司的各项规章制度。4.及时处理客人投诉和员工之间的工作沟通问题，合理调解工作中的一切问题。5.随时检查各区域的运作情况，使之各项工作达到标准，并在过程中认真执行部门奖罚条例，做到奖罚分明。6.发现工作上的问题及时解决，主持每天例会，上传下达公司的有关通知、规章制度、规定等一些文件。7.做好各部门之间的沟通和协调，主动解决问题，并及时将问题反映给部门经理。8.检查各区域的准备工作和员工的仪容仪表，不合格或不符合规定的要马上指正。9.查看饮品、食品的出品要求，做好打苛、分单、分区工作。安排传酒员出单，使饮品、食品及时送到台房。10.负责本区域员工纪律、礼貌礼仪、工作安排和处理日常事务，尽量要做到不偏不倚，能够公平、公正、公开。11.收集员工在工作中的各种信息，并每日写好工作日记上交楼面经理，每天在班前或班后向楼面部经理汇报有关工作情况。12.认真记录好每天的出品情况，以及和部门配合的情况，对于异常的事情要特别记录清楚，下班前将单据交予经理。岗位要求1.熟悉菜肴酒水知识，送餐服务的工作规范及质量标准2.熟知接待服务中的礼节礼仪3.有较强的语言表达能力及推销能力4.英语四级以上能用英语为外宾提供服务

• 送餐部主管/领班

• 苏州金鸡湖凯宾斯基大酒店
• 2019-08-23 13:25:46

1.高中以上学历，同等星级酒店工作经验优先。2.具有良好的工作计划能力、信息沟通能力、处理顾客投诉和解决问题的能力。3.性格开朗、头脑灵活、工作踏实，具有较强的服务意识和责任感。4.有良好的团队合作意识。5.熟悉菜肴酒水知识，送餐服务的工作规范及质量标准6.熟知接待服务中的礼节礼仪

• Room Service Captain送餐服务领班

• 重庆华宇温德姆至尊豪廷大酒店
• 2019-08-23 13:18:22

确保所有员工遵循品牌承诺并始终提供优异的对客服务。Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.确保员工同样在适当的时候为其他部门的内部客人提供优质服务。Ensures that associates also provide excellent service to internal customers in other departments as appropriate.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.与客人和同事保持基于良好工作关系的互动接触。Maintains positive guest and colleague interactions with good working relationships.与客人建立并保持良好的客户关系。Establishes a rapport with guests maintaining good customer relationships.经常亲自证实餐厅客人得到的是最好的服务。Personally and frequently verifies that guests in the Outlet are receiving the best possible service.在客房送餐区域花时间巡视（高峰时段）以确保员工很好地管理客房送餐区域并使各项工作达到最佳满意度。Spends time in the Room Service (during peak periods) to ensure that it is managed well by the respective associates and functions to the fullest expectations. 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.确保客房送餐区域的洁净有序。Ensures that the Room Service area is kept clean and organised.

• 传菜部主管

• 广州科学城总部国际大酒店有限公司
• 2019-08-23 11:59:24

岗位职责1.定期培训本部门员工，不断提高服务技能和业务水平，做好每月考勤、更期表。2.各区域的运作情况，不断巡视各个岗位，能够在有突发事件发生时，可以及时处理。3.抓好传酒员的服务礼貌和工作纪律，要求讲礼貌用语和遵守公司的各项规章制度。4.及时处理客人投诉和员工之间的工作沟通问题，合理调解工作中的一切问题。5.随时检查各区域的运作情况，使之各项工作达到标准，并在过程中认真执行部门奖罚条例，做到奖罚分明。6.发现工作上的问题及时解决，主持每天例会，上传下达公司的有关通知、规章制度、规定等一些文件。7.做好各部门之间的沟通和协调，主动解决问题，并及时将问题反映给部门经理。8.检查各区域的准备工作和员工的仪容仪表，不合格或不符合规定的要马上指正。9.查看饮品、食品的出品要求，做好打苛、分单、分区工作。安排传酒员出单，使饮品、食品及时送到台房。10.负责本区域员工纪律、礼貌礼仪、工作安排和处理日常事务，尽量要做到不偏不倚，能够公平、公正、公开。11.收集员工在工作中的各种信息，并每日写好工作日记上交楼面经理，每天在班前或班后向楼面部经理汇报有关工作情况。12.认真记录好每天的出品情况，以及和部门配合的情况，对于异常的事情要特别记录清楚，下班前将单据交予经理。岗位要求：1.熟悉菜肴酒水知识，送餐服务的工作规范及质量标准2.熟知接待服务中的礼节礼仪3.有较强的语言表达能力及推销能力4.英语四级以上能用英语为外宾提供服务工作地址：广州萝岗科学城科学大道288号

• 客房送餐主管/领班 Team Leader – Room Service

• 上海新天地安达仕酒店
• 2019-08-23 11:10:14

确保所有员工遵循品牌承诺并始终提供优异的对客服务。Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.确保员工同样在适当的时候为其他部门的内部客人提供优质服务。Ensures that associates also provide excellent service to internal customers in other departments as appropriate.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.与客人和同事保持基于良好工作关系的互动接触。Maintains positive guest and colleague interactions with good working relationships.与客人建立并保持良好的客户关系。Establishes a rapport with guests maintaining good customer relationships.经常亲自证实餐厅客人得到的是最好的服务。Personally and frequently verifies that guests in the Outlet are receiving the best possible service.在客房送餐区域花时间巡视（高峰时段）以确保员工很好地管理客房送餐区域并使各项工作达到最佳满意度。Spends time in the In Room Dining (during peak periods) to ensure that it is managed well by the respective associates and functions to the fullest expectations.