职责描述：按照要求完成每天分派的所有工作任务，确保送餐部门的正常运营，主要职责包括但不限于：- 熟悉酒店提供的所有服务和产品- 始终提供礼貌、专业、高效的服务- 礼貌、高效地处理客人的询问和投诉，并立即向上级管理层汇报，确保与客人有相应的跟进服务- 确保工作场所和周围区域始终保持整洁有序- 负责管理领班，服务员和实习生- 严格遵守酒店的各项规章制度，包括酒店的消防安全政策，卫生法规，包括HACCP（食品危害分析及关键控制点）- 保证并维持部门产品及服务质量的高标准任职要求：- 至少两年以上同职位五星级酒店工作经验- 能够在快节奏的环境中按时完成各项任务- 具备良好的中英文沟通及书写能力  

岗位职责1、定期培训本部门员工，不断提高服务技能和业务水平，做好每月考勤、更期表。2、各区域的运作情况，不断巡视各个岗位，能够在有突发事件发生时，可以及时处理。3、抓好传酒员的服务礼貌和工作纪律，要求讲礼貌用语和遵守公司的各项规章制度。4、及时处理客人投诉和员工之间的工作沟通问题，合理调解工作中的一切问题。5、随时检查各区域的运作情况，使之各项工作达到标准，并在过程中认真执行部门奖罚条例，做到奖罚分明。6、发现工作上的问题及时解决，主持每天例会，上传下达公司的有关通知、规章制度、规定等一些文件。7、做好各部门之间的沟通和协调，主动解决问题，并及时将问题反映给部门经理。8、检查各区域的准备工作和员工的仪容仪表，不合格或不符合规定的要马上指正。9、查看饮品、食品的出品要求，做好打苛、分单、分区工作。安排传酒员出单，使饮品、食品及时送到台房。10、负责本区域员工纪律、礼貌礼仪、工作安排和处理日常事务，尽量要做到不偏不倚，能够公平、公正、公开。11、收集员工在工作中的各种信息，并每日写好工作日记上交楼面经理，每天在班前或班后向楼面部经理汇报有关工作情况。12、认真记录好每天的出品情况，以及和部门配合的情况，对于异常的事情要特别记录清楚，下班前将单据交予经理。岗位要求1、熟悉菜肴酒水知识，送餐服务的工作规范及质量标准2、熟知接待服务中的礼节礼仪3、有较强的语言表达能力及推销能力4、英语四级以上能用英语为外宾提供服务5、该岗位做六休一。

1、将厨房厨房出品按程序准确无误上菜，传菜过程中，轻、快、稳，不与客人争道，做到礼字当；2、做到六不端:温度不够不端，卫生不够不端，数量不够不端，形状不对不端，颜色不对不端，配料不对不端，严把菜品质量关；3、熟悉菜牌、酒水牌的内容及每周/月的限定产品的相关信息，随时做好宾客询问回复；4、掌握客人的就餐情况，做好补位服务，与宾客建立良好关系，听取并收集顾客意见，向顾客提供开心愉快的就餐体验；5、善于向顾客介绍和推销本餐厅饮品及特色菜点，及时就餐过程中的情况了解，包括上菜速度、宾客需求、及时催菜、空碟撤走等；6、现场处理客人投诉，不能解决的问题及时向上级报告，并不断积累经验；7、接待顾客应主动、热情、礼貌、耐心、周到，使顾客有宾至如归之感。

Major Responsibilities 主要职责：Ensure that all plates are clean and polished.确保所有餐具干净并被擦亮 。Maintain service area in tip top condition in term of tidiness and cleanliness at all times.时刻保持服务区域环境干净整洁。Ensure quality service of food and beverage deliver to room and any other coordinated events according to the established standards.根据建立的标准确保餐饮服务的质量以及协调其他的事情。Carry out other reasonable duties as assigned such as assisting other outlets when needed or during a slow period.执行合理的职责安排如在需要时或者是在淡季时协助其他部门。 Job Specification职位要求:Good team work player.有团队协作精神。Work conscientiously and effectively.工作认真效率高。6 working days per week.一周工作六天（薪资包含加班费）。

岗位职责：1.要熟知菜单、食品配方及其它方面的知识，以向客人推荐各种食品及饮料。2.清洁并擦亮所有器皿。3.保持工作场地及餐具室内物品的齐全、干净、整洁。4.添加所需的布品及操作设备。5.从仓库内领取物品。6.根据标准的手册来完成服务工作。7.根据餐厅的规定来摆放餐桌。8.结束服务后，要清理所有的饭菜，并清洁桌面。 岗位要求：1.熟知送餐部工作流程。2.有从事餐饮服务2年以上的工作经历。3.对工作认真踏实，工作态度端正，能吃苦耐劳。4.掌握必需的食品、酒水知识，有一定的西餐服务技能。5.身体健康，仪表端正。

The Four Seasons Hotel Hangzhou at West Lake is looking for Room Service Captain who share a passion for excellence and who infuse enthusiasm into everything they do.We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:▶ Commitment to supportive teamwork and open communication▶ Responsibility for ongoing enhancement of their skills and performance▶ Recognition of personal accountability for their own actions and the outcomes of those actions▶ An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the CompanyJoin our teamWe demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us."Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.Responsibilities1. Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.2. The ability to utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.3. The ability to present menus and explanations for all menu items as well as specials of the day.4. The ability to carry trays, bus and reset tables with linen, china, glass and silver.5. The ability to participate in each meal service, knowing how to set up for breakfast, lunch and dinner.  All menu items and preparation and service standards for all items.Etc. Preferred Qualifications and Skills:1. College degree preferably specializing in hotel/restaurant management or equivalent experience is required.2. Requires good reading and oral in the English language.3. Ability to communicate professional and accurately via telephone.4. Mandarin speaking is a must and work authorization in China is required5. One to two years previous experience in a line, supervisory or senior server position in Food & Beverage.Join us and Enjoy…▶ An opportunity to build a life-long career with global potential and a real sense of pride in work well done▶ Best-in-industry training▶ Complimentary stays at Four Seasons properties (based on availability) with discounted meals▶ Incentive bonus/ competitive salaries▶ Employee service awards▶ Annual employee party/ social and sporting eventsLearn more about what it is like to work at Four Seasons – Visit us:Official Website: http://jobs.fourseasons.com/LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resortsVery East: http://job.veryeast.cn/784080 WeChat: 杭州四季HR

岗位职责1、定期培训本部门员工，不断提高服务技能和业务水平，做好每月考勤、更期表。2、各区域的运作情况，不断巡视各个岗位，能够在有突发事件发生时，可以及时处理。3、抓好传酒员的服务礼貌和工作纪律，要求讲礼貌用语和遵守酒店的各项规章制度。4、及时处理客人投诉和员工之间的工作沟通问题，合理调解工作中的一切问题。5、随时检查各区域的运作情况，使之各项工作达到标准，并在过程中认真执行部门奖罚条例，做到奖罚分明。6、发现工作上的问题及时解决，主持每天例会，上传下达公司的有关通知、规章制度、规定等一些文件。7、做好各部门之间的沟通和协调，主动解决问题，并及时将问题反映给部门经理。8、检查各区域的准备工作和员工的仪容仪表，不合格或不符合规定的要马上指正。9、负责本区域员工纪律、礼貌礼仪、工作安排和处理日常事务，尽量要做到不偏不倚，能够公平、公正、公开。10、认真记录好每天的出品情况，以及和部门配合的情况，对于异常的事情要特别记录清楚，下班前将单据交予经理。岗位要求1、熟悉菜肴酒水知识，送餐服务的工作规范及质量标准2、熟知接待服务中的礼节礼仪3、有较强的语言表达能力及推销能力

·         Effectively manage the room service operation by implementing the following:·         有效的管理客房送餐的日常工作，确保如下工作的执行：o    Oversee the Implementation of standards as detailed in the departmental standards and procedures manualo    监督部门工作程序手册中列出的各项规范的贯彻执行。o    Enforce shift hand over procedureso    执行交接班程序。o    Enforce correct bill paying procedureso    遵守正确的结账程序。o    Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up-selling certain products; etco    有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。o    Encourage and motivate staff to provide optimum service during all shiftso    激励在岗员工为客人提供卓越的服务。·         Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile·         与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。·         Ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and the order takers.·         通过各个部门之间的合作，确保餐饮出品的专业与及时 Handle guest complaints using Service Standards.·         按照标准处理客人的投诉。·         Monitor and supervise set up and maintenance of room service area to ensure that it is up to standard.·         监督指导摆台及服务区域达到标准·         Ensure availability of manpower, supplies, and equipment to ensure positive guest experience.·         通过人力，供给，设备的提供来确保客人满意的体验。·         Assist in scheduling, supervision and control of TSA, servers, and bus attendants.·         帮助日程安排，按照标准监督和管理服务员。·         Assist in the completion of reports on production and necessary requisitions.·         协助完成出品成果和需要采购的物品的报告。·         Assist in regulation of distribution of necessary supplies.·         协助纠正和分配必需品的补充。·         Adhere to and understand all In Room Dining policies and service procedures.·         清楚和遵守送餐部的服务标准与规章制度·         Answer Customer Service Related Inquires.·         回答客人的相关问题·         Accept and properly handle all cash and credit transactions.·         能够掌握现金及信用卡的结账·         Possess knowledge of IRD Menu.·         精通送餐部菜单的知识·         Properly use and supervise or train the use of Micros System.·         能够使用，知道或培训电子收银系统。·         Ensure that all condiments are served when needed and stocked in proper areas.·         确保调味品的备货充足及服务。·         Ensure proper use of equipment and utilization of safety procedures.·         正确的使用设备确保安全·         Supervise and stock and clean Refrigerator, prep area, condiment area.·         指导，备货和冷柜的清洁，准备区域，调味品的存放·         Ensure all food items are prepared in advance.·         确保预先准备所有食物·         Participate in all closing procedures.·         参与所有的结束流程。·         Supervise, coach, and council all Associates.·         指导，培训员工，并多和员工讨论。·         Supervise general cleaning tasks utilizing cleaning to adhere to health and safety standards.·         按照健康和安全的标准指导安排员工做正常的清洁工作·         Checking on associate discipline, grooming standards and punctuality.·         监督员工的纪律，仪容仪表规范及准时上下班·         Ensuring of service standards during operations and also to give training and guidance.·         对员工做培训和指导确保部门运作期间标准的服务·         Checking of guests’ satisfaction and proper handling of feedback and follow-up.·         调查客人的满意度并跟进·         To update and disseminate relevant information to associates.·         更新并与同事分享相关的信息·         Associate development, counseling and resolving staff conflict·         对同事之间的冲突进行化解·         Weekly entry of associate overtime and allowances·         每周记录同事加班及补钟。·         Updating of annual leave, PHs, MCs and other forms of leave.·         及时更新年假公休，婚嫁及其他各种假期·         Keeping track of outlet’s operating cutleries and crockery to ensure par level for smooth operation.·         为确保餐厅运作的正常要明了部门运作使用的餐具及器皿。·         Requisition of items, which need to be replenished due to breakages or replacement.·         对由于破损和丢失所造成的物品的流失要及时地申请领货·         Responsible for raising stewarding/dry store requisition form.·         对大量的提货负责·         Monthly stock take of both the stewarding equipment and dry store par, with reference to checklists issued by the stewarding department and cost control respectively.·         每月在管事部及干货仓库的领货记录将被发放到管事部和成本部等相关部门·         Responsible for the maintenance of all operating equipment and properties in the outlet.·         对部门的设备器材及用品等负责·         To raise engineering work order and co-ordinate damaged items for repair.·         对损坏待修的东西要通知工程部来修·         Liaise with engineering department for repair status and for collection of repaired items.·         随时与工程部保持联系，维修损坏的物品·         Checking of void checks against daily void check report to ensure that all void checks are accounted for.·         按照每天账单取消报表核对取消的账单确保每张取消的账单都有说明·         Submission of void checks report and void checks together with daily media.·         登记取消的账单，把每天的取消的账单集中到一起。·         Collection and monitoring of daily outlet’s tips collection.·         监督和收集每天的小费·         Manage special amenities and special events·         特殊设施和活动的管理工作。·         Anticipate market changes and review operations when necessary·         有效的预测市场的变化，并在必要时审评运营工作。·         Conduct competitor analysis·         对竞争对手进行分析。·         Manage customer database and utilize effectively·         管理顾客数据库并有效的加以使用。·         Up-sell property facilities·         推销酒店的设施。·         Actively pursue cost saving measures·         积极的实行节约成本的措施。·         Recycle wherever possible·         尽可能再利用能源。·         Manage wage and beverage cost·         管理工资和饮料成本。·         Forecasting·         进行预测工作。·         Stock control·         有效的控制存货。·         Analyze statistics and change your operations to reflect customer preferences·         分析统计数据，按照客人的喜好改变运营方法。·         Mix your own shift hours to ensure you know what is happening in your department at all times (ie nights, days, week-ends and during the week, break, lunch and evening shifts)·         混合自己的轮班时间确保随时了解部门内发生的事情(如夜班，白班，周末和周一至周五班，间休，午餐时间和晚班)。·         Conduct monthly staff meeting to ensure all management projects, policies, new product, staff movement …etc are notified and documented.  During this time, encourage comments and ideas from staff for the interest of room service department·         召开月度员工会议确保通知所有管理项目，规章，新产品，员工变动并记录在案。·         Enforce cleanliness of Room Service area and kitchen equipment and maintenance·         执行客房送餐服务区域和厨房的清洁标准，并予以保持。·         Make conversation to guests during their order and find out their likes and dislikes as well as building rapport·         在客人点餐时与客人交谈，发现客人的喜好，同时建立友善的关系。·         Maintain good relations with other members of Food and Beverage including Kitchen, Stewarding and Service Operations·         与餐饮部其它部分保持良好的工作关系，包括厨房，管事部和服务部门。·         Actively participate in departmental training and give support and feedback·         积极的参加部门培训并给予支持和反馈。·         Ensure sufficient operational equipment and linen·         确保备有充足的运营设备和布巾。 ·         Handle guests complaints professionally·         专业的处理客人的投诉。·         Handle guests complaints professionally·         Report and document every single glitch in food and beverage immediately, to superiors, Executive Chef and other related Managers·         及时向上级领导，行政总厨和相关经理汇报餐饮工作中发生的每次事故并予以记录。·         Works with Superior on manpower planning and management needs·         和上级领导一起进行人力规划和管理需求。·         Works with Superior in the preparation and management of the Department’s budget·         和上级领导一起编制和管理部门预算。

岗位要求1.熟悉菜肴酒水知识，送餐服务的工作规范及质量标准2.熟知接待服务中的礼节礼仪3.有一定的英语沟通能力5.品貌端正，认真负责

岗位职责1、定期培训本部门员工，不断提高服务技能和业务水平，做好每月考勤、更期表。Regularly train the staff of the department, constantly improve service skills and business level, make monthly attendance and schedule.2、各区域的运作情况，不断巡视各个岗位，能够在有突发事件发生时，可以及时处理。The operation of each region, constantly inspect each post, can deal with emergencies in a timely manner.3、抓好送餐员的服务礼貌和工作纪律，要求讲礼貌用语和遵守公司的各项规章制度。Pay attention to the service courtesy and work discipline of Room Service Waiter/Waitress, ask to speak polite language and abide by the rules and regulations of the company.4、及时处理客人投诉和员工之间的工作沟通问题，合理调解工作中的一切问题。Timely deal with customer complaints and communication issues between employees, reasonable mediation of all problems in the work.5、随时检查各区域的运作情况，使之各项工作达到标准，并在过程中认真执行部门奖罚条例，做到奖罚分明。Check the operation of each region at any time to make the work up to the standard, and in the process of conscientiously implement the department reward and punishment regulations, do reward and punishment clearly.6、发现工作上的问题及时解决，主持每天例会，上传下达公司的有关通知、规章制度、规定等一些文件。I found problems in work and solved them in time, presided over the daily regular meeting, and uploaded and distributed the company's relevant notices, rules and regulations, and other documents.7、做好各部门之间的沟通和协调，主动解决问题，并及时将问题反映给部门经理。Communicate and coordinate with other departments, take the initiative to solve problems, and report the problems to department manager in time.8、检查各区域的准备工作和员工的仪容仪表，不合格或不符合规定的要马上指正。Check the preparation of all areas and the grooming of the staff. Correct any non-conformity or non-conformity immediately.9、查看饮品、食品的出品要求，做好打苛、分单、分区工作。安排传酒员出单，使饮品、食品及时送到台房。Check drinks, food production requirements, do a good job of red tape, single, partition work. Arrange Room Service Waiter/Waitress to make the drinks and food delivered to the station in time.10、负责本区域员工纪律、礼貌礼仪、工作安排和处理日常事务，尽量要做到不偏不倚，能够公平、公正、公开。Responsible for discipline, etiquette, work arrangement and daily affairs of employees in the area, try to be impartial, fair, just and open.11、认真记录好每天的出品情况，以及和部门配合的情况，对于异常的事情要特别记录清楚，下班前将单据交予经理。Carefully record the daily production situation, as well as the cooperation with the department, for abnormal things to record clearly, before the end of work to deliver the documents to the manager.岗位要求1、熟悉菜肴酒水知识，送餐服务的工作规范及质量标准Be familiar with the knowledge of food and beverage, working specification and quality standard of room service2、熟知接待服务中的礼节礼仪Be familiar with the etiquette and etiquette of reception service3、有较强的语言表达能力及推销能力Have strong language expression ability and sales ability

职责描述：按照要求完成每天分派的所有工作任务，确保送餐部门的正常运营，主要职责包括但不限于：- 熟悉酒店提供的所有服务和产品- 始终提供礼貌、专业、高效的服务- 礼貌主动地处理客人的询问，向主管汇报客人的投诉和反馈- 确保工作场所和周围区域始终保持整洁有序- 严格遵守酒店的各项规章制度，包括酒店的消防安全政策，卫生法规，包括HACCP（食品危害分析及关键控制点）- 保证并维持部门产品及服务质量的高标准- 协助管理服务员，咨客，食品传菜员，实习生任职要求：- 至少两年以上五星级酒店工作经验- 能够在快节奏的环境中按时完成各项任务- 具备良好的中英文沟通及书写能力      

Properly train all new team members of the daily room service operations, including safety and Sanitation procedures.给新的员工提供营运培训并包括：安全卫生等。Control work flow and assignment of work on designated shift监督工作流程并安排每个班次的工作。Ensure that all team members on assigned shift follow established policies and procedures.确保所有员工服从所建立的政策和程序。Monitor and ensure the quick delivery of all orders.监督和确保送餐的速度。Perform appropriate follow up with guests pertaining to table return procedures.按照程序收取与客人有关的餐桌。Responsible for effective handling of all hospitality requests and VIP service.给重要的客人提供热情的服务。Perform all related serving duties as required or requested.执行与服务有关的所有任务。Confidently knowing the food and beverage menu contents  Accurate and timely delivery guests order.熟悉掌握菜单准确并及时送达客人点餐。Understand dietary requirements and offer appropriate suggestions.理解健康食品，并可以向客人提出合理的建议。Be able to correctly food dishes.熟练正确地指出菜单上的食品。By completing, SOP checklist on preparing the outlet for service.根据 SOP标准的要求，完成部门对客服务的准备工作。Ensure all service procedures are carried out to the standards required.确保所有服务都符合标准。Accommodate any guest request, if not possible then offer appropriate alternatives.满足客人要求，如果不能满足，提供客人另外的选择。Take personal responsibility for the service experience of all guests in your designated area.在对所有客人的服务中尽到职责。Guests have appropriate cutlery before each course is presented.在服务每道菜之前，为客人准备相应的餐具。Ask guests if satisfied after each course and if anything additional is needed.服务后询问其是否满意，并询问客人是否有其他需要。Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Supervisor/Manager.满足客人的各项要求，如不能马上答复客人，请与经理联系。wish all guests a nice Smile &  greeting as delivery guest order送餐时保持微笑&问候客人Ensure service standards per SOP checklist are being achieved.确保达到SOP检查表中涉及的各项标准。You feel confident with TBS checklist on complaint handling.以SOP标准为基本准则处理客人投诉。Make sure all areas are cleaned and maintained in accordance with operating procedures.严格执行服务程序，确保所有服务设施的清洁与完备。Understanding relevant OH&S legislation & the implications on the operation of the department.理解相关OH&S法规，并在餐厅的日常运营中执行。Ensuring that safe and healthy working practices are observed throughout service.在服务过程中确保严格遵守卫生及安全守则。Reporting any accidents/incidents to the Manager.向上一级经理汇报发生的任何事故。Food & Beverage mission is established and instilled in all team members.餐饮部的工作使命在所有员工当中被建立并贯彻。Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要，该部门有权更改或补充该职位描述。 

Position Summary职位概述1.Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。2.In consultation with the Manager, agreeing and implementing actions to make improvements to customer service.与经理商讨，并做到如何提高对客服务意识，达成一致标准并采取相应的行动。3.To actively check team member product knowledge on each shift.在工作中随时检查员工的产品知识。4.Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for breakfast, lunch and dinner.  This also includes checking the cashier desk set-up& communicating with the Chefs about any details for the shift including how many reservations for the day.遵守服务程序，保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作，及和厨师交流，餐厅预定的详细情况。5.Check reservations for the day, ensuring that the restaurant & team member have tables ready and large bookings have been confirmed by phone.检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。6.By assisting bartenders & kitchen team member where required and carry out any reasonable duties requested by the Manager.在必要的时候协助酒吧及厨房的同事，并完成经理交代的任务。7.To supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels. Make any changes in order to achieve the F&B Team service standards and budget goals.在生意变化的基础上调整员工排班，做任何变化要确保餐饮部服务质量及预算。8.Control the allocated labor for each shift to ensure that customer expectations are met whilst achieving the desired labor cost.控制每个人员的分配，以确保顾客的期望得到满足而达到预期的人员成本。9.Assist the restaurant managers with training all team member for ‘induction training’ and ‘on the job training’.协助餐厅经理进行就职培训，及在职培训。Specific Job Knowledge, Skill and Ability 工作技能技巧要求：1.To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.具有积极合作的精神。以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。2.To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。3.To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。4.Strong in Leadership skills & good training conducting skills.领导技能及培训技巧。

Jing An Shangri-La, Shanghai is located right in the heart of the Jing An central business District, it is the focal point of the Jing An Kerry Center. The hotel has total 508 guest rooms and 6 distinctive restaurants. It sits on a network of public transport,including direct underground passages to the Metro Lines 2 and 7. Its prime downtown location provides extensive convenient transportation coverage. 上海静安香格里拉坐落于静安区中央商务区的中心地带，是静安嘉里中心的聚焦点。酒店共有508间客房，6家特色中、西、日餐厅。酒店紧邻四个街区，楼宇底层连接地铁2号线或7号线，其优越的市区中心位置提供了广泛便利的交通覆盖。 We are currently looking for a Service Associate/Leader - IRD to join our F&B team. As a Service Associate/Leader - IRD, we rely on you to: •Interact and engage with guests and maintains high quality service standards•Motivate team members and maintain a high level of team spirit (or team cohesiveness)•Handle guest complaints effectively and professionally•Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective•Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, etc.    We are looking for someone who: •Has a passion for Food & Beverage•Loves interacting with guests •Believes in teamwork •Communicates with fluency in English•Preferably has experience working in either a luxury restaurant or a 5* hotel background•A self-starter and a team player •Enjoys being challenged 工作概述： •与客人互动并保持高质量的服务标准•激励团队成员，保持高度的团队精神(或团队凝聚力)•有效和专业地处理客人的投诉•始终如一地从同事、客人和老板的角度来提高满意度•与服务经理合作支持日常运营，协助完成月度预测、周计划等工作  岗位要求： •对餐饮有热情•喜欢与客人互动•相信团队合作•能用流利的英语沟通•有豪华餐厅或五星级酒店工作经验者优先•积极主动，善于团队合作•喜欢挑战 If you are the right person, what are you waiting for？ Click the apply button now！

职位描述：1、督导传菜部员工做好备餐及传菜工作，负责传菜部的日常管理工作;2、负责前厅与厨房之间的联络，与厨房合作并监督出品质量及上菜程序;3、管理外包传菜员开展各项工作，完成传递菜肴的服务工作;4、按照规格水准，做好开餐前的准备工作，确保收餐工作按程序进行;5、做好各部门之间的沟通协调，主动解决问题，并及时反馈.任职要求：1、有2年及以上酒店或社会餐饮传菜管理工作经验，具备管理意识;2、具备良好服务意识，责任感，工作认真负责

工作职责：1、对所提供的餐饮产品都有全面的了解；2、在把食品和酒水送到客房之前检查订单和摆设；3、介绍，拜访和监督VIP送餐服务；4、确保卫生的服务环境和良好的设备和用具；5、与厨房有效的沟通。任职要求：1、五官端正、形象良好；2、1年以上同等职位从业经验，英语口语良好；3、态度认真积极，良好的管理能力。

岗位职责1、定期培训本部门员工，不断提高服务技能和业务水平，做好每月考勤、更期表。2、各区域的运作情况，不断巡视各个岗位，能够在有突发事件发生时，可以及时处理。3、抓好传酒员的服务礼貌和工作纪律，要求讲礼貌用语和遵守公司的各项规章制度。4、及时处理客人投诉和员工之间的工作沟通问题，合理调解工作中的一切问题。岗位要求1、熟悉菜肴酒水知识，送餐服务的工作规范及质量标准2、熟知接待服务中的礼节礼仪

OUR HIRING PHILOSOTHY我们的招聘理念： HIRE FOR ATTITUDE 态度优先Good and positive hospitality attitude,always doing the right thing.具有良好、积极的工作态度和高度的工作责任感，正确决策TRAIN FOR SKILLS培养技能Strong will to learn and fast learner,can adapt to the age of great change and take challenge热衷学习新事物，灵活和适应变化，敢于挑战 TAP FOR POTENTIAL 发挥潜能You should have career developmentdesire to grow up yourself with Marriott拥有向上发展的欲望，发挥个人最大潜能，与万豪共同成长。

岗位职责：1、关注宴会时间, 日期, 地点, 客人人数的改变, 安排员工服务。2、负责所有座位安排表, 保证餐前准备的充分, 提前检查管事部的准备工作。3、协助其助手或员工摆台,清洁。4、负责重要人物的宴会, 密切注意他们的任何需要。5、负责宴会厅厨房的正常运作, 与总厨联系以确保出品。6、在宴会后确认所有的宴会帐单已经结清并显示在帐目上。7、监督和确保送餐的时效性。8、按照程序收取与客人有关的餐具。9、在服务工作的整个过程中，时刻保持高度的客户服务意识。岗位要求：1、同等星级酒店工作经验优先。2、具有良好的工作计划能力、信息沟通能力、处理顾客投诉和解决问题的能力。3、性格开朗、头脑灵活、工作踏实，具有较强的服务意识和责任感。4、有良好的团队合作意识。5、熟悉菜肴酒水知识，送餐服务/宴会服务的工作规范及质量标准。

 岗位职责1.检查服务员的仪表仪容，监督送餐部服务员和订餐员的工作。2.安排服务员给宾客送赠品(如果篮、花篮、巧克力等)。3.安排服务员收回房间通道及其他区域用过的餐车及餐具，并送往洗碗间。4.送餐前，检查送餐车、托盘及赠品，确保一切准备就绪，一旦需要，即可送出。5.控制营业所需的餐具，定期参加盘点。岗位要求1.中技以上学历，有在5星级同岗位工作1年以上。2.熟悉菜肴酒水知识，送餐服务的工作规范及质量标准。3.熟知接待服务中的礼节礼仪。4.有较强的语言表达能力，及推销能力。5.能用英语为外宾客提供服务。

岗位职责：1.协助经理监督传菜部的服务。2.与厨师合作并监督菜肴，准确送至餐桌。3.精通食品知识及其准备工作。4.确保用具处于干净良好的状态。5.确保开餐前有充足的调味品及调料。6.确保收餐工作按程序进行。7.确保执行每月的盘点。8.具有2年以上本岗位工作经验。9.热爱本职，有较强的事业心和责任感，工作认真负责。10.具有熟练的服务技能和技巧，能胜任餐厅各种传菜服务工作。11.身体健康、仪表端庄。

岗位职责 1、检查服务员的仪表仪容，监督送餐部服务员和订餐员的工作。 2、安排服务员给宾客送赠品(如果篮、花篮、巧克力等)。 3、安排服务员收回房间通道及其他区域用过的餐车及餐具，并送往洗碗间。 4、送餐前，检查送餐车、托盘及赠品，确保一切准备就绪，一旦需要，即可送出。 5、控制营业所需的餐具，定期参加盘点。 岗位要求 1、中技以上学历，有在5星级同岗位工作1年以上。 2、熟悉菜肴酒水知识，送餐服务的工作规范及质量标准。 3、熟知接待服务中的礼节礼仪。 4、有较强的语言表达能力，及推销能力。 5、英语四级以上，能用英语为外宾客提供服务。

 l  Hotel training is preferablel  良好的酒店培训l  Preferably with same position for 2 years in hotel industry至少2年在酒店行业相同职位l  Ability to work under pressure能适应工作压力l  Presentable, cheerful manner and willing to serve规矩愉悦并愿意服务l  Well delegation skill and leadership technique良好的团队技能和领导技巧l  Excellent communication skills in both written & spoken English, advantage with other language proficiencies  优秀的书面英语和口语沟通技巧,对其他语言的熟练

岗位职责1、定期培训本部门员工，不断提高服务技能和业务水平，做好每月考勤、更期表。2、各区域的运作情况，不断巡视各个岗位，能够在有突发事件发生时，可以及时处理。3、抓好传酒员的服务礼貌和工作纪律，要求讲礼貌用语和遵守公司的各项规章制度。4、及时处理客人投诉和员工之间的工作沟通问题，合理调解工作中的一切问题。5、随时检查各区域的运作情况，使之各项工作达到标准，并在过程中认真执行部门奖罚条例，做到奖罚分明。6、发现工作上的问题及时解决，主持每天例会，上传下达公司的有关通知、规章制度、规定等一些文件。7、做好各部门之间的沟通和协调，主动解决问题，并及时将问题反映给部门经理。8、检查各区域的准备工作和员工的仪容仪表，不合格或不符合规定的要马上指正。9、查看饮品、食品的出品要求，做好打苛、分单、分区工作。安排传酒员出单，使饮品、食品及时送到台房。10、负责本区域员工纪律、礼貌礼仪、工作安排和处理日常事务，尽量要做到不偏不倚，能够公平、公正、公开。11、收集员工在工作中的各种信息，并每日写好工作日记上交楼面经理，每天在班前或班后向楼面部经理汇报有关工作情况。12、认真记录好每天的出品情况，以及和部门配合的情况，对于异常的事情要特别记录清楚，下班前将单据交予经理。