·Regularly train the staff of the department, continuously improve service skills and business level, and do a good job of monthly attendance and schedule.
·Observe the operation of each region, constantly patrol each post, and be able to deal with emergencies in a timely manner.
·Pay attention to the service courtesy and work discipline of the delivery staff, and require polite language and compliance with the company's rules and regulations.
·Timely deal with guest complaints and work communication problems between employees, and reasonably mediate all problems in the work.
·Check the operation of each region at any time, make its work meet the standards, and conscientiously implement the departmental reward and punishment regulations in the process, so that the rewards and punishments are clearly distinguished.
·Find problems in the work and solve them in a timely manner, preside over daily meetings, upload and issue some documents such as relevant notices, rules and regulations, and regulations of the company.
·Do a good job of communication and coordination between various departments, take the initiative to solve problems, and timely reflect problems to the department manager.
·Check the preparation work of each area and the grooming of employees, and correct them immediately if they are not qualified or do not meet the regulations.
·Check the production requirements of drinks and food, and do a good job of harshness, sub-ordering, and partitioning. Arrange for the delivery staff to make a single, so that drinks and food can be delivered to the desk room in time.
·Responsible for the discipline, courtesy, work arrangement and handling of daily affairs of employees in the region, try to be impartial, fair, just and open.
·Collect various information about employees at work, and write a work diary every day to hand over to the floor manager, and report to the floor face manager before or after work every day.
·Carefully record the daily production situation, as well as the situation of cooperation with the department, for abnormal things to be particularly recorded, before the end of the day to hand over the documents to the manager.
Knowledge and Experience知识和经验
·Good oral and written communication skills
·Min 2-year experience in hotel engineering operation in similar capacity, preferably with international hotel chain
·Hotel Restaurant Management graduate
·Technical secondary school or above
·Experienced in all aspects of restaurants service
·Must be well-presented and professionally groomed at all times
·Excellent leader and trainer with solid motivational and teamwork skills