岗位职责 1.监督服务员的具体操作，保证服务工作符合酒店星级标准。 2.按照领班检查表逐项检查，发现问题，及时报告主管。 3.领导本班服务员做好开餐前的准备工作，着重检查用品、物品是否齐备、清洁和无破损。 4.检查桌椅的摆放是否规范，菜单、酒具是否卫生并无破损。 5.开餐后注意观察宾客用餐情况。随时满足宾客的各种用餐需求。遇有重要宾客和服务员人手不够时，要亲自服务。 6. 督导服务员向宾客推荐特别菜点、饮料，主动介绍菜单。 岗位要求 1.学历不限。 2.热爱本职，有较强的事业心和责任感，工作认真负责。 3.掌握一定的菜肴、食品、酒水、烹饪等方面的知识 。 4.具有熟练的服务技能和技巧，能胜任餐厅各种接待服务工作。 5.身体健康、仪表端庄。

Scope of PositionThe In-Room Dining Supervisor will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In-Room Dining activities and maintaining the highest standard of service established by the hotel.RequirementsHave a minimum of 2 years experience in a luxury establishmentHave a keen interest in food and the culinary ambitions of the establishment.Willing to work a flexible schedule and holidays.Work in a safe, prudent and organized mannerHave an in-depth knowledge of food and preparationHave a good knowledge of wine and beveragesBe able to relate to all levels of guests and managementHave the ability to handle multiple tasks at one timeHave excellent communication and organization skillsBe able to consistently delight and satisfy our guestHave the ability to handle guest requests in a detailed mannerReading, writing and oral proficiency in the English and local languageProfessional appearance and demeanor at all timesHave mathematical skills, computer software aptitude (as required) and some hotel operation knowledgeActively looking to be ‘Best in class’Actively looking to use the career development within MOHGDesire to understand and research competitionCommitted to improvement and knowledge of hospitality outside work.Multi-lingualKnowledge of specific hospitality industry applications is desirable职责范围送餐部主管支持经理和副经理的工作，对监督和协调每日客房用餐和维持酒店制定的最高服务标准。职位要求在相关餐饮方面至少有2年工作经历对食品和烹饪有着浓厚的兴趣愿意在弹性时间和假期期间工作必须在安全，谨慎，有组织的方式下工作对食物和准备方面有深厚的知识对酒水饮料有深刻了解有能力使所有层次的客人和管理层相处融洽有能力在同一时间处理多种任务有良好的沟通和组织能力技巧能够让我们的客人感到一贯的喜悦满意有能力细心的处理客人的要求当地语言和英语阅读，书写，口语流利在任何时候保持职业精神和风度具备数学技巧，电脑软件能力（按照要求）和一些酒店的运行知识积极成为“行业中的最好”积极在上海文华东方酒店里有职业发展渴望理解和研究竞争坚持改进和工作外知识的获取多语种具有特定酒店行业知识应聘者为先

At Empark Prime Hotel we want our guests to feel special, cosmopolitan and In the Know which means we need you to: 在北京华侨大厦睿世酒店，我们希望宾客感觉风格独特、侨文化、时尚现代和深入洞悉，这意味我们需要你：Be charming by being approachable, having confidence and showing respect. 亲切、充满自信、体现尊重来展现富有魅力的你。Stay in the moment by understanding and anticipating guests’ needs, being attentive and takingownership of getting things done.理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。Make it memorable by being knowledgeable, sharing stories and showing your style to momentsthat make people feel special.见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

五官端正；正直，诚实，勤劳，热情良好的沟通能力具有国际性酒店同岗位工作经验其他要求语言能力：英语-良好现居地：上海

岗位要求1.熟悉菜肴酒水知识，送餐服务的工作规范及质量标准2.熟知接待服务中的礼节礼仪3.有一定的英语沟通能力5.品貌端正，认真负责

岗位职责- 按照要求完成每天分派的工作任务，确保送餐部正常运营，- 始终为客人提供细致周到的服务，从而提升客人的入住及用餐体验- 礼貌主动地处理客人的询问，汇报客人的投诉和反馈- 确保工作场所和周围区域始终保持整洁有序岗位要求1、具有良好的食品及酒水知识，送餐服务的工作规范及质量标准2、熟知接待服务中的礼节礼仪3、有较强的语言表达能力及推销能力4、掌握服务用英语，2-3年国际星级酒店相关工作经验

The Four Seasons Hotel Hangzhou at West Lake is looking for Room Service Captain who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: ▶ Commitment to supportive teamwork and open communication ▶ Responsibility for ongoing enhancement of their skills and performance ▶ Recognition of personal accountability for their own actions and the outcomes of those actions ▶ An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Join our team We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. Responsibilities 1. Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion. 2. The ability to utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings. 3. The ability to present menus and explanations for all menu items as well as specials of the day. 4. The ability to carry trays, bus and reset tables with linen, china, glass and silver. 5. The ability to participate in each meal service, knowing how to set up for breakfast, lunch and dinner.  All menu items and preparation and service standards for all items. Etc. Preferred Qualifications and Skills: 1. College degree preferably specializing in hotel/restaurant management or equivalent experience is required. 2. Requires good reading and oral in the English language. 3. Ability to communicate professional and accurately via telephone. 4. Mandarin speaking is a must and work authorization in China is required 5. One to two years previous experience in a line, supervisory or senior server position in Food & Beverage. Join us and Enjoy… ▶ An opportunity to build a life-long career with global potential and a real sense of pride in work well done ▶ Best-in-industry training ▶ Complimentary stays at Four Seasons properties (based on availability) with discounted meals ▶ Incentive bonus/ competitive salaries ▶ Employee service awards ▶ Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://jobs.fourseasons.com/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts Very East: http://job.veryeast.cn/784080  WeChat: 杭州四季HR

职责描述：按照要求完成每天分派的所有工作任务，确保送餐部门的正常运营，主要职责包括但不限于：- 熟悉酒店提供的所有服务和产品- 始终提供礼貌、专业、高效的服务- 礼貌主动地处理客人的询问，向主管汇报客人的投诉和反馈- 确保工作场所和周围区域始终保持整洁有序- 严格遵守酒店的各项规章制度，包括酒店的消防安全政策，卫生法规，包括HACCP（食品危害分析及关键控制点）- 保证并维持部门产品及服务质量的高标准- 协助管理服务员，咨客，食品传菜员，实习生任职要求：- 至少两年以上五星级酒店工作经验- 能够在快节奏的环境中按时完成各项任务- 具备良好的中英文沟通及书写能力      

Properly train all new team members of the daily room service operations, including safety and Sanitation procedures.给新的员工提供营运培训并包括：安全卫生等。Control work flow and assignment of work on designated shift监督工作流程并安排每个班次的工作。Ensure that all team members on assigned shift follow established policies and procedures.确保所有员工服从所建立的政策和程序。Monitor and ensure the quick delivery of all orders.监督和确保送餐的速度。Perform appropriate follow up with guests pertaining to table return procedures.按照程序收取与客人有关的餐桌。Responsible for effective handling of all hospitality requests and VIP service.给重要的客人提供热情的服务。Perform all related serving duties as required or requested.执行与服务有关的所有任务。Confidently knowing the food and beverage menu contents  Accurate and timely delivery guests order.熟悉掌握菜单准确并及时送达客人点餐。Understand dietary requirements and offer appropriate suggestions.理解健康食品，并可以向客人提出合理的建议。Be able to correctly food dishes.熟练正确地指出菜单上的食品。By completing, SOP checklist on preparing the outlet for service.根据 SOP标准的要求，完成部门对客服务的准备工作。Ensure all service procedures are carried out to the standards required.确保所有服务都符合标准。Accommodate any guest request, if not possible then offer appropriate alternatives.满足客人要求，如果不能满足，提供客人另外的选择。Take personal responsibility for the service experience of all guests in your designated area.在对所有客人的服务中尽到职责。Guests have appropriate cutlery before each course is presented.在服务每道菜之前，为客人准备相应的餐具。Ask guests if satisfied after each course and if anything additional is needed.服务后询问其是否满意，并询问客人是否有其他需要。Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Supervisor/Manager.满足客人的各项要求，如不能马上答复客人，请与经理联系。wish all guests a nice Smile &  greeting as delivery guest order送餐时保持微笑&问候客人Ensure service standards per SOP checklist are being achieved.确保达到SOP检查表中涉及的各项标准。You feel confident with TBS checklist on complaint handling.以SOP标准为基本准则处理客人投诉。Make sure all areas are cleaned and maintained in accordance with operating procedures.严格执行服务程序，确保所有服务设施的清洁与完备。Understanding relevant OH&S legislation & the implications on the operation of the department.理解相关OH&S法规，并在餐厅的日常运营中执行。Ensuring that safe and healthy working practices are observed throughout service.在服务过程中确保严格遵守卫生及安全守则。Reporting any accidents/incidents to the Manager.向上一级经理汇报发生的任何事故。Food & Beverage mission is established and instilled in all team members.餐饮部的工作使命在所有员工当中被建立并贯彻。Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要，该部门有权更改或补充该职位描述。 

岗位职责1.定期培训本部门员工，不断提高服务技能和业务水平，做好每月考勤、更期表。2.各区域的运作情况，不断巡视各个岗位，能够在有突发事件发生时，可以及时处理。3.抓好传酒员的服务礼貌和工作纪律，要求讲礼貌用语和遵守公司的各项规章制度。4.及时处理客人投诉和员工之间的工作沟通问题，合理调解工作中的一切问题。5.随时检查各区域的运作情况，使之各项工作达到标准，并在过程中认真执行部门奖罚条例，做到奖罚分明。6.发现工作上的问题及时解决，主持每天例会，上传下达公司的有关通知、规章制度、规定等一些文件。7.做好各部门之间的沟通和协调，主动解决问题，并及时将问题反映给部门经理。8.检查各区域的准备工作和员工的仪容仪表，不合格或不符合规定的要马上指正。9.查看饮品、食品的出品要求，做好打苛、分单、分区工作。安排传酒员出单，使饮品、食品及时送到台房。10.负责本区域员工纪律、礼貌礼仪、工作安排和处理日常事务，尽量要做到不偏不倚，能够公平、公正、公开。11.收集员工在工作中的各种信息，并每日写好工作日记上交楼面经理，每天在班前或班后向楼面部经理汇报有关工作情况。12.认真记录好每天的出品情况，以及和部门配合的情况，对于异常的事情要特别记录清楚，下班前将单据交予经理。岗位要求1.熟悉菜肴酒水知识，送餐服务的工作规范及质量标准2.熟知接待服务中的礼节礼仪3.有较强的语言表达能力及推销能力4.英语四级以上能用英语为外宾提供服务

1,餐饮部主管支持经理的工作，对监督和协调每日客房用餐和维持酒店制定的最高服务标准。2,熟悉菜肴酒水知识，送餐服务的工作规范及质量标准.3,查看饮品、食品的出品要求，做好准备工作。安排饮品、食品及时送到房间。4,做好各部门之间的沟通和协调，主动解决问题，并及时将问题反映给部门经理。5,及时处理客人投诉和员工之间的工作沟通问题，合理调解工作中的一切问题。

岗位职责1、定期培训本部门员工，不断提高服务技能和业务水平，做好每月考勤、更期表。Regularly train the staff of the department, constantly improve service skills and business level, make monthly attendance and schedule.2、各区域的运作情况，不断巡视各个岗位，能够在有突发事件发生时，可以及时处理。The operation of each region, constantly inspect each post, can deal with emergencies in a timely manner.3、抓好送餐员的服务礼貌和工作纪律，要求讲礼貌用语和遵守公司的各项规章制度。Pay attention to the service courtesy and work discipline of Room Service Waiter/Waitress, ask to speak polite language and abide by the rules and regulations of the company.4、及时处理客人投诉和员工之间的工作沟通问题，合理调解工作中的一切问题。Timely deal with customer complaints and communication issues between employees, reasonable mediation of all problems in the work.5、随时检查各区域的运作情况，使之各项工作达到标准，并在过程中认真执行部门奖罚条例，做到奖罚分明。Check the operation of each region at any time to make the work up to the standard, and in the process of conscientiously implement the department reward and punishment regulations, do reward and punishment clearly.6、发现工作上的问题及时解决，主持每天例会，上传下达公司的有关通知、规章制度、规定等一些文件。I found problems in work and solved them in time, presided over the daily regular meeting, and uploaded and distributed the company's relevant notices, rules and regulations, and other documents.7、做好各部门之间的沟通和协调，主动解决问题，并及时将问题反映给部门经理。Communicate and coordinate with other departments, take the initiative to solve problems, and report the problems to department manager in time.8、检查各区域的准备工作和员工的仪容仪表，不合格或不符合规定的要马上指正。Check the preparation of all areas and the grooming of the staff. Correct any non-conformity or non-conformity immediately.9、查看饮品、食品的出品要求，做好打苛、分单、分区工作。安排传酒员出单，使饮品、食品及时送到台房。Check drinks, food production requirements, do a good job of red tape, single, partition work. Arrange Room Service Waiter/Waitress to make the drinks and food delivered to the station in time.10、负责本区域员工纪律、礼貌礼仪、工作安排和处理日常事务，尽量要做到不偏不倚，能够公平、公正、公开。Responsible for discipline, etiquette, work arrangement and daily affairs of employees in the area, try to be impartial, fair, just and open.11、认真记录好每天的出品情况，以及和部门配合的情况，对于异常的事情要特别记录清楚，下班前将单据交予经理。Carefully record the daily production situation, as well as the cooperation with the department, for abnormal things to record clearly, before the end of work to deliver the documents to the manager.岗位要求1、熟悉菜肴酒水知识，送餐服务的工作规范及质量标准Be familiar with the knowledge of food and beverage, working specification and quality standard of room service2、熟知接待服务中的礼节礼仪Be familiar with the etiquette and etiquette of reception service3、有较强的语言表达能力及推销能力Have strong language expression ability and sales ability

Scope of PositionThe In-Room Dining Order Taker is responsible for, but not limited to, the overall operations of the In-Room Dining. To provide support to the team in ensuring that the highest standards of service are offered to our guests.RequirementsHave a minimum of 1 year experience in related food and beverage establishmentWilling to work a flexible schedule and holidays.Work in a safe, prudent and organized mannerHave an in-depth knowledge of food and preparationHave a good knowledge of wine and beveragesBe able to relate to all levels of guests and managementHave the ability to handle multiple tasks at one timeHave excellent communication and organization skillsBe able to consistently delight and satisfy our guestHave the ability to handle guest requests in a detailed mannerReading, writing and oral proficiency in the English and local languageProfessional appearance and demeanor at all timesHave mathematical skills, computer software aptitude (as required) and some hotel operation knowledge职责范围送餐部接单员负责但不局限于送餐部的整体运营。支持团队并确保提供最高的服务标准给客人。职位要求在相关餐饮方面至少有1年工作经历愿意在弹性时间和假期期间工作必须在安全，谨慎，有组织的方式下工作对食物和准备方面有深厚的知识对酒水饮料有深刻了解有能力使所有层次的客人和管理层相处融洽有能力在同一时间处理多种任务有良好的沟通和组织能力技巧能够让我们的客人感到一贯的喜悦满意有能力细心的处理客人的要求当地语言和英语阅读，书写，口语流利在任何时候保持职业精神和风度具备数学技巧，电脑软件能力（按照要求）和一些酒店的运行知识

岗位职责1、定期培训本部门员工，不断提高服务技能和业务水平，做好每月考勤、更期表。2、各区域的运作情况，不断巡视各个岗位，能够在有突发事件发生时，可以及时处理。3、抓好传酒员的服务礼貌和工作纪律，要求讲礼貌用语和遵守公司的各项规章制度。4、及时处理客人投诉和员工之间的工作沟通问题，合理调解工作中的一切问题。5、随时检查各区域的运作情况，使之各项工作达到标准，并在过程中认真执行部门奖罚条例，做到奖罚分明。6、发现工作上的问题及时解决，主持每天例会，上传下达公司的有关通知、规章制度、规定等一些文件。7、做好各部门之间的沟通和协调，主动解决问题，并及时将问题反映给部门经理。8、检查各区域的准备工作和员工的仪容仪表，不合格或不符合规定的要马上指正。9、查看饮品、食品的出品要求，做好打苛、分单、分区工作。安排传酒员出单，使饮品、食品及时送到台房。10、负责本区域员工纪律、礼貌礼仪、工作安排和处理日常事务，尽量要做到不偏不倚，能够公平、公正、公开。11、收集员工在工作中的各种信息，并每日写好工作日记上交楼面经理，每天在班前或班后向楼面部经理汇报有关工作情况。12、认真记录好每天的出品情况，以及和部门配合的情况，对于异常的事情要特别记录清楚，下班前将单据交予经理。岗位要求1、熟悉菜肴酒水知识，送餐服务的工作规范及质量标准2、熟知接待服务中的礼节礼仪3、有较强的语言表达能力及推销能力

岗位职责：1. 协助经理确保部门顺利运营2. 为客人提供细致、周到的服务，从而提升客人的入住及用餐体验3. 熟悉餐饮服务及酒水知识岗位要求：1. 具有国际品牌相关岗位1年及以上工作经验2. 良好的中英文表达能力3. 善于沟通、有较强协调能力

岗位职责1.检查服务员的仪表仪容，监督送餐部服务员和订餐员的工作。2.安排服务员给宾客送赠品(如果篮、花篮、巧克力等)。3.安排服务员收回房间通道及其他区域用过的餐车及餐具，并送往洗碗间。4.送餐前，检查送餐车、托盘及赠品，确保一切准备就绪，一旦需要，即可送出。5.控制营业所需的餐具，定期参加盘点。岗位要求1.中技以上学历，有在5星级同岗位工作2年以上。2.年龄：30-40周岁3.熟悉菜肴酒水知识，送餐服务的工作规范及质量标准。4.熟知接待服务中的礼节礼仪。5.能用英语为外宾客提供服务。

岗位要求 1.对工作认真踏实,工作态度端正,能吃苦耐劳； 2.掌握必需的食品、酒水知识,有一定的服务技能； 3.身体健康,仪表端正。

To properly train all new employees of the daily In Room Dining operations, including safety and sanitation procedures.在部门日常营运中，负责培训所有新入职员工，包括生产安全和卫生指引。To control work flow and assignment of work on designated shift.按要求带领完成班次内所有布置的营运任务。To ensure that all staff on assigned shift follow established policies and procedures.确保所有班次内员工能够按照部门规章制度完成任务。To monitor and ensure the quick delivery of all orders.监督和确保所有的派送任务高效有序完成。To be responsible for effective handling of all hospitality requests and VIP service.高效负责处理所有VIP的客房送餐服务。To perform all related serving duties as required or requested.根据要求完成上级布置的所有营运所需的服务。At least 2 years at same positions in other 5 star Luxury Hotels or Brand Restaurant.至少2年在其他五星级豪华酒店相关工作经验 或 品牌餐厅的工作经验。Food and Beverage background is necessity.必须是餐饮服务背景。

岗位职责1.检查服务员的仪表仪容，监督送餐部服务员和订餐员的工作。2.安排服务员给宾客送赠品(如果篮、花篮、巧克力等)。3.安排服务员收回房间通道及其他区域用过的餐车及餐具，并送往洗碗间。4.送餐前，检查送餐车、托盘及赠品，确保一切准备就绪，一旦需要，即可送出。5.控制营业所需的餐具，定期参加盘点。岗位要求1.中技以上学历，有在5星级同岗位工作2年以上。2.熟悉菜肴酒水知识，送餐服务的工作规范及质量标准。3.熟知接待服务中的礼节礼仪。4.有较强的语言表达能力，及推销能力。5.英语四级以上，能用英语为外宾客提供服务。

Jing An Shangri-La, West Shanghai is located right in the heart of the Jing An central business District, it is the focal point of the Jing An Kerry Center. The hotel has total 508 guest rooms and 6 distinctive restaurants. It sits on a network of public transport,including direct underground passages to the Metro Lines 2 and 7. Its prime downtown location provides extensive convenient transportation coverage. 上海静安香格里拉大酒店坐落于静安区中央商务区的中心地带，是静安嘉里中心的聚焦点。酒店共有508间客房，6家特色中、西、日餐厅。酒店紧邻四个街区，楼宇底层连接地铁2号线或7号线，其优越的市区中心位置提供了广泛便利的交通覆盖。 We are currently looking for a Service Associate/Leader - IRD to join our F&B team. As a Service Associate/Leader - IRD, we rely on you to: Interact and engage with guests and maintains high quality service standardsMotivate team members and maintain a high level of team spirit (or team cohesiveness)Handle guest complaints effectively and professionallyConsistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspectiveSupport the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, etc.    We are looking for someone who: Has a passion for Food & BeverageLoves interacting with guests Believes in teamwork Communicates with fluency in EnglishPreferably has experience working in either a luxury restaurant or a 5* hotel backgroundA self-starter and a team player Enjoys being challenged 工作概述： 与客人互动并保持高质量的服务标准激励团队成员，保持高度的团队精神(或团队凝聚力)有效和专业地处理客人的投诉始终如一地从同事、客人和老板的角度来提高满意度与服务经理合作支持日常运营，协助完成月度预测、周计划等工作  岗位要求： 对餐饮有热情喜欢与客人互动相信团队合作能用流利的英语沟通有豪华餐厅或五星级酒店工作经验者优先积极主动，善于团队合作喜欢挑战 If you are the right person, what are you waiting for？ Click the apply button now！

PRINCIPAL RESPONSIBILITIES 主要职责 ·         Assume responsibility of daily operations in Private Kitchen to ensure a smooth running, profitable operation within the framework of the hotel.负责私家厨房的日常营运，保证餐厅营运顺畅，使酒店的运营处在一个收益的框架上。·         Actively support the Quality Improvement Process.积极改进服务质量。·         Assist in working toward positive financial results.积极协助上级，完成良好的收益。·         Assist in ensuring that scheduling functions are performed accurately and on a timely basis.协助确保每个时间段的工作准确地完成。·         Assist in maintaining a highly motivated and well-trained staff.协助上级培训一个高度热情和训练有素的同事。 OPERATIONS运营 ·         Open and close shift in accordance with the manager checklist.遵照上级的安排表来开始和结束一天的营运。·         Initiate aggressive guest interaction through seeking and soliciting feedback from guests.与客人进行积极的互动和交流，征求他/她们的反馈意见。·         Train, maintain and enforce all Langham service standards in the outlet.在餐厅中，培训、维持和执行所有朗廷酒店的服务标准。·         Enforce the Langham standardized drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the Bar Guide.执行朗廷酒店规范的饮料配方，以确保给客人提供的饮料具有一贯的品质。·         Properly execute revenue and check control procedures on shift.严格执行收入和账单的操作程序。REQUIREMENTS 职位要求 Education 教育学历·         Minimum Vocational School至少为专业学校毕业。 Experience 经验·         Minimum 2 years restaurant operations experience.至少两年餐厅工作经验。 Job Skill / Knowledge 工作技能 / 知识·         Demonstrated strong hospitality and communication skills.有较好的服务精神和沟通技巧。·         Demonstrated strong work ethic.有较强的工作敬业精神。·         Demonstrated great hospitality skills and sensitivity to guest needs.良好的服务待客技巧预知客人的需求。·         Demonstrated a good understanding of food production.对食物产品知识的充分了解。 Computer Knowledge 电脑知识·         Knowledge of MS office software能够使用日常的办公室软件。 Language Proficiency 语言能力·         Demonstrated good communication skills in English and Mandarin.具备良好的英语和普通话表达能力。

PRINCIPAL RESPONSIBILITIES 主要职责 ·         Assume responsibility of daily operations in Private Kitchen to ensure a smooth running, profitable operation within the framework of the hotel.负责私家厨房的日常营运，保证餐厅营运顺畅，使酒店的运营处在一个收益的框架上。·         Actively support the Quality Improvement Process.积极改进服务质量。·         Assist in working toward positive financial results.积极协助上级，完成良好的收益。·         Assist in ensuring that scheduling functions are performed accurately and on a timely basis.协助确保每个时间段的工作准确地完成。·         Assist in maintaining a highly motivated and well-trained staff.协助上级培训一个高度热情和训练有素的同事。 OPERATIONS运营 ·         Open and close shift in accordance with the manager checklist.遵照上级的安排表来开始和结束一天的营运。·         Initiate aggressive guest interaction through seeking and soliciting feedback from guests.与客人进行积极的互动和交流，征求他/她们的反馈意见。·         Train, maintain and enforce all Langham service standards in the outlet.在餐厅中，培训、维持和执行所有朗廷酒店的服务标准。·         Enforce the Langham standardized drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the Bar Guide.执行朗廷酒店规范的饮料配方，以确保给客人提供的饮料具有一贯的品质。·         Properly execute revenue and check control procedures on shift.严格执行收入和账单的操作程序。·         Handle daily colleague relations (i.e. scheduling, time adjustments).处理日常同事的协作关系（例如，班次调整）·         Maintain a safe & sanitary work environment for all colleague & guests.为所有的同事和客人，建立一个安全及卫生的工作环境。·         Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks).为餐厅营运提供尽可能的帮助（例如，工作时间表，楼层安排，预定）·         Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.找到可能发生的问题的解决方法。（如电话服务，最后一分钟的预定，或其他每天可能发生的问题）·         Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied.在餐厅营运时，确保在各自的岗位上，协助服务员或领位员，使客人满意。·         Ensure that only a quality product is served.确保所提供的食品和饮料有质量保证。·         Ensure all side work is done on a daily basis.确保完成每天的工作。·         Maintain proper colleague uniform standards.保持同事按标准穿着制服。·         Manage an effective repair and maintenance program through the use of work orders, inspections, etc.通过工作分配和突击检查，建立起一个有效的工程维护及保养程序。·         Understand & teach empowerment principles to ensure guest satisfaction.理解和指导授权原则，以确保客人的满意度。·         Exercise station rotation to ensure stations are distributed fairly.运用岗位的轮换制，来确保工作安排的合理性。·         Above all, to lead by example through a “hands on” approach to motivate our colleagues to excel.综上所述，要以身作则，为同事树立起良好的榜样，激励同事的工作热情。 HUMAN RESOURCES人力资源 ·         Implement an effective training program for new and current colleagues using use records, menus, and appropriate reference manuals.通过使用记录，菜单以及适当的参考手册对新加入及现有的同事实施有效率的培训课程。·         Encourage problem solving by colleagues through proper training and empowerment.通过所有可能的培训和授权来激励同事解决问题。·         Establish effective communication with colleagues to gain their trust and respect.和同事建立有效的沟通，以争取他们的信任和尊重。·         Maintain fair and consistent counselling and/or disciplinary procedures.建立公平和一致的辅导及纪律处罚程序。·         All details regulatory framework refer to colleague Handbook.所有规章制度请参照员工手册。 ADMINISTRATIVE 行政管理 ·         Communicate directly and/or through the use of the logbook to next shift supervisor or manager.直接或通过日志本与下一班次的主管或经理进行沟通。·         Identify and recommend incentive programs, new ideas, and methods of operation.确定并推荐奖励项目、新主意和方法进行运作。·         Promote positive inter-department relations.积极推动部门与部门之间的关系。·         Be aware of accident prevention and help enforce safe working conditions. Zero accidents are our goal.了解事故预防并加强工作安全，目标是零事故Perform any duties assigned by the Management deemed necessary.执行任何管理层委托的工作。 REQUIREMENTS 职位要求 Education 教育学历·         Minimum Vocational School至少为专业学校毕业。 Experience 经验·         Minimum 2 years restaurant operations experience.至少两年餐厅工作经验。 Job Skill / Knowledge 工作技能 / 知识·         Demonstrated strong hospitality and communication skills.有较好的服务精神和沟通技巧。·         Demonstrated strong work ethic.有较强的工作敬业精神。·         Demonstrated great hospitality skills and sensitivity to guest needs.良好的服务待客技巧预知客人的需求。·         Demonstrated a good understanding of food production.对食物产品知识的充分了解。 Computer Knowledge 电脑知识·         Knowledge of MS office software能够使用日常的办公室软件。

招聘岗位：1.送餐部主管/领班，掌握服务用英语，2-3年国际星级酒店相关工作经验；2.中餐厅主管/领班，星级酒店中餐厅工作经验，形象气质佳；3.西餐厅领班，掌握服务英语，具有1年星级酒店西餐经验。

1.高中以上学历，同等星级酒店工作经验优先。2.具有良好的工作计划能力、信息沟通能力、处理顾客投诉和解决问题的能力。3.性格开朗、头脑灵活、工作踏实，具有较强的服务意识和责任感。4.有良好的团队合作意识。5.熟悉菜肴酒水知识，送餐服务的工作规范及质量标准6.熟知接待服务中的礼节礼仪