Be responsible for managing ADD Restaurant/bar to deliver an excellent guest servicewhile training talent and working within budgeted guidelines.
负责管理全日餐厅，为客人提供优质的对客服务，培训人才并在既定指导方针下开展工作。
Primary Responsibilities主要职责
Administration
行政
· In the absence of a Manager,conducts shift briefings to ensure hotel activities and operationalrequirements are known.
当经理不在场时，负责人才的监督和管理指导，确保部门的正常运行。
· Endeavour to resolve allcomplaints during shift and logs all complaints in log book for further followup.
全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。
· Supervise cash handling andbanking procedures.
负责监督现金操作和交接程序。
· Prepare daily banking and cashflow reports.
填写部门营业收入报表。
· Establish and instruct talentin cash security procedures.
建立和指导人才正确处理现金程序。
· Deal with irregular payments.
处理非日常的付款。
· Supervise the maintenance ofservice equipment.
监管和维护服务设备。
· Monitor standards of guestfacilities and services.
监督客人设施和服务标准。
· Control stock and monitorsecurity procedures.
控制库存和进行安全监督。
· Assist with menu and wine listcreation.
协助开发新菜单和酒水单。
· Supervise functions.
监督和管理所有餐饮活动。
· Supervise outlet service.
监督和管理部门服务标准。
Financial andRevenue Responsibilities
财务及收入职责
· Drive sales to maximizebudgeted revenue.
推动销售达到收益最大化。
· Saving all kinds of expenses.
节约各项费用。
· Saving the energy cost.
节约能源。
· Works with superior in thepreparation and management of the department’s budget and is aware of financialtargets.
与上级一起，管理本部门财务预算。
Learning & Development and Talent & Culture
学习与发展和人才与文化
· Recruit, manage, train anddevelop the Restaurant team.
招聘、管理、培训和发展餐厅团队成员。
· Deals effectively with Talentsfrom diverse backgrounds
有效地处理来自不同背景的的人才。
· Avoids overusing status orposition power
避免过度使用身份或职位权力
· Earns a reputation forfairness and approachability
做到和蔼可亲，平易近人。
· Ensure that guest and Talentinformation and transactions are kept confidential during and after employmentwith the company
确保在职期间和离职后，为客人和人才信息和事务保密。
· Ensure wherever possible thattalents are provided with a work place free of discrimination, harassment andvictimization.
确保人才不会受到与工作场所相关的歧视，骚扰和侵害。
· Treats complaints ofharassment and discrimination promptly and confidentially
及时并且保密地处理骚扰、歧视的投诉。
· Treat customers and colleaguesfrom all cultural groups with respect and sensitivity.
谨慎和尊重地对待不同文化群体的客户和同事。
· Identify and deal with issueswhich may cause cross cultural conflict or misunderstanding.
识别和谨慎处理那些可能会引起交叉文化引发的冲突或误解。
Guest Service Responsibilities
对客服务的责任
· Build and maintain positiverelationships with all internal customers and guests in order to exceed theirneeds.
与所有的酒店客人建立并保持积极的关系。
· Take action to address theseneeds in order to exceed their expectations.
努力去预知客人需求以便满足并超出他们的需求。
· Create a positive hotel imagein every interaction with internal and external customers.
在与国内外的客人交流时，努力保持酒店的正面形象。
· Adhere to hotel brandstandards.
坚持酒店的品牌标准。
· Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests.
保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。
· Assist guests and escort themto locations within the hotel at their request.
在酒店内部，如果客人要求，一定要帮助客人并把他带到要去的酒店内的任何地方。
· Maintain knowledge of specialprograms and events in the hotel in order to recognize and respond to guestsneeds.
对特殊活动和事件要有了解以便回答客人的需求。
· Maintain current Hotel informationto be able to provide information to guests.
了解最新的酒店知识以提供给客人最新信息。
· Implements Procedures whichenhance the guest experience.
执行正确的程序以提高客人的体验。
· Deals diplomatically andskillfully during guest interactions.
有礼貌，有技巧与客户进行接触。
ProfessionalTechnical Responsibilities
专业技能
· Implement working schedulebased on forecast, banquet reservation, group and VIP arrivals.
根据预测、宴会预订、团体餐的安排及重要宾客的人数来安排工作。
· Record sales, complaints,solutions and equipment.
做好销售、宾客投诉、解决办法及相关人才、设备的记录。
· Make recommendations tosuperior, improve working efficiency and sales so as to increase resources andcontrol cost.
给领导提出建议，提高工作效率，促进销售，并达到增源节支的目的。
MainComplexity/Critical Issues In The Job主要复杂/关键工作事项
· To continuously seek ways toassist management in the outlet to maximize revenues and profit.
想法设法，协助管理餐厅部门的收入和利润最大化。
· All Talents may be assigned toother duties in the hotel as and when required by business levels.
所有人才都要求体现酒店节能意识并有效地操作节约成本的程序。
