·
Oversee the implementation of
linen room standards and procedures
·
监督布巾房各项标准和工作程序的执行 。
·
Recommended changes to these
standards and training needs on an ongoing basis
·
就这些标准和培训需求提供持续性的改进建议。
·
Maintain a current and thorough
knowledge of all linen room systems
·
熟知布巾房系统最新和最全的信息。
·
Open and close the shift and
ensure effective shift hand over
·
负责管理接班和交班工作,以确保交接班过程的有效进行 。
·
Distribution and collection of
keys
·
分发和收集钥匙。
·
Management of all incoming and
outgoing calls to Linen Department
·
处理布巾部所有呼入和呼出的电话。
·
Solve employee grievances
·
解决员工受到的不公正待遇问题。
·
Direct task allocations and
change according to volume and peak periods
·
依据工作量和高峰期等因素对工作进行分配及变更。
·
Perform quality inspections
·
进行质量检查。
·
Prioritize VIP or difficult
guests
·
优先处理贵宾和难对付的客人 。
·
Liaise with Housekeeping for
guest and hotel requirements
·
就客人和酒店的要求与客房部联系。
·
Ensure staff uniforms and hotel
linen is processed and delivered in a timely manner
·
确保员工制服和酒店布巾及时得到清洗和派送。
·
Co-ordinate special projects
(eg equipment routine service; stock inventories)
·
就特别项目进行协调(如设备的例行维修和存货盘点)。
·
Manage all special requests
made by guests
·
处理客人的特别要求。
·
Ensure consistency within the
department
·
确保部门内工作的一致性。
·
Ensure you have complete
knowledge of hotel departments, service areas, layouts and facilities and the
location of these
·
熟知酒店各部门、服务区域、布局、设施及其各自具体位置。
·
Supervise linen storage areas
·
监管布巾存储区。
·
Maintain adequate stock levels
·
保持足够的库存水平。
·
Complete stock-takes as
required
·
按要求完成库存盘点工作。
·
Conducts shift briefings to
ensure hotel activities and operational requirements are known
·
进行交接班说明,确保了解酒店的工作和运营需求。
·
Works with Superior and Human
Resources on manpower planning and management needs
·
与上级领导和人力资源部一起进行人力规划和管理需求。
·
Works with Superior Director of
Finance in the preparation and management of the Department’s budget.
·
与上级领导和财务总监一起编制和管理部门预算。