Operational
营运
Loads linen into washer and adds specified amount of detergent, soap, or other cleaning agent.将布草放入洗衣机并加入规定数量的洗涤液、皂液或其它清洗剂。
Operates machine that automatically washes and rinses linen.操作自动水洗及漂洗布草的机器。
Lifts clean, wet linen from washer and places them successively into wringers and dryers for measured time cycles. 从洗衣机中取出洗净的湿布草并将其依次放入绞干及烘干机，并调好时间。
Sorts dried linen according to identification numbers or type. 根据辨认号和类别分拣干布草。
Folds and places items in appropriate storage bin. 折叠并将干布草放入规定的盛放箱。
Sorts and counts linen to verify quantities on laundry list. 分拣并根据洗衣单上的数量核对布草数。
Soaks contaminated linen in neutraliser solution in order to precondition linen for washing. 将脏污的布草放入中性溶液中浸泡，以为水洗做好预处理。
Mixes chemicals and bleaches according to formula. 根据配方混合药液和漂白剂。
Spots stains on garments with specific chemicals prior to laundering/ dry cleaning. 在进行水洗/干洗前，用专门的清洁剂去除衣物上的污渍。
Operates dry-cleaning machine by setting automatic controls. 通过设定自动控制，操作干洗机。
Finishes clean garments by pressing, steaming, folding and bagging. 通过熨平、蒸熨、折叠和包装完成对衣物的清洗程序。
Delivers clean garments to guest rooms. 将干净的衣物送至客房。
Washing, drying, pressing, and folding of hotel linen and uniforms. 水洗、烘干、熨平和折叠酒店的布草和制服。
Sorting and sending of dry cleaning to outside contractor. 分拣并把要干洗的布草送到外面的联系人。
Examines laundered items to ensure cleanliness & serviceability. 检查洗涤的物品，以确保其干净及可用性。
Sends torn linen to seamstress for repair. 将破损布草送到缝衣间修补。
Stores laundered linen on shelves & hangs uniforms, after verifying numbers.核准了所洗布草的数目后，将其存放在架格上及制服架上。
Issues linen and supplies. 发放布草及用品。
Records daily production of linen & uniform. 记录每日的布草和制服。
Use and control hotel key according to hotel policy and Housekeeping principle.根据酒店的政策和客房部的规定使用和控制万能钥匙。
Reports complaints or problems to Team Leaders/ Assistant Manager if no immediate solution can be found. 如果不能马上找到解决办法，则将客人的投诉或问题报告给领班/副理。
Ensures a high level of product knowledge of hotel. 确保高水平的酒店产品知识。
Ensures a high level of customer service is consistently maintained. 确保持续提供高水平的对客服务。
Ensures the Team Leader/ Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.确保将任何来自客人或其它部门的反馈及时并准确地沟通给副理/领班。
Complies with the Hotel’s Policies & Procedures relating to Housekeeping. 遵守酒店关于客房部的政策和程序。
Complies with all systems and procedures as laid down by Rooms Division. 遵守房务部的系统和程序。
Performs routine duties in ensuring the linen and uniforms meet Hyatt brand standards. 在日常工作中，确保布草和制服达到凯悦的品牌标准。
General
总则
Provides courteous and professional service at all times. 始终提供礼貌且专业的服务。
Attends departmental training sessions as scheduled to improve skills and knowledge. 根据安排参加酒店的培训课程，以提高技能和知识。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. 礼貌且高效地处理客人及员工的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级汇报。
Strictly adheres to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. 严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
Ensures high standards of personal presentation & grooming. 确保高标准的个人形象和仪表。
Maintains positive guest and colleague interactions with good working relationships. 与客人和同事保持基于良好工作关系的接触。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company. 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
(增加: Be flexible and adapt to rotate within the different sub departments of the Rooms Division or any other Department. 灵活并接受在房务部内的部门及其它部门的轮换工作。)
