Scope and GeneralPurpose of Job岗位职责范围与目的:
Manage the laundryoperations to include all uniform, guest room/suite linens and all linens formultiple outlets and catering/convention facilities, fabric repairs, and/orguest dry cleaning services to ensure product quality standards are met andthat optimum service is provided to hotel guests according to hotel and companybusiness objectives.
管理洗衣房的工作,包括所有制服、客房和套房的布草,所有餐饮场所和会议场所的布草,设施设备报修、维护,客人的干洗服务,根据酒店和公司的业务目标,确保符合所有产品质量标准,为酒店客人提供优质的服务。
Job Summary岗位概述:
Increase reenue andcost control.Guarantee quality guest experience
增加收益,控制成本,确保质量以及客户体验。
Major Duties &Responsibilities职责义务
1. Possesa complete knowledge of washing, spotting, starching, dry-cleaning and pressingtechniques
全面掌握湿洗、去渍、上浆、干洗和熨烫的技能。
2. Ensurethat all items laundered and dry cleaned within the hotel’s laundry arefinished to the highest standard achievable and returned to the guests or staffin immaculate condition
确保酒店洗衣房的湿洗和干洗服务均达到最高标准,所洗衣物均整洁的返还至客人或员工。
3. Organizemovement of dirty and clean laundry and of guest valet service
组织洗前和洗后的衣物的运送和上门送衣服务。
4. Ensureall damaged linen and uniforms are sent to the uniform room for repairs ordiscarding
保证所有破损的布草和制服均被送至制服房修补或丢弃。
5. Controland record chemical consumption and reorder as required
控制并记录洗衣粉消耗情况并按要求订货。
6. Assistin maintaining records of stock and equipment
协助保管库存和设备记录。
7. Superviseall employees with the Laundry Department
监督洗衣部的所有员工。
8. Ensurean accurate valet delivery
确保上门送衣服务的准确性。
9. Ensuredaily production records for linen and uniforms are maintained
对每日所洗的布草和制服的数量进行记录。
10. Ensuresthat regular preventive maintenance is carried out and reduce downtime withproper coordination with the maintenance department
与维修部合作,进行定期的预防性维修工作并减少机器的故障停机时间。
11. Workswith Superior leader and Human Resources on manpower planning and managementneeds
与上级领导和人力资源部一起进行人力规划和管理需求。
12. Workswith Superior leader and Director of Finance in the preparation and managementof the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。
13. Assist and participate in the linen anduniform management of the second hotel, provide rational suggestions, andensure that the project proceeds as planned
协助并参与第二酒店的布草和制服管理,提供合理化建议,确保项目按计划进行
14. Assist management and supervise the departments’ assetsand inventory work of two hotel to ensure that hotel assetsare well maintained and recorded
协助管理和监督两家酒店部门资产及盘点工作,确保酒店资产能得到完善的维护和记录
15. Actively expanding external washingbusiness; Including guest clothing, linens, uniforms, special clothing care,ironing and other services; Strictly control costs and coordinate all matterswith external business companies
积极拓展外洗业务;包含客衣,布草,制服,特殊衣物护理,熨烫,等服务;严格控制成本,和外部业务公司对接所有事宜