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列表 明细
薪资: 1万-1.5万 经验:8年以上 企业类型:国内高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

岗位职责1.制定和实施房务部的运行计划、预算计划。 2.优化房务部的管理体系。下达房务部的运行管理目标.3.全面控制部门的管理费用、固定费用和变动费用,节约开支。 4.定时查阅各部门的工作日记和每周总结汇报,督查各部门的工作进度及时发现问题,纠正偏差,作出处理。5.对本部门的安全、消防、卫生工作负责,及时掌握新的规范、条例。因地制宜的实施好各种防范工作。6. 熟悉本部门经营范围内的经营管理和行政管理知识,了解与商业、酒店等经营有关的法律法规知识。岗位要求1.大专年以上,王星级酒店所属区域管理经验,2年以上所属职务经验(工作地点在上海)。2.形象气质良好。3.至少部门经理以上职务参与过一家5星以上酒店的全程筹备经验,具备筹备开业经验。4.了解熟悉客人的消费心理关注客户需求。5.全面负责房务部的运营、管理及使客房利益最大化。6.具有良好的沟通技巧和对客沟通能力,和超前的创新意识、营销思路和丰富的房务管理经验。

薪资: 面议 经验:1年以上 企业类型:国内高端酒店/5星级
地区:江苏-常州 食宿:提供食宿

岗位职责1.负责所管楼层服务员的工作安排和调配,合理安排工作任务。2.检查所管辖楼层所有当日离店房间及住客房间(VIP房)的卫生清扫情况、设施的完好情况,确保客房的卫生干净、物品整齐、设备完好、环境舒适。3.检查所管辖区域楼层公共区域的卫生清洁情况,及各种设备设施的完好情况。4.检查并控制所管辖楼层各类客房用品及清洁用品的消耗情况,确保各种物品在工作间有适量的备用。5.在客房出租紧张时帮助服务员迅速清扫离店房间卫生,并及时将清扫合格的离店房报至客户服务中心,确保客房的及时出租。6.负责汇总检查中发现的所有工程问题,认真填写《工程报修单》送到工程部门进行维修,并对维修后的正常使用情况进行检查,将《工程报修单》底单交到客房部留存。7.巡视检查所管楼层的安全情况,发现任何可疑情况及上报部门;检查所管区域消防设备设施的数量及摆放情况。岗位要求1.高中或同等以上文化程度。2.有1年以上楼层工作经验,熟悉客房服务流程、标准。 

薪资: 1万-1.5万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:江苏-无锡 食宿:提供食宿

Provide a professional, advisory and executive support service to the General Manager to assist in meeting the strategic goals of the establishment.为总经理提供专业的,可供咨询和执行的支持,以辅助达到策略目标。Implement strategies aimed at cost minimization, productivity maximization without reduction of Quality Standards.在维持质量标准的基础上实施战略,确保成本最小化及生产效率最大化。Ensure operation runs within out looked financial framework.确保工作运行不超过财政框架。Monitor and review Quality Standards for the Department.监督并回顾部门质量标准。Coordinate appropriate projects for all Rooms Departments.协调所有房务部相应项目。Negotiate contracts with approved suppliers as per corporate policy.在符合公司政策下与有资质的供应商协商合同。Monitor guest questionnaires and GSI results to identify shortfalls and remedy service issues.监督客户问卷和客人满意度指数结果以鉴定服务问题和补救措施。Control and monitor availability of rooms, room types and rate categories.控制并监督客房使用情况,客房类型和费用类别。Purchase operational supplies as required within budget and outlook.在预算和前景允许范围内采购工作产品。Attend promptly to all guest complaints and requests.及时回复客户抱怨和要求。Complete and update annually Standards and Procedures for the Rooms Division.完善并提升房务部年度标准和程序。Oversee the inspection of VIP rooms and suites.监督VIP房间和套间的检查。Participate in the preparation of the Strategic Business and Operating Plans.参加商业战略和工作计划的准备。Prepare monthly outlook/forecast reports and compile rooms reports as requested.准备每月的前景或预测报告,如有需要亦准备客房报告。Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.回顾员工发展和行为,鉴定核心成员从而提供进一步发展并建构职业生涯执行并维护培训系统,确保员工拥有必要计划和技能来有效完成他们的工作。Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.在预算、商业预期和恰当的工业条款纲领内准备工作日程表和年假计划表。Conduct development and performance reviews, identifying key personnel for further development and structured career pathing.监督部门内新员工的挑选和录用。Conduct regular staff meetings to keep all associates informed.开展定期员工会议确保所有员工被告知信息。Participate in the Hotel “Manager on Duty” program.参与酒店“值班经理”项目。Ensure compliance with legislated heath and safety requirements within the workplace.确保工作区域符合法定健康安全标准。Comply with all Corporate and Hotel Standards and Procedures.遵从所有公司和酒店标准和程序。Promote by example the principles of “The Power of Service”.促进例如“服务的力量”的准则。Actively promote a work environment, which cares for guests and associates alike.积极提升工作环境,从而关爱客户以及员工。

薪资: 3千-4千 经验:2年以上 企业类型:国内高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

岗位职责1.对员工考勤、考绩,根据他们工作表现的好坏,进行表扬或批评。2.掌握所辖客房的状况。3.检查客房部的设施和管理,抽查本部门工作质量及工作效率。4.负责对部门的工作策划,督导,与本部门的财政预算。5.熟悉部门的运作情况,处理每天的事务,发现问题及时进行指导。6.留意宾客动态,处理一般性的宾客投诉,有重大事故时须向部门经理报告。岗位要求1.大专学历或同等文化程度。2.有基语英语会话能力和一定的组织能力及协调能力。3.从事楼层主管工作至少半年以上。4.熟悉客房管理专业知识、熟练运用电脑。

薪资: 6.5千-1.4万 经验:不限 企业类型:国内高端酒店/5星级
地区:江苏-南京

工作描述Job Description1.    本岗位负责客房部和洗衣房的所有部门的运营,并且协调餐饮部、前厅部及工程部等其它部门。This position is concerned with over-all operation of Housekeeping and Laundry and coordinating with all related department mainly Food & Beverage, Front Office and Engineering.2.    指导监督客房部每天的运营,保证客房和公共区域都达到清洁标准以及所有员工的对客服务水准。To direct the activities of Housekeeping daily operation to maintain and improve high cleaning standard of guestrooms and public areas as well as courteous service to guest.3.    亲自为本部门的所有员工制定职业技能分析。To establish the skills analysis manual for all the team member in Housekeeping Department.4.    与人力资源部门配合,执行对本部门员工的雇佣解聘、薪金奖励及罚金制度。To administrate the hiring and handle the resignation, rewards, reprimand of all the team member in Housekeeping and Laundry Departments in consulting with Personnel Office.5.    确保所有区域都达到了清洁标准。To establish standard of cleanliness for all the area under his / her control.6.    建立一系列工作标准并且使员工达到标准要求。To institute working rules and practices to meet these standard.7.    为员工制订设计培训计划、方法及步骤。To establish training program, methods and procedures for development of employees.8.    在助手的协助下,监督楼层主管、楼层服务员、布草房员工、缝纫工清洁工、地毯清洗工、文员及洗衣房员工的正常工作。With the assistance of subordinates, to supervise team member of Floor Supervisors, Room attendants both in public area and guest rooms. Linen room attendants, Seamstresses, Carpet men, Order Takers, Clerks and Laundry Workers.9.    平衡协调淡旺季的员工工作安排,维持控制工资成本。To balance team member working schedule to meet peak and slack periods and maintain a close payroll control.10.  制定每年的制服预算以及客房部的FF&E,在管理部门和其它相关部门的协调下经营制定设备装置预算。To prepare annual uniform budget, annual Housekeeping FF&E and operating equipment budget in consulting with management and the relevant department.11. 巡视酒店各个楼层、安全通道、楼梯、顶层、办公室、所有公共区域,同样确保其清洁度。To tour the guestrooms floors, back stairways, rooftop, offices and public areas to ensure the cleaning are well maintained.12.和工程部保持有效沟通与合作,维护保养客房,使房间一直处于一种良好的状态。To maintain effective communication with Engineering for repairing and maintaining of guest - rooms and ensure rooms are in good condition at all times.13.与前厅部协调配合,关于关闭维修房和需全面清理的房间,并保证在最短时间让其恢复以供出售。To consult with Front Office regarding room blocking for special repairing or spring cleaning and return for sale at short length of time. 任职资格 Qualification1. 具有良好的关于楼层,公共区域以及洗衣房方面的专业知识Good knowledge of all Housekeeping areas, i.e. Guest floor, P.A. and laundry operation2. 具有良好的管理才能Good manager of people.  3. 不断改进品质的能力Quality improvement skills4. 至少3年以上行政管家工作经验,以及3-5年管家部其他职位工作经验Min 3 years in Housekeeper position, plus 3-5 years in other supervisory Housekeeping position (项目地点:江苏、安徽、昆明区域)

薪资: 2万-3万 经验:5年以上 企业类型:国内高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

以上职位为金鹰国际酒店管理集团旗下河西金鹰世界G-HOTEL筹备项目G-HOTEL 位于南京新地标--全球首例的非对称三塔连体,亚洲最大的综合商业体中心内,总建筑面积达 91.8万平方米的“非对称三塔”完美融合了酒店、购物、办公、住宅等多重功能。G-HOTEL 由国内顶级设计团队倾力打造,面积为 12万平方米,融合了独特的时尚风与南京古都民国风相结合,奢华不失古韵,旨在打造成为南京第一家拥有 469 间奢华型房间的酒店。44 层的全日制餐厅、中州古都式空中楼阁茶廊、5C 特色的大堂酒吧、香港粤菜精菜馆、新闻发布中心、日式餐厅、米其林餐厅以及 49F 豪华 SPA、空中无边泳池,水景酒吧……来自云端的G-HOTEL期待您的加入……工作描述Job Description1. 主管前厅部和管家部及水疗中心的各项事务,确保达成既设质量和宾客服务标准,实现部门营收于利润目标。Direct the activities of the Front Office area and Housekeeping Department and SPA to ensure the achievement of established quality and guest service standards and departmental revenue and profit goals.2. 遵守政府对应急程序和酒店安全相关的法律或其它规定,同时遵守品牌标准和当地政策与流程。Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures.3. 参与准备部门年度预算与财务计划。重点通过房价策略、筑房启动和排房管理,监控预算和控制人力成本和各项费用。Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.4.准备并提交各项统计资料与经营报表,并按要求提供各种分析和报告。Prepare and submit statistical & performance reports, forecast analysis and reports as required.5.确保宾客抵达酒店时受到欢迎和问候,把握时间和宾客进行交流。以恰当的方式对宾客的投诉予以回应,通过与宾客建立良好的关系并获取反馈,不断提升宾客满意度。Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.6.对前厅和公共区域进行例行检查,若发现任何问题马上采取行动。Conduct routine inspections of the Front Office and public areas and take immediate actions to correct any deficiencies.7.确保对宾客满意度调查数据加以分析,开发并执行各种计划来达成既定目。Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals.8.定期审查所有财务交易,确保遵守政府法律及数据隐私要求等。Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met.9.在突发事件或危机情况中担当主要联络人;与当地消防、公安和应急部门人员建立联系。Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.10.在本地提升酒店和品牌知名度。鼓励团队成员参与社区组织与活动,开发本地业务。Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts.任职资格 Qualification1. 5年宾客服务或酒店服务工作经验,其中 2 年处于管理岗位,或具有其它同等学历及经验。Five years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience.2.良好的英语能力Good English language skill.3.良好的管理技能及沟通技巧Good supervisory skill and communication skill.4.良好的组织以及解决问题的能力Be good at organize and problem solving.

薪资: 2千-4千 经验:不限 企业类型:国内高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

酒店客房的清洁,年龄55周岁以内,为人踏实,能吃苦耐劳。有相关工作经验者优先。

薪资: 1万-2万 经验:3年以上 企业类型:国内高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

以上职位为金鹰国际酒店管理集团旗下河西金鹰世界G-HOTEL筹备项目G-HOTEL 位于南京新地标--全球首例的非对称三塔连体,亚洲最大的综合商业体中心内,总建筑面积达 91.8万平方米的“非对称三塔”完美融合了酒店、购物、办公、住宅等多重功能。G-HOTEL 由国内顶级设计团队倾力打造,面积为 12万平方米,融合了独特的时尚风与南京古都民国风相结合,奢华不失古韵,旨在打造成为南京第一家拥有 469 间奢华型房间的酒店。44 层的全日制餐厅、中州古都式空中楼阁茶廊、5C 特色的大堂酒吧、香港粤菜精菜馆、新闻发布中心、日式餐厅、米其林餐厅以及 49F 豪华 SPA、空中无边泳池,水景酒吧……来自云端的G-HOTEL期待您的加入……工作描述Job Description1.    本岗位负责客房部和洗衣房的所有部门的运营,并且协调餐饮部、前厅部及工程部等其它部门。This position is concerned with over-all operation of Housekeeping and Laundry and coordinating with all related department mainly Food & Beverage, Front Office and Engineering.2.    指导监督客房部每天的运营,保证客房和公共区域都达到清洁标准以及所有员工的对客服务水准。To direct the activities of Housekeeping daily operation to maintain and improve high cleaning standard of guestrooms and public areas as well as courteous service to guest.3.    亲自为本部门的所有员工制定职业技能分析。To establish the skills analysis manual for all the team member in Housekeeping Department.4.    与人力资源部门配合,执行对本部门员工的雇佣解聘、薪金奖励及罚金制度。To administrate the hiring and handle the resignation, rewards, reprimand of all the team member in Housekeeping and Laundry Departments in consulting with Personnel Office.5.    确保所有区域都达到了清洁标准。To establish standard of cleanliness for all the area under his / her control.6.    建立一系列工作标准并且使员工达到标准要求。To institute working rules and practices to meet these standard.7.    为员工制订设计培训计划、方法及步骤。To establish training program, methods and procedures for development of employees.8.    在助手的协助下,监督楼层主管、楼层服务员、布草房员工、缝纫工清洁工、地毯清洗工、文员及洗衣房员工的正常工作。With the assistance of subordinates, to supervise team member of Floor Supervisors, Room attendants both in public area and guest rooms. Linen room attendants, Seamstresses, Carpet men, Order Takers, Clerks and Laundry Workers.9.    平衡协调淡旺季的员工工作安排,维持控制工资成本。To balance team member working schedule to meet peak and slack periods and maintain a close payroll control.10.  制定每年的制服预算以及客房部的FF&E,在管理部门和其它相关部门的协调下经营制定设备装置预算。To prepare annual uniform budget, annual Housekeeping FF&E and operating equipment budget in consulting with management and the relevant department.11. 巡视酒店各个楼层、安全通道、楼梯、顶层、办公室、所有公共区域,同样确保其清洁度。To tour the guestrooms floors, back stairways, rooftop, offices and public areas to ensure the cleaning are well maintained.12.和工程部保持有效沟通与合作,维护保养客房,使房间一直处于一种良好的状态。To maintain effective communication with Engineering for repairing and maintaining of guest - rooms and ensure rooms are in good condition at all times.13.与前厅部协调配合,关于关闭维修房和需全面清理的房间,并保证在最短时间让其恢复以供出售。To consult with Front Office regarding room blocking for special repairing or spring cleaning and return for sale at short length of time. 任职资格 Qualification1. 具有良好的关于楼层,公共区域以及洗衣房方面的专业知识Good knowledge of all Housekeeping areas, i.e. Guest floor, P.A. and laundry operation2. 具有良好的管理才能Good manager of people.  3. 不断改进品质的能力Quality improvement skills4. 至少3年以上行政管家工作经验,以及3-5年管家部其他职位工作经验Min 3 years in Housekeeper position, plus 3-5 years in other supervisory Housekeeping position 

薪资: 2千-3千 经验:不限 企业类型:国内高端酒店/5星级
地区:江苏-南京

酒管公司旗下国仕达酒店招聘客房服务员 岗位职责:做好对客服务,查房分房的工作。任职资格:1、身体健康,能吃苦,2、品行端正,能吃苦耐劳,初中以上文化程度。工作时间:一天八小时双休缴纳五险一金,福利全!

薪资: 4千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

1.监督客房部各项标准和工作程序的执行;2.负责管理接班和交班工作,以确保交接班过程的有效进行;3.分配客房;4.检查客房;5.配合前台满足酒店和客人的要求;6.协调特别项目(如参观客房,除虫,窗户和地毯的清洁,客房供应量);7.确保部门内工作的一致性。

薪资: 6千-8千 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

PA Managermaintain a high customer service focus by approaching your job with the customers always in mind.在 整个工作过程中,始终保持高度的客户服务意识。To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.保持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.具有积极合作的精神, 以极其热心的态度对待所有的工作,并且乐于借助一切机会学习新技能以便于改进自己的工作表现。To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.具有极强的应变能力, 反映迅速并以积极的态度面对要求的改变,包括任何工作要求的改变。To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.具有极强的团队精神, 通过合作及对同事工作的支持达到团队的目标。To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel.能够积极的向客人及供应商推荐酒店的服务及设施。To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.在工作过程中能够做好本职工作,保证自己及其他人的安全。Assist  the  Executive  Housekeeper  in  the  day  to  day  operation  of  all  public  areas  both  hotel  and  office.Ensures all public area related areas are well maintained保证所有公共区域及相关区域状态良好Review and implement the cleaning schedule and contract cleaning projects on Daily, weekly, monthly basic.回顾和落实清洁计划,清洁项目的安排应以每天,每周,每月为标准。Identifies and implements training based on operation needs.根据部门的需要来确定培训计划。Conducts performance review on a regular basis.按规定评估员工表现。Ensures integrity and confidentiality of information at all times.在任何时候确保信息的真实性和保密性Acts as a bridge between management and rank and file employee.在管理层和员工之间起桥梁作用。Ensures employees are aware and well trained on all available automation.确保员工了解并得到现有设备的良好培训。Prepares and submits accurate monthly chemical consumption report in a timely manner.按月总结和准备当月清洁剂的消耗报表。Monthly report on preventative maintains of machine, equipment and tools inventory.每月汇报机器设备和工具的维护及盘点情况。Assumes other duties as assigned by theEH form time to time.完成部门行政管家临时安排的其他工作。                                Ensures all offices, washrooms, dormitory, staff lockers, car park, gardens are kept in good condition.            确保所有的办公室、漱洗间、员工倒班宿舍、更衣柜、停车场、花园处于最佳状态。Responsible  for  pest  control  in  both  hotel  and  office . 确保酒店与办公室无虫害。Screens applicants carries out disciplinary actions of dismissals. 维护酒店规定严格执行。Floor Manager 楼层经理Supervise the implementation of housekeeping standards and procedures in relation to:监督客房部各项标准和工作程序的执行 :Recommended changes to these standards and training needs on an ongoing basis就这些标准和培训需求提供持续性的改进建议。Maintain a current and thorough knowledge of all housekeeping systems对客房部所有系统有最新和完整的知识。Open and close the shift and ensure effective shift hand over负责管理接班和交班工作,以确保交接班过程的有效进行 。Distribution and collection of keys分发和收集钥匙。Management of all incoming and outgoing calls管理所有的呼入和呼出电话。Perform Room allocations and Perform Room inspections分配客房,检查客房Prioritise arrival rooms排列抵店客人客房的优先顺序。Liaise with Front Office for guest and hotel requirements配合前台满足酒店和客人的要求。Manage all special requests made by guests处理客人所有的特殊要求。Ensure consistency within the department确保部门内工作的一致性。Management of lost property for the hotel管理酒店的遗失财物。Ensure you have complete knowledge of room types, layouts and facilities确保具有客房类型,设计和设施的全面知识。Manage storage areas,Maintain adequate stock levels管理仓库,保存充足的用品存货。Complete stock takes as required按要求完成库存盘点工作。Maintain stock levels维持存货水平Conducts shift briefings to ensure hotel activities and operational requirements are known进行交接班说明,确保了解酒店的工作和运营需求。Works with Superior and Human Resources on manpower planning and management needs与上级领导和人力资源部一起进行人力规划和管理需求。

薪资: 4千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

岗位职责1.负责酒店的布草、员工制服和客衣的洗涤熨烫工作的正常运作。2.负责本部门员工的培训工作,进行业务指导及考核。3.监督安全生产及卫生管理工作,积极倡导“绿色酒店”环保意识。4.督导员工擦拭保养洗涤设备,与各部门建立良好的工作联系。5.教育员工遵守饭店各项规章制度和岗位工作规程;做好员工的思想工作。6.掌握洗烫设备、各类纺织物品和洗涤用品性能,在保证质量的前提下,做到高效低耗,控制成本。岗位要求1.X以上学历。2.X年以上洗衣部管理工作经验。3.熟悉部门专业知识,熟悉洗涤设备的使用。4.身体健康,相貌端正。5.受过专业培训。

薪资: 4千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

岗位职责1.对员工考勤、考绩,根据他们工作表现的好坏,进行表扬或批评。2.掌握所辖客房的状况。3.检查客房部的设施和管理,抽查本部门工作质量及工作效率。4.负责对部门的工作策划,督导,与本部门的财政预算。5.熟悉部门的运作情况,处理每天的事务,发现问题及时进行指导。6.留意宾客动态,处理一般性的宾客投诉,有重大事故时须向部门经理报告。岗位要求1.中专毕业学历或同等文化程度。2.有较强的英语会话能力和一定的组织能力及协调能力。3.从事楼层主管工作1年以上。4.熟悉客房管理专业知识、熟练运用电脑。

薪资: 面议 经验:2年以上 企业类型:国际高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

岗位职责1.协助洗衣房经理完成酒店各部门布草洗涤的质量及布草的收发、洗烫、制服房管理工作。2.协助洗衣房经理负责洗涤设备正常运转,管理好水、电、气的日常消耗、保管好易燃易爆及腐蚀性溶剂,严防事故发生。4.协助洗衣房经理完成检查当日酒店宾客洗衣情况,确保其洗涤质量。5.协助洗衣房经理完成与人力资源部配合做好员工制服领用、借用、退库、换季、制作等工作。7.协助洗衣房经理完成完成客房织品的定期洗涤及缝补。8.协助洗衣房经理完成与相关各部门配合,进行每月一次的棉织品及消耗品盘点。岗位要求1高中以上学历。2.3年以上客房工作经验,2年以上洗涤部管理工作经历。3.能编写工作计划和报表,有较强的口头表达能力。4.较强的组织能力,反应灵活,善于处人际关系。5.工作责任心强,热爱本职工作,能够承受工作压力6.丰富的洗衣房运作知识,良好的领导能力和管理技巧

薪资: 4千-5千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

SPECIFIC DUTIES工作任务:Ensure day-to-day operational efficiency of the section.确保每天每个部门的工作能被有效的完成。a. Assign rooms and delegate jobs to room attendants / housemen.确定房间和指派工作给楼层服务员。Ensure staff under his / her jurisdiction performs their duties and responsibilities according to approved systems and procedures.确保员工在领班的管辖内对他们的工作负责。Give additional assignments over and above regular duties if required.如果有要求可以给于额外的协助。Prepare work schedules and distribute work assignments / projects and room allocations for VIP’s and RA’s fairly.准备工作安排和安排计划清洁及公平的分配给每位楼层服务员的工作量。b. Keep all linen and supply closets neat, clean and stocked.保持所有的布草备品柜干净清洁整齐,备量充足。c. Pick-up computer print-out and room allocations from the Coordinator / Order Taker and act accordingly.从文员处打印当天的报表。d. Carry out the following routine assignments:贯彻和落实日常工作的分配:i. Ensure room attendants / housemen emptied and cleaned their vacuum cleaners, and other cleaning tools before going off duty.楼层服务员确保在下班之前清理吸尘器和整理好其他的清理工具。ii. Check room attendants while cleaning guestrooms to see if proper and correct procedures are being used.检查服务员在清洁房间时是否按照正确的方法和流程。iii. Ensure that VIP’s and RA allocated rooms for the day are given priority cleaning.确保贵宾房间和当天客人的房间预先得到清洁。iv. Inspect all VIP rooms by 11:30 AM and block rooms  prior to guests’ arrival.在11点30分之前检查所有的贵宾房间及准备好给预先要到的客人房间。v. Ensure flower arrangements provided in the rooms are fresh, potted plants in good order and not withered and fruits are fresh.确保房内的花和水果是新鲜的,小植物保持良好状态。vi. Ensure that all amenities and guests supplies are complete and according to standard set-up.确保所有的备品和客用品都按照标准摆放。vii. Check out-of-order rooms for developments and progress, Follow up with engineering检查坏房的进展和计划并协调工程部及时维修。viii. Check all occupied rooms, after room attendants have cleaned them and ensure they are properly cleaned and serviced, and supplied are replenished.在服务员清洁住店房间后,检查他们是否按照正确的方法清洁和服务,及所有的客用品都已经补充齐全。ix. Check turn-down rooms and ensure proper procedures are followed.检查开夜床和确保流程是否被正确遵守。x. Inspect departure rooms and ensure that they are communicated immediately to the housekeeping office.检查离店房间和确保他们立即与客房部办公室保持沟通。xi. Report / notify the Assistant Executive Housekeeper regarding:报告及通知客房部经理:1) work problems 工作问题2) guests’ special request and habits 客人的特别要求及喜好。3) any unusual happenings on the floor concerning Hotel guest and staff关于酒店客人和员工在楼层发生的任何问题4) loss and damage of furniture, fixtures and equipment所有家具设备的损坏记遗失xii. Safe deposit box left locked by guest up on check-out and not attended to immediately thus causing delay in releasing the room.退房后客人未清理保险箱,及延房客人。xiii. Inspect the carpets shampooed, repaired or re-installed in the guest floor to ensure that the standard set forth is met.检查清洗地毯,维修客房地板,保证一切按标准操作。xiv. Inspect guestrooms and public areas. Ensure that they are neat, clean, orderly and sanitary.检查公共区域,保证他们整齐,干净,卫生。e. When assigned in the early shift (7:00 AM), prepare individual supervisor’s work sheet; ensure accurate logging of pertinent data such as extra departures for the day and extra items loaned to the guests; conduct early morning inspection of all guest floor corridors, pantries, service areas, backstairs and out of order rooms; prepare and submit observations to the Executive housekeeper before the daily morning meeting with the rest of the floor supervisors.早班当值,准备领班报表,登记相关信息,例如当天的退房,客人借用物品,检查楼层服务区,后通道和坏房,准备会议要点给经理和其他领班。f. When assigned in the evening shift, inspect vacant occupied rooms at random to counter check the work of the evening chambermaid. Room attendants / housemen in turning down beds; give back departure rooms, prepare VIP room allocations.中班当值,检查中班员工的房间,晚床服务及检查晚退房客人房间,准备第二天早到的贵宾房间。g. Ensure services trolleys and trays are not left in the corridor / hallway and immediately brought to the service area in a tidy condition and according to standard procedure.确保员工的工作篮不要放在走廊上,并且根据规定保持良好状态。1. Ensure mini bar set-up in rooms are replenished and complete. Supervisor and assist in the mini bar operations. Conduct monthly mini-bar stock taking.确保散客房间的小冰箱被补充,并做好报表。2. Ensure all items left behind by guest are forwarded to the housekeeping office immediately and that staff follow Lost & Found procedures.保证客人的遗留物品都交至客房部办公室,员工都能遵守事物招领的程序。

薪资: 4千-5千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

SPECIFIC DUTIES 工作任務: 1. Ensure day to day operational efficiency of the section确保公共区域的工作得到有效地完成。a. Delegate tasks to public area cleaners. Prepare work schedules and assignments of public area staff under his / her responsibility.安排PA员工工作,准备工作计划明确员工职责。Ensure staff under his / her jurisdiction perform their duties and responsibilities according to approved systems and procedures.确保员工在主管的指导下,按酒店的标准去完成工作。Give additional assignments over and above regular duties, if required.能在被要求的情况下承担额外的工作并分派给员工。b. Conduct daily inspection of areas of responsibility.负责公共区域的日常检查。Ensure all restaurants, Food and Beverage outlets, conference and meeting  rooms are cleaned properly and in order, prior to the opening of the same to the public.  Follow up and spot check for satisfactory completion of work assignments.确保餐厅,营业场所,会议室,宴会厅都是干净整洁的,对于安排的工作进行跟进和检查。Ensure all executive and back of the house offices are clean and in order before the staff occupying these offices report for work.在员工到岗前确保所有行政办公室和后办公室的清洁。Ensure all public restrooms and toilets are clean, in order and with complete supplies and guest amenities.确保所有的客用厕所干净及备品充足。Report to the Assistant Housekeeper any loss and damage of furniture, fixtures or equipment or any unusual happening on area of jurisdiction.任何发生在公共区域的物品设备设施及异常情况都应向经理报告。 c. Read hand-overs and reports of the other public area supervisors and follow up immediately on important observations and issues.察看其他主管留下的交接并立即跟进重要项目。Sign prescribed logbook after reading.看完交接本必须签字。Follow up with Engineering Department matters related to repair and maintenance.跟进工程部未完成的报修。Continue unfinished job / tasks of previous shift.继续上完成上班次未完成的工作。 d. Prepare hand-over reports and all other housekeeping prescribed books before going off duty to ensure continuity of efficient Public Area Housekeeping services.为确保PA又持续高质量的服务,下班前必须写好工作交接。 e. Prepare weekly requisition of guest and cleaning supplies.准备每周必备的客用品及清洁用品。Ensure that there is no over stock of any items in the storeroom.  Ensure that they are safeguarded against wastage, shortage or loss. 防止过量的库存,并确保备品得到安全保管以免浪费、短缺或丢失。Ensure public area toilets never run out of guest supplies – toilet paper, facial tissues, etc and amenities.严禁客用厕所内的备品出现短缺。Check pantry and storeroom before signing requisition form and ensure all cleaning chemicals / supplies are up to standard par level. 确保备品的正常库存量。 f. Control consumption of cleaning supplies and maintenance equipment.控制清洁用品的消耗及设备的保养。i. Strictly control the use cleaning agents / solutions by proper dilution and  follow correct cleaning procedures.严格控制清洁剂的种类,浓度比例,并依照清洁程序执行。Report to the Assistant Housekeeper any solutions or tools which need   replacement or repair.任何清洁剂,工具的更换,维修必须报告给经理。Maintain effective control of cleaning supplies by recording monthly inventory and consumption.做好月度用品消耗纪录。 g. Supervise the public area staff in the spring cleaning of Public Areas; ensure that all furnishings and fixtures are removed from the area prepared before the spring cleaning starts; and ensure that area is thoroughly  cleaned and properly set-up after the spring cleaning.公共区域大清洁之前确保所在区域的家具,设施设备都被移开。 h. Inspect the carpets shampooed, repaired or re-installed in Public Areas and offices to ensure that the standard set-forth are met.检查大清洁的质量及家具的正确复位。 i. Provide and conduct training and re-training programs to public area staff concerning care and use of equipment and tools, method of maintaining different types of floors, etc.  Demonstrate new techniques of public are maintenance if necessary. 对员工进行机器、工具、清洁方法比如清洁各种不同地坪的方法培训,如有可能或必要时对于新的机器使用前进行示范。 2. Contribute to overall operational efficiency.保持并不断提高PA的效率。a. Monitor public area cleaners’ grooming.检察员工的仪容仪表。 b. Act on all decisions and programs of the Director of Services.i. Ensure all public area staff understand and follow rules and regulations of  the Housekeeping Department and house rules of the Hotel.确保员工理解并遵守客房部各项规章制度。ii. Ensure public area staff follow approved cleaning procedures only. 严格按规定的清洁程序进行清洁。 c. Check and ensure all public area staff have completed their tasks satisfactorily before going of duty. Check and ensure equipment and cleaning tools are cleaned and stored properly.检查并保证PA员工在下班前必须全部并合格,工具机器的清洁并完好的放回原位。 d. Ensure all public area staff are aware of hotel emergency and safety procedures including pest control.确保所有PA员工认知酒店的各种紧急应对措施,和安全工作措施,包括虫害控制程序。e. Ensure all items left behind by guests in the public area are forwarded to the Housekeeping Office immediately.确保所有公共区域内发现的客人遗留物品都必须立即送至客房部办公室。 f. Investigate complaints.投诉处理。i. Attend to complaints from other departments regarding housekeeping services.处理其它部门关于客房部服务的投诉意见。ii. Take appropriate action and rectify immediately any complaints received. Report to the Assistant Housekeeper immediately.根据投诉立即做出适当的工作补救和调整并汇报给客房部经理。iii. Attend and listen to grievances of staff, rectify / solve the problems then report to the Assistant Housekeeper immediately.聆听并处理员工的抱怨和不满并立即汇报给客房部经理。iv. Be patient, calm and professional in handing any kind of complaint.处理任何投诉时都要保持一种耐心平静专业的态度和精神。v. Be FIRM but FAIR to staff.公平公正的对待员工。 g. Motivate staff performance and give disciplinary action if necessary.激励员工的表现如有必要给于纪律处分。i. Evaluate staff performance from time to tome and before probationary period is up.试用期内定期评估员工的表现。ii. Rectify and reprimand staff of wrong working attitude and standards.对员工在工作中出现的错误态度问题予以纠正,劝诫。iii. Recommend staff suspension or dismissal to the Assistant Housekeeper if and when necessary.如有必要建议客房部经理对员工给于停职,辞职处分。iv. Counsel and advice staff.建议警告员工。v. Provide proper guidance.提供合理的指导。 h. Provide close supervision and coordination with outside contractor – pest control, window cleaner, landscaping etc.与外包公司的合作,杀虫,外窗,园艺等。i. Ensure works are carried out according to schedule.确保工作按计划完成。ii.Check completed tasks and ensure they confirm Hotel standards.检查并确保外包公司能按酒店标准完成工作。iii.Check behaviour, grooming and attitude of contractual workers and report any violation to the Assistant Housekeeper.检查外包工人的仪容仪表及服务态度,如发现不合规定立即报告客房部经理。iv. Evaluate work performance of outside contractors and report to the Assistant Housekeeper if below standard.评估外包公司表现并将不符合标准的情况汇报给经理。I. Maintain close relation coordination with other departments for smooth and better operation and communication, in order to get the job done.与其它部门保持良好的沟通合作关系。 J. Maintain personal grooming as per Hotel’s standard to project and efficient, professional, neat and tidy appearance to Hotel guests and set an example to subordinates.按酒店仪容仪表标准来要求自己并在员工当中树立表率。  

薪资: 3千-4千 经验:2年以上 企业类型:有限服务中档酒店
地区:江苏-扬州 食宿:提供吃

岗位职责1.参加部门例会,及时传达上级指令,落实部门的工作安排和工作指令。2.检查办公室与客房中心的安全防火设施,物品的合理放置及清洁卫生状况,做好消防安全工作。3.审核对客服务用品的项目和数量。4.定期向部门填报工程报修项目反馈信息、每日出房量信息等统计资料。5.完成客房中心每月盘点工作。6.根据部门的统一安排,做好床罩、窗帘、薄床垫、毛毯等用品的周期性更换或清洁的联络工作。7.督导客房中心工作,不断与楼面交换信息,确保客房中心房态信息的正确,控制、检查万能钥匙的发放与保管,保证客用品与各类物品的充足、合理备量,协调各方关系,保证客房工作的顺利进行。岗位要求1.中专毕业学历或同等以上文化程度。2.有2年以上客房中心工作经验,熟悉客房服务流程、标准。3.有良好的文字及语言表达能力,熟练使用电脑,能解决宾客提出的问题。4.身体健康,声音甜美。

薪资: 2.7千-3.2千 经验:不限 企业类型:有限服务中档酒店
地区:江苏-扬州 食宿:提供吃

岗位职责:1、按照领班安排认真做好房间被褥、床单,餐厅铺台,准备好各种用品,确保正常营业使用。2、接待顾客应主动、热情、礼貌、耐心、周到,使顾客有宾至如归之感;3、运用礼貌语言,为客人提供引导服务,4、配合领班工作,服从领班或以上领导指挥,团结及善于帮助同事工作;5、积极参加培训,不断提高服务技能。任职资格:品行端正,能吃苦耐劳,初中以上文化程度。

薪资: 6千-8千 经验:5年以上 企业类型:国内高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

岗位职责1.酒店各部门布草洗涤的质量及布草的收发、洗烫、制服房管理工作。2.洗涤设备正常运转,管理好水、电、气的日常消耗、保管好易燃易爆及腐蚀性溶剂,严防事故发生。4.检查当日酒店宾客洗衣情况,确保其洗涤质量。5.了解各岗点棉织品的使用情况及备用量,以保证棉织品的正常使用与周转。6.与人力资源部配合做好员工制服领用、借用、退库、换季、制作等工作。7.完成客房织品的定期洗涤及缝补。8.与相关各部门配合,进行每月一次的棉织品及消耗品盘点。岗位要求1中专以上学历。2.5年以上相关工作经验、。3.能编写工作计划和报表,有较强的口头表达能力。4.较强的组织能力,反应灵活,善于处人际关系。5.工作责任心强,热爱本职工作,能够承受工作压力6.丰富的洗衣房运作知识和至少两年国际酒店洗衣房经理的任职经历,良好的领导能力和管理技巧

薪资: 3千-4千 经验:不限 企业类型:国内高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

1、负责每日根据楼层领班派发的清洁员工作单完成房间的退房查房工作。2、负责每日按照房间清洁流程和标准完成楼层领班分配的房间打扫工作。3、负责每日完成布草和客用品的更换、补充工作,确保工作车上的布草和客用品与标准配量一致。4、 负责每日严格执行各项安全制度,确保酒店和客人安全。5、负责按客房部经理制订的卫生计划完成房间卫生清洁工作。6、积极参加部门例会或培训课。7、 完成上级交办的其它工作。

薪资: 3千-4千 经验:2年以上 企业类型:国内高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

1、        协助客房经理做好部门的日常工作,每日检查清洁房间派工情况是否合理,有无遗漏重复派工等现象。2、        负责每日与楼层领班共同完成当日的查房工作,每日抽查楼层领班检查过的房间卫生,发现问题现场解决。3、        如遇宾客投诉需先做好客人的安抚工作,同时通知客房经理到现场进行处理。4、        协助客房经理做好部门员工每周培训计划并亲自参与培训工作,认真做好部门新员工操作流程和服务规范的培训。5、        负责每日不定期巡视检查酒店公共区域和布草房卫生,发现问题及时通知整改。6、        每日跟进维修房的维修进度并汇报给客房经理。7、        准时参加客房部经理召开的部门工作会议,跟进部门经理布置的工作任务,提出在近期工作中发现的问题,协商讨论,最终找出解决办法。8、        协助客房经理做好VIP客人和重要团队的接待工作。9、        负责做好布草房的日常工作,督导布草收发员认真做好布草、制服的换洗,客用品发放、领用和保管工作。10、    负责全面做好客房部员工的年度考核工作,评选部门优秀员工。11、    负责制订部门各班组排班表,每日根据实际经营情况合理调整上班人员的人数或班次。12、    负责全面做好部门各班组月度考勤汇总及相关附件。13、    协助客房经理做好部门各区域资产保管工作,如遇设施设备无法正常使用需及时报修。在工程部经理答复无法维修情况下,上报部门经理决定是否外送出去维修还是报损。14、    完成上级交办的其它工作。

薪资: 3千-4千 经验:不限 企业类型:国内高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

1、        负责每日接收客房文员的工作指令,完成客房对客服务工作。主要包括:租借物品的递送、擦鞋服务、收送洗衣、网络问题解决、加床等。并及时将对客服务完成情况反馈给客房文员。2、        负责楼层清洁员下班后的退房查房工作。3、        负责每日做好消防通道的清洁和维修房的恢复工作。4、        负责每日按规定时间开启和关闭楼层公共区域的照明。5、        负责协助工程部人员完成房间的维修开门工作。6、        负责每日定时安全巡视楼层公共区域,发现异常及时通知保安部;7、        积极参加部门例会或培训课。8、        完成上级交办的其它工作。

薪资: 5千-6千 经验:3年以上 企业类型:国内高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

1、  负责全面做好客房部的日常工作,督导客房管理人员每日认真做好清洁房间的派工、检查、报修等工作。2、  负责制订并不断完善部门各班组的操作流程和服务规范。3、  负责制订部门年度、季度、月度及每周卫生计划,并督导客房管理人员做好检查工作。4、  负责每日不定期巡视检查酒店公共区域和布草房卫生,发现问题及时通知整改。5、  负责每日时刻掌握楼层房态,配合相关部门做好网络订房和排房工作。6、  负责每月主持召开客房部工作会议,传送房务总监布置的工作任务,讨论在近期工作中出现的问题,协商讨论,最终找出解决办法。7、  负责时刻关注部门各班组员工的思想动向并通过沟通调动员工的工作积极性。8、  负责每日抽查员工做的房间和客房管理人员检查过的房间卫生,发现问题现场解决。9、  根据前厅提供的VIP入住单,检查VIP房间卫生并根据VIP等级标准跟进鲜花的布置,亲自参与重要客人和团队的接待。10、    负责第一时间处理宾客投诉,确保每位客人离开酒店前对酒店提供的服务感到满意。11、    负责做好网评内容的跟进,通过与客人的沟通了解客人的真实想法和建议并反馈到相关部门跟进。12、    负责全面做好客房部管理人员的年度考核工作,选拔培养优秀管理人才。13、  负责每月月底认真做好部门各区域资产的盘点工作,确保管辖区域内的各项设施设备运作正常,各类物资无缺失现象,并按资产管理规定报损、添置部门所需的各类物品。14、    负责制订和督导部门员工每周培训计划并跟进完成情况。15、    与前厅、预定、销售等部门保持密切合作关系尽最大能力解决客人提出的要求,增加酒店营收,提高客人满意度。16、    负责将工作中发现的问题及时向房务总监汇报,协助并跟进后期的工作安排。17、    督导客房主管做好布草房的日常管理工作。18、    完成上级交办的其它工作。

薪资: 3千-5千 经验:1年以上 企业类型:国内高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

1、 负责每日根据实际出租率,合理安排客房清洁员房间打扫的数量及具体房号。2、  负责每日按查房质量标准检查客房清洁员打扫完的房间和做过计划卫生的客房。3、 负责每日督导客房文员做好楼层卡和工作间钥匙的发放以及回收工作。4、  负责每日督导客房部各班组员工的上下班签到、签退工作。检查客房文员每日登记的考勤是否与上岗考勤签到表一致。5、 负责每日核算客房清洁员工作量得分,并督促员工签字确认。6、 负责每日审核客房清洁员当日打扫房间使用的客用品数量,并在领料单上签字。7、负责每日协助工程部维修人员完成客房每日报修项目。如无法维修的需要上报给客房主管跟进。8、积极参加部门组织的各项培训工作。以自己亲身体会发表在日常工作中遇到的问题寻求解决方法。9、 参加客房部经理组织的月度工作例会,汇报近期工作重点,跟进部门经理布置的各项工作任务。10、完成上级交办的其他工作。

薪资: 2千-3千 经验:不限 企业类型:国内高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

1、正确使用清洁剂及清洁工具。2、负责营业区域的清洁。3、保证客用卫生间的清洁。4、保证餐饮区域墙面及地面的清洁。5、负责店外区域和员工通道的清洁。6、确保大堂的玻璃门,家具和其它区域时刻保持干净。7、随时清空和清洁烟灰缸,烟灰缸中的沙土应干净无污物。8、桌椅应在无客人使用时摆放整齐并保持干净。9、每天使用铜制品清洁剂和不锈钢清洁剂抛光装饰物,以确保无手印和灰迹。10、向领班报告所有需维修问题如灯泡损坏,洗手间堵塞等。11、严格执行安全操作规程,防止意外事故发生。12、完成上级交办的其它工作。

薪资: 3千-4千 经验:不限 企业类型:国内高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

1、负责全面掌握酒店各营业场所营业时间、服务项目及电话号码,便于第一时间回复客人。2、负责每日按电话接听标准接听电话,并做好记录。1)接听客人电话:准确及时的回答客人提出的问题,如客人需借用酒店物品立即通知客房服务员送到房间并做好记录。2)接听其它部门工作内容电话:第一时间通知相关人员跟进解决并做好记录。3、负责每日认真做好房卡、钥匙、对讲机的收发工作。4、负责每日认真做好电脑房态的更改和核对工作,发现房态差异及时上报给客房经理跟进处理。5、负责每日认真做好部门各班组员工的考勤登记工作。6、负责每日认真做好客房维修报修工作,按规定填写维修单并根据维修完成情况做好维修汇总表的登记工作。7、负责每日认真做好客衣的清点、登记和洗衣质量的检查工作。8、负责每日认真做好客遗的登记工作,有联系方式的致电给客人问询如何处理并跟进,没有联系方式的按客遗处理流程执行。9、负责每日做好客房小酒吧的发放、领用工作,并根据当日实际消费情况制作小酒吧每日消费汇总表。10、负责认真做好客房办公室各项设施设备的维护保养工作,办公用品和对客服务用品需及时补充,同时保持办公室桌面、地面的干净整洁。11、积极参加部门例会及培训课;12、完成上级交办的其它工作。

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