Read daily events, to acknowledge any VIP’s arrivals.
阅读酒店每天的活动,了解所有预抵的重要客人信息。
Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures利用POS系统输入销售项目,打印账单,关闭账单和现金程序
Carry trays, bus and reset tables with linen, china, glass and silver
能够使用托盘,清理和重新摆放桌面,包括布草,瓷器,玻璃器皿和银器
Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved调查客人满意度,处理可能出现的问题,通知经理该问题及其解决方法
Maintain a clean, neat and orderly restaurant throughout service在服务过程中保持餐厅的干净,整洁和有序
Maintain complete knowledge of all F&B services, outlets and hotel services/features熟知所有餐饮服务方面的知识,熟悉各个部门和酒店服务的特点
Perform opening/closing side duties as assigned and set all tables according to standards按照规定完成开始结束营业时的工作职责,按照标准摆放桌椅