1.Assisting the Manager with the venue’s operation.
辅助经理做好部门运营。
2.Associate duty roster and station plan.
安排员工班次及区域划定。
3.Handling of guests complains.
处理客人投诉。
4.Checking on associate discipline, grooming standards and punctuality.
检查员工履职,仪容仪表及按时出勤情况。
5.Ensuring of service standards during operations and also to give training and guidance.
服务中坚持服务标准,并提供培训及指导。
6.Checking of guests’ satisfaction and proper handling of feedback and follow-up.
调查客人满意度,正确处理反馈并跟进。
7.Performs opening duties as assigned. (Check list)
依据安排履行开档职责(检查表)。
8.Performs closing duties as assigned. (Check list)
依据安排履行关档职责(检查表)。
9.Restaurant maintenance and housekeeping.
餐厅维护及清洁。
10.To update and disseminate relevant information to associates.
更新并与员工分享相关信息
11.Associate development, counseling and resolving associate conflict
员工发展,咨询及解决员工间的矛盾。
岗位职责:
1、Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency.
监督所在餐厅的服务和菜单内容的提供情况,确保高品质和一致性。
2、Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。
岗位要求:
1、2年相关工作经历
2、酒店管理,餐饮或相关专业的大专学历。
【职位描述】
• 负责大堂吧的所有活动,包括排班,分配任务,监督和管理服务,带领团队完成收益目标并控制成本。
• 负责协调日常服务工作,分配每天的任务和责任,并在没有经理的情况下管理部门,理解和准确的按照标准程序给客人服务。
• 负责及时回应员工和客户之间的紧急事件,并向上级主管报告客人的意见和建议。
• To take, control reservations and seating of the restaurant with regard to service standards and maximizing revenue.
• To ensure consistency and correct service techniques for all meal periods to be followed by all staff members.
• To be able to handle complaints or guests concerns.
【任职要求】
• 具有相关岗位五星级酒店三年以上工作经验
• 熟练的英语服务及沟通能力
• 具有较强服务意识、责任感及组织协调能力
•Extensive supervisory experience in food and beverage operations preferably in the luxury sector.
•Previous management experience in a 5 star operation or management of a high-end restaurant.
•Extremely flexible in their life to accommodate the ever changing business needs of a luxury hotel.