· Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
· Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit
为销售,饮品创新和利润制定部门的规范和程序。
· Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难,客人意见和其它相关信息。
· Delivers daily briefings and attends other Food and Beverage meetings as scheduled
召开每日例会和参加计划好的餐饮部会议。
· Delivers prepared training sessions in line with a departmental monthly calender
按照部们的月度活动日历提供制定的培训课程。
· Prepares for service by ensuring the department’s:
确保部门的以下各项工作就绪为客人提供服务:
· Grooming is impeccable and in accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
· Equipment is clean
设备干净
· Equipment is sorted and stored
设备分类且存放好
· Glassware is polished
玻璃器皿擦亮
· Requirements for special occasions are ready
· 特别活动的要求准备就绪
1.Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
必须具备优秀的客户服务技巧,专业的演示和复杂的沟通技巧
2.Demonstrates Fairmont’s ServicePlus Standards in all interactions
在所有相互活动中体现展示费尔蒙的服务规范及准则。
3.To consistently offer professional, friendly and warm service
持续提供专业,友善以及温和的服务
岗位职责 Job Responsibilities
1.Assume responsibility of daily operations in assigned outlet to ensure a smooth running, profitable operation within the framework of the hotel.
在酒店框架下,承担在大堂吧日常运作中的责任,以确保顺利运营并盈利。
2.Actively support the Quality Improvement Process.
积极支持质量改进程序。
3.Assist in ensuring that scheduling functions are performed accurately and on a timely basis.
协助及时更新和准确排班。
4.Assist in maintaining a highly motivated and well-trained staff.
帮助培训热情和训练有素的员工。
5.Open and close shift in accordance with the manager checklist.
按照经理的检查表来开始和结束一天的营运。
6.Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
与客人进行积极的互动,来寻求反馈。
7.Train, maintain and enforce all Marriott service standards in the outlet.
在大堂吧中,培训、维持和执行所有万豪的服务标准。
8.Enforce the Marriott standardized drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the Marriott Bar Guide.
执行万豪规范的酒吧指南,并进行展示,以确保给客人提供的饮料具有一贯的品质。
9.Properly execute revenue and check control procedures on shift.
在班次上正确执行收入和账单控制程序。
10.Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them.
熟悉所有万豪客人的奖励计划和关于他们账目的正确结算程序。
岗位要求 Job Requirement
1.Minimum of two years of lobby lounge operations management experience
至少2年以上的大堂吧管理经验
2.Demonstrated strong hospitality and communication skills
有较好的服务精神和沟通技巧
3.Proficient in English and Chinese
熟练使用英语和中文