如果您欣赏全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。因为在希尔顿，我们永远不会忘记我们在这里的初衷：取悦我们的客人、团队成员和业主。
餐饮总监将在运营总监的总体指导和监督下，在希尔顿酒店既定政策和程序以及《餐饮手册》的范围内，全面负责制定所有运营程序。他/她将采取必要行动，指导相关部门经理和员工的所有活动，根据既定方针，建立并保持最高水平的质量、培训、激励等。
我将做些什么？
作为餐饮总监，您将负责按照最高标准执行以下任务：
- 确定酒店所有餐饮事务的运营政策和标准。
- 制定餐饮销售、趋势和库存标准。
- 就政策、程序和设备方面的变革或创新提出建议。
- 就报告、预测预算、政策和未来规划与管理层协商。
- 审查价格、供应来源、餐饮销售、趋势和库存。
- 确保一流的食品和服务质量，让客人完全满意。
- 向管理层通报销售情况，提交月度财务报表和运营意见。
- 确保实现利润预算中列出的目标。
- 确保实现部门利润最大化。
- 确保部门在预算范围内运作。
- 确保整个部门的所有许可证都得到批准并可用。
- 监督部门聘用的所有用品和服务。
- 与供应商会面，了解新产品或新方法。
- 确保提供培训计划。
- 确保所有员工接受希尔顿国际标准的培训。
- 审查部门计划，确保未来部门主管的发展。
- 与总经理和运营总监一起定期审查职业发展路径。
- 确保员工纪律严明、积极主动、待人友好、举止得体。
- 确保了解餐饮准备和服务方面的趋势、做法和设备。
- 了解竞争对手的做法，确保随时进行最新的价格比较。
- 保持与工作职责相关的最高标准的个人职业形象、行为、知识和技能。
- 始终建立并保持有效的员工关系。
- 保持专业的商业机密。
- 在公司业务范围内，参与或执行管理层指派的任何其他任务。
- 履行总经理/运营总监指派的任何其他职责
- 确保向所有团队成员传达餐饮使命。
- 履行指派的其他合理职责。
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Director of Food & Beverage, under the general guidance and supervision of the Director of Operations and within limits of established Hilton hotel policies and procedure, and the Food & Beverage Manual, he / she will be fully responsible to establish all operation procedures. This role will take the necessary actions to guide managers in all activities and staff of the concerned department, establishing and maintaining the highest level of quality, training, motivation, etc., according to established guidelines.
What will I be doing?
As the Director of Food & Beverage, you will be responsible for performing the following tasks to the highest standards:
• Determine operational policies and standards on all Food & Beverage matters at hotel level.
• Establish standards of Food & Beverage sales, trends and inventories.
• Recommend changes or innovations in policies, procedures and equipment.
• Confer with the Management on reports, forecast budgets, policies and future planning.
• Review price, sources of supply, Food & Beverage sales, trends and inventories.
• Ensure top quality food and service to have complete guest satisfaction.
• Inform the Management on sales, submit monthly financial statements and comments on the operation.
• Ensure that goals are achieved as outlined in the profit budget.
• Ensure that maximum departmental profit is achieved.
• Ensure that the department operates within the budget.
• Ensure that all licenses for the entire department is approved and available.
• Oversee all supplies and services engaged by the department.
• Meet purveyors to learn of new products or methods.
• Ensure that training programs are available.
• Ensure that all employees are trained to Hilton international standards.
• Review departmental programs to ensure development of future departmental heads.
• Review regular career paths with the General Manager and Director of Operations.
• Ensure that the staff is highly disciplined, motivated, friendly and well mannered.
• Ensure awareness of trends, practices and equipment in food and beverage preparation and service.
• Aware of what the competition is doing the make sure price comparisons are up to date at all times.
• Maintain the highest standard of personal professional image, conduct, knowledge and skills related to your job responsibilities.
• Establish and maintain effective employee relations at all times.
• Maintain professional business confidentiality.
• Participate in or execute any other tasks that may be assigned by the Management within the scope of the company’s business.
• Perform any other duties as assigned by the General Manager / Director of Operations
• Ensure that Food & Beverage mission is established and instilled in all team members.
• Carry out any other reasonable duties and responsibilities as assigned.
Qualifications - Internal
我们需要什么样的人才？
为希尔顿品牌服务的餐饮总监总是代表我们的客人与其他团队成员一起工作。要成功胜任这一职位，您必须具备以下态度、行为、技能和价值观：
- 在奢华酒店/五星级酒店担任餐饮总监的经验。
- 良好的英语口语和书面表达能力，以满足业务需求。
- 掌握数学知识。
- 熟悉计算机系统。
- 餐饮相关知识。
- 有上进心和责任感，对所有任务都充满热情，并能抓住机会学习新技能或知识，以提高个人业绩。
- 灵活应变，对不断变化的要求做出快速、积极的反应，包括完成要求你完成的任何任务。
- 在追求团队目标的过程中，与同事合作并给予支持，从而保持高度的团队关注。
- 熟悉食品与饮料、会议与宴会的运作和技能。
- 具有很强的领导、人员管理和培训技能。
- 以客为尊，能够自信地建立并超越服务标准。
- 对服务、餐饮成本控制、劳动力控制、饮料菜单编写、维护、商品销售、计算机和会计有透彻的了解。
- 人际交往能力强，注重细节。
- 在人员管理、沟通和规划方面具有优势。
- 全面了解餐饮业务，包括食品、饮料、监管方面、服务技巧和宾客互动。
- 精通数学和使用百分比的代数方程。
- 能够用英语与客人和员工进行口头和书面交流，其中一些人需要高度的耐心、机智和外交技巧来化解怒气和收敛情绪。
- 能够承受工作压力，并在繁忙时期应对紧张局面。
- 能够连续行走、站立和/或弯腰，以履行基本工作职能。
在希尔顿工作是一种什么样的体验？
希尔顿是全球领先的酒店管理公司，业务涵盖从豪华的全方位服务酒店和度假村到长住套房和中等价位酒店等住宿领域。近一个世纪以来，希尔顿一直为商务和休闲旅客提供最优质的住宿、服务、设施和价值。希尔顿致力于延续其传统，为全球品牌提供卓越的宾客体验。我们的愿景是让热情好客的光辉洒满大地，我们的团队团结一致，每天在世界各地创造非凡的好客体验。而我们出色的团队成员正是这一切的核心！
What are we looking for?
A Director of Food & Beverage serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Experience as Head of Food & Beverage in a Luxury/ 5-star category hotel.
• Good command in English, both verbal and written to meet business needs.
• Working knowledge of mathematics.
• Familiar with computer systems.
• Relevant knowledge of food and beverage.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Knowledgeable of Food & Beverage and Conference & Banqueting operations and skills.
• Strong leadership, people management and training skills.
• Guest oriented and able to confidently build and exceed service standards.
• Thorough knowledge of services, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
• Strong interpersonal skills and attention to details.
• Strengths in people management communication and planning.
• Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction.
• Considerable skill in math and algebraic equations using percentages.
• Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect.
• Able to work under pressure and deal with stressful situations during busy periods.
• Able to walk, stand, and /or bend continuously to perform essential job functions.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
