岗位职责 1、负责前台日常排班、交接班、顶岗统筹，保障前台高效运转。 2、督导前台员工仪容仪表、礼貌用语、服务流程，处理客诉。督导前台跟进线上订单好评。 3、实时核对系统房态、预订单、在住单、退房账单，把控钟点房、散客、协议客、网络订单录入准确性；每日核对前台账务，配合财务完成日结、月结工作。 4、负责前台新员工岗前带教、流程培训（入住退房流程、开票操作、会员系统、OTA订单处理、押金规范、赔付标准等）。 5、管理前台易耗品、房卡、发票、台账等物资，做好各类登记记录，保证前台物料充足、账目清晰。 任职要求 1、大专及以上学历，年龄40周岁以下，形象气质良好，普通话标准，沟通表达流畅。 2、有2年以上酒店前台领班/主管经验，熟悉酒店前厅全套流程。 3、工作细致严谨、责任心强，无不良从业记录，有中端连锁酒店经验优先。 备注 1、月休4天，上6休1，日勤班。 2、节日福利、年度评优奖励。 3、试用期两个月。 工作地点：铁路大酒店/南铁京九酒店 薪资待遇：4000–4500元（可根据能力面议）+全勤+绩效提成+节日福利

【岗位职责】 1. 负责前台团队的日常管理工作，包括排班、考勤及员工绩效考核。 2. 监督前台接待、入住、退房、问询及投诉处理等流程，确保服务标准符合酒店要求。 3. 协调与客房部、销售部、工程部等部门的沟通，保障客人入住体验顺畅。 4. 处理宾客投诉及突发状况，维护酒店声誉及客户满意度。 5. 组织前台员工培训，提升服务意识、操作规范及应急能力。 6. 定期检查前台设施设备及物资储备，确保运营所需充足。 7. 协助管理层制定及优化前台服务流程，提升运营效率。 【岗位要求】 1. 具备良好的沟通协调能力及团队管理潜力，能有效调动员工积极性。 2. 熟悉酒店前台操作系统及基本办公软件，学习能力强。 3. 有服务意识及抗压能力，能适应倒班工作制。 4. 工作细致、责任心强，具备处理突发事件的基本素养。 5. 有酒店前台经验或相关管理经验者优先。

[Job Responsibilities] 1. Be familiar with all the hotel's rules and regulations, service standards and procedures. 2. Maintain a good working relationship with guests, understand their needs in a timely manner and accurately reflect them to relevant departments in a timely fashion. 3. Maintain good working relationships with colleagues and other departments. 4. Be familiar with the locations, business features and operating hours of all kinds of service facilities in the hotel. 5. Be familiar with all kinds of large-scale conferences, banquets and other important events in the hotel, and have a good understanding of the basic situation of local transportation, business, tourism, weather and customs to meet guests' inquiries. 6. Handle messages and inquiries in accordance with service procedures. [Job Requirements] 1. College degree or above, preferably in hotel management, tourism management, business management or related majors. 2. Excellent English communication skills (required to reach a level of work communication), proficiency in other foreign languages is preferred. 3. Capable of cross-cultural adaptation and able to integrate into an international team work environment. 4. Strong learning ability, enthusiastic about the hotel industry, willing to accept job rotation challenges and grassroots training. 5. Good logical analysis and problem-solving skills, able to adapt to fast-paced work environments. 6. No work experience required, but proof of comprehensive ability through club/internship/project experience during school period is required.

•负责顾客接待、点单、收银及饮品/餐品出品； •维护前台区域整洁，确保服务流程顺畅； •处理顾客咨询与简单投诉，提升顾客满意度； •协助完成每日开档、收档及库存盘点工作。