ESSENTIAL FUNCTIONS主要职责:1. Welcome and greet guests, greet them by name and familiarize them with their preferences欢迎并问候客人,称呼他们的名字并熟悉他们的喜好2. Familiar with operating system, such as billing system, reservation system and MAHA APP, keep the working area clean and tidy at all times熟练的使用操作系统,例如入账系统,预定系统,缦缦APP以及其他工作系统,时刻保持工作区域的卫生与整洁3. Be familiar with the booking process of space functions, details and prices of service menus, liaise with the membership manager to update the usage and benefits of the black gold card usage and interests for owners熟知空间功能的预定流程,以及A La Cart服务菜单的明细及价格;与会籍经理保持密切联系,实时为住户更新黑金卡的使用及权益4. Assist guests to check in in an efficient manner, ensuring that all information transmitted is complete and accurate; Assist project sales manager to proceed the unit handover process to our homeowners by presenting the welcome gift box including keys, service guide, warrantee, unit guidebook, utility registration documents, etc.以高效的方式协助客人办理入住,确保传递的所有信息是完整和准确的;协助销售经理完成房间的交接手续,完成欢迎礼物、房间钥匙、服务手册、保修册、楼书、注册文件等5. Deal with guests daily reports and complains, write glitch report and analysis, actively and effectively follow up and close; Work closely with relevant departments to maintain the guest experience处理客户的日常报修及投诉,写投诉报告与分析,积极有效的跟进与闭环;与相关部门友好协作,维持住户的居住体验6.Familiar with night shift work flow, work closely with other departments, strengthen visitor management and registration熟悉夜班工作流程,与其他部门紧密配合,加强来访人员的管理与登记7. Be familiar with emergency reporting and handling procedures to ensure the safety of residence and building熟知紧急突发事件上报及处理流程,确保住宅及大楼的安全8. Charge collection and registration, billing (if necessary); Including but not limited to assessment fee, heating fee, maintenance & cleaning fee, etc. Collect and send guest ledgers weekly, By the end of November, arrange the assessment fee bill and guest letters to ensure the accurate amount, and the day shift colleagues will follow up and send (We will continue to improve the fee list and collection process according to the actual operation situation in the future)费用的收取及登记、开票(如需);包括但不限于物业费,取暖费,维修费,清洁费 等。每周对住户消费账单进行整理与发送,每年11月底之前,整理住户物业费账单与客信,确保金额准确,将由白班同事进行跟进发送。(未来根据实际运营情况将不断完善费用列表及收取流程)KNOWLEDGE AND SKILLS任职要求:1.Education 教育水平: College graduate or Certificate in Hotel Management. 大学毕业文凭或酒店管理毕业证书2.Experience 工作经验: Minimum one year working experience in similar 5-star hotel or residences. 至少一年工作经验在同级五星级酒店或公寓3.Skills and Abilities 技能及能力: -Ability to read, write and speak English. Good Communications skills and Computer skill. 英语听说读写能力及良好的交流沟通能力和电脑操作水平 -Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working. 冷静耐心,具备服务热情。有强烈的事业心与责任心,具备团队精神,秉公办事。