• Guest Service Center Agent 宾客服务中心文员

• 上海苏宁宝丽嘉酒店 BELLAGIO SHANGHAI
• 2019-06-18 18:44:32

JOB SUMMARY岗位描述The Communications Centre Clerk is responsible for providing an efficient, refined yet friendly phone experience for all who call the resort internally and externally. All responsibilities are to be performed in accordance with departmental and company policies, practices and procedures, as well as within the framework and intent of the Vision of the company.总机话务员负责提供给所有的内部和外部客人的来电有效的，速度的并友好的电话体验。根据部门和酒店政策执行所有的职责，实践和程序，尽能结合在酒店的构架和公司的特性。JOB RESPONSIBILITIES工作职责1. Provides excellent guest service in handling high call volume while being proficient in the computerized system;提供优质的客户服务，能处理大量来电，精通电脑系统；2. Accurately take messages for internal and external guests when needed and ensure they get communicated accurately to the right party;准确地为内部和外部的客人提供留言服务，确保他们得到准确信息，以温暖的声音接受要求并及时执行每个叫醒；3. Receive and administer wake up calls in a warm and timely manner;热情及时的记录处理客人的叫醒服务；4. Maintain education on all property facilities, events, staff updates, and hours of operation and be prepared to answer questions regarding these matters;熟练所有设施设备,事件,员工更新,以及营业小时,随时准备回答客人 提出的这些问题；5. Be well versed on city attractions and able to give directions;精通本地的旅游景点，并提供指引；6. Be fluent with a detailed level of knowledge about property product and services and act as an ambassador to the hotel when presenting these to potential and return guests;精通酒店品牌产品及细节服务水平，代表酒店向客人展示这些潜在；7. Answers all written enquiries received through correspondence or email within 24 hours;礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决；8. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily;保持与顾客和同事的良好合作关系；9. Maintains positive guest and colleague interactions with good working relationships;确保所有员工始终提供给客人礼貌、专业的服务；10. Ensures all employees provide a courteous and professional service at all times;确保员工适时的为其他部门员工提供同样优质的服务；11. Ensures that Front Office employees provide excellent service to internal customers as appropriate;经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务；12. Oversees maintenance and handling of equipment used;监控设备的适用和维修；13. Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area;确保及时向相关部门报告故障和需要维修的地方；14. Attends schedule training;参加定期培训；15. Participate actively in company initiated employee activities;积极参加公司举办的员工活动；16. Adheres to the specific hygiene and personal appearance standards of the hotel and his area;在酒店区域内按标准保持个人卫生和仪表整洁；17. Adheres to the set procedures for attendance and time keeping;遵守公司规定的出勤程序和工作时间；18. Adheres to the provision outlined in the Employee’s Handbook, Disciplinary Code and Rules and Regulations;按照员工手册及相关规章制度的规定开展日常的工作；19. Reduce waste supplies and material by re-using or selling;通过再利用或出售废品减少物资浪费；20. Recycles when possible;尽可能进行循环利用；21. Conserve water and energy by adhering to environmental / energy conservation checklist appropriate for his area;通过环境和能源条例为各自的部门节水、节能；22. Must assist and promote inter-hotel sales and in-house facilities.必须帮助和提高酒店内部的销售部门客房的设备。23. Handle hotel reservations.处理酒店预订。24. Take in room dining orders.处理客房送餐订单。JOB QUALIFICATIONS任职资格1. Articulate;表达力强；2. Oral and written fluency in English;熟练的英语口语及书面表达能力；3. 1 year in similar size hotel;应具备在相当规模饭店1年的经验；4. Ability to work flexible hours.能适应翻班及长时间工作。

• 前台接待领班

• 上海美丽园大酒店有限公司
• 2019-06-18 18:12:33

1、监督并管理前台接待员的接待登记工作；2、执行前厅经理、前台主管、大堂副理等所下发的指定任务；3、跟办多有LOG BOOK上未完成的工作并分配展开执行；4、管理门卡的制作情况；5、查看房间状态并打印好各种报表，用作记录和参考；6、确保所有接待员工在岗位上始终保持友好的整洁的职业形象，并且确保客人的要求得到满足；7、熟悉前台接待的操作流程，管理并安排员工的工作，提醒他们平时工作中出现的错误；8、根据现有环境及设施设备，对员工的工作做相关指导，在可能的情况下降低物品的使用成本；9、除以上职责外，执行包括由酒店或上司传达下的各项任务。上班时间：6：30-15：30 / 14：00-22：30 / 22：30-07：00am 轮班本岗位有晋升通道。

• 酒店前台主管

• 云顶香港
• 2019-06-18 18:06:07

工作职责1）   组织召开班前会，定期召开部门会议；做到上传下达，信息沟通；2）   负责组织前台员工做好宾客接待和便利店商品销售；3）   保证前台的对客的好的服务质量；4）   负责员工的排班和休假安排；5）   负责员工日常业务培训和考核；6）   负责处理员工工作差错和客人投诉； 7）   负责管理和控制好总台的备用现金，督导员工做好收银工作；8）   配合客房主管处理好当日应离店房；9）   制定每月、季、年度工作计划并进行工作总结；10）负责夜间的安全管理工作。岗位要求1）   中专以上学历；2）   三星级以上酒店超过2年前台接待及以上职位工作经验；3）   年龄22—35岁，形象佳，身体健康，男女不限；4）   前台业务熟练，具有很好的组织管理能力和团队合作意识；5）   热爱酒店事业，独立工作能力强； 6）   工作勤奋，能正确激励员工，能以身作则；7）   电脑熟练，普通话流利，有一定英语基础。普通话流利，有一定英语基础。请将简历投递至：gz.recruit@starcruises.com酒店简介     云顶之星（上海虹口店）位于曲阳公园旁，主要目标客户为广大商旅人士。酒店秉持为客人提供时尚、舒适、新潮的住宿环境为理念，向客户提供更新的宾客体验和更高的服务水平。24小时独立空调及热水供应，楼层还设有免费饮用水以便客人使用，所有房价均配备IP电话及宽带上网接口，部分房间更备有宽屏电脑和液晶电视，为入住增添缤纷乐趣。酒店内设24小时便利店和自助洗衣机及烘干机，全方位的为客人提供便利条件。酒店开业时间2011年11月01日，主楼高6层，客房总数172间（套）。工作地址：  上海市虹口区中山北一路1102号（近甘河路） 

• Guest Relations Agent 宾客关系接待员

• 上海颖奕皇冠假日酒店
• 2019-06-18 17:46:53

具有大专学历或酒店行政管理，酒店管理或相关的职业证书。拥有1年宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。

• 前台主管 Guest Service Supervisor

• 上海世纪皇冠假日酒店
• 2019-06-18 17:40:16

• Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards.负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。• Conducts shift briefings to ensure hotel activities and operational requirements are known进行有效的交接班简报工作，以明确酒店活动和运营要求• Supervise front office operations during assigned shift including:在当班期间监督前厅部运营情况，包括：o Maintenance of guest information维护客户信息o Maintenance of information about local events维护当地活动的信息o Compile occupancy statistics统计入住情况o Supervise the use of he public address system监督公共广播系统的使用o Supervise group bookings监督团组预订情况o Assisting with serious complaints协助解决严重投诉问题• Supervise cashiering activities during shift including:在当班期间监督收银活动，包括：o Cash handling and banking procedure现金处理和银行业务程序o Dealing with irregular payments处理非法支付情况o Instructing staff in credit policies and facilities就信用政策和设备对员工进行指导o Instructing staff in cash security procedures就现金安全程序对员工进行指导o Carry out debtor control实施应收帐款控制o Prepare reports准备财务报告o Supervise the cashiering system对收银系统实施监管• Works with Superior and Human Resources on manpower planning and management needs与上级领导和人力资源部一起进行人力规划和管理需求。• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.与上级领导和财务总监一起编制和管理部门预算• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。• Proficient in the use of Microsoft Office and Front Office System熟练使用微软办公软件和前台系统• Problem solving and organizational abilities具有解决问题和组织能力• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent具有酒店行政管理，酒店管理或相关的大专学历或专业证书。• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

• 前台领班

• 上海大华锦绣假日酒店
• 2019-06-18 17:06:56

岗位职责：1.管理好前台日常营运2.在当班期间监督收银活动，包括：现金处理和银行业务程序处理非法支付情况等等3.主动完成上级交办的工作4.监督团组预定情况等岗位要求：1.具有较强的语言表达能力，工作有责任心2.具有酒店相关工作经验者优先考虑

• 前台主管

• 上海大华锦绣假日酒店
• 2019-06-18 17:06:56

岗位职责：1.配合上级负责酒店前厅部的接待和管理工作，熟知前厅服务流程2.督导下属，委派工作任务，明确岗位责任，随时调整工作部署3.协助酒店及更好一层领导处理突发事件4.带教本部门新进员工，做好培训工作及快速掌握工作要领5.保持良好的客际关系，能独立有效地处理宾客投诉岗位要求：1.大专及以上学历，有相同岗位工作经验3年以上2.熟悉酒店前台的经营管理工作，具有较强的工作责任感和敬业精神3.英语对话流利，有较强的协调管理能力，具有一定的销售能力4.全面掌握前台收银方面的财务基础知识，能日常处理服务环节中所涉及到的财务方面的相关问题

• 前台主管

• 上海浦东星河湾酒店有限公司
• 2019-06-18 16:55:29

岗位职责1.健全各种问讯资料。2.掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。3.处理总台工作中的差错，处理宾客有关投诉。4.负责总台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。5.检查每日的报表是否有误，并及时纠正。6.建立体质良好的宾客关系，努力增加客房销售。岗位要求1.高中以上学历，有同岗位工作经验3年以上。2.有良好的团队领导精神及执行力。工作认真负责，作风正派。3.熟练掌握前厅部工作的各个环节和程序。4.身体健康，品貌端正，气质高雅。5.掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

• 总机接线员

• 上海浦东华美达大酒店
• 2019-06-18 16:53:12

职位描述： 1、 确保3声内接听电话，使用规范、标准的电话用语准确转接内外线电话； 2、 主动提供留言服务，及时准确地传递客人信息； 3、 主动提供电话免打扰服务并按照客人的要求处理； 4、 按客人要求提供准时的叫醒服务； 5、 接听客人的各种服务要求，跟踪相关部门的执行情况并及时反馈； 6、 熟练掌握各类应知应会，熟悉酒店产品，提供准确有效的问讯服务。当信息发生变更或取消时主动向上级汇报； 7、 自觉遵守酒店通讯保密制度，维护客人和酒店利益。 岗位要求： 1、英语或日语听、说流利； 2、口齿清楚、反应敏捷； 3、有酒店相关工作经验或酒店管理等相关专业应届毕业生。 ?

• 前台夜班主管

• 上海南桥绿地铂骊酒店
• 2019-06-18 16:45:02

1、大专以上学历，形象好，相貌端庄，有亲和力。2、熟悉电脑操作（ Opera），善于建立人际关系，办事稳重、踏实，有强烈的服务意识及良好的销售意识。3、具备2年以上星级酒店前台工作经验。

• 前台主管

• 上海南桥绿地铂骊酒店
• 2019-06-18 16:45:02

岗位职责1.健全各种问讯资料。2.掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。3.处理总台工作中的差错，处理宾客有关投诉。4.负责总台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。5.检查每日的报表是否有误，并及时纠正。6.建立体质良好的宾客关系，努力增加客房销售。岗位要求1.有同岗位工作经验3年以上。2.有良好的团队领导精神及执行力。工作认真负责，作风正派。3.熟练掌握前厅部工作的各个环节和程序。4.身体健康，品貌端正，气质高雅。5.掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

• 前台主管/前台接待 Front Desk Team Leader/Host

• 上海新天地安达仕酒店
• 2019-06-18 16:01:20

遵循品牌承诺并始终提供优异的对客服务。Delivers the brand promise and provide exceptional guest service at all times.为其内部客人提供优异的服务。Provides excellent service to internal customers as appropriate.熟悉酒店产品和服务政策。Be familiar with the hotel’s products and services and policies.通过礼貌及有效的方式，处理所有宾客及内部顾客的投诉及要求，跟确保问题得以圆满解决。Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.通过良好的互动，保持宾客及员工关系。Maintains positive guest and colleague interactions with good working relationships.经常亲自去核实宾客在入住及退房时，受到最好的服务。Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.确保客史记录服从凯悦和PSB标准。Ensures that guest history records are accurately maintained obeying Hyatt’s and PSB standards.

• 前台接待 Front Desk Receptionist

• 新桥绿地铂骊酒店
• 2019-06-18 15:26:56

工作职责1) 负责为客人办理登记入住和离店手续；2) 为客人解答疑难问题，确保客人入住愉快；3) 代表酒店与客人建立良好关系，保证客人满意度；4) 完成上级交代的其他工作。职位要求：1) 英文优秀，能够使用英文与客人进行无障碍聊天；2) 会使用Opera 系统者优先考虑，不会者提供培训；3) 形象气质佳，服务意识好，有责任心。4)有驾照的优先

• 前台主管Guest Service Supervisor

• 新桥绿地铂骊酒店
• 2019-06-18 15:26:56

• 前台主管

• 上海兴荣温德姆酒店
• 2019-06-18 15:20:33

 岗位职责：1.掌握当日客情及餐饮活动。2.参与各项前台的工作。发现并上报工作中出现的问题。3.掌握当天到店及离店的重要宾客。4.在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。5.与住店宾客保持良好沟通以了解宾客喜好，协助宾客解决疑难事宜。6.做好每日对住店宾客的电话拜访工作，搜集宾客意见并及时采取跟进措施与向上级反映。7.在前台及大堂与商务楼层接待及迎送住离店的宾客。8.协助办理登记入住及离店手续。9.在宾客服务经理的直接领导下协助管理前厅部员工。 岗位要求：1.大专以上学历，有酒店相关工作经验2年以上，有基本的英文沟通能力。2.具有良好的服务意识，团队协作精神以及良好的沟通、协调和应变能力。3.注重细节，工作有责任心，敢于承担责任，执行力较强。4.有上进心和良好的学习能力和抗压能力。

• Front Desk Supervisor 前台主管

• 上海五角场华美达大酒店
• 2019-06-18 14:20:02

相关专业高中以上学历，能进行熟练的打字和电脑操作。具有良好的英语口语表达能力，三年以上的前台工作经验。

• Duty Manager 值班经理

• 上海虹桥元一希尔顿酒店
• 2019-06-18 14:13:28

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.What will I be doing?A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:-Occupy the hotel lobby and other public areas, particularly at busy times-Engage Guests in conversation and provide general assistance-Manage, record, and resolve promptly all Guest complaints-Meet and greet VIP Guests and major corporate clients upon arrival-Coordinate the services and special facilities provided to long-stay Guests-Understand all credit procedures and ensure they are applied-Stay current with all hotel products, services, policies and emergency procedures-Monitor Guest satisfaction reports and implement actions to improve results-Handle, record and follow through with management issues or emergencies that arise-Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.职位要求：What are we looking for?Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:-Previous supervisory experience in Front Office within the hotel/leisure/retail sector-Good knowledge of Health and Safety and security procedures-Calm, efficient and the ability to work well under pressure-Excellent leadership skills and exceptional communication skills-A passion for delivering exceptional levels of guest service-Possesss strong commercial acumen, with experience in increasing profitability in a tight market sector-Experience in managing budgets, revenue proposals and forecasting results in a similar sized propertyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:-Previous role as a senior supervisor or Duty Manager in a similar quality hotel-A degree or diploma in Hotel Management or equivalent-An in-depth knowledge of the hotel, leisure or service sectorWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

• Executive Floor Supervisor 行政楼层主管

• 上海虹桥元一希尔顿酒店
• 2019-06-18 14:13:28

Essential Responsibilities:基本职责：Communicates effectively both orally and in writing to provide clear direction to staff. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for Executive Lounge staff. Monitors Executive Lounge traffic and makes staffing adjustments as required.与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。依相关程序面试，挑选，培训，督导，评估，管理前厅部所有员工。维持行政楼层的秩序，根据需求进行人员调配。Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests. Updates system by inputting inventory and non-inventory groups. Monitors special reservation requests handling and oversees rate changes on in-house guests.关注VIP及有特殊要求的预订，及时更新系统相关信息，确保VIP及团队预订的良好运作。监督住店客人房价变更情况。Computes daily payroll, schedules, and other reports. Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures.估算每日薪酬，进程表及相关报表。根据之前的经验及详细预订情况对数据进行分析，预测每周及每日的预抵和预离。Manages Executive Lounge staff, resolves guest concerns, and implements resolutions by using discretion and judgment.管理行政楼层员工，运用用敏锐的判断力和决断力解决客户的问题。In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.除上述基本职责之外，另有以下职责需要执行：Leads and motivates team members by leading by example and employing competent and consistent management practices.通过训练及一致的管理，领导和激励团队员工.Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required。积极地参加职业培训,让员工保持水平一致。Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.做队员的导师，提高员工水平，促进他们完成所设立的目标。Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情周到的服务，有宾至如归感。Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured.依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.将客人送至客房，介绍客房布局，确保行李及时送达。Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息，确保预订的有效性和准确性。Acts as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.作为VIP客人最先联系到的部门，要确保他们的个性化服务。Allocates rooms in accordance to the guests reservation, preference and remarks, maintaining a systemized and sales focused approach to room inventory management.按照客人的预定或喜好安排房间，并做详细目录管理。Prints Welcome letters from the Guest Relation Manager, and for 1st time stay HHonours guests, arranges welcome cards and ensure that they are placed in guest rooms or handed over at the time of arrival.从宾客关系经理处打印希尔顿荣誉客会会员卡，并确保欢迎卡及时置于会员入住的房间。Coordinates with Amenity Butlers to arrange in-room amenity set-ups according to VIP level and for special occasions – ie. Birthday’s and Honeymoon’s.为VIP客人或特殊场合安排活动，例如：过生日和度蜜月的宾客。Facilitate the operation of the VIP gift amenity menu, by offering it to guests, and ensuring that VIP’s receive their chosen amenity item.提供VIP宾客礼遇的单页，确保宾客享用到所有礼遇。Liaises with Sales, Reservations and the Business Development team to handle corporate guests.协销售，预定和商业发展团队共同为客人提供服务。Provides extra services for VIP guests including offering refreshments, cold towels and other courtesies upon arrival.为VIP宾客提供额外的服务，包括点心，饮料，毛巾等。Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。Carries out ticket reconfirmation, safari bookings and makes guest reservations when required.如有需求，帮助客人完成机票确认和旅行预订等。Ensures a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions and ensuring that all guests folios are correct.确保所有帐单消费的精准性，为客人提供高效快捷的结帐服务。Inputs information in to Fidelio regarding guests, ensuring accuracy and that all details are completed and that the information can be clearly understood by other team members.将准确完整的信息录入酒店管理系统，以便大家分享。Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿品牌标准。Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.掌握希尔顿酒店集团的基本概况。Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。Ensures that the overall appearance of the Executive lounge is neat and tidy at all times.确保行政楼层的整洁。Ensures communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts.确保和前台及其他部门间的有效沟通交流，特别是客房部，餐饮部等。Maintains the hotel systems to ensure accuracy of information and data, and that it is easy to use and operated in an organized and systemized way. Also Ensures that the Reception Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.保持酒店数据的精准性，便于操作。维持设施设备的正常运做和工作区域的清洁。Prepares the Executive Lounge for F&B service, monitoring service and preparation areas to ensure cleanliness and presentation standards. Meets and greets regular and normal guests during the service, ensuring satisfaction.为行政楼层提供餐饮服务，监督管理使行政楼层随时都处于***状态。问候行政楼层的客人和常客确保客户满意度。Ensures that the day-to-day functions of the Executive floors are completed. Including but not limited to Guest Services Manager’s checklist, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, Discount and rate discrepancies, and registration cards.确保完成行政楼层每日的任务，包括核对清单，报告，房间安排，信用额度核对，折扣及房价差异，入住登记单，系统数据备份等。Checks Registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is actioned upon.核对入住登记表，会议及活动信息，预订备份等。Completes reports where and when requested, ensuring that they are complete and delivered on time to the respected party.如有要求，提供完整的报告，并及时送至所需部门。Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.确保信息的有效传递，尚未完成的事情逐一移交至有关人员，让宾客满意。参加日常例会及其他会议。Ensures that the Executive Floor is kept stocked and maintained with requisitions and that par levels are maintained and stock tracked, managed and not wasted, maintaining costs where able. Monitors inventory of the Executive Lounge’s stock including DVD and CD’s to ensure that all items provided to guests are returned and are accounted for.确保行政楼曾有足够的存货，同时避免浪费。 查看所有提供给客人的物品是否完好，包括DVD和CD。Adheres to the hotel selling strategy of Demand Based Pricing and maintains rate integrity by offering clear, transparent, and value for money rates to guests.根据价格要求向客人提供相应物有所值的物品。Adheres strictly to standard cash handling procedures, ensuring to balance float and drop the required amount. Manages cash, credit card, city ledger, voucher and all other forms of payment correctly.严格遵守现金收付手续，收取现金，信用卡，转帐，代金券等。Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.收取现金，信用卡，代金券，公司或第三方付费等服务时要严格遵守酒店规定。Provides and maintains safety deposit boxes, ensuring that guests valuables are safe and secure at all times.为客人提供保险箱，保证他们的财物安全。Follows up on outstanding accounts to ensure no loss of revenue and secures method of payment for upcoming reservations.跟进担保预订及付款方式，确保酒店收入。Maintains the efficiency of departure by checking all guests folios to ensure accuracy of charges.确保所有帐单消费的精准性，为客人提供高效快捷的结帐服务。Manages costs effectively by minimizing and controlling expenses.控制花费，节约成本。Managers and approves rebates, refunds and discounts where applicable在必要的时候给予折扣等优惠。Upsells rooms to higher room and rate categories, ensuring the maximum revenue generation from each guest.积极增销（到高一等级房间或更高的价格，争取利益最大化。Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机，用合理的方式提高酒店收入，确保客人物有所值。Performs other duties and responsibilities as assigned or required.接受部门其他合理的任务或要求的安排职位要求：Specific Job Knowledge, Skill and Ability:工作技能技巧要求The individual must possess the following knowledge , skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job , with or without reasonable accommodation .Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.优越的数据理解性，能对日常营运的数据给予合理恰当的解释。Ability to read, writes, speak and understand the English language to communicate effectively with guests and employees.能有效的用英语沟通交流。Thorough organization and supervisory skills proficient in accomplishing the task.组织管理与督导能力。Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.擅长于处理宾客关系，能快速有效的应对各种问题。Interpersonal skills to provide overall guest satisfaction.以较强的人际交往能力提高客人满意度。Ability to ensure all Executive Floor room repair, maintenance and cleanliness is at the highest level as possible.有能力确保所有行政楼层房间的清洁，保养和维护，使处于***状态。To ensure that the Executive Floor lounges are clean and tidy, supplied with good quality and sufficient food for breakfast and snacks, updated media and food set-up according to the hotel’s standard确保行政走廊的整洁。确保高质量的早餐和下午茶供应。To ensure that monthly reports are completed punctually and accurately。按时递交月度报表的并确保其精准性。Ability to work under pressure and deal with stressful situations during busy periods.能在强压下胜任工作。

• 前台主管

• 绣云里·浦东
• 2019-06-18 13:48:45

 我们希望您在以下方面发挥您的专业技能：1.在当班期间负责所管辖区域的正常运作；2.有礼有节的处理宾客的问题和投诉，想客人所想，急客人所急；3.热情、不卑不亢的迎领重要宾客的接待工作；4.管辖区域内各项工作的传达、落实及监督；我们希望您具备的要求：在生活在中开朗外向、风趣幽默、多才多艺；在工作中爱岗敬业、沉稳干练，善于倾听，善于交流；在从业经验方面有两年以上前台主管岗位的工作经验；在语言交流方面具有一定的英语会话能力为佳；在兴趣爱好方面有敢于表现自己特长的勇气；

• 前台主管

• 上海中庚聚龙酒店
• 2019-06-18 13:07:11

 工作职责：·         进行有效的交接班简报工作，以明确酒店活动和运营要求·         在当班期间监督前厅部运营情况，包括：o   维护客户信息o   维护当地活动的信息o   统计入住情况o   监督公共广播系统的使用o   监督团组预订情况o   协助解决严重投诉问题·         在当班期间监督收银活动，包括：o   现金处理和银行业务程序o   处理非法支付情况o   就信用政策和设备对员工进行指导o   就现金安全程序对员工进行指导o   实施应收帐款控制o   准备财务报告o   对收银系统实施监管·         与上级领导和人力资源部一起进行人力规划和管理需求。与上级领导和财务总监一起编制和管理部门预算。 技能要求：·         拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。·         具有良好写作技能·         熟练使用微软办公软件和前台系统·         具有解决问题，组织和培训能力 学历：·         具有酒店行政管理，酒店管理或相关的学士学位或大专水平。 经验：  ·         拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

• 前台主管

• 上海碧悦酒店管理有限公司
• 2019-06-18 12:40:58

 1、了解和掌握当日及未来客房预订情况；2、熟练掌握前台电脑操作系统、银行刷卡等系统，熟悉前台各项设施设备的使用；3、为客人办理入住登记手续；4、处理客人换房、续房、问询、留言等服务；5、管理好自己当班时的所有现金、帐务和单据；6、负责前台的日常清洁卫生；7、记录客人意见和建议，受理客人投诉；任职要求：1.英语口语流利2.良好的个人形象3.身体健康，性格开朗，积极4.良好的服务态度和营销意识5.星级酒店一年以上相关工作经验优先考虑

• 前台领班（海口）

• 雅途物业管理(上海)有限公司
• 2019-06-18 12:24:08

主要职责：1. 负责门店日常前台事务工作，完成各项客人接待任务；2. 负责门店日常前台系统操作（包括客人入住及退房信息输入、结账挂账处理等等）、日常备用金管理及核对；3. 负责门店前台接待的日常工作指导，提高前台接待综合能力；4. 负责前台部各类物资及能耗管控，合理控制各项成本。 任职条件：1. 相关专业中专或以上学历；2. 良好的仪容仪表，有亲和力；3. 有2年及以上酒店或酒店式服务公寓前台管理工作经验；4. 熟悉同类型酒店或酒店式服务公寓日常前台运营模式及日常操作程序；5. 良好的理解能力和服务意识，良好的突发事件应变能力；6. 工作认真，敬业，诚信，富有职业精神和工作热情；7. 能承受较强的工作压力。本岗位工作地点：海口市龙华区羊山大道39号观澜湖新城上东区6栋

• 前厅部主管

• 张江美居酒店
• 2019-06-18 12:20:02

岗位职责:(1)全面负责前厅的接待和问讯等工作，督导员工为客人提供高效优质的服务。直接对前厅部经理负责。(2)主持前厅工作例会，上传下达，搞好本部门与其它部门的协调工作。(3)负责客人的投诉的处理。(4)负责每天检查员工外表及工作情况。(5)负责掌握员工的培训。(6)负责掌握当日及次日的客房状态，在下班之前与预订部核对好。(7)检查有特殊要求客人的房间并保证这些特殊要求得到关照。(8)及时申领物品，保证前台有足够办公用品。(9)协助大堂副理检查大厅卫生，陈列酒店介绍等宣传品，并在用餐时间，临时接替大堂副理的工作。(10)负责每月有关报表的制作。(11)努力完成前厅部经理或其它管理部门交给的任务。任职资格：1、年龄：20—35岁，男女不限。2、中专及以上学历，有一年及以上酒店前厅主管的工作经验为优。（条件优秀者可以放宽录用）3、较强的服务意识，熟练使用电脑办公软件；4、具备良好的协调能力、沟通能力，负有责任心，性格活泼开朗，具有亲和力；5、普通话准确流利；酒店福利待遇：1、工作时间：由前厅经理进行排班。做五休二或者做一休一。2、试用期一个月。3、带薪年假等其他福利按国家政策执行。

• 客户服务主管 Resident Services Supervisor

• 上海新陆一房地产有限公司国金汇酒店
• 2019-06-18 11:12:18

 岗位职责：- 负责问讯和前台的管理工作；- 主动沟通和协调前台与各部门班组之间的工作关系；- 负责属下员工的工作安排，检查、督促员工严格按照工作规范和质量要求实现优质服务；- 负责组织属下员工的在职培训并定期评估，使其达到公司的要求；- 完全熟知电脑系统的操作程序，以保证属下员工能都熟练操作；- 确保员工提供礼貌、专业的服务，确保宾客满意度；- 及时了解客房状况、来客流量及主要客人的抵离时间，并做相应的安排，合理的排房；- 完成上司交办的其他任务；任职要求：- 大专以上学历；- 五年以上高星级酒店相关工作经验和管理经验；- 掌握酒店前台电脑操作系统及各项工作流程；

• 前台接待

• 上海嘉廷大酒店
• 2019-06-18 11:09:25

工作内容：1、熟悉酒店信息管理系统；2、为宾客办理入住/离店手续，安排客房；3、负责访客的接待及相关访客留言的处理、宾客抱怨的安抚及宾客投诉的处理；4、提供客人叫醒、问询服务；负责总机接听、电话转接等工作；5、销售客房，推广和销售会员卡。[任职资格]：1、有良好英语沟通能力者优先，普通话标准；2、形象气质佳，男：身高170cm以上，女：身高160cm以上；3、有良好服务意识，销售意识；沟通、协调、应变能力较强；4、微笑、礼貌待客；做事认真仔细，有较强责任心、上进心和学习能力；5、有星级酒店前台接待工作经验者优先。