Responsibilities:
-Establish and implement the delivery of the restaurant brand standard, sequence of service procedure and provide a high-quality guest service at all times.
-Facilitate the implementation of business strategies and conduct regular strategy update meetings with management team.
-Contribute ideas and suggestions to enhance operational/environmental procedures for the restaurant. Check with the Restaurant reservations team/hostesses to review updates on reservation levels and arrivals.
-Maintain safety and hygiene standards in the restaurant at all times. Offer recommendations for corrections and take action for maintenance project and improvements as needed.
-Take ownership and initiative to resolve issues, interact with various department in a professional and positive manner to foster, motivate and develop team members as our company assets by overseeing training and leading to a clear understanding by the team of expectations.
-Ensure effective control over food and beverage sales. Manages and controls overall expenses of the restaurant focusing on higher revenue and profit.
-Ensure guest requests and feedback, both verbal and written are responded to promptly and efficiently, and communicate to assigned team members on a daily basis to achieve and exceed our guest needs and expectations via social media channels.
-Recruit and train new hires on business practices.
Qualifications:
-Reading, writing and oral proficiency in the Chinese and English language, prefer at least 2 years' experience of independent Fine Dining or Michelin Star restaurant environment.
-Work a flexible schedule to accomplish all major responsibilities and tasks. Result driven orientation.
-Have the ability to relate to all levels of guests and management, handle multiple tasks at one time.
-Comfort working with budgets, payroll, revenue and forecasting, strong communications and administrative skills.
餐厅概况
Savor Group旗下首家餐厅Ensue位于深圳福田香格里拉酒店40层,连续第四年入选亚洲五十佳餐厅: 2024年度50-100餐厅榜单排名为第86名,位列中国大陆第6位,集团的目标是将旗下品牌打造成为世界顶级餐厅之一。
Responsible for the sales management of the store, and cooperate with the implementation of the company's various marketing strategies;
负责店面的销售管理工作,配合公司的各项营销策略的实施;
Manage various departments, and do a good job in the division of labor in each department;
管理好各个部门,做好各部门分工管理工作;
Coordinate the procurement of various departments and the distribution of goods, and formulate related work procedures;
协调各部门的采购及货品的配送问题,及制定相关的工作流程;
Supervise the loss management of commodities and grasp the scale of commodity loss;
监督商品的损耗管理,把握商品损耗尺度;
Supervise the cleaning and sanitation of the store and the repair of facilities;
监督店面的清洁环境卫生及设施修缮情况;
Properly handle customer complaints and various conflicts in the service process;
妥善处理顾客投诉和服务过程中的各种矛盾;
Establish relevant rules and regulations;
建立相关的规章制度;
Ensure customer satisfaction;
确保顾客的满意度;
Responsible for business training of employees at all levels in the operation system;
负责运营体系内各级员工的业务培训工作;
Do a good job in the inventory and control of fixed assets and consumables;
做好固定资产及消耗品盘点及控管;
Effectively manage the daily work of the restaurant to ensure the normal work of the day;
有效管理餐厅的日常工作,确保日下工作正常进行;
Supervise the implementation of the specifications listed in the department's work standards and procedures manual;
监督部门工作标准和程序手册中列出的各项规范的贯彻执行;
Ensure procedures for opening and closing business;
确保开始营业和结束营业的程序;
Follow prescribed checkout procedures;
遵守规定的结账程序;
Effectively conduct shift briefings to ensure all employees are aware of important guests, special events, daily specials, focusing on promoting certain products, etc;
有效的进行交接班说明会,确保所有员工了解重要客人,特殊活动,每日特价,重点是推销某些产品等;
Greet more than 80% of the guests in person;
亲自迎送80%以上的客人;
Motivate on-the-job staff to provide excellent customer service;
激励在岗员工为客人提供卓越的服务;
Communicate with chef and management team for opinions and guest suggestions and propose solutions;
与厨师和管理团队交流意见和客人的建议并提出解决方法;
Develop and execute an annual plan for food and beverage product promotions at the outlet;
在餐厅制定和执行餐饮产品促销活动年度计划;
Concept management of special events;
特别活动的概念管理工作;
Good at predicting market changes and reviewing operations when necessary;
善于预测市场的变化情况,并在必要时审评运营工作;
Analysis of competitors;
对竞争对手进行分析;
Create good public outreach opportunities;
创造良好的公众宣传机会;
Manage customer database and use it effectively;
管理顾客数据库并有效的加以使用;
Promote other brands of the group;
推销集团其他品牌;
Proactively implement cost saving methods;
积极的实行节约成本的方法;
Reuse energy as much as possible;
尽可能再利用能源;
Assist the Sales Manager to work closely to win new customers;
协助销售经理密切合作争取新的客户;
Manage wages and beverage costs;
管理工资和饮料成本;
Effectively control the inventory of restaurant supplies;
有效的控制餐厅用品的库存数量;
Analyze catering statistics through the system;
通过系统分析餐饮统计数据;
Work with superior leaders to carry out labor costs and formulate management systems;
和上级领导一起进行人力成本和制定管理制度;
Prepare and manage departmental budgets together with superiors;
和上级领导一起编制和管理部门预算;
Familiar with electricity and fire safety and work safety incidents;
熟知用电用火安全及工作安全事件;
Familiar with epidemic prevention and control policies and government prevention and control requirements of cold chain.
熟知疫情防控政策,冷链的政府防控要求。
Maintain customer relationships, develop
market channels and sales, and try to complete the company's annual and monthly
targets.
维护客户关系,市场渠道开拓与销售,并尽力完成公司年度及月度指标;
Actively communicate strategies with
bosses, enhance sales value and control costs.
积极与上司沟通战略, 提升销售价值,控制成本;
Maintain a good relationship with
customers, docking customer information and summarizing.
与客户保持良好关系,对接客户信息及汇总;
Digest customer requirements and
distribute to relevant departments for implementation.
消化客户要求并分发给相关部门执行;
Follow up and reconfirm the performance
of all teams.
跟进及再确认所有团队的执行情况;
Follow up customer satisfaction, collect
customer opinions and give timely feedback to the boss and the operation team;
跟进客户满意度,收集客户意见并及时反馈给上司及运营团队;
Assist the Outlet Manager to complete
the outlet's revenue target, and supervise the employee to sell membership
cards and drinks.
协助餐厅经理完成餐厅营业额指标,督导员工推销会员卡及酒水;
During business hours, fully control the
service work of the outlet, and pay special attention to special VIP guests and
banquets.
营业时间内,全面控制餐厅的服务工作,对特殊
vip客人及宴会进行特殊关注;
Do a good job in maintaining old
customers and increase the repurchase rate.
做好老顾客维护,提高复购率。
Responsibilities:
• Manage and supervise smooth, efficient and effective daily operations
• Work with Executive Chef / Head Chef for smooth and efficient daily operation
• Responsible for revenue
• Responsible to manage, supervise and direct employees
• Staff training including assisting and supervising training when required
• Keeping the team up to date about departmental and company activities through regular communication
• Manage all stocktaking procedures
• Manage all in-store maintenance issues
Requirements:
• Hospitality degree holder, with wine and beverage qualifications preferred
• Advance knowledge and experience in restaurant organization, floor management, staff training and restaurant finance management
• Good experience in driving restaurant sales and nurturing customer relations
• An excellent and charming communicator with hands-on approach to serve discerning guests and the team with care, passion and professionalism
• Good leadership and motivation skills, passionate in developing the team from wine knowledge to sales skills, customer service skills to company culture
• Able to work under pressure while have empathy for your team
• Pride and attention to details with the finest personal presentation