Use designated phone to add and maintain high value customers, push new dishes, promotions, and greetings on public holidays according to hotel needs.
使用指定手机，添加维护优质客户，根据酒店需要向他们推送酒店新菜肴、各类促销活动及逢年过节拜会等。
Collect customer feedback on food and service; Discuss and exchange guest feedback with chef and restaurant supervisor in order to improve the quality of dishes and service.
在客人用餐过程中，收集客人对菜品及服务的反馈意见；与厨师长和餐厅主管讨论交流客人的反馈，以便更好的提升菜肴及服务水平。
Handle customer complaint and track the feedback of social media, any major complaints on social media must reply in 24 hours. Score of social media need above 4.5(Meituan,dazhongdianping) and get 10 good comments for each week.
处理客人投诉并且追踪网络评论，网络上任何严重的投诉必须在24小时内进行回复,美团，大众点评的分数必须维持在4.5分以上,并且每周至少10个好评。
Answer all incoming calls with a smile and using the standard guideline.
使用酒店的标准接听电话。
Assist to reply guests email and mail in the most professional manner using standard guideline.
使用酒店的标准回复所有邮件。
Responsible to achieve the individual promotion targets set by the management.
负责实现酒店管理层制定的每一个餐饮促销的目标。
Actively be involved in sales calls to key clients.
积极参与重要客户的销售拜访。
Cooperate with the 3rd Party to promote F&B related production in the online channel.
完成餐饮相关产品在所有在线渠道的合作。
Prepare, manage, monitor and analyse all promotional activities.
准备、管理、监督和分析所有促销活动
Constantly obtain feedback through research from guests and colleagues and use provided information as part of the monthly SWOT analysis to increase revenues and monitor effectiveness of all promotions.
通过调研不断获取客人和同事的反馈信息，利用所提供的信息进行每月的 SWOT 分析，从而增加收入并监督所有促销活动的效果。
To maintain an updated competitor analysis and price variance report as outlined.
制作不断更新的竞争对手分析和价格差异报告。
Conduct/ attend marketing meetings with F&B and Communication Department required.
根据要求召开/参加餐饮和市场传媒部的市场营销会议。
Ensures proper maintenance and updates of F&B marketing related files as follows:
确保正确维护和更新餐饮部市场营销相关的文档，具体如下：
Collaterals and collateral request forms.
宣传资料及相关申请表。
Tracking of promotions as well as pre and post P&L assumptions.
促销活动的跟踪文档及活动前后的损益假设数据。
Outlet business trend related reports.
餐饮设施业务趋势相关的报告。
Co-ordinate meetings on upcoming promotions to set the direction for each outlet.
协调有关将开展的促销活动的相关会议，明确每个餐饮设施的方向。
Liaises with outlets for submission of proposal on upcoming special promotions.
与各餐饮设施联络有关将开展的特别促销活动的方案提交。
Work with outlets to derive action plans for the implementation of all approved promotions.
与各餐饮设施共同制定实施已批准的促销活动的行动计划。
Collection of post mortem for each promotion submitted by the respective outlets.
收集各餐饮设施提交的每次促销活动的后期分析。
Assist with action plans and providing direction for each outlet to drive sales and maximizing profit for these promotions.
帮助制定行动计划，并为每个餐饮设施提供方向，以推动这些活动的销售额并***化利润。
Be involved in the hotels social media marketing program as it relates to F&B.
参与酒店与餐饮相关的社会媒体的市场营销计划
Manage the key Marketing Communication processes F&B Promotion , Collateral and Advertising, Content Management, Public Relations, Promotion and Events and Social Media according to IHG Marketing Communications standard operating procedures
根据IHG市场传讯标准操作流程，管理酒店餐饮部的市场传讯活动，包括：印刷品与广告的设计制作、内容管理、公共关系、酒店推广及活动和社交媒体。
Ensure that IHG and hotel specific brand standards and policies are correctly applied to with regards to all F&B marketing related activities.
确保在所有餐饮部市场营销相关的活动中，正确应用 IHG 和酒店特有的品牌标准和政策
Assists in the coordination and implementation of all F&B printed materials including the hotels newsletters, posters, flyers, email marketing as well as other promotional collateral.
帮助协调和落实所有餐饮部印刷资料，包括酒店时事通讯、海报、单页、营销邮件及其他推广和宣传资料。
Assists and supports the co-ordination of photography for advertising, collateral and public relations purposes between the hotel, advertising agency and the marketing department at corporate office.
帮助、支持和协调酒店与广告公司及总部市场部之间以制作广告、宣传资料和公关为目的的摄影工作。
Maintains collateral presentation and signage quality and standards in accordance to hotel policy in all fronts of house areas.
保证酒店各区域的宣传演示和标识的品质和标准符合酒店政策。
Liaises with the Communications department and assists to develop and maintain comprehensive list of media contacts.
与市场传媒部联络，帮助制作和维护媒体联系人完整名单。
Assists with execution of press promotional activities.
协助实施新闻宣传活动。
Liaises with the Communications department and assists to compile and maintain press kit information for media as appropriate.
与市场传媒部联络，并协助制作和更新提供给媒体的新闻发布资料
Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile.
与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。
Develop and implement Promotions Calendar for F&B products in restaurant .
在餐厅制定和执行餐饮产品促销活动日历。
Anticipate market changes and review operations when necessary.
善于预测市场的变化情况，并在必要时审评运营工作。
Conduct competitor analysis.
对竞争对手进行分析。
Create positive publicity opportunities.
创造良好的公众宣传机会。
Manage customer database and utilize effectively.
管理顾客数据库并有效的加以使用。
To possess a thorough knowledge of all F&B menus, promotions and communicational activities.
透彻掌握所有餐饮菜单、促销活动和传播活动的相关内容。
To be well versed with products and concepts of all F&B related areas of the hotel.
精通酒店所有餐饮相关领域的产品和理念。
To maintain a strong relationship with suppliers and to solicit sponsorship for events.
与供应商保持牢固联系，并征求活动赞助。
To implement a report-based analysis that will evaluate demographics, in-house vs. outside covers etc. on a monthly basis.
每月实施一次报告式分析，对就餐人员统计数据、住店与外部就餐人数对比等进行分析。 Conduct/ attend F&B divisional and departmental meetings as required.
根据要求召开/参加餐饮部门会议。
Perform other duties as assigned by superior.
履行上级分派的其他职责。
Expected to possess the following skills:
希望具备以下技能：
Good communication and negotiation skills
良好的沟通和谈判技巧
Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
积极主动，按时完成任务和项目
Strong organisational skills required to maintain electronic and paper filing systems
良好的组织能力，维护电子和文件归档系统
Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.
保持高水平的政策和程序知识，并在适用时有效地与所有人员沟通。
Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
具有清晰有效的口头和书面表达能力，能够向客户、技术人员、管理人员和团队成员获取和传达信息，并生成报告
Excellent PC skills (including MS Office)
优秀的计算机技能(包括MS Office)
