1.积极的工作，友好的为客人提供服务。 Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest. 2.致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。 Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 3.登记客人，确保客人信息完整填写并确认，按照希尔顿荣誉会员和飞行里程会员的要求服务和发展会员，同时确认付款方式。 Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured. 4.将客人送至客房，介绍客房布局，确保行李及时递送等。 Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner. 5.确保为客人提供人性化服务。 Ensures that VIP guests are treated personally and recognized as an individual. 6.和销售，预定和商业发展团队共同为客人提供服务。 Liaises with Sales, Reservations and the Business Development team to handle corporate guests. 7.高效率的办理离店，确保客人帐单准确。 .Ensures a prompt and efficient departure, by settling guests accounts as per billing and reservation instructions and ensuring that all guests folios are correct. 8.确保行政楼层的整洁 Ensures that the overall appearance of the Executive lounge is neat and tidy at all times. 9.及时准确的将客人的信息录入公安报告系统。 Ensures that guests profiles and information is input in to the Police Report system in a timely and accurate way. 10.核对登记表，会议信息，转帐协议，财务记录和文件备份等。 Checks Registration cards, meeting and function information, billing instructions, and reservation backup to ensure that all information received is actioned accordingly. 11.确保利润最大化。 Upsells rooms to higher room and rate categories, ensuring the maximum revenue generation from each guest. 12.抓住商机，用合理的方式提高酒店收入，确保客人物有所值。 Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.