Supervises the bell staff as they greet and escort arriving and departing guests in a friendly , courteous manner and from their accommodations , transports their luggage , and acquaints each new guest with their room location and features . Carries out any other reasonable duties and responsibilities as assigned. 督促礼宾员热情友好的帮助客人提携行李，引领客人到房间及提供其它服务。完成交给的其他工作。 1. Monitor performance of members of the bell staff ，assist when necessary. 监督礼宾员的日常工作，并在需要时予以支持。 2. Retrieves guest items from cars , busses ,vans and carts . Loads luggage and packages onto a bell cart to transport items throughout hotel to /from designated rooms 帮助客人寻找丢失在出租车上的物品。协助礼宾员装卸行李。 3. Escorts guests to accommodations , visually inspects room , telephone and notes deficiencies such as towels to housekeeping immediately . Points out room features and directory for guest reference . 引领客人到房间，介绍酒店及房间的设施设备。快速巡视房间是否存在问题，及时通知相关部门予以解决。 4. Creates a working knowledge of all hotel disciplines , activities and responsibilities to help guests with questions 遵循酒店的规章制度，熟知酒店经营项目及活动，友好的回答客人提出的各种问题并确保其准确性。 5. Greets customers immediately with a friendly and sincere welcome . Remains calm and attentive especially during heavy hotel activity and emergencies . Listens and responds to guest inquires using a positive , clear speaking voice . Answers questions and offers assistance giving accurate information regarding outlet hours , other hotel services , directions to local attractions or function rooms ,car rentals , air line shuttle service ,etc. 热情友好的问候客人。能成着冷静的应对各种突发情况。熟知酒店各营运场所的营业时间，为客人提供旅游向导，租车，订票等各种服务。 6. Supports and motivates Concierge team members by leading by example and employing competent and consistent management practices. 通过训练及一致的管理，领导和激励团队员工。