• Team Leader, The Eatery 宜客乐餐厅主管

• 成都蒲江花样年福朋喜来登度假酒店
• 2019-07-23 16:21:03

 Ensure efficient delivery of service to the guest according to pre-determined standards and specification. This role provides operational support to the outlet manager and coordinates all service delivery details with the outlet manager.协助餐厅经理确保根据标准及规则給客人提供高效率的服务。主要职责将餐厅的运作情况及服务细节报告于餐厅经理。

• 餐厅领班

• 成都保利公园皇冠假日酒店
• 2019-07-23 15:14:57

岗位职责1.协助餐厅主管制定服务标准和工作程序，并确保这些服务程序和标准的实施。2.根据客情，负责本部门员工的工作安排和调配，作好交接班工作，编排员工班次和休息日，负责对员工的考勤工作。3.在营业期间，负责对整个餐厅的督导、巡查以及对客沟通工作。4.妥善处理对客服务中发生的各类问题和客人的投诉，主动征求客人意见，及时向经理反馈相关信息。5.督导服务员正确使用前厅的各项设施设备和用品，做好清洁卫生保养工作，及时报送设备维修单，控制餐具损耗，并及时补充所缺物品。6.督导员工遵守饭店各项规章制度及安全条例，确保就餐环境清洁、美观舒适。7.完成经理交办的其他工作。岗位要求1.必须具备1年以上餐饮工作经验；2.开朗的性格，善于言谈。3.具有较强的管理能力、及良好的人际关系。

• 西餐厅领班F&B Captain

• 成都世茂茂御酒店 Yuluxe Chengdu
• 2019-07-23 14:42:42

1. 在服务工作的整个过程中，时刻保持高度的客户服务意识。2. 具有积极合作的精神。以热心的态度对待所有的工作， 并乐于借助一切机会学习技能以便于改进自己的工作表现。3. 具有极强的应变能力。反应迅速并以积极的态面对需求的改变， 包括任何工作要求的改变。4. 具有极强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。5.在工作过程中始终体现职业素质。

• 西餐厅主管 F&B Service Team Leader

• 成都新希望高新皇冠假日酒店
• 2019-07-23 11:03:50

Job Description工作职责• In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。• Assist with menu and wine list creation协助菜单和酒水单的设计工作。• Supervise outlet functions监督各项职能。• Supervise outlet service监督餐厅的服务。• Works with Restaurant Manager on manpower planning and operational needs和上级领导一起进行人力规划和管理需求。• Conduct weekly training as assigned by Restaurant Manager进行餐厅经理指定的每周培训。• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。• Supervise the maintenance of guests HEO and outlet equipment监督服务设备的维护保养。• Ensure standards of guest services as per standard guideline监督客用设施和服务的标准。• Seek guest feedback for improvement寻求客人的反馈意见并进行改进• Personally meet and farewell a minimum of 80% of your customers亲自迎送80%以上的客人。• Encourage and inspire team members to provide guests distinct experience in creative ways.运用有创意的方法来激励、鼓舞团队成员为宾客提供独特的体验。• Cross check guests through evaluations and comments get the feedback, know how to improve guest satisfactions.抽时间与宾客进行互动，获取反馈，了解员工提升宾客满意度的渠道。• Collaborate with Restaurant Manager to develop activities to meet the service behaviour and improving guest relationship continuously.与餐厅经理协作共同开发达到服务行为标准和持续改善宾客关系体验的各类活动。QUALIFICATIONS AND REQUIREMENTS任职要求 Diploma in Hotel Management, Food & Beverage, or related field. 2 years related experience or an equivalent combination of education and experience. Supervisory experience preferred. 酒店管理，餐饮或相关专业的大专学历。2年相关工作经历，或与此相当的教育和相关工作经验结合的背景。具主管经验优先考虑。Reading, writing, and oral proficiency in English or second foreign language and mandarin. 具备较强的英语阅读、写作和口语能力或者第二门外语和普通话。

• Assistant Restaurant Manager餐厅副经理

• 成都W酒店
• 2019-07-23 10:19:47

To assist Venue Manager ensure the smooth running of venue through achieving budget and goal: talent voice, GV and GOP results. 协助部门经理经营，以完成部门制定的所有目标及预算包括：员工满意度，客人满意度及财务预算。This role involves the complete supervision of restaurant      operations, including talent supervision and roster, preparation of checks, stock control and communication with relevant departments.负责监督管理日常营运包括：员工各项表现，排班，账单准备，营运物资仓储量及和各部门之间的协调沟通。The role is responsible for ensuring maximum guest satisfaction and maximum average check; to utilize current manpower control measures to meet and exceed budgeted manpower productivity; to work closely with HR and Venue Manager to ensure all training requirements are met and maintain a formal training program.最大化确保客人满意度及人均消费。利用现有的人员编制最大化员工生产力已达到人事制定的目标。和餐厅经理及人事部紧密合作确保所有培训实施和制定的培训计划相符。The role will be required to conduct their duties in a courteous,      safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.根据酒店的规章制度给员工提供一个和谐，礼貌，安全，有效的工作环境。并确保一贯的高标准对客服务质量。

• 西餐厅领班/Western Restaurant Captain

• 成都新东方千禧大酒店
• 2019-07-23 09:29:11

岗位职责1、To provide a courteous, professional, efficient and flexible service at all times, following MCIL Products & Services Standards.保证提供热情，专业，高效高质的服务；做到符合酒店的规章制度和MCIL的产品服务标准。2、 To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.具有丰富的工作知识和管理能力，在工作区域根据标准准确地完成工作职责和任务及起表率作用。3、 To establish a rapport with guests. Handle all guest requests and inquiries on food, beverage and service.与客人建立友善的关系。合理的处理客人所有相关的服务要求。任职要求1、熟悉餐饮部工作流程，2年以上餐饮部工作经验，有同岗位工作经验优先考虑。2、 形象气质佳，具备一定的英语听说能力。3、良好的沟通协调能力。

• 西餐厅主管 Western Restaurant Supervisor

• 成都新东方千禧大酒店
• 2019-07-23 09:29:11

  To supervisethe assigned station / section, serve Food & Beverage to guests, ensure acourteous, professional, efficient and flexible service consistent withMillennium Chengdu Hotel and MCIL Standards Policies & Procedures in orderto maximize guest satisfaction.      管理部门安排的工作区域，为客人服务饮料和食品，确保与酒店标准政策和程序一致的有礼貌的，专业的，高效的，以及灵活的服务，最大程度的使客人满意。

• 贵宾服务专员 VIP Guest Experience Specialist

• The Temple House 博舍
• 2019-07-23 09:06:32

1. Familiar with food and beverage knowledge    熟知菜单、酒类和饮料情况2. Well understand the facilities, service standards, promotions and membership details    熟悉商场所有设施，服务，店铺信息，各类活动信息，以及会员权益细则3. Forecast guests needs    清楚地理解客人的期望4.  Quick response to the customers' request and questions     确保所有客户要求和疑问均得到快速而有效的回应5.  Well understand all the procedures     熟知运营程序的详情6.  Investigate and improve service with high efficiency       通过查明和改善，完成执行和落实工作7.  Support and accomplish other department goals     赞同并承担部门的目标

• 全日制餐厅及客房送餐经理 All Day Dining & IRD Manager

• 成都棕榈泉费尔蒙酒店
• 2019-07-23 09:01:10

如需立即申请，请点击以下链接登录费尔蒙集团官方求职网站进行在线职位申请。如您未通过费尔蒙集团网站申请，可能导致我们无法看到您的求职信息，并可能延误您的岗位申请。谢谢理解！https://frhi.taleo.net/careersection/ext_fairmont/jobdetail.ftl?job=CHG00434&lang=Zh-CNResponsibilities:Reporting to the Director of F&B, responsibilities and essential job functions include but are not limited to the following:•Consistently offer professional, friendly and engaging service. •Manages in compliance with established company policies and procedures.•Manages in compliance with local, state and federal laws and regulations.•Maintains procedures for security of monies.•Maintains procedures for credit control and handling of financial transactions.•Maintains inventory control procedures.•Implement and manage all company programs to ensure compliance with the SOP’s and LSOP’s; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.•Manage the maintenance/ sanitation of the Food and Beverage areas and equipment in the hotel to protect the assets, comply with regulations and ensure quality service.•Hotel wide wine / liquor / beverage program and administration.•Works with closely with Outlet Assistant Mangers to maintain standards of food and beverage quality and guest service quality. •Receives departmental relates guest complaints and ensures corrective action is taken to maintain a high level of customer satisfaction and quality. •Increases level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.•Marketing of All Day Dining Restaurant, In-Room Dining &, Refreshment Centre, develop and manage the implementation of menus, package deals, promotions, displays, decorations, and presentations within corporate guidelines to capture more in house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives. Develops the annual marketing plan.•Assists to develop, recommend, implement, and manage the division’s annual budget, business/marketing plan forecasts and objectives to meet/exceed management expectations.•Achieves budgeted revenues and expenses and maximizes profitability related to the food and beverage department.•Assists in creating and implementing and maintaining local and national sales/marketing programs. •Collaborates with Outlet Leaders in order to manage the Human Resources within all areas. •Recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate as appropriate.•Other duties as assigned.Qualifications:•3 years of employment in a senior Food & Beverage leadership role. •Previous Point of Sale System experience required. •Computer literate in Microsoft Window applications required. •University/College degree in a related discipline preferred. •Excellent communication and organizational skills. •Strong interpersonal and problem solving abilities. •Highly responsible & reliable. •Ability to work well under pressure in a fast paced environment. •Ability to work cohesively as part of a team. •Ability to focus attention on guest needs, remaining calm and courteous at all times. •Requires advanced knowledge of the principles and practices within the Food & Beverage/Hospitality profession.•Outstanding knowledge of F&B product and high end service levels. •This includes the knowledge required for management of people, complex problems and food and beverage management.•Be able to communicate in Mandarin and English is must.签证要求：必须拥有在中国合法工作权。酒店将协助合适的外籍人选办理工作签证。立即申请：无论您是事业刚起步还是正在寻找有意义的职位，我们都邀请您访问 http://www.fairmontcareers.com/，详细了解有关费尔蒙酒店及度假村的信息，把握难得的就业机会！

• 西餐厅经理/西餐副经理

• 成都国际非遗博览园缇沃丽酒店
• 2019-07-22 13:28:28

成都本地人优先，大专及同岗位工作经验优先全面负责西餐厅，巧克力屋的营运合理安排员工考勤每月推广确保按照推广日历有序进行所有跟进工作及时西餐团队成员的建设，离职率，满意度

• ADD Supervisor 西餐厅主管

• 成都协信中心希尔顿酒店
• 2019-07-22 09:21:58

1.         To maintain a high customer service focus by approaching your job with the customers always in mind.在整个工作过程中，始终保持高度的客户服务意识。    2.         To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly  communicating with both customers and team member.保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。3.      To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。4.         To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.能够积极的向客人及供应商推荐酒店的服务及设施。5.         By assisting bartenders & kitchen team member where required and carry out any reasonable duties requested by the Manager.在必要的时候协助酒吧及厨房的同事，并完成经理交代的任务。6.         By ensuring all team member is briefed for the details of the shift ahead.确保所有员工提前了解换班的详细安排。7.         By completing checklist on preparing the restaurant for service.完成账单检查表以准备餐厅服务。

• Food & Beverage Hostess 餐饮部咨客

• 成都协信中心希尔顿酒店
• 2019-07-22 09:21:58

 岗位职责1.在宾客面前随时保持整洁友好愉快的形象。2.向宾客提供礼貌周全的服务，对于宾客的要求、不满和需要及时做出回应及时向部门管理人员汇报。3.迎接问候宾客，并将其领入座位并协助部门管理人员对客订座，并合理分配。4.记住所有宾客和常客的姓名。5.和宾客交谈，回答宾客提出的问题。6.接受电话订座，使用最好的电话谈判技巧。7.回答宾客有关本酒店的特殊活动和菜单等。岗位要求1.中专以上文化程度。2.熟悉餐厅特色及布局，了解酒店餐饮服务设施，具有一定的公关和社交知识。 3.具有较好的语言表达能力，讲话口齿清楚，反映灵敏，有较强的沟通技巧。4.身体健康，仪表端庄大方，气质较好。

• 西餐厅店长

• 成都海洋莱普敦酒店有限公司
• 2019-07-18 15:29:01

岗位职责1.根据预定、团体餐安排及重要宾客的人数来安排工作。2.做好销售，宾客投诉、解决办法及相关员工、设备的记录。3.提高工作效率，促进销售，并达到增源节支的目的。4.建立收银调节控制程序，在服务前后，按此程序来工作。5.参与菜单、酒水单的制定及定价。 岗位要求1.大专及以上学历；至少熟练掌握一门外语。2.2年以上5星级酒店或连锁西餐厅同等工作经验；精通西餐、酒吧的业务知识，熟练掌握本部门的技能技巧。3.具有较强的社会活动能力、组织领导工作能力和实际工作能力。

• All Day Dinning Manager 全日餐厅经理

• 成都希尔顿酒店
• 2019-07-18 10:04:15

1. To maintain a high customer service focus by approaching your job with the customers always in mind.在整个工作过程中，始终保持高度的客户服务意识。2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。3. To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。4. To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.能够积极的向客人及供应商推荐酒店的服务及设施。5. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.在工作过程中能够做好本职工作，保证自己及其他人的安全。6. Creating an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service.建立一种每个员工都关注如何能为客人创造“一次特殊经历”，提供非凡客户服务的工作环境。7. Actively seeking verbal feedback from customers and team member at each service period.在服务期间积极收集客人及服务人员的反馈。8. Agreeing and implementing actions to make improvements to customer service.就如何改进对客服务采取相应的措施。

• 餐饮服务员

• 黑龙滩长岛天堂洲际酒店
• 2019-07-17 16:07:38

INANCIAL RETURNS 财务回报Familiar with the menu, beverage brand price, effectively promote to guests dishes drinks, increase sales.熟悉菜牌，酒水牌价格，有效向客人推销菜式饮料，提高销售额。Treat all tableware, etc., in strict accordance with operating procedures, do light to take light put, reduce breakage.严格按照操作程序，对待所有餐具等，做到轻拿轻放，降低破损。In accordance with the rules and regulations of the hotel asked professional processing, invoicing and payment.按照酒店的规章制度专业的处理询问，结账和付款。 OUR PEOPLE 员工团队Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments 与同事、上级、团队和各部门间建立合作和互信。Communicate well to ensure effective shift hand-overs相互沟通以确保顺利地交班。Actively participate in organised meetings积极参加组织的会议Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication以专业、积极的态度与本部门和酒店的职员合作，和睦相处，培养团队以便更好的相互沟通。 GUEST EXPERIENCE宾客体验Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs 与所有的内部员工和顾客建立并保持良好的关系。以求提前满足他们的要求。Anticipate guest needs, handle guest enquires, and solve problems满足看顾客的需求，处理顾客的询问，并解决问题。Create a positive hotel image in every interaction with internal and external customers在每次与国内外顾客的交往中注意树立良好的酒店形象。Adhere to hotel brand standards遵守酒店的品牌标准。Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests对酒店的产品和服务充分了解，以便更好的为顾客解释和提供更优质的服务。Assist guests and escort them to locations within the hotel at their request协助客人并根据客人的要求提供帮助。Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs对酒店的产品和服务充分了解，以便更好的为顾客解释和提供更优质的服务。Maintain current Hotel information to be able to provide information to guests充分了解酒店的及时信息以便为顾客提供更准确的信息。Never Say “No” or don’t has to any  guest or hotel staff.绝不对任何顾客和酒店员工说“不”或者“不行”。CORPORATE RESPONSIBILITY企业责任Energy conservation, rational use of the facilities.节约能源，合理使用各项设施。Adhere to occupational, health and safety legislation, policies and procedures.遵守职业，健康和安全方面的立法及政策和程序。Familiar with property safety, first aid and fire and emergency procedures and equipment, and safety operation quickly.熟悉财产安全的保护，急救和消防及紧急应变程序和设备，并安全敏捷地操作。To take action to correct dangerous situation, and inform the supervisor of potential risks.采取行动，以纠正危险情况，并通知上司所存在的潜在危险。SCOPE OF RESPONSIBILITY责任范围Strive for constant improvement and take responsibility for your own performance 力求上进并对自己的本职工作负责。Adhere to InterContinental Hotel Group Corporate Code of Conduct遵守洲际酒店集团的行为规范 。Adhere to Hotel Handbook and general policies and procedures遵守酒店手册、政策和制度。Adhere to Food and Beverage Policies and Procedures遵守餐饮部规章制度。Report problems to Management with suggestions for resolution向管理层汇报问题，并提出解决建议。Attending the all designed training and input in the daily operation参加所有要求参加的培训，并将其运用到日常工作中。

• 西餐厅副经理

• 青城山六善酒店
• 2019-07-09 09:37:01

岗位职责1.根据预测、预定、团体餐安排及重要宾客的人数来安排工作。2.提出建议，提高工作效率，促进销售。岗位要求1.大专及以上学历，良好的英文沟通能力。2.5年以上星级酒店同等工作经验；精通西餐、酒吧的业务知识，熟练掌握本部门的技能技巧。3.具有较强的社会活动能力、组织领导工作能力和实际工作能力。4.具有食品原材料加工、西餐成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。5.西餐食品原料学、烹调学、食品营养卫生和西餐管理等方面的专业知识。

• 西餐厅经理 Western Restraunt

• 青城山六善酒店
• 2019-07-09 09:35:58

岗位职责 1.根据预测、宴会预定、团体餐安排及重要宾客的人数来安排工作。 2.提出建议，提高工作效率，促进销售。岗位要求 1.大专及以上学历，良好的英文沟通能力。 2.5年以上星级酒店同等工作经验；精通西餐、酒吧的业务知识，熟练掌握本部门的技能技巧。 3.具有较强的社会活动能力、组织领导工作能力和实际工作能力。 4.具有食品原材料加工、西餐成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5.西餐食品原料学、烹调学、食品营养卫生和西餐管理等方面的专业知识。