手机求职
掌上求职
随心而动
下载方式
① 扫描二维码下载
② APPSTORE,豌豆荚等应用市场搜索“最佳东方”下载
最佳东方微信号 最佳东方微信号:veryeast
欢迎来到最佳东方,在此注册得到职位推荐,了解已申请职位的最新动态,关注你感兴趣的公司。 立即注册
工作地点:
职位分类:
列表 明细
薪资: 5千-7千 经验:3年以上 企业类型:精品酒店
地区:四川-成都 食宿:提供食宿

岗位职责1.掌握客房预订情况,检查VIP通知单的发送情况,负责团队接待工作的落实;2.负责总台财产,设备的使用管理和保养工作,及各类资料的收集、存档及管理工作;3.检查每日的报表是否有误,并及时纠正;4.建立体制良好的宾客关系,努力增加客房销售;  5.做好部门预算 及成本控制;7.关注房态,做好控房调整等工作 8.负责酒店前厅部的接待和管理工作,熟知前厅服务设施的功能,处于完好状态。9.使客房达到最高出租率,获取最佳的客房收入。10.督导下属部门主管,委派工作任务,明确岗位责任,随时调整工作部署。11.保持良好的客际关系,能独立有效地处理宾客投诉。12.协助酒店与更高一级领导处理突发事件。岗位要求1.大专以上学历,有同岗位工作经验1年以上。2.熟悉酒店前厅的经营管理工作,具有较强的工作责任感和敬业精神。3.督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。4.有效贯彻、落实并完成部门制订的每月工作计划。5.有较强的协调管理能力,具有一定的销售能力。6.全面掌握前台收银方面的财务基础知识,能处理日常服务环节中所涉及到的财务方面的问题。

薪资: 3千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。2.查看交班记录,了解上一班的移交事项,并负责处理。3.熟悉预订资料,了解客情,尤其要记住即将来店的贵宾、常客的姓名,了解酒店的所有活动。4.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益。5.熟练总台各项专业业务和技能,搞好对客服务。6.熟练掌握店内外信息,提供准确的问讯服务。7.负责为下榻酒店的宾客办理入住登记手续。8.负责客房钥匙的管理和发放工作并严格遵守验证制度。9.制作有关报表,为其它部门提供准确的接待信息

薪资: 3千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

Greets and registers guests, providing prompt and courteous service .Check in / out of guests. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services.热情友好的问候客人,确保提供高效一致的服务。对入住期间的各种需求和问题予以快速解决,销售酒店各项产品确保利润最大化。 1.      Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non –verbally confirms the room number and rate. Promotes and administers Hilton Marketing programs such as Hilton Honors, for arriving guests. Ensures guests knows location of room, containing room keys, tokens of our appreciation, gifts, etc., to guest.根据预订优质快速的为客人办理入住手续,确认相关信息,如:房价,人数等,依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员,吸引新会员的加入。指引去房间的方向并解释房卡的使用方法,向客人分发礼物等。2.      Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel. Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler’s checks, and other forms of payment, converts foreign currency at current posted rates.确保入住期间的各项需求能有效满足,帮助客人办理外币兑换及结帐手续。接收现金,信用卡,旅行支票,公司或第三方付费等付款方式。3.      Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate action and provide accurate information such on outlet hours, special VIP programs , events , etc. .热情友好的问候客人,对客人的合理需求予以积极恰当的回应。准确提供各种信息如:酒店营业场所的营业时间及VIP促销计划等。4.      Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.对自己权限范围内不能予以解决的问题和需求,及时反馈给相应部门和人员予以解决。5.      Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.礼貌的接听所有来电,及时恰当的应客人要求处理各种邮件、传真及转交物品。6.      Fields guest complaints , conducting thorough research to develop the most effective solutions and negotiate results . Listens and extends assistance in order to resolve problems such as price conflicts , insufficient heating or air conditioning , etc. . Remains calm and alert especially during emergency situations and heavy hotel activity . Plans and implements detailed steps by using experienced judgment and discretion .成着冷静的应对和处理各类客人投诉,如:客人对价格不满,空调或供暖系统的不足等。7.      Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.积极的工作,友好的为客人提供服务。8.      Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.积极参加所需的各种培训,提高工作能力。9.      Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。10.    Takes an active role in the front desk team, ensuring effective communication and working as a team in order to reach goals and targets.在前台的团队中起到积极作用,有效的沟通,确保达到目标。11.    Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情周到的服务,有宾至如归感。12.    Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured.依照预订为客人办理入住,核对预订信息,希尔顿荣誉客会号及航空公司会员号,确保入住登记表的完整性及付款方式安全有效。13.    Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。14.    Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation. 维护顾客档案和信息,确保预订的有效性和准确性。15.    Ensures that VIP guests are treated personally and recognized as an individual.确保VIP客人个性化服务待遇。16.    Liaises with Sales, Reservations and the Business Development team to handle corporate guests.协销售,预定和业务发展团队为公司客人提供服务。17.    Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received. 引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。18.    Ensures a prompt and efficient departure, by settling guests accounts as per billing and reservation instructions and ensuring that all guests folios are correct.确保所有帐单消费的精准性,为客人提供高效快捷的结帐服务。19.    Inputs information in to Fidelio regarding guests, ensuring accuracy and that all details are completed and that the information can be clearly understood by other team members.将准确完整的信息录入酒店管理系统,以便大家分享。20.    Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿品牌标准。21.    Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.掌握希尔顿酒店集团的基本概况。22.    Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。23.    Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and  IT.与餐饮部,客房部,工程部,IT等进行有效的沟通合作。24.    Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.对酒店设施设备的非正常运转予以及时报告,并跟进直至问题解决。25.    Ensures that the Guest Service Manager is kept aware and up to date of operational issues.汇报最新的工作进展,确保宾客关系经理对部门营运状况的了解。26.    Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.确保信息的有效传递,尚未完成的事情逐一移交至有关人员,让宾客满意。参加日常例会及其他会议。27.    Ensures that the day-to-day functions of the front desk are completed. Including but not limited to checklist, trace reports, credit limit checks, and online back-up.确保完成行前台每日的任务,其中包括但不仅限于工作的监督,房间分配,报告,信用       额度核对,电脑数据备份及主帐的核对等。28.    Checks Registration cards, meeting and function information, billing instructions, and reservation backup to ensure that all information received is actioned accordingly.核对入住登记表,会议及活动信息,预订备份等。29.    Ensures that front desk stock is managed and not wasted, maintaining costs where able.节约成本,确保存货不浪费。30.    Keeps up to date and aware of competitor activities in order to be informed.警惕商业竞争行为,并及时上报。31.    Adheres to the hotel selling strategy of Demand Based Pricing and maintains rate integrity by offering clear, transparent, and value for money rates to guests.根据价格要求向客人提供相应的物品。32.    Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed.按照健康安全, 危机管理部门,灾难处理方法,救火程序执行。必要的时候加入 救火。33.    Adheres strictly to standard cash handling procedures, ensuring to balance float and drop the required amount. Manages cash, credit card, city ledger, voucher and all other forms of payment correctly.严格遵守现金收付手续,收取现金,信用卡,转帐,代金券等。34.    Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.收取现金,信用卡,代金券,公司或第三方付费等服务时要严格遵守酒店规定。35.    Provides safety deposit boxes to guests, ensuring that guests valuables are safe and secure at all times.为客人提供保险箱,保证他们的财物安全。36.    Follows up on outstanding accounts to ensure no loss of revenue and secures method of payment for upcoming reservations.跟进担保预订及付款方式,确保酒店收入。37.    Maintains the efficiency of departure by checking all guests folios to ensure accuracy of charges.确保所有帐单消费的精准性,为客人提供高效快捷的结帐服务。38.    Upsells rooms to higher room and rate categories, ensuring the maximum revenue generation from each guest.从促销客房转至高级客房,确保在每个客人身上获得最大利润。39.    Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机,用合理的方式提高酒店收入,确保客人物有所值。40.    The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要 ,该部门有权更改或补充该职位描述。41.    Attempt to communicate with guest in guest’s native language , if applicable .如有可能用客人的母语与其交流。42.    Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

Perform the actual manual and technical operation of the PABX Switchboard, Send faxes and provide a system of locating or paging guests who have telephone calls. To facilitate a memorable guest experience during the guests stay, by delivering items, acting upon requests and providing guest assistance where required, and to adhere to DoubleTree Brand Standards.礼貌专业的接听,转接所有来电,依照希尔顿逸林品牌标准及客人的不同需求协同相关部门为客人提供服务,让顾客在到达,停留,离开的整个过程中享受热情周到的服务。1. Ensure the correct operation of the switchboard for fast and efficient transferring of internal and external calls.快速高效的转接所有来电。2. Greets customers immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, etc. according to individual needs.诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求,其中包括各消费场所的营运时间方位等。3. Ensure the Careline Supervisor or  Manager is kept fully aware of any relevant feedback from either customers or other department.将客人和其他部门的意见和建议及时反馈给关爱热线主管或经理。4. Check all the equipment in Careline Centre all the time to ensure smooth operation: paging system, fax machine, voice mail system, FCS system, etc. Keep the Careline center clean and tidy to ensure that all the staff may work in a comfortable environment.时刻关注关爱热线各项设施设备的运转是否正常,如传呼系统,语音留言,FCS 系统等。保证关爱热线的清洁干净,为员工提供一个相对舒适的工作环境。5. Reviews VIP arrival and ensures proper handling of VIPs and groups.关注VIP预抵及团队客人.6. Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.积极的工作,友好的为客人提供服务。7. Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.积极地参加职业培训,保证工作能力8. Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。9. Greets all guests communications with a warm tone, ensuring that they feel welcomed and appreciated when contacting the hotel.交流的时候热情的语调和所有宾客问候,让他们觉得受到酒店的欢迎。10. Transfers all internal and external guest calls to the appropriate party correctly, with minimal delay.及时准确的为国内外宾客转接电话。11. Handles and delivers messages in a confidential and professional manner, maintaining guests privacy and integrity of the message, and ensuring that the message is accurate and delivered to the guest in a prompt and timely manner.准确及时的为客人传递信息,确保顾客隐私。12. Maintains the integrity of the hotels information by not providing confidential or privacy invasive information about guests or the hotel. Maintains the integrity of the guests privacy at all times and adheres to Hilton Brand Standards for communication.遵循Hilton品牌标准,保护客人隐私,防止酒店数据泄露。13. Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知关爱热线经理或宾客关系经理。回访客人,确保客人对解决方法满意。14. Maintains awareness of guest’s profile and specific preferences维护客户资料和详细信息15. Ensures that VIP guests are treated personally and recognized as an individual.确保VIP客人的待遇。16. Inputs information in to Fidelio regarding guests, ensuring accuracy and that all details are completed and that the information can be clearly understood by other team members.将顾客信息录入酒店管理系统,确保团队成员能清晰的看懂。17. Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿品牌标准。18. Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.了解酒店及希尔顿集团的基本概况。19. Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。20. Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and IT.与餐饮部,客房部,工程部,IT等进行有效的联络。21. Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.对酒店设施设备的非正常运转予以及时报告,并跟进直至问题解决。22. Carries out administrative duties of the department where required, including typing, printing, binding, and filing.如有需要,完成部门的行政任务,包括打字复印,装订等。23. Has knowledge and understanding of basic computer application and their use, that can effectively demonstrated.能熟练的掌握和运用电脑。24. Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.确保信息有效的传达到人,及时解决问题让客人满意,参加每日必须的会议等。25. Keeps up to date and aware of competitor activities in order to be informed.警惕商业竞争行为,并及时上报。26. Correctly posts charges for telephone charges and the business center, as well as manage the hotels communication system to ensure that there is no loss of revenue.准确收取电话和商务中心费用, 连同处理酒店沟通制度,确保酒店应得收入。27. Must be fully familiar with emergency contingency plans/safety and responsibilities relating to specific positions.熟悉火灾等突发情况的预警措施并严格按照酒店的相关规章制度予以执行。28. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,该部门有权更改或补充该职位描述。29. Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。

薪资: 2.5千-3.5千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

         Escorts arriving and departing guests in a friendly , courteous manner to and from their accommodations,  transporting their luggage . Acquaints each guest with room and features. To facilitate a memorable guest experience from arrival, during the stay, and to adhere to Hilton Brand Standards.         热情友好的帮助客人提携行李,引领客人到房间并提供所需服务。贯穿希尔顿品牌服务理念于服务当中给客人留下难忘而又愉悦的回忆。 1.      Retrieves guests items from cars , busses , vans and carts lifts ,carries and loads luggage and packages onto a bell cat to transport items throughout hotel to designated room navigates bell cart through public areas , guest room corridors and to elevators .帮助客人寻找丢失在出租车上的物品。 通过专用行李车装卸通道为客人装卸行李。2.      Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.引领客人到房间,介绍酒店及房间的设施设备。快速巡视房间是否存在问题,及时通知相关部门予以解决。3.      Listens and responds to guest inquires using a positive , clear speaking voice . answers questions and offers assistance giving accurate information regarding outlet hours , other hotel service , directions to local attractions or function rooms , car rentals , air line shuttle service , etc.对于客人的需求予以积极快速的回应,提供准确信息,提供租车、旅游向导等服务。4.      Organizes and store luggage as necessary in a designate area .将客人行李有序的寄存于指定地点。5.      Greets customers immediately with a friendly and sincere welcome . Remain calm and attentive , especially during heavy hotel activity and emergencies .热情友好的问候客人。能成着冷静的应对各种突发情况。6.      Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.积极的工作,友好的为客人提供服务的同时招呼示意下一位客人。7.      Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.积极参加所需的各种培训,提高工作能力。8.      Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。9.      Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets.在前台和礼宾部的团队中起到积极做用,有效的沟通,确保达到目标。10.    Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情周到的服务,有宾至如归感。11.    Ensures that all guests are greeted at the door.第一时间问候客人。12.    Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。13.    Ensures that VIP guests are treated personally and recognized as an individual.确保VIP客人的待遇。14.    Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。。15.    Ensures a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.如有需要,帮助客人拿取行李,确保客人及时办理离店,安排运送,同时欢迎他们再次光临。16.    Handles and stores guests’ luggage in a safe and secure, organized and systemized way.有条理的安放和储存客人的行李并确保安全。17.    Responsible for ensuring that the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.确保大厅的整洁卫生,及常用客用资料和物品等的补充更新。18.    Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.掌握希尔顿酒店的基本概况。19.    Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。20.    Handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel确保礼宾部准确的信息传递,保证酒店和宾客每日包裹邮件的正常收发。21.    Applies DoubleTree Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿逸林品牌标准。22.    Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.对酒店设施设备的非正常运转予以及时报告,并跟进直至问题解决。23.    Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and .IT与餐饮部,客房部,工程部,IT等进行有效的沟通及合作。24.    Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed.  Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.确保信息有效的传达到人,及时解决问题让客人满意,参加每日必须的会议等。25.    Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed.按照健康安全,危机管理部门,灾难处理方法,救火程序执行。必要的时候加入救火。26.    Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.在收取现金,信用卡,代金券,公司或第三方付费等服务时严格遵守酒店规定。27.    Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机,用合理的方式提高酒店收入,确保客人物有所值。28.    To undertake any other reasonable task or request as directed by the management.接受部门其他合理的任务或要求的安排。29.    Delivers morning newspapers ,Zipout checkout packets , mail , packages faxes etc . to specific guest room .负责将报纸,结帐单,包裹,邮件等送至客人房间。30.    Cleans and polishes carts and other equipment used in the department .负责行李车的日常清洁和保养。31.    Answers the bell desk phone and provides information as needed .接听礼宾台电话,应客人的不同需求提供服务。32.    Reads and matches luggage tags , writes claim tickets and detaches portion to give to desk.行李牌的登记及行李的分发。33.    Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.通过学习希尔顿关爱,把希尔顿关爱理念运用到服务中去。34.    The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,该部门有权更改或补充该职位描述35.    Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。

薪资: 4千-5千 经验:不限 企业类型:全服务中档酒店/4星级
地区:四川-成都 食宿:提供食宿

职位描述招聘人数:2人我们提供的优厚福利:高竞争力的薪酬福利+免费而健康的工作餐+带薪年休假+带薪专业培训岗位职责:1、负责宾客入住、退房手续;2、处理简单的宾客投诉及客户关系维护工作;3、最大程度的销售酒店产品,增加酒店收益;4、与其他部门保持良好的沟通,确保最大的宾客满意度。任职要求:1、男女不限,35岁以下,形象好、气质佳,大专及以上学历,普通话标准,外语口语良好;2、性格开朗,亲和力较强,热爱服务行业,适应两班倒工作性质,具备良好个人素质和团队合作意识;3、熟悉电脑操作,有酒店工作经验者优先。

薪资: 1万-1.5万 经验:5年以上 企业类型:
地区:全国-全国 食宿:提供食宿

Job Description:1. Operation and budget plan making and implementation for Room Division.2. Set up and optimize the management system.Distribute operatingmanagement objectives    and fully responsible for departmental cost control.3. Supervision and inspection on daily log book, weekly report, and working process of each    section. Find out troubles and handle in time to ensure the operation runs properly.4. In charge of safety product, fire-control and hygiene inspection according to the relevant    regulations and the local prevent situation.5. Increase occupancy rate and guest satisfaction, increase up-sale to catch the budget    objectives. Requirements:1. Ten years related working experience, at least  five years same position background in    international 3-5stars hotel.2. Experience of pre-opening background is preferred.3. Fluency in both Chinese and English for spoken and written.4. Strong communication skills with excellent team-work spirit and leadership skills. 职位描述:1. 制定和实施房务部的运行计划及预算计划。2. 优化房务部的管理体系.下达房务部的运行管理目标并全面控制部门的管理费用。3. 定时查阅各部门的工作日记和每周总结汇报,督查各部门的工作进度及时发现问题,纠正偏    差,做出处理。4. 对部门的安全、消防、卫生工作负责,及时掌握规范条例。5. 提高入住客人满意度,完成客房收入预算目标。 任职要求:1. 十年以上相关职位的工作经验,至少五年以上在国际酒店管理集团旗下3至5星级酒店管理岗    位工作经验。2. 具有新酒店筹备开业经验者优先。3. 良好的中英文口语及书面表达能力。4. 有较强的沟通能力,具备良好的团队意识和领导能力。5. 具有较强的责任感及良好的职业道德。 

薪资: 5千-6千 经验:5年以上 企业类型:
地区:全国-全国 食宿:提供食宿

岗位职责1.负责酒店前厅部的接待和管理工作,熟知前厅服务设施的功能,处于完好状态。2.进行有关的市场计划分析制定部门工作计划,完成工作报告。3.使客房达到最高出租率,获取最佳的客房收入。4.督导下属部门主管,委派工作任务,明确岗位责任,随时调整工作部署。5.保持良好的客际关系,能独立有效地处理宾客投诉。6.协助酒店与更高一级领导处理突发事件。岗位要求1.大专以上学历,有同岗位工作经验2年以上。2.熟悉酒店前厅的经营管理工作,具有较强的工作责任感和敬业精神。3.督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。4.有效贯彻、落实并完成部门制订的每月工作计划。5.英语对话流利,有较强的协调管理能力,具有一定的销售能力。6.全面掌握前台收银方面的财务基础知识,能处理日常服务环节中所涉及到的财务方面的问题。

薪资: 4.2千-5.5千 经验:1年以上 企业类型:精品酒店
地区:四川-成都 食宿:提供食宿

岗位职责1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。2.查看交班记录,了解上一班的移交事项,并负责处理。3.熟悉预订资料,了解客情,尤其要记住即将来店的贵宾、常客的姓名,了解酒店的所有活动。4.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益。5.熟练总台各项专业业务和技能,搞好对客服务。6.熟练掌握店内外信息,提供准确的问讯服务。7.负责为下榻酒店的宾客办理入住登记手续。8.负责客房钥匙的管理和发放工作并严格遵守验证制度。9.制作有关报表,为其它部门提供准确的接待信息。岗位要求1.高中以上文化程度,懂得英语。2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感。3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。4.相貌端正,身体健康。

薪资: 3千-5千 经验:2年以上 企业类型:国内高端酒店/5星级
地区:四川-成都 食宿:提供食宿

 岗位职责:1 ,熟悉酒店客房产品知识及销售政策。2. 按照本岗位的工作程序和标准,确保提供优质服务。3. 根据预定及客人要求分配房间以及为客人办理入住手续。4. 为客人办理换房、加床、延迟退房等手续。5. 负责将客房的各项收费入帐。6. 按酒店服务规范和服务程序为客人办理贵重物品寄存的保险箱服务。7. 掌握当值时房间状况,以及各类重要宾客、会议、团队的住房情况。8. 为宾客提供外币兑换服务。9. 根据饭店服务程序为客人办理离店手续,确保客人准确付款。10. 知晓正确的现金付款、信用卡、支票、外币、转账等有关程序。11. 向上级汇报客人投诉以及客人对酒店的评价。12. 任何异常事件及时向上级汇报。13. 保守酒店的敏感政策及宾客的个人信息。任职资格:工作时间:

薪资: 4千-5千 经验:2年以上 企业类型:国内高端酒店/5星级
地区:四川-成都 食宿:提供食宿

岗位职责1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。2.大堂副理在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。3.要负责处理宾客的问题和投诉。4.要负责重要宾客的迎领工作。5.进行整个酒店的安全和日常的设备检查工作。6.解决当班期间发生的安全问题。7.向其它班次协调交班记录上需要沟通的事项。岗位要求1.有同岗位工作经验2年以上2.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。3.注重细节,工作有责任心,敢于承担责任,执行力较强。4.有上进心和良好的学习能力和抗压能力。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都

· Assist with heavy packages, coats, suitcase, etc.  being alert to give assistance courteously and quickly, before having to be asked · 主动协助客人提重包裹、拿衣服、提手提箱等,向客人提供礼貌和迅速的协助。· Maintain a willingness to please attitude and give undivided attention to any approaching guest· 保持令人愉悦的态度并专心接待每位到来的客人。· Be familiar with the lift workings and emergency stairs · 熟悉电梯和疏散楼梯的使用。· Provide information to guests about the hotel facilities and services· 向客人提供关于酒店的设施和服务的信息。· Provide guest services and guidance· 向客人提供服务和引导。· Arrange transport and coordinate luggage· 负责安排交通并协调行李事宜。· Manage the key system securely · 对钥匙系统进行安全管理。

薪资: 2千-3千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  · 随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。· Registers and rooms all arrivals according to established procedures· 按照既定工作程序为所有来客登记并安排房间。· Maintains intimate knowledge of departmental standards and procedures · 熟知部门标准工作程序。· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation· 履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。

薪资: 3千-5千 经验:不限 企业类型:有限服务中档酒店
地区:全国-全国 食宿:提供食宿

此岗位需全国外派,请谨慎投递,谢谢一、协助总经理进行内部管理工作 1、分店内部团队管理 2、分店内部人事管理3、负责商圈分析,组织分店进行宣传,销售等工作 4、分店服务水平提升 5、分店客房管理6、分店前厅管理 二、协助总经理进行分店外联工作 1、负责分店销售宣传工作,拓展附近商圈潜在客户,拉升入住率 2、负责分店当地政府关系的维护。新店筹建的相关证照办理等等 3、与总部沟通协调工作,包括价格调整,相关支持申请等等任职资格:1、23岁周以上,一年以上店助级别工作经验;2、酒店行业经验2年以上3、服从区域安排分店,必须接受异地分配;4、考核合格者分配到全国一二线城市分店。

薪资: 3千-4千 经验:3年以上 企业类型:精品酒店
地区:四川-成都 食宿:提供食宿

岗位职责:1.协助总经理做好日常接待工作,主持前台班次全面工作,创造良好的工作氛围;2.参与前厅接待工作,有效地解决客人投诉和本部门的有关问题,搞好与有关部门的协调及联系;3.制定并组织实施培训计划,正确地评估下属工作,做好工作日记;4.负责对部属员工的考核工作。5.及时了解员工的思想动态并报部门经理,检查督导本部门员工的仪表仪容、组织纪律、礼貌用语及工作效率。6.合理安排下属的工作,管理、调配本部门使用的各项消耗品,严格控制成本,及时传达上级的指示。7.完成上级交办的其他工作。任职资格:1.男/女,身高173cm/162cm以上,形象气质佳;2.同岗位工作经验1年以上;3.具备一定的管理能力、抗压能力和协调能力;4.吃苦耐劳、有责任心。

薪资: 4千-5千 经验:2年以上 企业类型:精品酒店
地区:四川-成都

岗位职责1.负责酒店前厅部的接待和管理工作,熟知前厅服务设施的功能,处于完好状态。2.进行有关的市场计划分析制定部门工作计划,完成工作报告。3.使客房达到最高出租率,获取最佳的客房收入。4.督导下属部门主管,委派工作任务,明确岗位责任,随时调整工作部署。5.保持良好的客际关系,能独立有效地处理宾客投诉。6.协助酒店与更高一级领导处理突发事件。岗位要求1.同岗位工作经验2年以上。2.熟悉酒店前厅的经营管理工作,具有较强的工作责任感和敬业精神。3.督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。4.有效贯彻、落实并完成部门制订的每月工作计划。5.有较强的协调管理能力,具有一定的销售能力。6.全面掌握前台收银方面的财务基础知识,能处理日常服务环节中所涉及到的财务方面的问题。

薪资: 2千-4千 经验:不限 企业类型:精品酒店
地区:四川-成都 食宿:提供食宿

岗位职责:1. 负责前台日常礼宾服务工作;2. 负责日常电话的接听,完成客户的问询及解答工作;3. 负责客户的入住、退房手续的办理;4. 负责客户投诉的初步处理;5. 完成领导临时交办的任务。任职资格:1. 性格开朗随和,形象气质佳,声音甜美,有亲和力;2. 具有良好的沟通交往能力、思维敏捷、应变能力强;3. 从事过前台接待工作者优先。

薪资: 3.2千-4.5千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:四川-成都

岗位职责1.根据客人的预订要求为客人分房并办理入住。2.安排并控制房卡,确保每个房间都有房卡。3.协助主管及经理做好各项工作。4.有前台接待工作经验。

薪资: 1.7千-1.9千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

岗位:前厅部:贴身管家礼宾员餐饮部/服务:西餐厅服务员大堂吧服务员中餐厅服务员宴会厅服务员客房部:楼层服务员任职要求:实习生,酒店管理、旅游管理、烹饪工艺与营养或其他相关专业优先。工作时间:每天工作8小时,每周双休

薪资: 面议 经验:3年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

1. 召开班次例会,确保员工知晓酒店的工作和运作需要。2. 监督各班次前台运作。3. 监督各班次的收银工作。4. 与电脑部经理协作,确保酒店系统的正常运行。5. 深入调查可能在进行夜审工作时出现的账目差异。6. 按照部门标准及程序,组织员工工作培训,并对每位员工所获得的进步做出记录。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

1.根据客人的预订要求为客人分房并办理入住手续。2.安排并控制房卡,确保每个房间都有房卡,确保在客人结账退房时能归还房卡,并随时监控房卡数量是否充足以便及时知会上级。任职资格:英语口头表达能力良好。气质良好,头脑灵敏。熟练操作Opera系统者优先。

薪资: 3千-3.5千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

岗位要求1.大专以上学历,有同岗位工作经验,有良好英文沟通能力。2.具有良好的服务意识,团队协作精神以及良好的沟通、协调和应变能力。3.注重细节,工作有责任心,敢于承担责任,执行力较强。4.有上进心和良好的学习能力和抗压能力。

薪资: 8千-1.4万 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

任职要求:1.大专以上学历;2.熟悉酒店各部门的职能、运作、操作流程及标准3.在对客服务方面有丰富的工作经验,前厅部工作背景优先考虑4.有五星级(及以上)国际酒店相关管理工作经验优先考虑;5.工作积极,责任心强,具有良好的沟通表达、组织协调和分析解决问题的能力;6.同类岗位工作经验。

薪资: 3.5千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

岗位要求:1.年龄50岁以下,男性,驾龄5年以上,持有A2以上驾照;2.熟悉交通法规,懂得驾驶操作细则。3.能够按照出车通知单安全行车4.熟悉当地及周边交通及道路,开车稳重,没有严重交通事故经历;5.性格稳重,敏感度强,能适应不定时出车要求

薪资: 6千-8千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

岗位要求1.大专以上学历,有同岗位工作经验1年以上。2.能用流利的英语从事前厅服务形象气质佳,精通电脑操作,具备较强的英文听说读写能力。3.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。4.注重细节,工作有责任心,敢于承担责任,执行力较强。5.有上进心和良好的学习能力和抗压能力。

显示选中职位
  • 热门职位
  • 热门地区