MAJOR RESPONSIBILIES責任概要 :
Handlesall incoming group inquiries. Effectively leads the customer through the sales process to the point ofa signed contract/offer. Communicatesspecifics of group to Event Management. Manages larger accounts or special markets.May provide leadership to reactive sales team.
处理所有团队询价需求。根据有效的销售程序，满足客人的个性化需求，成功签订销售合同。有效地和宴会统筹专员进行沟通，传达客人所有的活动安排及需求。负责知名企业或特需市场。必要时能够领导整个销售中心。
SPECIFIC DUTIES工作任務 :
1. Directly answers all incoming group inquiries/opportunities.
直接回复客人关于团队报价的问询。
2. Builds rapport and effectively qualifies each business opportunity.
与客户建立良好的关系，有效地评估每个询价需求。
3. Determines availability of space and rate using revenue management toolssuch as hotel sales strategy, forecast book, sales system (Fidelio, GRAM).Seeks additional approval from Revenue management / Director of Sales asneeded.
使用有效的营运收益软件，给予相应的客房及场地报价。
4. Exhausts all avenues to sell hotel through alternative dates and/orrates. If no alternative is determined, Sales Manager cross sells to anotherMarriott hotel(s).
在可选日期与价格范围内，尽力销售酒店产品。如果可选日期的客房与场地都已预订，销售经理需向客人推荐上海的其他万豪品牌酒店。
5. Presents the benefits of the hotel to the customer.
向客户介绍酒店可提供的各项奖励计划及优惠政策。
6. Inputs and maintains contact, account and opportunity information insales system.
在预定软件中输入相应的客户资料，如客户信息、公司名称等，并予以及时更新。
7. Develops accurate contract/offer and sends to customer. Gains commitment of customer through signedcontract/offer.
根据客人需求，准备相应的团队或会议协议，经双方协商后，与客人签订相关协议。
8. Once signed contract/offer is received, completes accurate, detailedturnover documentation for Event Management.
团队或会议协议签订后，准备好齐备的交接手续，并转交于宴会统筹部。
9. Maintains relationship with customer through thank-you letter and followup calls to increase repeat business opportunities.
通过邮件或电话联系与客人保持良好的关系，以便在今后获得更多的合作机会。
10. Strives to meet measurable targets and goals, as assigned for individualand team.
努力完成个人和团队的指标及任务。
11. Site inspection.
安排客人参观酒店客房及相关设施。
12. Implements training programs to improve sales effectiveness and staffdevelopment.
参与各项培训计划，以便于提高销售技巧与员工发展。
13. Ensure that sales staff properly follows pricing and selling strategies.
确保所有的销售人员遵循销售定价及策略。
14. Tracks and measures the performance of sales on a monthly or periodbasis.
每月评估销售成绩。
15. 15Completethe other reasonable duties assigned by HRM.
完成上司分配的其他合理工作。
