The Four Seasons Hotel Hangzhou at West Lake is looking for IT Specialist who share a passion for excellence and who infuse enthusiasm into everything they do.We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:Commitment to supportive teamwork and open communicationResponsibility for ongoing enhancement of their skills and performanceRecognition of personal accountability for their own actions and the outcomes of those actionsAn understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the CompanyPlan, organize, direct and control the work of employees in the Banquet while ensuring exceptional service and attention to guestsJoin our teamWe demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us."Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.Responsibilities: Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty‐four (24) hours per day.Assist with establishing and maintaining user procedures and hardware familiarization for all systems.Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble‐shooting access problems and completion of on‐site documentation.Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.Assist in the co‐ordination of new acquisitions and major projects as required.Participate in property‐level, corporate‐initiated technology implementations as required.Good knowledge and support for Desktop OS and applications including patches.Provide direct guest support and quality support to function rooms and conference services.Assist with administration of Lotus Notes, connection to global VPN and other communication tools.Assist in the process of systems backup and recovery procedures.Assist in management of third party vendors.Assist with providing 24 / 7 support for mission critical systems.Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi‐homing devices, etc).Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT. Requirements:Bachelor Degree in Computer Science and Technology, Software Engineering, or relevant majorsAt least 2 years of relevant working experience in the luxury/hospitality segmentGood in both verbal and written English and ChineseJoin us and Enjoy…An opportunity to build a life-long career with global potential and a real sense of pride in work well doneBest-in-industry trainingComplimentary stays at Four Seasons properties (based on availability) with discounted mealsIncentive bonus/ competitive salariesEmployee service awardsAnnual employee party/ social and sporting events
