1. Provides a professional, advisory and executive support to the General Manager in meeting strategic goals.
为总经理提供专业的咨询及行政上的支持。
2. Participates in the development and implementation of policies for the department and hotel.
参与制定和落实酒店和部门的政策规定。
3. Plans and develops marketing strategies and promotion plans.
制定开拓市场销售战略和推广计划。
4. Oversees and assists in the development and implementation of the hotel’s Sales & Marketing plans.
督导和协助整个市场销售团队共同制定及落实市场销售计划。
5. Monitors and evaluates contemporary sales and marketing initiatives and trends.
监督和评估当前市场的流行趋势,推广计划落实效果以及市场动态。
6. Manage departmental changes and ensuring processes and required infrastructure are in place.
根据不同的要求和变化及时调整管理部门内部的运作,确保及时落实。
7. Conducts market research consistently.
坚持落实有效的进行市场调查。
8. Establishes pricing strategies and sales targets for the hotel.
为酒店设立价格策略和销售目标。
9. Manage special projects and other business related enterprises.
管理特别项目及其他相关的生意。
10. Ensures efficient utilization of departmental resources.
确保高效利用部门资源。
11. Ensures the development, update and maintenance of promotional materials.
确保研发、更新及维护所有的酒店宣传材料。
12. Reports on the effectiveness of Sales and Marketing programs.
报告市场销售推广活动的有效性。
13. Manages human resources within the department including selection & recruitment, training & development, team building, talent performance planning and review.
管理部门内部人事有关工作,包括招聘,培训,团队建设,评估等。
14. Demonstrates compliance with legislated health and safety requirements in the work place.
确保部门工作的环境及氛围是积极,健康,安全的。
15. Ensures talent in the department is aware of their duties and responsibilities.
确保部门英才明确所赋予的职责。
16. Initiates corrective measures and actions immediately when the well-being and the normal operation of the department or the hotel are being jeopardized.
在部门或酒店的利益受到危害时,立即采取措施纠正。
17. Ensures talent maintains complete familiarity with safety, current first aid and fire emergency procedure.
确保英才熟悉安全,急救及火警逃生程序。
18. Ensures that all equipment is functioning and serviced regularly.
确保所有设备正常运作。
19. Manages guest relations and client services including guest and client need, product and service knowledge, sales effectiveness, communication skills and guest and client feedback.
管理维护客户关系及时提供服务,包括客户需求、产品服务知识,销售的有效性交流技巧及客户的反馈信息。
20. Manages departmental expenses and budget.
管理部门开支和预算。
21. Prepares monthly outlook/forecast for related expenses and return to management.
准备部门每月相关开支的预测,并在预定日期上交给酒店。
22. Monitors accounts activities and makes adjustments when necessary.
密切关注签约客户的动向,必要时予以调整。
23. Implements cost saving methods for the department in line with corporate policy.
按照酒店政策控制部门成本,避免浪费。
24. Ensures talent abides by the Employee Handbook.
确保部门英才遵守酒店英才守则。
25. Ensures talent abides by both the hotel and policies and procedures.
确保部门英才遵守酒店的程序及规定。
26. Ensures files, correspondence and other relevant business documentation are maintained.
确保部门文件,及相关资料的存档。
27. Liaises with Corporate office to ensure execution and smooth flow through of all Sales & Marketing initiatives.
通过与总部的联系,确保所有市场销售部活动的顺利完成。
28. Coordinates with all Sales & Marketing departments within the company to maximize sales opportunities.