岗位职责:
1. Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2. Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
3. Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4. Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度。
5. Carries out guestroom servicing/ maintenance works according to the established schedule and high quality of finishing work.
按照制定的计划时间表开展客房服务和维护保养工作并高质量的完成工作。
6. Operates assigned machines/ equipment or “Primary Plant” as to provide continuous and consistent utilities required for operations.
操作指派的机械设备或者主机房，确保按照营业要求持续不断的有效运作。
7. Handles the verification, storage and utilization of all fuel deliveries to the premises as per the established Policies & Procedures.
依照政策程序，处理所有燃料的运送，确认，储存和使用。
8. Maintains trolley with proper tools and materials to complete duties.
运用适当正确的工具和物料完成工作。.
9. Reports immediately to Team Leader any difficulties in completing jobs.
立即报告领班工作中遇到的困难。
10. Maintains and ensures all tool and equipment are in good order at all times.
确保所有的工具和设备一直处于正常而有序的状态。
11. Maintains the cleanliness and high housekeeping standards in all works areas.
保持所有工作区域的清洁卫生，并且高于客房标准。
12. Carries out special projects as assigned.
落实已分配的特殊工程项目。
13. Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs.
开展并准时完成所有要求的维护保养工作，尤其关注与顾客密切相关的工作。
14. Maintains the Engineering store and keeps close control on consumption of material and inventory.
保证工程部储藏室的物资存货充足，并严格控制消耗量。
15. Submits request to the Team Leader/ Duty Engineer for the purchases of parts and consumables.
向主管/值班工程师提交零件和耗用品的采购清单。
16. Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel.
协助控制所有有效消耗，确保酒店所有部门能源的合理利用。
17. Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage.
协助监控所有设备效能，为节能减少消耗出谋划策。
18. Keeps manuals and spare parts list of all operational equipment in library.
将所有运行设备的操作手册和备用零件的清单保存于库房。
19. Strictly adheres to all safety regulations at all times.
随时随地严格遵守所有的安全规则。
20. Provides Engineering assistance for all special request from other operation departments as per approved function request sheets.
根据通过的功能请求表，协助处理其它部门的特殊要求。
21. Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs.
严格遵循所有工作区域的清洁程序，在工作中注意保护周围环境。
22. Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Team Leader/ Engineer.
一旦发现设备或安装工作出现与安全有关的反常现象，立刻报告主管和工程师。
23. Returns and keeps all tools and equipment in designated cabinet or store after use.
将所有的用完的工具归还到工具箱或仓库。
Security Responsibility安全责任
24. Ensure familiarity with safety, first aid and emergency handling procedures
确保熟悉安全，急救及紧急事件处理程序。
25. Conscientiously implement hotel safety procedures and measures, and report all accidents in a timely manner
认真贯彻酒店安全程序和措施，及时汇报所有的事故。
26. Strictly implement food hygiene and safety to ensure that relevant operations comply with the standards and requirements of the local government and DMH (applicable to F&B department and other food-related departments)
严格执行食品卫生安全，确保相关操作符合当地政府及钓美集团的标准和要求（适用于餐饮部及其他与食品相关的部门）
27. Strictly implement the hygiene and cleaning standards of MGM to ensure that the relevant operations meet the standards and requirements of the local government and MGM. (Applicable to Rooms and Food & Beverage)
严格执行美高梅集团卫生清洁标准，确保相关操作符合当地政府及美高梅集团的标准和要求。（适用于房务部、餐饮部）
28. Comply with workplace health and safety regulations, policies and procedures and ensure that safe operating practices are familiar with any equipment prior to operation
遵守工作区健康和安全法规、政策和程序，操作任何设备前确保熟知安全操作规范。
29. Take action to eliminate hazards and report hazards to superiors or managers; Adhere to hotel safety systems, emergency handling regulations and procedures
采取行动排除危险，向上级或经理报告危险隐患；坚持酒店安全制度、紧急情况处理规定和程序；
30. Familiar with property safety, emergency rescue and fire and other handling procedures; Keep safety logs and accident records as required by the hotel
熟悉对财产安全、紧急救护和火警等处理程序；依照酒店要求记录安全日志和事故记录。
31. Keep confidential information about the hotel and guests
保守酒店及客人的机密信息。
32. Follow the principles of information security protection and ensure the security of relevant information and data in the work
遵循信息安全保护原则，在工作中确保相关信息及数据安全
Personal Development个人发展
33. Honest, ethical and professional; Put your money where your mouth is
诚实可靠、有道德并且专业；言行一致。
34. Continuous learning and improvement is to enrich oneself and master professional skills and knowledge that keep pace with the times
不断学习、进步，是自身不断充实，掌握与时俱进的专业技能及知识。
35. Communicate relevant information in a timely manner and in an appropriate manner; Listen and follow up effectively to keep communication flowing
用适当的方式及时传达相关信息;有效地倾听和跟进以保持沟通顺畅。
36. Efficient, high-quality, courteous and warm, professional service to guests. Maintain high standards of service quality and provide quality service at all times
高效优质、礼貌热情，专业的服务客人。随时保持高标准服务质量和提供优质服务；
37. Comply with the policies and procedures of the MGM
遵守美高梅集团的政策和程序。
38. Comply with the hotel's code of conduct and hotel policies and procedures
遵守酒店的行为准则、员工守则以及酒店的各项政策及程序。
39. Familiarity with hotel products and services in order to introduce and provide services to guests
熟悉酒店产品和服务知识，以便于向客人介绍和提供服务
40. Actively participate in training and service guest with the correctly way
积极参与培训，并将所学所得以正确优异的行为方式输出为客人体验
41. Involve in “Community Involvement” activities
参与“情系社区”的活动
42. Innovate with your own ownership and contribute golden ideas
积极创新，以“金点子”的形式体现创新能力和主人翁意识
43. Establish positive customer, employee, and social relationships
建立良好积极的客户关系，员工关系，以及社会关系
44. Keep team spirit. Actively cooperate with others to achieve common goals
时刻保持团队精神。与他人积极合作以达到共同的目标。
45. Understand the objectives, policies and codes of conduct of the hotel/department to achieve the achievement of the KPIs of the hotel
了解酒店/部门的目标、政策及行为准则，实现酒店主要KPI的完成
46. Maintain a professional and positive attitude when communicating with various departments and other associate to ensure positive teamwork and effective two-way communication
在与各部门及酒店员工沟通时应保持专业积极的态度， 确保积极的团队合作及有效的双向沟通。
47. Participate in regularly organized departmental meetings. Timely grasp the information of departmental business activities
参加定期组织的部门会议。及时掌握部门经营活动信息
48. Attend necessary training, events and meetings as required
按要求参加必要的培训、活动及会议。
49. Complete other tasks assigned by superiors
完成上级交代的其他工作任务
50. Assist the weak charge of program-controlled switching system, television equipment, wireless communications, satellite TV and all other electrical equipment, ensure the equipment in good running condition of the technology;
协助弱电主管负责程控交换机系统、电视设备、无线通讯、卫星电视等所有弱电设备，确保设备处在良好的技术状态下正常运行；
51. To master the system electronic equipment operation status, technical data and routine repair and maintenance, to ensure that the weak current equipment to meet the service requirements;
系统地掌握弱电设备的运行状况、技术数据和日常维修保养，确保弱电设备满足服务要求；
52. Regular inspection and maintenance of equipment working state, when a fault occurs, immediately rushed to the scene processing, and important treatment timely to the superior department of newspaper;
定期检查和维护重要设备的工作状况，当发生故障时，立即赶赴现场进行处理，并将重要的处理情况及时向上级汇会报；
53. According to the ranking formulation of regulations, complete data set, and no leakage to the outside world set data, are not allowed to modify data;
必须按上级制订的规定，完成各项数据的设定，并不得向外界泄露所设定的数据，不得私自修改数据；
54. Cooperative weak charge of formulate repair maintenance and technical measure plan, organize the implementation of the work plan, completed on time and according to quality;
协同弱电主管制订维修保养及技术措施计划，组织实施这些工作计划，按时按质完成；
55. Assist weak supervisor, to ensure that all maintenance and repair of complaints have been timely processing;
协助弱电主管，确保所有维修保养及投诉都得到及时处理；
56. Assist supervisor and procurement departments to the weak, weak current equipment, ensure the material type and compliance with specifications, strict control of repair material and energy consumption;
协助弱电主管与采购部门合作，确保弱电设备的材料、类型与规格相符，严格控制维修材料和能源消耗；
57. Participate in technical training, to the relevant aspects of the operation to give relevant personnel training;
参与技术培训，对有关方面的操作给予相关人员进行培训；
58. Finishing the custody of all kinds of documents, data, samples, pictures, in preparation of unknown origin;
保管整理好各种文件、资料、样本、图册，以备待查；
59. Ready to perform other work assigned by supervisors;
随时准备执行上级指派的其它工作；
60. Provide good service;
随时提供良好的服务；
61. To ensure that the weak control room working conditions to achieve the requirements of equipment, make fire, moisture-proof, earthquake, anti-static work;
确保各弱电控制机房的工作环境条件达到设备的要求，做好防火、防潮、防震、防静电工作；
任职资格:
Good health
身体健康
Good communication
良好的沟通技能
Pleasant looking
五官端正
Mandarin
普通话
Basis Mechanical & Electrical knowledge.
掌握初级机械和电力方面的知识。
Skill of electrical & gas welding will be advantage.
有水电焊技能者优先。
Skill of pipe work installation
有管道安装技术
Min. 1 years in building maintenance trades or interior renovation.
至少1年建筑维修经验或内部装修经验。
Well verge with the local building codes.
熟悉当地建筑条例。
Positive attitude/role model Initiative
态度端正/有以身作则的意识
Innovation Oriented
富有创新意识
Customer Service Oriented
富有服务意识
Good interpersonal skills
良好的与人沟通的能力
Enthusiastic
热情
Organized
有条理
立即沟通
