Assist the guests to check in and check out efficiently, and input the guest information into PMS and PSB system in time. Ensure that all the information is integrated and correct.
快递准确地为客人办理登记入住和退房手续,及时将客人信息录入酒店电脑系统及公安局传输系统。录入信息务必保证完整无误。
Check the daily arrival list whilst on duty and get to know all guest information of arrival, specially arrival list for VIPs, repeated guests, and does the related preparation well
当班期间检查每日预抵报表,了解所有预订客人信息,做好相应工作准备,特别是重要客人和回头客。
Provide services and information to guests that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.
要尽可能地为客人提供最好的服务和最新,最准确的信息,并用合适的途径传递给客人。
Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
维护和保持饭店的良好声誉并且帮助饭店增加整体的收益。
Establishing and maintaining to understanding and friendly relations between the guests and hotel.
负责建立和保持客人与酒店之间的相互理解和友好关系。
Inspects all VIP rooms prior to arrival.
在贵宾到达前对贵宾房进行检查。
·Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests.
查阅来客单,检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请。
Monitor guest relations'personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
监督客户关系部工作人员,以确保来宾始终得到礼貌接待及充分的注意和重视,由此实现最大的客人满意度。
Assist GSM to respond to guest needs and resolves related problems in timely to achieve the highest possible guest satisfaction.
协助宾客服务经理对客人的需求做出反应并及时解决相关问题, 获得客人满意度。
Cooperates, coordinates and communicates with other hotel departments as required.
与酒店其它部门进行有效合作、协调和沟通。