Has full awareness, manages and supervises all tasks of his/her staff.
充分了解管理和监督所有分派给员工的任务。
Directs the work assignment of supervisory and non-supervisory personnel.
在没有管理人员的情况下,直接下达工作任务。
Monitors Housekeeping personnel to ensure guests receive prompt and courteous service.
监管本部员工,确保客人能得到快捷及礼貌的服务。
Monitor Housekeeping Rooms personnel to ensure rooms, and particularly those of known repeat guests and other VIP’s receive special attention.
监管楼层部分。确保住店客人,尤其是会员,回头客,及其他贵宾能受到额外关注。
Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry.
知会其他运作部门关于客房部的相关事项,比如交与前厅正确的房态,除此之外还有与工程部和洗衣房的联系。
Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms.
制定例行检查表,包括住客房及空房。
Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required.
检查客房,确保设施设备,家具干净完好,如必要可得到及时的维修保养或替换。
Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary.
评估员工工作效率和纪律表现,必要时给予及时纠正。
Follows up on progress of agenda items covered in regular meetings.
及时跟办例会所传达下了的工作。
Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests.
确保客房员工了解房内各项设施的使用,并可以协助客人。
Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department.
与行政管家保持良好的沟通。
Supervises outside contractors to ensure contractual compliance.
监督外包公司确保外包合同顺利执行。
Ensures that consumption of guest supplies is under control.
确保客用品的消耗在控制之内。
Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests.
协助监控客房部的程序被正确执行,包括失物招领,钥匙控制,紧急状况处理程序,及员工和客人的健康和安全。
Works with the Executive Housekeeper on routine cleaning programs including spring cleans, etc .
与行政管家一起或单独例行检查清洁项目,包括大清洁等。
Performs related duties and special projects assigned.
完成被指派的其他工作任务。
Is fully aware of fire life and safety standards.
充分了解防火安全标准。
Observes, obtains and notes down any useful guest preferences or comments received and passes them to his supervisor to be kept by the hotel for future reference.
观察,收集并记录客人的喜好或建议,并交给主管为酒店保存,以便日后参考。