监管和指导前厅部、客房部、洗衣房以及安保部的日常工作。·Oversees and directs all aspects of Front Office,Housekeeping, Laundry operations and Security operations.保持与部门负责人及总经理的磋商机制,以改进业务。·Consults with Department Heads and General Manager on an ongoing basis to improve business conduct.协助为酒店创造营业收入,并通过充分利用公司的系统,商业程序和规定使收入最大化。审批或拒绝所有折扣和退款要求。·Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Review and approve/deny all discount and rebate requests.完成营业收入预算,控制劳动成本和支出,在职责范围内获取最大的利润。参与编制部门年度运营预算和支持酒店总体目标的财务计划。·Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.与酒店外的顾客和个人交往,包括但不限于:目前和可能的客户,业主公司代表,供应商,竞争对手和所在地社区成员。·Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community. 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。·Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.具有良好写作技能。·Good writing skills.熟练使用微软办公软件。·Proficient in the use of Microsoft Office .具有解决问题,推理,号召,组织和培训能力。·Problem solving, reasoning, motivating, organizational and training abilities.充满活力和拥有实现目标的热情。·A high energy level and a passion for achieving results.在管理队伍中有具很强的领导技能来实现目标。·Strong Leadership skills in managing teams to drive for results.管理复杂关系的能力。·Ability to manage complex relationships.有追求最佳效果的热情。·A passion for delivering superior results具有酒店行政管理,商业管理或相关的学士学位。·Bachelor’s degree in Hotel Administration, Business Administration or equivalent.拥有10年酒店宾客服务工作经验,包括3年管理经验,或与此相当的教育和相关工作经验结合的背景。·10 years of guest service / hotel experience with 3 years in a management capacity, or an equivalent combination of education and experience. 经验类型和程度的要求可能因运营规模和复杂性而略有不同。Type and level of experience required may vary slightly based on size and complexity of operation.