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列表 明细
薪资: 面议 经验:2年以上 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

-掌握前厅部工作知识并且熟悉前厅各岗工作-良好的英语能力-良好的沟通技巧和解决问题的能力-熟悉财务知识

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

-良好的微笑、具有良好的工作热情和服务意识-良好的中英文沟通能力-具备前台工作经验优先

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

-有国际五星级酒店总机主管经验优先考虑-良好的英语沟通能力和管理能力-能适应倒班

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

-良好的服务意识-良好的中英文沟通能力-有相关工作经验优先-形象气质佳

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

-良好的英文口语能力-积极热情,具备良好的服务意识-有总机相关经验,能适应倒班工作

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

 •   This position is concerned with welcoming all customers in the hotel and in front of door and the baggage and messages handling.在酒店大厅或酒店主入口欢迎客人以及发送客人行李和处理所有信件。

薪资: 3千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

 •  Concierge  Officer is concerned with supervisory role over the bell service duty shift礼宾部主管监督管理行李员的工作并协助首席礼宾司工作。

薪资: 5千-7千 经验:不限 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

 •This position is concerned with supervisory role over all Concierge personnel within the hotel and a liaison role with all other departments 管理礼宾部并对客人提供优质服务• Ensures that the concierge team maintains the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.确保礼宾部服务团队关注大堂的整洁卫生,必要时通知公共区域保洁员进行清理。确保酒店资料和信息可以方便客人。• Ensures that the concierge team correctly carries out ticket reconfirmation, safari bookings and makes guest reservations when required.礼宾部要确保能为宾客进行票务信息确认,预定等。• Ensures that the concierge team correctly handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel确保礼宾部准确的传递信息,保证酒店和宾客每日包裹邮件的收发。• Responsible for managing guest airport transportation, ensuring pick-ups and drop-offs are completed on time and the most effective use of the driver’s time is made.管理宾客的接送机服务,确保准时,有效率的安排司机的时间

薪资: 2.5千-3.5千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

Amenity Butlers to arrange in-room amenity set-ups according to VIP level and for special occasions. 确保VIP客人的待遇。为VIP客人或特殊场合安排活动•  Offer high quality service and preparation areas to ensure cleanliness and presentation standards during their stay. Meets and greets regular and normal guests during the service, ensuring satisfaction.在客人停留期间为其提供专属超越预期的服务,满足客人需求,提高满意度。

薪资: 2.5千-3.5千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

•  The Receptionist takes care of the overall hospitality and service given to our customers from the Front Desk throughout their stay and to be compliance with all the finance and security policies in the hotel.接待员的工作职责是关注和保证客人入住其间的舒适以及遵守各项酒店财务和安全制度。

薪资: 3千-5千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

•The Reception Supervisor is in charge of the running and staff supervision of a Front Desk shift. He/she ensures that efficient, personal and friendly service is provided to our customers under a high level of supervision前台主管的职责负责管理前台保证其顺畅及高效的运行并且提供高质量的服务

薪资: 5千-7千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

•This position is concerned with representing the hotel management, and to liaise with guests about service and complaints in order to improve guest relations.宾客服务经理职责代表酒店管理层,解决客人问讯和投诉以帮助酒店提高服务质量以及营运• Acts as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.作为VIP客人最先联系到的部门,要确保他们的个性化服务。•Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。• Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received.确保为会员顾客提供优质专业的服务。

薪资: 6千-9千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

•This position is concerned with supervisory role over all Front Office personnel within the hotel and a liaison role with all other departments.此职位职责为协助前厅经理管理前厅部以及确保高质量的服务.给予其它部门协助。•Create good relationship with suppliers and contractors 保持和合作商的良好关系• Keep quality service standard to internal and external guests 保证向酒店内部和外部客人提供高质量的服务• Maintain working equipments and facilities in good conditions 维护酒店设施设备的正常运转•Compile and update SOP/P&P accordingly     编辑更新工作标准和程序

薪资: 1万-1.5万 经验:2年以上 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

 • Leading the Front Desk, Concierge, Drivers, Business Centre, Executive Floor and Magic Centre & Reservation, monitoring performance, providing guidance and make decisions according the Hilton brand standards.遵循希尔顿品牌标准,负责前台,礼宾,司机,行政楼层和话务预定中心的运作及前厅部员工的管理工作,并做出决策•  Is up to date with information on facilities, attractions, and places of interest, sights and activities in and around Hotel.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。• Leads and motivates team members by leading by example and employing competent and consistent management practices.通过始终如一的训练领导和激发团队员工。• Familiar with Hilton culture and GTMOS, SALT, Hhonors, QA reports and possess the skills of the report analysis.熟知希尔顿品牌文化,了解GTMOS, SALT, Hhonors, QA报告并具备分析数据的能力。• Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。• As SALT Champion, responsible for the guest’s complaints handling promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.作为SALT负责人,采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:食宿情况

岗位职责:1、负责处理宾客的问题和投诉;2、负责重要宾客的迎领工作;3、进行整个酒店的安全和日常的设备检查工作。Position Statement:1. Responsible for dealing complaints and problems from guests.2. Responsible for the reception of important guests.3. Daily check of the safety and equipments of the hotel.任职资格:1、男女不限;

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:食宿情况

岗位职责:1、负责宾客入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店前台系统;2、为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换;3、处理客人的基础投诉、问询和请求;4、按照酒店标准为宾客提供优质服务。任职资格:1、大专以上学历,具备良好的英文能力;2、具备良好的形象气质,礼仪服务意识;3、能适应三班倒工作性质(每月夜班平均为4-5天)。福利待遇:※ 月休8天,享有法定节假日※ 健康美味的免费工作餐+每月员工自助美食节※ 宽敞舒适、设备齐全的员工宿舍,宿舍交通便利,步行直达※ 无论住宿与否,均享有住房补贴※ 夜班津贴、两头班津贴※ 每年递增的店龄津贴※ 享受年终十三薪福利※ 缴交养老保险、医疗保险、工伤保险、失业保险、生育保险及住房公积金※ 每月生日福利、培训奖励、优秀员工奖励※ 带薪年假、带薪病假、婚假、产假等各类福利假期※ 婚礼/生育礼金、住院慰

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:食宿情况

岗位职责:1、协助宾客提拉行李及行李寄存服务;2、确保所接收的行李和包裹的安全,并存放在合适的地方;3、管理行李房,确保行李房干净整洁,行李存放有序;4、按照酒店标准为宾客提供优质服务。任职资格:1、男性,身高170cm以上;2、具备良好的形象气质,礼仪服务意识。福利待遇:※ 月休8天,享有法定节假日※ 健康美味的免费工作餐+每月员工自助美食节※ 宽敞舒适、设备齐全的员工宿舍,宿舍交通便利,步行直达※ 无论住宿与否,均享有住房补贴※ 夜班津贴、两头班津贴※ 每年递增的店龄津贴※ 享受年终十三薪福利※ 缴交养老保险、医疗保险、工伤保险、失业保险、生育保险及住房公积金※ 每月生日福利、培训奖励、优秀员工奖励※ 带薪年假、带薪病假、婚假、产假等各类福利假期※ 婚礼/生育礼金、住院慰问、丧礼慰问金※ 各类丰富多彩的在职培训及员工活动

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:食宿情况

 主要职责:Responsibilities/Duties            • Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas.  Provide timely and professional check-in/check-out services in accordance with established scripting and standards.负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。• Conducts shift briefings to ensure hotel activities and operational requirements are known 进行有效的交接班简报工作,以明确酒店活动和运营要求• Supervise front office operations during assigned shift including:在当班期间监督前厅部运营情况,包括:Compile occupancy statistics统计入住情况Supervise group bookings监督团组预订情况Assisting with serious complaints协助解决严重投诉问题• Prepare for each group’s arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed.  Correctly record group rooms and revenue in the property management system.准备每个团队抵店,准备团队记录,帐单信息,押金,档案,贵宾信息,信件等等;必要时参与预订联络工作。在酒店管理系统中正确的记录团队客房和收入。• Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations.  Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.处理所有通过电话,传真,电邮,信函接收到的内部和旅行策划人或公司发出的团队预订请求,变更和取消。在系统中输入输入或更改团队客房预订,确保客房的供应,入住日期,取消规定,押金要求和预订程序的正确性。• Maintain accurate filing system for groups and ensure that each group block is traced.维护团队档案系统的准确性,确保记录每个团队预订。 • Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.建立并更新团队预订记录,以便为所有团队预订提供相关数据,按需要与其它部门协调预订信息及联络中团队的具体需求。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

  Specific Job Knowledge, Skill and Ability工作技能技巧要求:1.Considerable skill in the use of acalculator to perform moderately complex mathematicalcalculationswithout error .能运用计算器材准确无误的进行各种数据运算。2.Ability to read, Listen and communicate effectively in English, both verbally and in writing .能用英语有效的倾听和进行沟通。3.Ability to access and accurately input information using a moderately complex computer system .熟练操作酒店电脑系统。 Required Qualifications必要的资历要求:1.Ability to effectively deal with internal and external customers , some of whom will require high levels of patience , tact and diplomacy to defuse anger , collect accurate information and resolve conflicts .擅长于处理宾客关系,能有效快速的应对处理各种问题。2.Interpersonal skills to provide overall guest satisfaction.以较强的人际交往能力提高客人满意度。3.Ability to work under pressure and dealwith stressful situations during busy periods.能在强压下胜任工作。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:食宿情况

Specific Job Knowledge, Skill and Ability工作技能技巧要求:   1.Ability to understand and follow written or verbal instructions 能遵照指示工作。 2.Ability to grasp , lift and carry or otherwise move packages ,boxes and luggage up to 100lbs . continuously throughout shift . 有一定负重能力,能在当值期间持续搬运行李和重物。 3.Ability to stand ,walk and sit and continuously perform essential job functions . 能持续因工作需要的站立,行走等。 4.Sufficient manual dexterity in one hand to be able to load andunload luggage

薪资: 面议 经验:5年以上 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

Specific Job Knowledge, Skill and Ability工作技能技巧要求:1. Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.能有效的用英语沟通交流。2. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.擅长于处理宾客关系,能快速有效的应对各种问题。3. Interpersonal skills to provide overall guest satisfaction.以较强的人际交往能力提高客人满意度。

薪资: 面议 经验:3年以上 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

Specific Job Knowledge, Skill and Ability工作技能技巧要求:1. Sound communication skills.具有良好的沟通技巧。2. With strong teamwork spirit拥有较强团队合作精神。3. Good interpersonal skills较强的人际交往能力。4. Have hotel sales experiences.有酒店销售经验。5.Have hotel database.在客户资源。6.Ability to work under pressure and deal with stressful situations during busy periods.能在强压下胜任工作。7. Good skills of organization and presentation.良好组织及展示技巧。8. Ability to manage by example.具有以身作则的能力。Required Qualifications

薪资: 面议 经验:3年以上 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

Specific Job Knowledge, Skill and Ability工作技能技巧要求: ·Ability to read, write, speak and understand the English language to communicate effectively with guests and employees. 能有效的用英语沟通交流。 ·Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.擅长于处理宾客关系,能快速有效的应对各种问题。 · Interpersonal skills to provide overall guest satisfaction.以较强的人际交往能力提高客人满意度。 ·Ability to handle emergency situation or case.应对突发事件的能力。 ·The golden key concierger prefered.优先考量拥有礼宾司金钥匙者。 Required Qualifications必要的资历要求: · Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.优越的数据理解性,能对日常营运的数据给予合理恰当的解释。

薪资: 面议 经验:2年以上 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

Specific Job Knowledge, Skill and Ability工作技能技巧要求: · Ability to effectively supervise people .能有效的监督管理礼宾部员工。 · Ability to effectively communicate verbally in English .能有英语进行沟通。 · Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists .一定的英语阅读能力确保能获取行李牌上的信息,以及托运行李上的相关信息。 Required Qualifications必要的资历要求: · Ability to work under pressure and deal with stressful situations during busy periods.能在强压下胜任工作。 ·  Interpersonal skills to provide overall guest satisfaction.以较强的人际交往能力提高客人满意度。 · Ability to effectively deal with internal customers , some of whom will require high levels of patience , tact and diplomacy to defuse anger and collect accurate information.擅长于处理宾客关系,能快速有效的应对各种问题。

薪资: 面议 经验:2年以上 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

Specific Job Knowledge, Skill and Ability工作技能技巧要求: · Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare moderately complex mathematical calculations without error.基出的数据理解性,确保各种数据的精准性。 · Ability to listen effectively and comprehend the English language to understand and obtain instructions and information.能用英语有效的倾听和进行沟通。 · Interpersonal skills to provide overall guest satisfaction.以较强的人际交往能力提高客人满意度。 Required Qualifications必要的资历要求: ·  Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts.擅长于处理宾客关系,能有效快速的应对处理各种问题。 ·  Ability to see and hear in order to observe and detect signs of emergency situations.敏锐的观察力以应对各种突发状况。

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