JOB SUMMARY Plan and perform region-wide hotel standard evaluations and quality training sessions in an assigned regional area for franchise and company managed hotels. Measure and report on all aspects of the Standard Evaluation; cleanliness, condition, safety and standards of all brands, Track Quality Management Action Plans (MAP) and HeartBeat Action Plan for hotels, and consult Operations Leaders, corporate functional leaders and hotel management staff to review standard evaluation and HeartBeat data and recommend strategies for improvement as necessary. ESSENTIAL DUTIES & RESPONSIBILITES · Responsible for and works with an assigned portfolio of hotels to evaluate, document and track product quality levels through the use of a standardized Standard Evaluation process and software. · Consult with hotel teams, and owners as needed, to drive continuous hotel quality improvement: share regional best practices, review guest satisfaction and mystery guest shop results and reporting and other sources of hotel data and ensure corrective action plans are in place to drive continuous improvement.· Track and follow-up on all Quality Management Action Plans (MAP) containing non-compliant items to ensure compliance or they are escalated as required.· Schedule and conduct timely Hotel Opening, Regular, Follow-up, and Compliance evaluations in order to measure overall quality levels pertaining to physical condition, cleanliness and compliance with Brand, Service, Design and Engineer, Global Life Safety Standards. · Train GMs on Standard Evaluation Management Tool, Social Response, Mystery Guest Program and HeartBeat systems as needed.· Conduct De-identification hotel visits as needed of hotels no longer in the IHG system· Review hotel’s Quality Control Plan Book ;all required on-site hotel certification, procedural and policy documents to ensure full compliance· Provide direction to tools and resources that will assist hotel management in improving Service and Product Quality Levels· Identifies system and process weaknesses and communicates, implements needed process improvements.· Discuss evaluation results with Hotel Owners, General Managers, Operations Leaders or other appointee. Discussions include, but are not limited to, corrective action plans, timing, conflict resolution and recommendations. · Submit documented results and other supporting criteria relative to each hotel evaluation to the Standard Evaluation Manager.· Prepare and provide timely reports to other departments and key stakeholders recapping the hotel valuation findings and recommendations.· Participate on any assigned adhoc projects as needed.· Prepare and present status and update reports and presentations as needed REQUIRED QUALIFICATIONS Education – Bachelor's Degree in Business, Hospitality Hotel Administration, or a relevant field of work, or an equivalent combination of education and work-related experience. Experience –5 to 7 years progressive work-related experience in hotel operations or equivalent, including management, with demonstrated proficiency in multiple disciplines/processes related to the position. Technical Skills and Knowledge –· Demonstrated clear, concise and communication skills, including adapting both verbal and written communication to the needs and level of user. Must have the ability to use consultative or persuasive communication skills to effectively implement programs or resolve compliance issues with hotel managers.· Demonstrated working knowledge of personal computers; includes Microsoft applications (Word, Excel, PowerPoint, Access, Internet, etc.).· Demonstrated ability to effectively manage time, effectively schedule appointments and travel to maximize efficiency and minimize cost.· Demonstrate expert knowledge and understanding of hotel brand/quality standards and procedures in a hotel or similar environment.· Demonstrate ability to maintain a consistent, high quality customer-focused orientation, and to respond to individuals in manner and timeframe promised, or follow up to explain status.· Demonstrated knowledge of training principles and procedures required.· Demonstrated problem solving and time management skills required.· Demonstrate ability to negotiate and influence others in conflictive situations, involving hotel staff and owners. · Attention to detail and ability to manage multiple tasks required· Working knowledge/understanding of hotel operations, including front and back of the house and F&B operations,· Working knowledge/understanding of hotel safety standards, with the ability to provide general consultation.· Working knowledge/understanding of hotel product replacement cycles, renovations and physical upgrades.PHYSICAL REQUIREMENTS· Ability to travel extensively, 40-45 weeks per year.· Majority of work performed in a hotel environment, or in a normal office or home office environment.