工作职责：
行政
Administration
通过协助人事部副经理/人力资源总监制定人事计划、协调并执行所有人事行政工作，为人力资源部行政工作的高效运行提供支持。
Provides smooth and efficient administrative support in the Human Resources Department by assisting the AHRM /Director of Human Resources in the planning, coordination and implementation of all office administration of the Human Resources Office.
建立系统的最新的人事记录存档系统。
Ensures that an organised, up－to－date filing system is maintained for all related personnel records.
保证所有人事文件使用的准确性和机密性。
Ensuring proper documentation for the process of team member work accidents claim.
宾客服务
Customer Service
以礼貌、高效的态度来处理所有顾客以及内部员工的投诉和要求，并及时跟进，确保问题得到满意的解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily
与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.
为酒店其他员工（内部顾客）以及到人力资源部的所有人员提供专业、礼貌和热心的服务。
Provides the appropriate level of professional, courteous and caring service to other team members （internal customers） and other visitors to the division.
财务
Financial
熟悉有关生产率的比例（以及其他关键表现信息），统计月流动率的报告，员工病假报告及空缺报告。
Be conversant with productivity ratios （and other key performance indicators） and to produce the monthly turnover report, team member sick leave report, vacation reports.
确保酒店内所有与财务记录、金钱和执照等相关的规定、政策和条例，严格遵循当地法律，并及时提供给财务部准确的财务方面信息。
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
市场营销
Marketing
协助人力资源副经理汇集和执行所有员工沟通方面的资料和活动。
Assists the Asst.HR Manager with the compilation and implementation of all team member communications.
确保员工能够通过员工布告栏或电子邮件等渠道及时了解所有酒店内部的规定、条例以及人事政策。
Ensures that all in－house rules, regulations and personnel announcements are communicated to team members via notice board and/or e－mail channels.
协助制定人力资源工作日历并监督执行情况。
Assists to prepare and monitor the Human Resources Calendar.
薪资福利
Compensation & Benefits
• Overall maintains and updates all HR data in HR Link System to ensure smoothly running of the system and the accuracy.
确保HR－link系统的正常运行，及时更新系统数据，确保准确。
• Overall manages the payroll process, including all the inputs and of payroll data to the HR Link System.
掌控整个工资流程，包含所有工资性数据的输入以及更新
• Processes all the Personnel Action Form coming in / out of the HR Office. Administers team member’s confirmation, promotion / demotion, transfer, salary adjustment and resignation.
Ensures all the forms and database are properly processed, filed and updated.
处理所有进出人力资源部的人事变动表。包含所有员工的通过试用期、晋升/降职、变迁、工资变动以及离职。确保所有表格以及数据妥善处理，归档以及更新
• Checks all social insurances for all national team members to ensure accuracy.
核对所有员工的社会福利，确保正确
• Prepares annual social insurances （pension and housing fund） adjustment for all national team members and ensure accuracy.
年度社会保障数据的更新（包含社保和公积金），确保正确
• Leave Management for all types of leaves, Annual Leave, Medical leave, No pay leave, Hospitality leave, etc
休假管理，包含年假、病假、无薪假等
• Overtime Management – Check and monitor the overtime records
加班数据管理－检查以及监控加班数据
• HOD Leave Management – to create a manual system to complement HR link to ensure the proper record of HOD leaves.
HOD休假管理－创建人工系统与HR－LINK系统相比较，确保正确
• Checks all monthly OT/Leaves/attendance records
核对月度加班/休假以及考勤数据
• Checks all monthly report data for compilation of monthly HR Report.
核对所有月度报告数据，编制人力资源部报告
• Completes monthly HR Dashboard
完成月度Dashboard
• Prepares all reports required by owning company.
完成所有业主报表
• Prepares all relevant updated team member name list or reports required by union.
完成所有与员工名单有关的工会报告
• Assists in all union related activities.
协助所有工会活动
• Assists in owning company for posters making.
协助完成业主公司活动海报
• Prepares Monthly New Hire/Union/Promotion & Salary Increase/Turnover list to paymaster
发送月度新员工/工会会员/晋升以及工资调整/离职名单给工薪出纳员
• Prepares all Monthly HR Report, Updated Team Member/Name list/Annual Leave Report/Monthly Birthday Report/Off In Lieu Report
完成所有月度人力资源报告，包括员工名单/年假报告/生日报告/加班转调休报告
• Maintains the HR store room in proper and good order.
维护人力资源部的储藏室，确保有一定的空间
• Assists in Annual Salary Increment
协助年度工资调整
• Assists in Annual Bonus
协助年度奖金发放
• Prepares National Holiday Notice and Email
完成国家法定假日通知以及邮件
• Responsible for apartment searching, contract, payment and apartment handover for expatriate team members.
负责为外籍员工完成公寓相关事宜，包含公寓搜索，合同，付款以及交接等。
• Responsible for Expatriate Team Members work permit and visa management.
负责为外籍员工办理就业证以及相关签证的申请
• Supervises and checks for HR Officers daily tasks
监督和检查人力资源专员的日常工作
• Responsible for Task force Agreement and cost calculations and attendance.
负责派遣协议以及相关成本的计算
• Conducts C&B, rules and regulations training for all new team members.
为所有新员工进行薪资福利以及相关法律法规的培训
• Assists to ensure that all team members are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.
协助并确保所有员工在团队里受到公平的对待，包括在就业条款和条件、当地法律法规以及酒店的各项政策方面
• Conducts Exit Interviews for all resigned team members in the absence of Assistant HR Manager and provide feedback to the Asst. HR Manager.
在人力资源副经理不在岗时对于离职员工进行面谈，并反馈给人力资源部副经理
• Does the job assigned by HRD and Asst. HR Manager.
完成人力资源总监以及人力资源副经理布置的任务
员工交流/员工关系
Team member Communications and Relations
有效向各级别员工传达关于核心价值和行为标准的要求。
Effectively communicates core values and behavioural standards to all levels of team members.
协助员工认知活动的协调工作。
Assists with the coordination and implementation of the team member recognition/relations programmes.
Overall responsible for Hotel Newsletter
协助完成各项员工活动
Assist in all Team Member activity
负责季度员工杂志
Responsible for Quarterly Newsletter
其他
Other Duties
确保所有员工始终提供有礼貌、专业的服务。
Ensures all team members provide courteous and professional service at all times.
确保所有员工清楚地了解酒店的各种产品知识，提升、政策变更和合理的内部沟通。
Ensures all team members maintain up－to－date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
用礼貌、高效的方式来满足员工的要求, 如果没有立即解决的方式，则进行汇报，并及时进行的跟进。
Handles guest and team member enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
了解与员工和企业有关的法律规定。熟悉并严格遵守员工手册中的规章制度，以及和酒店政策相关的消防、卫生、健康和安全的制度。
任职资格：
Other Duties
确保所有员工始终提供有礼貌、专业的服务。
Ensures all team members provide courteous and professional service at all times.
确保所有员工清楚地了解酒店的各种产品知识，提升、政策变更和合理的内部沟通。
Ensures all team members maintain up－to－date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
用礼貌、高效的方式来满足员工的要求, 如果没有立即解决的方式，则进行汇报，并及时进行的跟进。
Handles guest and team member enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
了解与员工和企业有关的法律规定。熟悉并严格遵守员工手册中的规章制度，以及和酒店政策相关的消防、卫生、健康和安全的制度。
Is knowledgeable in statutory legislation in team member and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Team member Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
积极参与员工福利、安全、发展和健康状况，并提出意见、忠告、现状反馈。
Is actively involved in the welfare, safety, development and well－being of team members providing advice, counselling and truthful, diplomatic feedback.
保持高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation & grooming.
与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.
确保办公室资料机密性。
Ensures and practices the utmost protection of office’s confidentiality.
根据酒店、行业和公司的指引，回应需求、进行调整，执行任何合理的任务及额外职责。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
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