JOR RESPONSIBILIES岗位职责
1.Direct and co-ordinate subordinate reservation associates to ensure that daily operational matters are handled on time.
指导、监督、协调下属员工确保工作能够有序地进行。
2.Ability to process reservation requests quickly and efficiently.
能快速,有效地处理预订要求。
3.Ensures that all reservation details are accurately entered into the computer in a timely manner.
确保所有预订信息都符合规范,及时地录入系统。
4.Regularly update the database ensuring accuracy of details.
随时更新数据确保准确。
5.Ensures that contract rates and allotments in the computer are up-to-date and current.
确保合同价及保留房实时有效。
JOB SPECIFICATION岗位要求
1.Fluent in both mandarin and English.
良好的中英文语言技能。
2.Experience and ability in computer operation.
具备使用电脑的经验和能力。
3.Good organizational and analytical skills.
良好的系统分析和组织能力。
4.Capable of preparing reports in English.
具备完成英文报表的能力。
5.Good telephone manner.
良好的电话礼仪。
确保酒店客房销售和收益的最大化;
Maximizes rooms sales and revenue.
按照酒店的专业标准接收预订和操作系统;
Takes reservations and operates systems in accordance with hotel standards of performance.
始终保持获取销售机会的专业销售态度;
Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel.
遵循预置的可销售房间数和房价制度。
Adheres to pre-set availability and rate controls.
确保熟悉地掌握酒店及当地的讯息。
Ensures a high level of product knowledge of the hotel and local area.
确保持续高效的提供预订服务。
Ensures a high level of Reservations is consistently maintained.
通过电话,邮件和传真的方式执行预定,按照指定的标准迅速、准确的输入系统。
Processes all reservation requests by phone, mail or fax, and RESERVE system, promptly and accurately to established standards.
核查每日到达客人的资料,如有任何遗漏的讯息及时通知相关人员。
Checks daily arrivals and informs concerned personnel of any missing information.
SUMMARY OF POSITION
职位概括
Responsible for booking, selling, upselling the hotel’s room and other revenue centers and providing information to prospective guests and bookers. To capture sales from the incoming calls in compliance with Four Seasons Standards coordinate details of each reservation via Opera/Lotus to ensure the guest’s satisfaction.按照部门工作程序处理客房的预订,客房的向上促销,及提供相关的信息给于客人及预订者,从接听电话中完成销售,并在Opera或者Lotus系统中按照四季集团的标准来保证客人的要求能够实现,达到客人满意。
PREFERRED KNOWLEDGE / QUALIFICATIONS
职位要求
College Diploma or academic certification or related hotel experience more than 1 year.大学学历要求或者1年以上的相关酒店工作经历。
Experiencewith Opera an advantage.
熟悉酒店管理系统Opera从业经历者优先。
Reading,writing and oral proficiency in English and mandarin. Additional language anadvantage.
良好的英语阅读、书写、口语能力。懂得不同的语言者优先。