• 礼宾部主管 Reception Supervisor

• 庐山西海希尔顿格芮精选度假酒店
• 2020-11-27 08:54:22

1.      Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.积极有效地培训新员工，使其尽快达到胜任工作的标准,了解公司的期望与要求。 2.      Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets.积极主动的加强前台与礼宾部的有效沟通，确保达到目标提供高质量的服务。3.      Ensures that the concierge team facilitates a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered team member when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.如有需要，帮助客人拿取行李，确保客人及时办理离店，及能根据客人需要安排车辆运送，同时欢迎他们再次光临。 4.      Manages the storage and organization of guest’s luggage in a safe and secure, organized and systemized way.有条理的安放和储存客人的行李并确保安全。 5.      Ensures that the concierge team maintains the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.确保大堂的整洁卫生，及常用客用资料和物品等的补充更新。6.      Monitors the items with cash and maintains a cash float.对以现金处理的物品及备用金进行管理。 7.      Ensures that the concierge team correctly carries out ticket reconfirmation, safari bookings and makes guest reservations when required.确保根据不同需求为宾客提供票务信息确认，预定等服务。8.      Ensures that the concierge team correctly handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel确保礼宾部准确的信息传递，保证酒店和宾客每日包裹邮件的正常收发。

• 礼宾主管

• 江西景程深航国际酒店
• 2020-11-26 08:48:44

岗位职责1. 直接负责礼宾部的工作。 2.对酒店的宾客提供礼貌专业的服务；协助重要宾客的入住和离店。 3.管理行李房，确保所有的行李有行李标签并且安全存放在合适的位置。 4.负责所有的特殊事情和酒店服务的有关信息的公告。 5.确保工作区域内的所有设备处于良好工作状态。 6.参与员工的培训工作。负责员工的日常培训，制定培训计划。 7.宾客有要求时，为预计离店的宾客安排出租车、高铁站班车的服务。 岗位要求 1.有同岗位工作经验2年以上 2.身体健康，品貌端正，形象气质佳。 3.优秀的组织管理能力。 4.优秀的交际能和沟通技巧。 5.善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。