1.      Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.积极有效地培训新员工，使其尽快达到胜任工作的标准,了解公司的期望与要求。 2.      Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets.积极主动的加强前台与礼宾部的有效沟通，确保达到目标提供高质量的服务。3.      Ensures that the concierge team facilitates a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered team member when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.如有需要，帮助客人拿取行李，确保客人及时办理离店，及能根据客人需要安排车辆运送，同时欢迎他们再次光临。 4.      Manages the storage and organization of guest’s luggage in a safe and secure, organized and systemized way.有条理的安放和储存客人的行李并确保安全。 5.      Ensures that the concierge team maintains the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.确保大堂的整洁卫生，及常用客用资料和物品等的补充更新。6.      Monitors the items with cash and maintains a cash float.对以现金处理的物品及备用金进行管理。 7.      Ensures that the concierge team correctly carries out ticket reconfirmation, safari bookings and makes guest reservations when required.确保根据不同需求为宾客提供票务信息确认，预定等服务。8.      Ensures that the concierge team correctly handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel确保礼宾部准确的信息传递，保证酒店和宾客每日包裹邮件的正常收发。