Provides courteous and professional services to both guests and customers of the Hotel.
Maintains and controls the use of the luggage room, ensuring that luggage is properly stored and labeled at all times.
Arranges and prepares information on Special Events or Hotel Services to be bulletined.
Ensures that all equipment within the section is properly maintained and in good working order at all times.
Assist in identifying training needs, develops training plans and implements training sessions for all staff within the section on a regular basis.
Maintains appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the section.
Ensures daily departing time of due out guests and arranges for taxis, shuttle arrangements and limousine services to the airport if required.确保当客人有要求时，为预计离店的客人安排出租车、机场班车的服务。
Co-ordinates VIP arrivals and departures.
Monitors, that the Concierge staffs are engaged in their daily duties – greeting of guests at entrance, carrying baggage, rooming of guests, daily directory postings, transfer arrangements.
Look into the maintenance of all baggage/bell trolleys to ensure that they are in good working order.