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列表 明细
薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 Maintain a friendly, neat and pleasant image to guests. 保持友好,整洁的形象给客人留下愉悦的印象。 Greet all arriving and departing guests with a smile and eye-contact.问候所有抵店和离店的客人并保持微笑和目光接触。Supervise and delegate duties to Bell Attendant, Door Attendant.监督和分派任务给礼宾员、门童。Ensure that the Bell Attendant and Door Attendant are at their respective position so that no area is left unmanned at all times. 要确保行李员和门童在各自的岗位上,不能出现空岗的现象。 Solve problems regarding allocation of personnel, handling of complaints, etc.解决关于人员分配,投诉处理等方面的问题。Maintain the grooming, personal hygiene and dress code of all Concierge Attendant including Bell Attendant, Door Attendant and Drivers.使所有礼宾部的大使保持良好的仪表、个人卫生和着装规范   Ensure all Concierge ambassadors adhere to the Hotel Policy & Procedures.确保礼宾部大使遵守酒店政策及程序。To accurately obtain all pertinent Guest information and preferences in order to consistent exceed Guest’s expectations.通过专业和高效的方式处理团对客人与团对行李。  Be the contact person for the Concierge section, both internally and externally.不论对酒店内部还是对外, 都是礼宾部的联络人。Receive, store, direct and control the use of all Concierge section equipment, supplies and  newspaper.接收,保存,指导,控制行李部门的所有设备,用品以及报刊。Brief Concierge ambassadors on all group arrivals and departures, itineraries, name of         group, number of rooms and name of tour guide and current house availability.向大使介绍关于团队的到达和离开、旅行路线、 团队名称、用房、全陪姓名和目前房间可用情况的信息。Welcome guests, unload luggage from vehicle, offer help to carry the guest’s luggage, to transport luggage to any place requested in the hotel, to send incoming messages to the guest rooms and/or offices.欢迎客人,从汽车中卸下行李,帮助客人搬运行李,按照客人的要求将行李搬运到酒店内的任何地点,将收到的留言送达到客人房间以及/或者办公室。Up Date all Concierge and Guest information file on a weekly basis for both accuracy and prompt delivery to all Guests inquiries.每周更新所有的礼宾服部及客人信息以确保向客人提供准确迅速的服务                                                                                       Keep an eye on all incoming guests and visitors and in case of doubt contact the hotel’s  Security Department.关注所有进入酒店的客人和访客,发现异常则立即与酒店保安部门取得联系。Make sure that entrance and entrance area is clean, clear and manned.确保酒店入口以及出口处干净、整洁且有序, 并随时有人在岗。 Park cars upon request of the guests or management. 按照酒店客人或管理人员的要求停放汽车。Provide information about facilities of the hotel and tourist information in a correct and hospitable way. 提供酒店设施方面的信息以及尽可能正确提供酒店和旅游观光方面的信息。Order for taxis in case requested by the guests. 按照客人的要求预定出租汽车。Pre-arrange all requested transportation service and inform hotel drivers.按照用车要求提前安排好交通服务并通知酒店司机。Deliver newspapers to the guest rooms according the newspaper policy. 按照酒店有关报纸发放的政策将报纸发送到客人的房间。Make sure that the lobby area looks clean, ashtrays are clean, and in case necessary, ask the Housekeeping Department for assistance.确保大堂区域清洁,烟缸干净,并且在必要的情况下,请客房部进行协助。

薪资: 2千-3千 经验:不限 企业类型:国内高端酒店/5星级
地区:海南-三亚 食宿:提供食宿

1、Assist with heavypackages, coats, suitcase, etc.? beingalert to give assistance courteously and quickly, before having to be asked. 及时有礼貌地迅速地在客人请求之前, 协助其搬运重量包裹,外衣,手提箱等等。 2、Maintain awillingness to please attitude and give undivided attention to any approachingguest. 积极主动地接近客人以及为客人提供帮助。 3、Adhere to guestchecking in and checking out procedures pertaining to baggage handling. 遵守客人登记入住和退房程序。 4、Welcome guests atthe main entrance, offering the greeting appropriate to the time of day takingparticular note of repeat guests and Priority Club members. 在主要入口处迎接客人并向客人问好, 在适当的时候记录回头客人和贵宾。 5、Assist arriving anddeparting guests by opening and closing car and taxi doors. 协助抵达客人和离店客人开或关车门。 6、Guide the guest tothe Front Desk and wait behind the guest during the check-in.? Keep eyes on the Front Desk Clerk whoprovides the signal for you to step forward and receive the room and roomingbooklet from the Front Desk Clerk.?Without delay, escort the guests accordingly. 指领客人到前台登记入住以及等候登记, 注意前台职员的招呼拿房, 不要延迟, 把客人护送到房间。

薪资: 3千-4千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

Hiring Soon招聘即将启幕

薪资: 2千-3千 经验:不限 企业类型:精品酒店


薪资: 5千-6千 经验:3年以上 企业类型:国内高端酒店/5星级
地区:上海 食宿:面议

 工作职责:·         协助客人各种与酒店相关或无关的问询·         进行有效的交接班说明工作,以明确酒店活动和运营要求·         详细了解当日活动情况并留意各种潜在问题·         详细了解所在城市和地区的情况,包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息·         保证供应足够的表格和手册,并确保其质量达到酒店标准·         查阅交班人员的工作日志,寻找相关信息和要求·         按照相关政策,对发给客人的信件、留言、电传、传真和特快专递进行管理·         按照客人的要求,对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资和货运进行管理·         遵守钥匙管理政策,保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理·         依照酒店政策,替外出的客人接听电话和留言·         在相应的档案上对寄给客人的挂号信、电报、包裹和电传进行记录·         夜岗人员按照电脑系统和预抵房记录对预抵客人的邮件和留言进行查收·         在考虑入住情况预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为行李服务部员工准备高效的工作计划,安排节日和假日·         与上级领导和人力资源部一起进行人力规划和管理需求。·         与上级领导和财务总监一起编制和管理部门预算。 技能要求:·         拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。·         具有良好写作技能·         熟练使用微软办公软件和前台系统·         具有解决问题,组织和培训能力 学历:·         具有酒店行政管理,酒店管理或相关的学士学位或大专水平。 经验:  ·         拥有3年礼宾部工作经验,或与此相当的教育和相关工作经验结合的背景

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-佛山 食宿:提供食宿


薪资: 1千-1千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-珠海 食宿:提供食宿

-          College degree-          Fluent in written and spoken English-          Min. 5 years relevant working experience-          Strong leadership and management skills-          Service-oriented and passionate-          Golden Key member of Les Clefs d’Or will be a plus

薪资: 3千-5千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:广东-佛山 食宿:提供食宿

1. 快速精准的回答和应对客人提出的问题及要求,其中包括各消费场所的营运时间,景区景点指引,租车服务及机场接送服务等;Responds to inquires with accurate information regarding hours of outlet operation , directions to local attractions , or meeting rooms , car rentals and airline shuttle service , etc. ,according to individual needs.  2. 熟悉佛山当地及珠三角地区信息及动态,提早安排相关服务;Fimiliar with Foshan city and near city information.3. 确保大厅的整洁卫生,对礼宾部日常用品予以管理控制;Ensures that the concierge team maintains the lobby appearance is neat and tidy. Manages and maintains the Concierge Desk stock.4. 负责接听礼宾部电话,处理客人留言,包裹,邮件及传真;Leads and motivates team members by leading by example and employing competent and consistent management practices.5. 负责接听礼宾部电话,处理客人留言,包裹,邮件及传真;Leads and motivates team members by leading by example and employing competent and consistent management practices.6. 负责礼宾部的日常运营及管理。In charge of Concierge operations.

薪资: 1千以下 经验:5年以上 企业类型:国际高端酒店/5星级
地区:广西-南宁 食宿:提供食宿

1. Good knowledge and very familiar with concierge operation 掌握礼宾部工作知识并且十分熟悉礼宾部日常运行2. Good knowledge of local area information, handle guest request efficiently熟悉各类相关信息,尽力为客人解决问题3. Good English language skill良好的英语能力4. Good communication skill良好的沟通技巧5. University 大学6. Min. 3 years 5 star international hotel working experience in same position至少3年以上国际五星酒店同职位工作经验7. Positive attitude under pressure良好的心理承受能力,在工作中始终保持积极的态度

薪资: 3千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

 •  Concierge  Officer is concerned with supervisory role over the bell service duty shift礼宾部主管监督管理行李员的工作并协助首席礼宾司工作。

薪资: 面议 经验:2年以上 企业类型:国际高端酒店/5星级
地区:安徽-巢湖 食宿:提供食宿


薪资: 面议 经验:3年以上 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿


薪资: 面议 经验:3年以上 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿

Scope of Position The Assistant Chief Concierge is responsible for supervising the concierge team and assisting them is providing the highest level of service to all guests and colleagues alike.  When the Chief Concierge is absent, the Assistant Chief Concierge will act in his/her capacity. Requirements                           University Graduate                    3 years Work experience in a Shanghai hotel as Concierge Supervisor                            Excellent overall communication skills Able to multi task The ability to work well in a team environment   Able to stand for extended periods of time Must be professional and possess excellent presentation, communication, organization and effective time management skills Must have a very strong knowledge of the restaurants, bars, nightclubs, theatres, shows and attractions in Shanghai Flexible schedules and working hours; willingness to work weekends and holiday required.                           Able to communicate written and spoken Mandarin and English  Possess a pleasant and outgoing personality          职责范围 礼宾部副经理需负责监督礼宾部团队并协助他们为所有客人和同事们提供最高水平的服务。当礼宾部经理不在时执行礼宾部经理的职责。 职位要求                                      大学毕业 3年上海酒店礼宾部副经理工作经验 良好的交流技巧 有能力处理多项工作和任务 可以在团队的环境里努力地工作 能够接受延长时间的工作 必须有优秀专业的沟通技巧,组织能力,有效的时间管理技能 必须十分了解上海的餐厅,酒吧,夜店,剧院,展览和著名景点 灵活安排工作时间,愿意在周末和节假日工作         良好的中文和英文的说写能力 拥有友善和外向的性格

薪资: 5千-6千 经验:不限 企业类型:全服务中档酒店/4星级
地区:河南-郑州 食宿:提供食宿

职位描述:• Supervise and direct Concierge Desk activities and Concierge staff • 对礼宾部柜台的活动和礼宾部服务人员实施监督和指导• Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail• 负责挑选和分发客人的信件及行政信件,并将无人接收的信件送返发信人• Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests• 提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息• Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits• 最先向客人推荐本酒店的餐饮营业场所,熟知这些营业场所的营业时间和各自的特长• Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean• 确保大厅始终保持整洁,烟灰缸始终干净• Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management• 在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作• Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times• 负责维护酒店信息簿(功能板),并确保所有信息的准确性和实效性• Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures• 在考虑酒店入住情况和预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为行李服务部员工准备高效的工作计划,安排节日和假日• Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently• 确保所有行李服务人员随时保持衣着整洁,工作守时,并且能够快速和高效的完成任务• Handle problems associated with guests and liaise with department heads or executive management in the absence of the Front Office Manager.• 处理与客人相关的问题,在前厅经理缺席的情况下负责与各部门负责人或行政管理部门联系• Works with line manager and Human Resources on manpower planning and management needs• 与上级领导和人力资源部一起进行人力规划和管理需求职位资格和技能:Required Skills –技能要求• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.• 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。• Good writing skills• 具有良好写作技能• Proficient in the use of Microsoft Office and Property Management System• 熟练使用微软办公软件和酒店管理系统• Problem solving, motivating, organizational and training abilities• 具有解决问题,激励,组织和培训能力 Qualifications –学历• Diploma in Hotel Administration, Hotel Management or equivalent• 具有酒店行政管理,酒店管理或相关的大专学历。Experience –经验• 4 years’ experience in concierge or related discipline with1year in a supervisory capacity, or an equivalent combination of education and experience. • 拥有4年酒店宾客服务工作经验,包括1年的管理经验,或与此相当的教育和相关工作经验结合的背景。

薪资: 3.5千-1万 经验:不限 企业类型:国际高端酒店/5星级
地区:湖北-黄冈 食宿:提供食宿


薪资: 5千-6千 经验:3年以上 企业类型:国际高端酒店/5星级


薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级

岗位职责:1 掌握礼宾部工作知识并且十分熟悉礼宾部日常运行;2 熟悉各类相关信息,尽力为客人解决问题; 3 具备良好的英语能力;4 良好的管理技能及沟通技巧;5 良好的组织以及解决问题的能力;

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级

JOB RESPONSIBILITIES工作职责Comprehensive knowledge of local tourist attractions, restaurants, shows, bars and night clubs.掌握当地旅游景点,饭店,演出,酒吧和夜店的全面知识。Extensive network in all aspects of entertainment and trendy places广泛的在网上搜索娱乐和潮流聚集地。Exceptional guest relations interaction特殊客户关系互动。Instruct and give clear directions to guests as requested给客人指导并给予清晰地方向。Negotiate best rates for hotel guests为酒店客人协商最优惠利率。Organize and lead the concierge team, valet parking, bellman, drivers and doorman to ensure service excellence.组织和领导礼宾部团队,代客泊车服务,行李员,司机和门童,确保卓越的服务。Bear management responsibility for the processes in the Hotel front driveway. Specialist instruction and control of all employees subject to his supervision and their work, design of work schedules and calculating working hours, assistance in drawing up the holiday schedule.承担酒店车道程序的管理责任。专业的指导和管理所有员工的工作,设置工作安排并计算工作时间,协助制定假期计划。Ensuring comprehensive guest support by high level management of information and sales meetings and optimal processing of tasks in the Lobby / Concierge area by agreement with the Front Office.经过前厅部同意,通过信息和销售会议的高水平管理以及在大堂/礼宾区域优化处理的任务,确保全面的客户支持。Ensure the well-being of all personnel, compile departmental working schedules and ensure departmental meetings are held staff.确保所有员工的福利,编制部门工作计划,确保为部门员工举行会议。Within the concierge area, ensure departmental orientation is carried out for new members of the team and supervise training procedures.在礼宾部,确保对新团队成员进行部门介绍并监督培训过程。Greeting Guests.欢迎客人Organize the transports of luggage.组织行李运送。Supervise grooming and appearance of the concierge team.监管礼宾部团队的仪容仪表。Report any unusual situations to the Front Office Manager向前厅经理报告一切不正常情况。Maintaining Front Office stationary stocks维护前厅部不动产。Ensuring a relational and smooth work sequence at all times.确保相关工作顺利进行。Follow Kempinski SOPs at all times and ensure departmental compliance.遵循并确保部门遵守凯宾斯基标准操作程序。Any other duties, which may be assigned to you from time to time as directed by Front Office Manager.其前厅经理随时分配给您的职责。Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.根据酒店运营需要可以随时添加其他责任和任务。

薪资: 3千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:北京-怀柔区 食宿:提供食宿


薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-深圳 食宿:面议

1.了解并熟知前台工作内容及流程,寻求机会不断学习,提高对客服务质量;2.时刻保持良好的仪容仪表,整洁的外表形象,当客人抵达酒店时要以甜美的微笑和声音问候客人,及时关注客人;3.任何时候务必按照酒店入住及退房标准用语,流程为客人提供专业的服务,不断提高自己的服务意识;4.关注客人及酒店领导的到来,让其感受到我们随时随地都有注意到他们;5.虚心向他人学习,不懂便问,在学习的过程不断自我成长;6.友善的对待每一位客人,一个微笑,一声对不起可以让很多矛盾赢然而解;7.积极参加酒店安排的日常培训,提高自我。 1.Understand and familiar with working procedure, learn and improve by catching every chances in order to improve customer’s services.2.Grooming and good looking is needed. Smile and greeting to the guest upon the guest arrival.3.Services the guest according to hotel standard and provided a professional services any time and self-improvement on sense of services.4.Attention on guests and leaders who come to the reception in order to make them feel our cares.5.Learn from others with an open mind, improve ourselves constantly.6.Friendly to every guest, a smile and a sorry can solve many problems.7. Participated with hotel’s training actively.

薪资: 3千-4千 经验:1年以上 企业类型:国内高端酒店/5星级
地区:海南-三亚 食宿:提供食宿


薪资: 5.5千-7千 经验:不限 企业类型:国内高端酒店/5星级

Report to Front Office Manager.所有工作向前厅部经理报告。Well versed on all Brand Standard requirements for Front Office and related areas熟知前厅部及相关部门的品牌标准要求。To establish an effective data base system to be used by all team members for restaurant and local attractions. Have solid understanding of and being able to establish relationship with all local attractions, restaurants etc.建立本地的餐厅和旅游景点信息数据库以备部门同事查看。与本地的著名景点景区,餐厅及其他相关部门建立良好的合作关系。To supervise the other concierge associates, bell staff, doormen to effectively handle guest requests, To ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. To ensure that the above-mentioned areas are working in a professional manner at all times.督导其他礼宾部员工,行李员,门童的工作以确保客人的要求得到满足。确保下属完全遵从酒店的政策,工作流程和标准以保证所有的客人满意。确保以上区域员工保持专业的工作态度。Responsible for hiring, training and development of all concierge-related associates, so they are hospitable, outgoing and customer service oriented.负责招聘,培训和发展礼宾部的所有员工,确保他们殷勤待客,外向活泼和以提供优质服务为本。Assist the front office manager in above areas to ensure a correct and smoothly operation department. 协助前厅部经理确保以上工作区域运转正常。Each associate is expected to carry out, within their capabilities, all reasonable requests by management.根据每个员工的能力安排工作以确保管理层的任务准确完成。

薪资: 3千-4千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:广东-汕尾 食宿:提供食宿

Position Summary职位概述:Supervises the bell staff as they greet and escort arriving and departing guests in a friendly , courteous manner and from their accommodations , transports their luggage , and acquaints each new guest with their room location and features . Carries out any other reasonable duties and responsibilities as assigned.督促礼宾员热情友好的帮助客人提携行李,引领客人到房间及提供其它服务。完成交给的其他工作。Specific Job Knowledge, Skill and Ability工作技能技巧要求:1.Ability to effectively supervise people.能有效的监督管理礼宾部员工。2.Ability to effectively communicate verbally in English.能有英语进行沟通。3.Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.一定的英语阅读能力确保能获取行李牌上的信息,以及托运行李上的相关信息。4.Ability to work under pressure and deal with stressful situations during busy periods.能在强压下胜任工作。5.Interpersonal skills to provide overall guest satisfaction.以较强的人际交往能力提高客人满意度。6.Ability to effectively deal with internal customers , some of whom will require high levels of patience , tact and diplomacy to defuse anger and collect accurate information.擅长于处理宾客关系,能快速有效的应对各种问题。

薪资: 6千-8千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:广东-汕尾 食宿:提供食宿

Position Summary职位概述:Manages concierge team member in order to provide special assistance and information about local area attractions to customers an patrons , offering a wide selection of choices and alternatives to ensure guest satisfaction.对礼宾部进行日常管理,处理部门突发事件。熟知当地及周边景区景点,餐馆,娱乐场所及商务中心,为客人提供个性化服务。Specific Job Knowledge, Skill and Ability工作技能技巧要求:1.Basic mathematical and calculator skill to prepare mathematical calculations without error, e.g . Purchasing tickets for guests.具备一定的精算能力,如为客户代购机票。2.Ability to read, listen effectively , to speak and write English clearly.具备一定英语会话和书写能力。3.Ability to access and accurately input information using a moderately complex computer system.掌握一定的电脑技能技巧。4.Ability to stand , walk and / or sit and continuously perform essential job functions.能持续因工作需要的站立,行走等。5.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.擅长于处理宾客关系,能快速有效的应对各种问题。6.Interpersonal skills to provide overall guest satisfaction.以较强的人际交往能力提高客人满意度。7.Learning and visual ability to observe and detect signs of emergency situations.具备一定的观察能力对于紧急突发状况能积极应对。

薪资: 3.5千-4.5千 经验:不限 企业类型:全服务中档酒店/4星级
地区:福建-漳州 食宿:提供食宿


薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:浙江-舟山 食宿:提供食宿


薪资: 2.8千-3.2千 经验:不限 企业类型:国际高端酒店/5星级
地区:浙江-宁波 食宿:提供食宿


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