- Assist guests with all inquiries, both hotel and non-hotel related.- 答复客人各种与酒店相关或无关的问询。- Assist guests with all inquiries, both hotel and non-hotel related.- 进行有效的交接班说明工作,明确酒店活动和运营要求。- Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events etc.- 详细了解所在城市和地区的情况,包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息。- Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy.- 按照相关政策,对发给客人的信件、留言、电传、传真和特快专递进行管理。- Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed.- 遵守钥匙管理政策,保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理。- Receive telephone calls and take messages for guests who are out, in accordance with hotel policy.- 依照酒店政策,替外出的客人接听电话和留言。- Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures.- 在考虑酒店入住情况和预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为行李员制定高效的工作计划,安排节日和假日。- Work with Superior and Human Resources on manpower planning and management needs.- 与上级领导和人力资源部经理在人力资源规划和管理需求方面进行合作。- Good communication skills.- 良好的沟通能力。- Proficient in the use of Microsoft Office and Front Office System.- 熟练使用微软办公软件和前厅系统。- Problem solving and organizational abilities.- 具备良好的解决问题和组织能力。- Fluent in English.- 英语流利。- Diploma or Vocational Certification in Hotel Management, Business Administration or related field.- 酒店管理、工商管理或相关专业的大专学历或职业证书。- 1 year experiences in concierge or related discipline with 3 months in a supervisory capacity, or an equivalent combination of education and experience. - 拥有1年酒店宾客服务工作经验,包括3个月管理经验,或与此相当的教育和相关工作经验结合的背景